roach flush was requested, and an appointment was set. then on that day, no one showed up, no one contacted me to let me know that it was canceled. also, when i called their customer service to find out what happened, they just told me that the technician was not able to keep that appointment. so i rescheduled another appointment. then, that appointment was canceled and rescheduled again without anyone contacting me to coordinate with me and my tenants! so it was a no-show again! i'm termiating our contract with terminix and highly discourage anyone to hire them!! i think they're very unprofessional! i've been waiting on the phone for an hour to cancel our service contract. read more

Terminix - UNPROFESSIONAL AND SCREENSHOT OF HOW LONG I'VE BEEN WAITING UP TO NOW TO TALK TO SOMEONE TO CANCEL OUR CONTRACT - Pest Control Near Me - Honolulu, Hawaii

They really deserve a negative star. They out of the blue sent my mother-in-law a new service contract. Being elderly, she thought it's a regular thing that she had subscribed to and proceeded to pay for the $200+ service that she didn't need. Subsequent to that, I was told by their customer service that they gave complementary exterior inspection service free of charge. So I then schedule a "free" inspection with them 3 times, each time ended with NO SHOWs, including the last one that was supposed to have been escalated to the manager. By then I've decided to cancel my mother-in-law's service for good. There're many good and honest exterminators out there. Beware of this one! read more

What a horrible company. Had to share my experience Sales guy came to house offered a a deal to fumigation all house. We scheduled appointment. Booked 4 hotel rooms for all living in house 2 nights paid $ 2000 for hotel . Day of appointment noone showed up called them and been told they can't do job cause they booked wrong date . I explained we had date set and showed hotel bill manager simply said sorry we can't do nothing. Asked about hotel refund reply was sorry read the fine print you signed contract If I read hundreds of similar reviews would never deal with them. Absolutely worst company to deal with. STAY AWAY FROM THEM read more

Warren Cho came out to give a quote. When I asked what chemicals they used in their spray, he refused to disclose it. I said I was just asking for transparency because I don't want exposure to potentially carcinogenic compounds. In response, he increased my quote just to be spiteful. The real company name on the Terminix quote page is Rentokil, using the Terminix brand name. Look up reviews for Rentokil. They are awful. ​ read more

I called for a one time pest control. We had wasps. But turned out those were honey bees. The tech who came said they were carpenter bees and proceeded to spray chemicals on them. That did not mitigate the problem. So I called them back. The tech then put powder. It didn't work either. Another tch came and said they were honey bees and they cannot do anything about them. I paid for their service and got nothing. They can't even tell honey bees from pests. So I paid again for bee removal. If I can give zero star, I would. read more

I had Terminix fumigate our home for termites in 2014. After the fumigation, I bought the annual Inspect and Protect contract plus pest control service. Every year, we received a clean termite report. Every year we paid $600-$1000 for an Inspect and Protect contract for 11 years!! In 2025 when we put our house on the market, we learned from the buyer's inspection that we had active termite activity! So, we called Terminix to honor our contract. They confirmed the infestation but couldn't fumigate for 6 months! They said they use "third party" fumigators and that was the earliest it could happen. In order to close on time, we had to use another local company which cost over $4,000. Don't buy the Inspect and Protect contract! It's a farce. Terminix should have found the active termites, should have honored its contract and helped a customer of 11 years! Go with a local company who will care about your business relationship. I thought a "big name" company would be dependable but I was grossly wrong. If I could, I would give them negative stars. read more

Rating should be ZERO!! Week two. 2nd appointment for active termite problem. NO SHOW, No call, No email or text. Call any Terminix number and your call will be automatically forwarded to somewhere on the Mainland. Who, cannot get a hold of the local office or any local management in Terminix. Who, will tell you, "My Supervisor will call you in 24 to 48 hours". I never received a call from anyone in Terminix..... read more

poor follow up service and no customer service response locally. they suck I would look elsewhere. you cannot even contact a local rep unless you call the call center who then so called connected me locally only to be connected somewhere else in the US. I have been on hold waiting to talk to someone and waiting for a tech to come today for my appointment who never showed yet. they should have minus stars. I give them a minus 10 plus....their product is not working read more

I was contemplating writing this review. I don't know how to begin to express what I and my family went through with a worker of this Terminix company. He was my former neighbor. He and his wife seemed nice from the start, up until stray cats were passing through the property. I found out horrifically how much the Terminix worker and his wife hated cats so much, that his wife had him put very toxic mott balls on the property, near me and my family, and made us gravely ill! He was using Toxic fumigation and Mottballs under their stairs to kill any cats passing near or on their property. A few stray cats passed on our porch looking for food, then left. They never pooped or peed ever the whole time we were there. He and his wife were so hateful that it made them do the unthinkable...putting out poisonous Mottballs outside near my family side of the duplex property, making us severely ill for months from the Mottballs and some kind of other repellent that he used from his job from Terminix. He and his wife should be charged with attempted murder for putting out poisonous fumes for months, and I mean since March 2024 until we moved! They kept putting outside Mottballs with strong toxic fumes that made us ALL sick, including our children and our guests who came to visit us! If they hated cats that much, they should have addressed it to us, that they had a problem with us being nice to the stray cats!!! But he/the Terminix worker was always grouchy and unfriendly. He wasn't approachable, and his wife who persuaded him to keep putting out the poisonous Mottballs should be charged with animal cruelty and attempted murder! Terminix should FIRE this worker for using company products in a public space, meaning outside where little kids play! I mean, what would have happened if our other neighbor's children had gotten a hold of the MOTTBALLS that their worker was putting outside over a few cats passing by?! If children got their hands on the Mottballs thinking it was candy and ate it, they could've died! Terminix should have our old neighbor fired for putting out dangerous poisonous chemicals on public property near children and their families for many months, over their hatred for friendly stray cats passing by. They may still be putting out Terminix's Mottballs. I can provide some photos of what those 2 inhumane beings did to some of the friendly stray cats and my family. One of the stray cats ingested the Mottballs and was severely ill, and it damaged her intestinal tract, making her butt have damage and bleeding. Here is the Terminix worker's address: Their address is: 98-929 Noelani St. Apt #A, Pearl City, HI 96782. I will be filing another complaint for what he and his wife did and the sickness that they caused my family: nausea, vomiting, sore stomach, and what they did to those poor friendly stray cats!!! Remember, those heartless people did this for weeks and months, since March 2024! read more

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Absolutely horrible service. It took videos and photos over a few month period and 4 inspections to finally get a fumigation which is not going to happen until January. 7 months. read more

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The WORST service ever! They do not show up when they are scheduled to come. They do not have a number for you to contact, it's all through a call center. The technicians do not know what they are even looking at when they do decide to show up to your property. read more

DO NOT USE THIS COMPANY! First of all even their own employees told me what a joke it was - of course after they were already here doing the work. Well that's fine, live and learn. They sprayed and I paid - OR AT LEAST I THOUGHT I DID! These jokers started billing my card every month. They tried to say that I signed up for a year contract with them. UM - NO! I called and questioned the charges and they said they would have to pull the recorded call on file to see exactly what I requested. Okay - send me a copy of that call too! They did and I listened. You can clearly hear me say that I would need to talk to my husband about the whole contract deal but in the meantime I still wanted them to come out and spray for ants. I then called back the next morning and spoke to another sales agent to CONFIRM that I did not want a contract. She assured me that she would make the correction to my account and that my appointment would still take place for a one time application. Of course they still continued to bill my card so I called to speak to the supervisor - WHAT AN ASSHOLE! When I asked him to send me the second recorded call (the one that took place the next morning - confirming that I didn't want a contract) he hung up on me. So I cancelled my card and to date I still get calls and invoices every month. I guess I will wait until they send me to collections and then figure out what I need to do. Glad I make it a habit to write everyone's name down that I speak to over the phone. Here's my advise (and the advise that the agent gave me) just go to the store and get a can of spray because while it may be slightly weaker than the stuff that they use - it still does the job! AGAIN, DON'T USE THESE CROOKS! read more

Terminex uses a national call-in somewhere in the US and they work from their home half way sleeping or answering the phone after watching TV or maybe have a hangover or something I told them what I needed, she confirmed and when the local sales guy called had no clue ‍ oh boy so I cancelled. They have enough business to better try elsewhere read more

A house I was trying to buy turned up evidence of carpenter bees, carpenter ants, and possible termites during inspection. Made an appointment to get someone out to further assess and provide a quote. The tech called me earlier in the day to confirm the appointment time. I drove 30 minutes out to the house and stayed there an hour and a half waiting for him and he never showed. I tried to call him 3 times and he didn't answer. I called the main number the next day to complain and all they offered to do was EMAIL the local office and someone would get back to me in 2 days. I explained I am trying to buy the house and I'm on a tight timetable to get this done and they screwed up so I needed more urgency then that. The rep outright refused to make a phone call or do anything other than send the email. That was over 3 days ago and still no call from anyone. What a pathetic joke of a company. read more

Anyone who signs a contract with Terminix Hawaii will eventually regret it. Once you do the only contact you'll have with them is with their corporate office on the mainland. If you have a problem they'll give you the runaround. I had a contract that I terminated when I sold my home and they've never refunded the unused time left on the contract. IMO, Terminix is as sleazy a company that I've ever had the displeasure of working with. read more

I stayed home this morning waiting for a Terminix person who was supposed to do a free inspection. The individual never showed up. The first time I called in the lady told me she would have the individual call me. The second time I called the person reported he had come. I was here all the time. I would recommend any dishonest person who wants a paycheck, but doesn't want to work to apply there. You could do home inspections working from home. Perhaps you could sleep or work another real job and collect a paycheck from Terminix. If you're thinking of taking off from work to wait, don't bother. read more

they are an incompetent company from the people that answer the phone to the idiots that schedule appointments to the technicians my building has an account with Terminix, i scheduled an appointment to get service, they scheduled an appointment on saturday from 9-10am, the technician calls me at 10:05am to tell me he only does inspections, he doesn't do treatment????wtf, not only he calls late but he can't even perform the job i needed. i am going with "Kilauea Pest" efficient and professional read more

Anyone giving Terminix a good rating is bull shitting. "Miscommunication" lead to me cleaning practically my entire house for 5 hours. Only to have the exterminator come for 5 seconds. My understanding from the paper PROVIDED by Terminix (I also called Terminix and confirmed with them about this information) was that they would come and apply a gel application to everywhere they asked me to clear and clean. I thought, what a good deal. But what the exterminator actually did was apply the gel application to the two cabinets under my sink and told me that everything I did was unnecessary and that I still had to pay full price. NO. It doesn't matter if you miscommunicated incorrectly. A company must take responsibility for its mistakes. Of course they won't. Don't use a service just because they've been in business a long time and has a big name. I only used Terminix because there was a program running with my apartment complex with a "discount." It is 100% not worth it. No apology, no correction, no customer service. I will never use Terminix ever again. read more

Zero rating I have been a client for over twenty years, and the ONLY reason I'm still using them, is because I am vested in them to "provide and treat" my house. If I left this company for another, the current termite damage I have would not be covered. My current issue is now waiting for a response to the claim I made on 12/31/22 with Gerald. My service agent and the current "area" manager Matt Bax showed up on 1/9/23 to inspect the damage to my house. I was told that I would get a callback to schedule the repairs. I have NOT heard back from them yet. I called on 2/15/23, talked to Andrew, to follow up on my claim, and to let them know that I found some more termite damage. I was told that "they would relay this information to the company". I have NOT heard back yet. I called again on 2/22/23, talked to Shatera, to follow up. She told me she would file a "Field Escalating Ticket", and I would receive a response within 24 to 48 hour. I still haven't heard back yet. I am going to call again today 2/27/23, which is 120 hours since that call. This is NOT my first claim, or issue with this company. Their feedback to me, before, during and afterward each claim, coming from their management, is " YOU find the termite damage, and THEY will fix it ". Really, I thought that was what i'm paying them for! So, I'm expected to climb up ladders to reach my roof's eaves & beams, go into crawl spaces, and do all the things that they SHOULD of been doing. I am completely shocked and disgusted by this whole situation. Thank you for this opportunity to share my experience. They don't deserve even "1" star. read more

So after my update to my previous review, I figured it can't get any worse, RIGHT? wrong!!!! Thought they were finallyl going to show up for another appt THEY MADE and I took off from work early again, but they never show for the date/time appt that was on the website. So, I call and they're coming out a few days later now, so I take off work early again but this time they call and they can't make it... the tech wants to reschedule again (because it would spoil their Aloha Friday I guess) BUT SHE CAN'T EVEN GIVE ME AN APPOINTMENT DATE AND TIME, just a "next week sometime." So the middle of next week comes, and I get a call and the tech is already at the house (for the new appt that was never made) so I have to rush home (fortunately was already on the way). AVOID THIS COMPANY LIKE THE PLAGUE. Unfortunately I already paid for this year so stuck with their bait traps in my ground until next March, then I gotta deal with them again to come and pick up their traps, I can hardly wait! May be a national company but locally THEY SUCK SUCK SUCK!!!!! (AND I'M BEING POLITE). ABSOLUTELY UNBELIEVABLY THE WORST CUSTOMER EXPERIENCE EVER!!! ZERO STARS!!! read more

Terminix is doodoo company seriously, customer service bad, when they tent my house left tape and cigarette butts all over my property, when you call the office no one answers or you get transfered to mainland office smdh, and not to mention they did a recurring charge for services 639 dollars even though I did not agree to it or sign papers for it, now the process of getting a refund is really hard what I did was just go to my credit card company to have the deal with it because they only give you the run around. That being said I would give a fat zero stars if I could really horrible experience stay away trust me. read more

Run! Run! Run! Run as far away as possible and please read all of the negative reviews. They are true! I just experienced the same horrible customer service where an appointment is scheduled, we go through great effort to move away plants, furniture, etc. for a complete spraying and they don't show! Period! No texting, no advanced notice... and in this age of hands on technology you can't let us know you need to reschedule? This happened 3 times where an appt. was scheduled and not a single time to call us. We are dunzo with this highly inept, unprofessional bunch of thieves. read more

James Ewing is our guy on Maui. He gave us service above and beyond. He is the best and please don't take him from Maui. We had a problem that he fixed and we felt really appreciated as a five year customer of Terminix. We love our technician too, Tomas Ultajara. He is always in an upbeat mood. He answers questions I have that are "bugging me" (sorry, couldn't help it). Valerie Bromberg read more

I Was told by the technician during my one year Sentricon inspection that it wasn't his job to locate the sentricon baits. With that said he couldn't find four baits.. he wrote me up for poor maintenance of sentricon locations and left. First of all when they were installed I was never told it was my responsibility to find them during yearly inspections.. the guy installed them and left..nothing more was said.. I called the office and requested to speak to a manager..it's been two weeks and no call.. it shows you how much they CARE.. Tried other phone numbers with no luck I believe no one wants to be found!! read more

Very disappointed in performance. Tech opened up old termite damage and didn't repair or caulk. Said not responsible for old damage, yet they have been under contract the past 7 years or so. I made a complaint to the Better Business Bureau but Terminex did not respond to 2 inquiries. Do not recommend their service. read more

They were scheduled to come on Monday between 8 a.m and 12 p.m about 11 am Roger called said he was on his way out and what is it regarding I told him on Saturday I spoke to a lady regarding the ants my mom was getting bitten up all over so she asked me for my address and I gave it to her she said that was the address they had on file so they needed to make a new account I said what ever had to be done so Roger said I only do the inspections he needs to call Kimo I said ok then he said he can't come out today I was upset with him and telling him we been waiting all morning and he hanged up I called back the main number and spoke to Marlene and told her what happened she said the earliest she could get someone to come out was the next day between 1 pm and 3 pm and Bronson would be coming I asked do we need to put food products away she said yes so we putted food and other things in containers and trash bags waited till 2:38 pm no body called so I called and asked when they were coming we been waiting for the past 2 days Keith's said hang on he was going to check were they were waited on phone over an hour nobody came back on the phone I used another pH called a pearl call number the guy said hang on he was transferring me to that department waited for 30 minutes and I finally hanged up the 2 phone read more

TERRIBLE CUSTOMER SERVICE!!!! Scheduled appointment but they make their own hours to come. Try another company before you call these guys! read more

I am currently on hold- in excess of 40 minutes now... to find out where my tech is for my termite traps that didn't show up AGAIN!!! Two appointments blown off, no calls, no nothing. It two two weeks of calling to get the appointment in the first place THEN another week of waiting for the appointment only to be blown off. The Aiea , Terminex customer service forget it. Shaun has always been a good tech for our regular pest control, I'll be sad to lose him, but I'm done. Cancelling my service , moving on.. read more

I had to calm down before I wrote this review. Therefore I will do my absolute best to keep this as professional as possible because professional is what we did not get. We live in a 80+ apartment unit and was advised a month in advance of the fumigation that would take place on a Monday. Sunday evening we handed over our keys only to receive a call the next morning from the same person that we gave our keys to, had lost them. Meanwhile the office called my bf saying the Won't be able to rent our building because they didn't have a key to access our apartment. To make things better, a third person (the foreman) called my bf to let him know the key was mislabeled. If this doesn't sound fishy and irresponsible to anyone, I don't know what is. We called our landlord to advise him of the situation and requested our locks be changed immediately after the fumigation. We were granted access at 6pm the following day, or so we thought. Yes, safety first! But for an 80+ unit why is it that we only have 4 employees trying to check gas levels? People had children (myself included) and pets waiting outside with no updates on their apartments. It's almost 8pm at night and we finally get access with others still waiting to see if their places are safe to enter. Luckily we had family to stay with for an additional night but for those who had no where else to go, I'm sure they were frantically cleaning to make sure it was ok and safe for themselves and their families. Best part!...... they found our original keys and asked we still planned to change our locks? Why would you ask? Because you did not want your company to be charged? Or because you had already made a spare key for yourselves? Get your act together Terminix...... read more

Everyone's heard of Terminix, they're a big company and seem reputable. However, I highly recommend you look up reviews of your local office before committing to them. Sort by 'most recent' or 'lowest' and then decide if you want to put up with them. I absolutely regret choosing them. I had a bed bug problem and upon meeting with the salesman Rodger, was convinced to go ahead with termite treatment as well. After signing the contract, Rodger became very hard to get a hold of. Never answered phone calls and wouldn't return voicemails in a timely manner. After the termite treatment was done the next step was to tent my house; a $5000+ investment. Rodger said he would drop off bags on a Saturday and didn't return my calls or show up til Tuesday. Imagine wasting a Saturday waiting for someone who doesn't have the decency to call or even respond til 3 days later. By this time I wanted to work with someone else or even switch companies but was told I was stuck with Rodger because he's the one who drew up the contract. I was also told by Rodger that I had already paid a deposit on the tenting and because of this decided to just stick with them. What a mistake! I rented a hotel room for the 3 days I would have to be out of the house. My parents and brother live with me so that's 4 of us who had to vacate. I spent $614.35 for the hotel stayed one night and was told the next day that they were unable to proceed with the tenting because of a trellis that connected my house to my neighbor's. A trellis they were aware of because when I inquired why they didn't inspect my house and determine this earlier, I was told that it was included in the drawing of the inspection. How ridiculous. They knew about it and yet I wasted $614.35 on a hotel room. Don't stop reading, it gets better... After calling 1800terminix to complain I was notified that they charged me $1068.06 for the termite treatment plus $1593.20 for a TEN YEAR renewal service. I don't recall ever asking or agreeing to a TEN YEAR renewal! I may sell my house before then! The shady salesman snuck that into my contract probably because he thought it'd be easy to take advantage of a 68 year old woman. And get this, there was no deposit for the tenting so Rodger lied about that as well. At this point I was totally disgusted that a household name such as Terminix could treat their customers this way. Especially a customer that was paying them so much money. I requested a cancelation for all services and a full refund for the $2661.26 termite treatment and 10 year renewal as well as the $614.35 I wasted on the hotel. I just wanted my life to go back to the way it was before I ever decided to do business with Terminix. It took over 2 weeks and multiple phone calls to Jeff and Junior (local managers) and 1800terminix for the $2661.26 to be refunded and by that time I already had to pay my credit card bill. And I pay in full so I don't incur interest. So not only do I have a negative balance on my credit card but wasted cash flow. Currently it's been another 2 weeks and I still haven't gotten any response about the $614.35 unnecessary expense I incurred because of Terminix. I've called multiple times and now Jeff is on vacation and Junior's phone is always off or maybe he blocked my number, who knows. 1800terminix claims they are unable to connect me with the regional manager Jim and claims all they can do is email my local office regarding this situation. Absolute bullshit! This morning they assured me Patrick (another manager) will be contacting me today about this and to my surprise...he didn't. I've given them over TWO months to make this right and after this yelp review I am filing a report with the BBB and our local DCCA. read more

Are they a license, branch, division or franchise of Terminix? Whatever they are, they got a long ways to go. Their Call Center is in Florida who literally contradicted everything the local sales person said. They sub out their work to other companies because they are 'SO BUSY'... Well, they are too busy to follow up on anything. For your own sake, check them out thoroughly before using them. I didn't do it but I should have checked with Regulatory agency (State of HI) first.... read more

Shawn, one of the techs with Terminix, is great. Nice guy, always polite, very responsive, easy to work with. The people who answer the phones are nice, too. Unfortunately, you're not guaranteed to get Shawn as your tech, and you're probably wanting termite/pest control, not nice people on the phone. We were with Terminix for years. I always felt like I was paying more than I needed to, but hey, if it ain't broke, don't fix it, so we stayed with them. Then I started seeing Shawn less, and getting other, more irritating techs to deal with. I told them "schedule with me, don't call my husband to schedule things"--they'd call my husband. The one time they didn't get an immediate response from me, they called my husband. When my schedule doesn't fit their schedule, I got ATTITUDE. When I called Terminix to cancel the treatment and give them feedback on the tech (and told them I was considering ending my contract with them), the rep said they'd let a manager know. Not only did I not receive a call from a manager to follow up, I got charged for the treatment I cancelled. I had to call to get that refunded. Geez Louise. I hope Shawn gets hired away by one of the good companies; he deserves to be in better company. read more

Terminix was selected by the buyer. As seller, I paid them $450+tax and section 21 (further actions) of the TIR says: "Have pest control company with tenting warranty verify if live drywood termites or not and treat as needed." I paid them $450+tax to have them recommend another company determine if there are termites? What a joke! The included quote for treatment was almost twice the cost of local companies. We had the 2nd inspection and there were no live termites. read more

This is freaking ridiculous!!! First, they came to the house, yesterday at 6 pm to put up the tent!!! We kept calling when the appointed time came and went. The office said they would be there within the hour. 2 hours later, one truck show. It was the truck without the contract so nothing could be done until the contract was signed. So more time passes. Before we left, we gave our cell numbers (2 different numbers) to the crew, which they wrote on the contract. Next, since they were so late, they said they would pump extra gas. What?! Is that industry standard? Third, we called at 10 am the next morning and the office said that they took the tent down at 8:30 am. Was 13-14 hours enough time? They told us that we'd have to wait for the inspector to give the all clear before we could go back in. So we puttered around the hotel until check out time and drove around town, homeless. :( At about 2 pm, we called to see if it was cleared. The office called the inspector, but got no response. She left my cell phone number on the recording. She read my number back to me and I insisted that they don't use the other number listed, the house number, since DUH, we are not in the house until it's cleared! Same thing, called and she left a message at 4 pm. 630 PM! 10 hours after the tent was taken down, an international company was manning the phones because the office was closed. They called and had to leave ANOTHER message. FINALLY, at 639 pm, the guy above the inspector called back to say the house was cleared at 2 pm and he only had the house phone number. (WTF?) Did they notice that there were no people around in the house, they cleared for entry, to answer the freaking phone when they CALLED the HOUSE, again, to say that it was safe to enter?! What happened to the cell number?!!! The one I gave 4 freaking times!!! At least the doors were locked, but all the windows were still open for anyone to break into. I'm sure the house has been thoroughly aired out after 10 hours. What kind of half-assed operation is this? The office doesn't know what the hell their crew is doing. Can I even trust that the tenting was done properly? You can be sure that I will be seeking expert opinions from university system I work for. What I can be sure of is that I will not be using this company (we had 3 different coverages) and I will NOT be recommending them to anyone. If anyone is looking for a company, I will repeat this HORRIBLE experience to them! read more

If it was possible, I'd give them no stars. I think they inhale the fumes a little too much. I contacted our landlord when there were terminates, ants, and roaches in our apartment. I was tired of spraying Raid all over my home, as I have dogs, and we wanted a more effective solution. Our landlord sent the ever-so-lovely Terminix contractors to our unit. After reviewing our unit they told us someone would be there the next day (Tuesday) between 3-5p to do the outside. I was told that they would come back on Friday to spray the inside of our unit. The next day the guys showed up late, the terminix guy stuttered and slurred some sort of excuse on why they were late. They said they would come back. They didn't do any work. A few days later (Friday) the guys came, 3 hours late, and spayed only the outside of our apartment, not the inside. I emailed the terminix guy Sydney Sylva and he said I would have to make another order to do the inside, that it wasn't included. This was all through email chain, I guess he can't read nor remember his earlier emails stating they need to come on the inside of our apartment. I feel like the requirements to work at Terminix are: 1. Must show up late 2. Must have unethical behavior 3. Have the ability to not complete the job at task I am contacting my landlord to make sure they didn't charge for services not rendered. read more

They did respond and finally fixed this issue so I am updating my rating. I canceled my service but they still came out to my home. My gate was locked and they could not provide the pest control treatment. I was billed for the service I had canceled and that did not happen. The manager said they would waive the last service fee since we canceled and there was no access. I got a bill in the mail for half and now am getting phone calls threatening to send me to collections. It's not much like $50, but I feel it's a wrongful charge. I am not impressed with this company at all and their customer service. They have no integrity in my opinion. So if that's what you like then by all means use Terminix they may or may not do what they say they will do. read more

Terminex has been very effective in ridding us of our ant and roach problem, however, their treatment of my wife by the customer service people has been so consistently bad, we have decided to discontinue service and switch to Kamaaina Termite and Pest Control. The upshot is this: they do not seem to appreciate our business. Thank God for the free marketplace where a conscientious consumer may exercise the right to choose. Goodbye and good riddance, Terminex. Youve been terminated. read more

WHOA! WTF! Guy answers the phone unintelligible. Is rude the whole call. Tells me that 1 visit will be 299 per pest. I say my tenant is complaining of ants and rosches, he says that's 2 pests so ants and roaches will be 600! LOL. I tried NO STARS but it won't let me proceed so... read more

I had a situation that needed immediate concern. I called for a quote and their price was higher but went with them because we needed to get this taken care of immediately. They said they would spray everywhere on the initial consultation with the sale rep. When the technician showed up for the appointment- he only spot treated. ($250/room). I had to argue with them to get treatment done as the sales rep said would happen. On top of that, there scheduler is bad. I had someone show up, 3 months later for an appointment I never set up. I was very disappointed at the lack of service and the misrepresentation. The company that I did not go with would have provided more services for less cost. I do not recommend this company for your pest control needs. read more

CHOOSE A DIFFERENT SERVICE PROVIDER!!! You'll never get help when you need. All calls go to call centers in the mainland. Bad, bad, bad communication. Really terrible experience, PLEASE know there is no customer service. read more