I have had Terminix for 2 yrs now, I've had no problems until the last couple of months. On June 28th a lady came out for a follow-up service, she sprayed the inside & out. I told her I had a regular service coming up in July but since she just sprayed inside & out to reschedule the service out a month or so. So I scheduled for Aug 30th. So a couple things before I go on, a regular service is exterior, follow-up is inside as well. So come the middle of July we were still getting a lot of spiders inside, so I scheduled another follow-up for July 24th. The guy came & did the inside & asked if I wanted him to spray the outside so I said sure. So here's my main problem, they are billing me $112/reg service fee for July 24th. I've been calling since July 31st trying to get this straightened out & talk to a supervisor. Still to this day no one has called me back. Which is rude & tells me they don't give a shit about their customers. I've emailed the appt confirmations to them saying July 24th was follow-up & Aug 30th regular service. I have no problem paying my bill but not for a follow-up! Their slogan is that they keep coming back until the spiders/bugs are gone but apparently that's not true. I've had like 2 good techs the whole time, all the others slack & don't spray around whole perimeter. The last few months we've been getting more & more spiders, maybe their spray don't work. They have horrible customer service! Also just got a card in the mail they are raising their fee again, they raised it at the beginning of the year! read more

lousy customer service!!! they owe me $100 refund but it is worse than pulling teeth to get it... been 4 weeks now... they always say the same thing, " oh we will process this right away" but they never do!!! read more

Worst service ever and very unprofessional. They were late and had to come back because we had just as many insects in our house as before. Then apparently I signed up for them to come back 3 months later. They did not speak with me to confirm and never came into my house. I was not home when they allegedly came and sprayed the outside of my home. I did not sign anything confirming they were here. And now I have a bill for $119. I will never use their services again. read more

Awful experience. Very poor customer service and challenging to talk with a local representative. We sold our Colorado house and moved out of state. Terminix trespassed on the Colorado property after we sold it and is now trying to collect money for a service that was provided to a property that we did not own. I do not recommend them to anyone. read more

Poor and dishonest service. Never returned my phone calls and scheduled on their own time. Don't hire them.

No stars!!! Terrible company, have half assed people, working for them. They tell you when their coming, if you haven't scheduled. Rope you into an additional contract if you don't cancel "contract"with in a certain time limit. Without asking if you want to renew!! !! read more

A terminix rep came to my house and sold me 3 applications for 99.00. I asked the rep 4 times if what he said was correct so i signed up for the 3 applications. Terminix is now charging me 99.00 per application. The person i spoke with on the phone doesnt care what my paperwork has written on it. NEVER TRUST TERMINIX. wouldnt recommend them to my worst enemy. read more

Experience could not have been better. Moved into a new home in an area with lots of construction and mice........one visit stopped it. The representatives have always been professional, informational and friendly. When I had one issue they returned immediately to correct it. I am impressed by the service provided! read more

DO NOT HIRE TERMINIX. They do not stand by their satisfaction statements. The worst in handling issues even after their headquarters sent them notes to handle the ongoing issues. We even had to have our credit card stopped so that they could not just keep charging. read more

If I could I would give zero stars. Had someone come and treat one termite nest and now we found another and they keep ignoring our calls about having someone come back out. Terrible customer service. read more

Your Broomfield, CO branch is a joke! Spoke with George after Terminix dropped the ball & sent a guy out to my house who couldn't go up on a second story roof, after I specifically told customer service representative "Shime" in your appointments hotline that the "the wasp nest is on a second story roof" the day before Terminix sent out their technician. George goes on to tell me the next time he can get anyone out to my house who can climb a ladder to perform the service is in A WEEK!!!! And even if he does, he told me that he "CANNOT GUARANTEE" that they can fix the problem, even thought you have a 30 day satisfaction guarantee. After they dropped the ball today I'll make sure that other people know how poorly Terminix has handled the situation and to look elsewhere for their pest control needs. I've worked with other pest companies before & I have never experienced the complete incompetence that i have with Terminix. Meanwhile I have a wasp problem that gets worse by the day.......no thanks to Terminix! read more

Never schedule an appointment with Terminix. They do not show up. I scheduled an appointment two weeks ago for a 1 PM appointment. When no one showed at 2, I called and was told the window was 1-5. At 5:15, I was told the branch manager never scheduled it. So why at 2 did they tell me until 5 and then later say it was not. The only reason would be incompetence. Also, was told the manager's voice mail was full. A complete waste of 4 hours of my day sitting in an empty house. Wish I could sue them for wasting my time. Don't let them waste your time. Gave them 1 star because you need to do at least one. I would give them negative 100 stars. read more

I always recommend Terminix to all my arachnophobic family and Friends. What I like the most, is that I have developed a relationship with my rep, Dan, who knows what I like done and is super friendly and helpful. read more

DO NOT BELIEVE THIS SERVICE IS GUARANTEED!!!After my year contract I still have roaches and bed bugs!! Then they still charge you after that. I've cleaned and washed and everything they said to do. I DID IT!! And now they want to put the blame on me ! Do not trust this company. Not worth the one star! read more

The technicians are always professional, on time and do a great job. We've been using Terminix since 2008 and love the service they provide

This service is absolutely terrible. The tech was sent out and did a great job, but told us which day we would be billed, about a week and a half later. We were billed a week early and it forced out account into the negative as we were having some money trouble at the time, thus ending up living in a roach infested condo. The product itself seemed to kill them all for about two weeks though, not long enough to help that much but it wasn't totally useleess. We called about our billing issue and were just refunded and asked to cancel. Three months later after we'd moved to a different state we received another bill. I guessed that they were requesting payment for that first service as the rep didn't make it clear at the time that he had out and out refunded it. We thought maybe we would be billed later as per our original understanding. I called and came to find out that this bill was new. They hadn't cancelled the account and had done the service again on just the outside because the condo is now vacant and there would've been no one to let them in. I explained that we had already cancelled and that I would need that balance removed and I was escalated to someone who could request that. He swore up and down that he was making notes on everything he did and that I could call back in a few days to see if my request went through. It took me maybe three weeks to get around to it to my surprise the account was STILL NOT CANCELLED and they had sent someone to spray the vacant house where I no longer reside yet again! I immediately asked for a supervisor and wad told since my boyfriend's name is on the account he would need to be the one to talk to one. I told them that he was there with me and I would hand him the phone while they transferred us. That's when the rep hung up on me. I had my boyfriend call right back and he immediately requested a supervisor who supposedly has taken care of things. But it took FOUR attempts to cancel. Absolutely ridiculous. I'd never use them again. read more

Terminex Has got to be absolutely the worst pest-control firm on the planet. In August I ordered a full ant fumigation and termite inspection for my house which we are having lots of problems with ants. The tech arrived late he proceeded to put a few spots of ant bait around the corners of the house in a little in the bathroom he did no inspection he never went under the house or in the attic where the ants are coming from he never sprayed anything and then told me that the termite guy was somebody else & would come later he never came . This is that same gooey stuff you can buy at Home Depot the cost $25 they charge me $204 a month goes by and they call wanting to do it again and charging the same amount I told him no way to cancel all services and never come back I proceed to get harassing phone calls from their billing agent asking for another $204 for doing nothing do yourself a favor and avoid these guys at all cost read more

I have never written a negative review, until now. DO NOT use Terminix - DO NOT do business with BRAD GAGNON (branch manager), CHRIS SANCHEZ (manager), and DUSTIN (sales rep). We hired them for the "Exclusion Program" - it is the most humane way to keep rodents from entering your home. They are supposed to come barricade all entry's to your home so no rodent entry is possible. It has turned out to be the WORST customer service experience I have ever had in my 47 years of living. I will not account detail for detail as to the unprofessional-ism, missed appointments, countless number of calls to our direct customer service rep, calls to the 800 number, etc., because that would take too long. I estimate that I have spent over 10 hours trying to handle this via phone calls, texts, emails - to no avail. In a long nutshell, they have never completed our service, we've had about four no shows, one service tech told my husband that they he would still put poison traps in a certain area but asked by husband not to tell me, multiple un-returned phone calls and texts from Brad Gagnon, Chris Sanchez and Destin, more calls with customer service people than I have ever had before, which all resulted in 0% help. I have no idea what is going on over at Terminix, but customer service is NOT their priority. We are reasonable and understanding people, but they have left us with no choice but to file a small claims suit against them. We literally have no other means of getting a response from them as they are not returning any calls. My husband and I are small business owners and to say we are appalled at the way this simple matter could have been handled, is an enormous understatement. Do yourself a favor and go with someone else. If you ever have any issues, there is no recourse because there is no one at Terminix that cares. I'm off to file the claim and dispute the collections letter... read more

Tom J. is amazing! He's friendly and knowledgable. Highly recommend for commercial or residential service.

I had bed bugs. I decided to go with terminix over Orkin because of the price and their year guarantee they offered. Worst decision ever. I still have bed bugs and they just continue to come out and "treat" over and over with no real results. Horrible company with horrible Customer service. I don't think the technision has any idea what they are doing. read more

One of your drivers almost ran me off the road.I'm not letting people this unprofessional near my house.

We tried to cancel our service after a few months when we felt it was not useful. Terminix said we had a mouse problem outside our garage door and set out traps. It was actually a bat problem and we solved it with a bright light there at night since the bats were just eating there and not actually living there. The email portal and voice messages did not return communication from Terminix like it said it would. Messages were sent to both regional managers who did not contact us. Multiple messages were responded to with the occasional form letter.Horrible , horrible customer service. We had to pay our last quarter bill because it occurred before our contract was cancelled but AFTER our MANY attempts to contact Terminix to cancel. I argued that if Terminix actually returned communication like their automatic replies said they would then our contract would have been cancelled before the last billing. This fell on deaf ears with the threat of collections so we paid it and I fully disclosed this would generate a poor rating. read more

Our technician is incredible. He is knowledgable, friendly, and prompt. The products used do not aggravate our asthma, are not dangerous to our dog, and they work. read more

I'm currently having a very bad experience with this company. Andrew, the technician, came to perform an initial service on May 8 and he promised to come back after two weeks to finish the work but he never did. Two weeks later, I contacted Terminix to find out what's going on. The rep told me they will attempt to contact Andrew and have him calling me back, but no answer. Three weeks later, I called Terminix again, this time I asked to schedule a service with ANY technician because my house started getting so stink and we found two dead mice. We need them come to clean up the rest. But again, they told me somebody would call me back to set up an appointment but no call at all. Today, I called them again and still received the same answer. Well I guess nobody will call/come back ever. I signed a contract with them and now I regret. Please STAY AWAY FROM THIS COMPANY because they take your money but don't do the job!!! read more

I called at 930 in the morning to see if they could help me. They told me that there was a window from 5-7 this evening. I took it. The donut that took my information apparently did not put my phone number in, and since the technician couldn't call me, he just didn't come. To add insult to injury, I called 4 times starting at 645 to see if they were coming. The first time, the phone tree told me it wasn't working and to call back. The second time, someone answered and said they would connect me with customer service. 15 minutes later, still no answer. The third time, someone picked up and said they would try to locate my technician and never came back. 15 minutes later, I called back and finally got a hold of someone who informed me of the facts I stated above. This poor girl, who was super nice, asked if I would like to reschedule because the technician was not answering his phone. I told her that I would not like to reschedule, because if that is the way they do business, I would f'ing find someone else. My apologies to her if she reads this, she definitely got the brunt of my anger. I would not recommend them. Definitely an hour of my life I will never get back. read more

Terminix killed our honeybees. We have had service with them for two years which has been OK, not spectacular. We noticed bees or wasps coming in and out of our eaves a couple weeks ago, and had someone take a look. He told us they were probably bees, which are protected under state law, and had someone with a ladder come out this week to see for sure. Today someone came when we were not home and killed them anyway, without seeing what they were. Now we have a huge mess on our hands, with confused bees all over the yard and a dying hive in our roof, probably full of honey, which will need to be removed (and will degrade without bees around). Big miscommunication (and no regard for environment) on Terminix's part, and a big mess on our part. read more

I was a long termed customer until my rep moved to greener pastures. This was when I realized it was the rep that provided good customer service and not the company. They electronically schedule your appointments and as I always did, I rescheduled with my new rep. Well, he never showed. I called customer service and after being on hold for over 10 minutes I hung up. I wrote into their customer service 3 times and never received anything back from them even though their website says they will contact you back within 48 hours. I called into their 1-800 number and spoke to two operators and told them my situation and cancelled my service. They did not give a crap and both acted like this is a normal thing and truly lacked in any customer service skills. I would not recommend them and and you must realize it is very difficult to get a hold of the local company and reps and isn't worth the frustration. read more

Price is reasonable ~ service is quick, on time or early and very professional and friendly!

If you're looking for a Real Estate inspection for, well, anything don't call these people. They are dishonest about their agenda before they even arrive at your home, which is to turn a 75.00-100.00 termite inspection into something you don't need costing hundreds of dollars. ALWAYS use local inspectors read more

The tech was late, did not perform the standard service, did not go to second floor of house, left without review of service and sprayed the exterior only. I've spoken with the national customer service 14 times and they will not honor the 100% satisfaction guarantee. The local office was to call multiple time and have not received a call to date. Have to pay for a service that was never completed! DO NOT USE THIS COMPANY!!!!!! read more

This company tends to lie and cheat their customers. We were originally told that the only option was a year contract and that we would be billed the very next day after treatment (this was in April). Then when the tech came out the spray he told us that we don't have to do a yearly contract , that we can do quarterly or just a onetime. We just got a call stating we were behind on our bill (I guess it's our fault for not paying attention if it was taken out). When my husband told them he no longer wanted the service and that we wanted to cancel he was told he couldn't cancel due to our contract and that even if we cancel they will still take money out. I then called them back and spoke to someone very helpful and was told that we can cancel and that there would not be any charges taken out. Bottom line is not all the employees are on the same page and seem to lie to the customers just to gain some business. It's not right and I will NEVER use them again. read more

Worst service ever. Got a quote from a tech and then signed a contract and paid. The day of service the tech arrived. The tech looked around and said can't do the job. Too big for her to handle. read more

My initial service did not take care of the pests, I saw them both inside and outside the home. I tried to schedule a follow up visit, the service agent said I was going to receive a call the next day for the date and time. no one called me that day or the next, or the next, so I called them and asked for a date and time. The time was between 5-7. The morning of the visit, the technician called and said I know you are expecting me between 5-7, but I only have between 1-3 available. I quickly called my husband to see if he can be there for the appointment instead and I was able to accept the new time. The technician never knocked or rang the doorbell. The only way we knew he was there was our ring video doorbell system alerted us someone was on the porch. My husband went to the door and the tech was finishing up spraying the front porch. My husband showed the tech the ant hills. The tech never came inside the home to spray. It was a very fast service, less than 10 minutes. I called to request the next service person be made aware of our poor customer service, as my husband and I were explaining that we are well aware that if we are not satisfied with Terminix, we can cancel and receive a full refund. The lady on the phone was the reason we canceled the service. We have had Terminix at 3 past homes, in different states, we have always been very happy with the service, both by the technicians and telephone operators, not this time. read more