Lisa is the HOA manager for the Foothill Village Townhouses of Fullerton Association. She responds…read morequickly to all the requests I send her. Thank you

Poor service with slow or no responses and an attitude that says they really don't care. Their web…read moresite portal has to be the worst- outdated dinosaur style that's not inviting or user friendly. Terrible company

UPDATE: After speaking with Ahmad after my rant (see below) my refund check arrived in the mail in…read more4 days! Once we were able to talk and the realized the mix up, my problem was solved very quickly. Thank You to All at Diversified - they did a great job!! In JUNE 2016 I accidentally paid this company my HOA fee. My HOA has a very similar name and (I later found out) is in AZ. When I realized my error, I called right away and spoke to the admin. She took down all of my information and said AMHAD would call me back the next day. No call. I called back and she again said she would give him the info and I would receive a call back. Days later I called again as I had still not received a call. I again gave her the information: bank name, transaction date, amount, etc. STILL no call back! It is now SEPT 2016 and I have called back numerous times and STILL NOT had my payment refunded OR my call returned. This company is either a bunch of CROOKS or they have folded or been bought out. Either way, I feel like this was a simple error to fix and they are keeping my money intentionally. What a bunch of CROOKS!! If they are legit, then I feel sorry for the people who have them as their HOA! Now all I get when I call is a tape loop that takes me back to the same answering recording repeatedly and when I leave a message for AHMAD I still get no return call. I think I need to get in touch with the BBB in CA or an attorney. And all for a lousy $179.00 that they won't refund to me!!!!!

Do your due diligence and homework before choosing this company to manage your HOA. They also…read moreoperate under the business name Diversified Association Management. Jeff Hanzich is one of their community managers. He doesn't return phone calls or emails. Invoices from vendors go unpaid leaving a strained business relationship between the homeowner and contractor. This company is quick to collect HOA dues. That's the only thing they're efficient at.

Leira was very pleasent and helpful in guiding me through my account over the phone. Thank you,…read moreLeira!

I had a question regarding billing. I spoke with Pat she gladly answered my questions and…read moresuggested the convenience of autopay. Pat patiently walked me through that set-up process. I highly recommend Pat at Keystone for all your concerns.

We at Personal Touch Cleaning have had the pleasure of working with Kevin Miser and Action Property…read moreManagement for many years, and it has been an outstanding partnership. Kevin is a true professional who consistently demonstrates dedication, integrity, and a genuine commitment to the communities he serves. He is highly responsive, an excellent communicator, and always approaches challenges with a positive, solution-oriented mindset. As a vendor, we greatly appreciate Kevin's collaborative approach. He understands the importance of strong partnerships and works hard to ensure both the community and its service providers are set up for success. His communication is clear, expectations are well-defined, and he is always willing to work together to achieve the best possible outcome. The entire team at Action Property Management reflects the same level of professionalism and commitment to excellence. It is refreshing to work with a management company that values relationships, communication, and quality service as much as they do. We are grateful for the opportunity to work with Kevin and the Action team and highly recommend them to any community seeking exceptional property management services.

I needed some help with a work order and Alex Esteves was great to work with. She jumped in…read morequickly, kept me updated, and made sure everything got handled without me having to follow up a bunch. Super easy to communicate with and just got things done. Really appreciate the support. They made the whole process way smoother.

Friendly staff. Usually you'll speak to at least 2 people…read morebefore speaking to the rt one. Aside from that they are decent.

Our troubling experience can be summed up by the HOA's own written admission: punitive actions are…read moredriven by complaints--regardless of their accuracy--rather than by objective, measurable violations. This system rewards loud, unfounded accusations over truth and fairness. For context, my family and I are the kind of neighbors who give freely of our time--helping others move, giving rides, and responding in emergencies. We strive to be respectful, friendly, and conscientious in every interaction. We love this community--well, we used to. Recently, the HOA has treated us not as valued members of the community, but as offenders. Costly, punitive action was taken against us based on an embellished complaint, and our attempts to share our side have been dismissed. The "neighbors" behind the complaint never reached out to address the adults in our home, but they did harass my teenage daughter. And, rather than facilitating a collaborative solution, the HOA has targeted us and stonewalled our effort to communicate. Homeowners pay dues expecting consistency, respect, and excellent service. Instead, we have experienced the opposite: a community where members are valued inconsistently and fairness is optional.

Maybe it's much easier for me to review since disability allows paperwork to be mailed in annually…read moreand I no longer deal with the in office interviews. I've been dealing with many staff for almost 30 years so I think i can give you my take on the orange county housing authority as I see it. This has never been a time in history (at least that i'm aware of ) that there was so much homelessness in this county the whole state and accordingly every state in the country. Most people are on the verge of losing an affordable place to live or knows a few who are staying with friends or family eventually living on the street.Those people are families with children or the elderly and this is a state of emergency and FINALLY government is seeing the crisis and trying to do something about it. The OCHA was always an agency known for their rudeness and condescending behavior.Now their jobs have quadrupled and this may be the way they have to deal with the overload or not being able to do something to fix peoples situations. I am not excusing their demeanor in no way. I can say that most county jobs with huge ongoing caseloads are very stressed and are known for shortening lives.There's years of data on that so try to keep that in mind when dealing with county government they don't have things as easy as some think they do and the consequences of their job is poor health and early demise.They have these great benefits package but few live long enough to enjoy retirement It's ludicrous!My mother was a county employee for 25 years and I witnessed first hand.That being said it is horrible what has been happening to so many people that is a result of many things that are not being done right and how it's fixed is by having the right people in the right places and This is the year every one of us is going to have a chance to DO SOMETHING ABOUT IT! PLEASE VOTE ! This is something we can do that can help get people off of the streets and stop the unfairness of out of control rent. Find out what is at stake and don't give up.It's an important election year. It's so important everyone have their say and especially since that's one thing we all can do if we want to make a big change. Every little ballot counts.

If you are a Black woman, a Black family, or someone transferring from LA County, save yourself the…read morefrustration and know upfront: this program will do the absolute bare minimum for you, and even that will feel like pulling teeth. I had my FSS case transferred out here from LA County. HACLA sent my FSS case over. It was confirmed. And yet these people had the audacity to lie to my face and claim my case wasn't even in their system. That is not incompetence, that is a choice. There are virtually no resources made available to people coming from LA County. No guidance, no referrals, no real support just the runaround. Every step of trying to receive the help I am legally entitled to has been a fight. A constant, exhausting, demoralizing fight. I have watched how differently things operate for others. If you are white or of Asian descent, you will be directed to the right channels, connected to resources, and treated like your case matters. Being Black in Irvine, being Black in Orange County, isa different experience entirely. The disparity is not subtle. It is glaring, and it is real, and it is racism. To the staff who have deliberately stalled, lied, and looked the other way: I see you. I have documentation. And I will keep fighting regardless. May your pillow never be cold at night.

I've been a tenant in one of AllView's properties for around three years, and the property managers…read moreand landlords, Mark & Andy, and Michelle & Marshall, have been wonderful. Their response times to maintenance requests and overall customer service have always been excellent. After several stable years, we recently experienced a number of condo issues following the rainy season. Every issue was handled compassionately and as promptly as possible. After submitting multiple maintenance requests (right before the end of business hours), we were contacted the same day and again the following day to schedule repairs. Since then, they've arranged for construction workers to repair a leak in the staircase ceiling, ant control services, a termite inspection for worn wood in our garage, and are currently scheduling the replacement of an outdated dishwasher with a brand-new one. Not only that, but every contractor they've sent for repairs in our condo have been very considerate and professional. When working on our roof, the crew explained the whole process beforehand, sealed off our entire staircase, and answered questions even on their breaks (not to mention they were understanding and warm towards my very confused ESA dog). The ant/pest control worker shared he's personally sprayed the landlord's home in the past, which gave me great peace of mind knowing that AllView only hires people they trust to work on the properties they themselves habituate. The termite inspection was quick and efficient. I appreciated the worker's professionalism as I noticed he immediately covered his shoes with plastic before entering to avoid tracking in mud or chemicals, which was thorough and kind of him. The two property managers who have stood out most during my time here, Andy and Mark, have always maintained clear and consistent communication regarding concerns, scheduling, and next steps, especially now as we move forward with termite treatment in the garage and the dishwasher replacement. I'd also like to add for any prospective renters: although our unit is under rent control, the landlords have always chosen minimal increases rather than the maximum allowed at lease renewal. In other words, these are genuinely good people. If you respect and take care of their property, they will absolutely take care of you.

This is not for WORKING PROFESSIONALS!! You will be…read moremiserable in their properties. NOT SAFE, NOT PROFESSIONAL, AND NOT WORTH THE RISK I truly tried everything to resolve the issues I experienced with this property, but the management company refused to take responsibility for extremely serious safety problems. From the first day, my apartment had plumbing issues and a strong odor. I emailed repeatedly, but no one ever came to inspect. eventually contacted the gas company, and they found an active gas leak coming from the stove--a stove owned and maintained by the complex. I had been unknowingly exposed for weeks. The storage area directly beneath my anartmant apartment was packed floor-to-ceiling with hazardous chemicals, paint buckets, clutter, and materials, which only worsened the smell. Even with photos and written complaints, management did nothing. (Attached pictures) Despite the uninhabitable conditions and their negligence, they kept my deposit and even sent me to collections. I filed a BBB complaint and attempted to work out a solution multiple times, but they refused to act responsibly. I'm now considering small claims court for personal injury related to the prolonged gas exposure. I also want the property owners, Linda and James Reitch, to know how poorly their management company is representing and maintaining their property. I will be forwarding all documentation to their Trustee through proper channels. To make matters worse, the application process was extremely intrusive. I have a high credit score and a stable job, yet they demanded a very high deposit AND required third-party access to my bank account. With such strict requirements before move-in, l expected much better safety, maintenance, and professionalism afterward. Based on my experience, I cannot recommend living in any property managed by this company" Daniel, I am responding with documented facts and dates. I moved in the first week of August. From the start, the bathtub had issues that worsened quickly and became unusable. I submitted a formal work order on August 30, only weeks after moving in. On September 13, I emailed and submitted a work order reporting persistent fumes/odors in the unit. No one was sent to inspect. After continued inaction, I contacted SoCalGas myself on September 25 because the odor persisted. They confirmed and repaired an active gas leak from the stove, which is owned and maintained by the property. While it was fixed the same day once SoCalGas was involved, this occurred only because I escalated it after management failed to respond. Had I not done so, I would have continued to be exposed. I was also charged for a bathroom screen that was missing at move-in. I have the original email and ticket number requesting installation. The ticket was closed without the screen ever being installed, yet your BBB response incorrectly states I owed for it. I raised safety concerns about the garage beneath my unit being used for non-residential purposes. After reporting this, tenants were informed of my complaint, which led to hostility and caused me to feel unsafe. I did not leave "simply to break a lease." I vacated due to unresolved habitability and safety issues after repeated attempts to resolve them in good faith. All of this is documented through emails, work orders, third-party findings, and video evidence. I stand by my review.

I've experienced very bad service with The Management Trust property manager for my HOA. We've…read morehad issues with parking enforcement, and switched Parking Enforcement Companies. The issues of people still violating our Parking Rules were sent to TMT property Manager, with pictures of the vehicles, Aerial Googlemap pic of specific location, and CC'd the new Parking Enforcement Company. It's been six months with the new Parking Enforcement Company, and my repeated emails with pictures of the repeat offenders were answered by Linda Norton of TMT as "being handled". Yet the same vehicles were not being cited or towed, as our approved Parking Rules Specified. Most recently, one repeat offender had her car parked in our Guest Parking for over 5 days straight. Linda Norton told me that the owner could be moving the vehicle into the parking space after 6:00 a.m. I chalked the tire, sent pics to Linda and our Parking Enforcement, of the 5+ Days of illegally parking, the vehicle only received 2 violations. I asked Linda Norton if there had been any Exceptions to our Associations Parking Rules (A Yes or No Question) her answer was "any action the Association Board takes is confidential". This response, in addition to what other neighbors have told me of other residents repeatedly park overnight, not utilizing their 2-car garages in other areas of the community without being cited, led me to believe that either: A. There were Parking Exceptions being made B. Our Parking Enforcement Company was not performing their duties Yesterday, I received a Violation Letter stating that I was harassing community residents, referencing the chalking of the tires. The chalking of the tires was done because Linda Morton mentioned the vehicles could be moved into spaces after 6:00 a.m. Instead of being proactive and ensuring that our Parking Enforcement Company was providing the service we pay for, it appears that I'm being made into the violator for pointing out the non-enforcement of our Parking Rules. Parking Exceptions are mostly illegal in an HOA, and are perfect examples of Rules not being fairly and consistently enforced. Certain exceptions that deal with Handicapped (FHA rules) are an exception. The Handicapped issue wouldn't be applicable to this situation, as each unit has their own double-garage, which would already be the closes parking option for the resident. Instead of ensuring that our HOA is getting the Parking Enforcement we were promised & paying for, they instead chose to write me a Violation Letter for proving we were wasting money and Parking Rules were not being followed, and violators not consistently Cited/Towed. And before I get a canned response from Business Owner, I also mailed a Snail Mail Letter to TMT Regional Manager, Paula Arciga, so instead of directing me to send another email to a Customer Service email account, please check with the Regional Manager - Paula Arciga, or Property Manager for Sherwood Village Anaheim - Linda Norton. I am asking for my violation letter be rescinded, and also ensure that there really are NO PARKING EXCEPTIONS, as responses from Linda Norton were not very transparent.

No idea what this company is actually doing. Sent several emails to different depts but got zero…read moreresponse, including the customer service email that "business owner" Mario keeps posting under every negative review. Feels like the only way to get their attention is by going to the BBB.

Had the opportunity to work with Sarah Ryan on a few projects in the last ast year and was very…read moreimpressed with her professionalism and how much she cares for her properties. One in particular had a board that needed more attention than usual and she always made it a point to be available or respond in a timely manner.

The worst property management company ever! Our community starting using them in 2021 and we have…read morehave 4 managers within the first 6 months. The corporate office is located in Texas they are a huge company that doesn't answer the phone or respond to the homeowners. They are sneaky with billing you for work not approved. They didn't pay are utility bills for four months and said it was are fault Candra who isn't our community manager, always get involved and she is not nice. Do not use this company

I just wanted to take a moment and send a shout out to Alyssa Martinez from PMP Management! She is…read moredoing a wonderful speedy job at bringing our Homeowners Association Community up to speed, best start to a Home Owners Manager I've seen in over 10 years! Awesome

This HOA management company demonstrated an unacceptable level of unprofessionalism during a recent…read moremaintenance issue involving my tenant's balcony railing. My tenant received less than 12 hours' notice, delivered as nothing more than a handwritten note left the night before -- no official communication, no timeline, and no clarification about whether anyone intended to enter her unit. As a landlord, I am legally required to provide proper written notice before anyone enters or disrupts a tenant's home. Instead of acknowledging this basic legal reality, the HOA responded to my request for clarification with a passive-aggressive message implying that I should be "more compliant" and "grateful." To be clear: I did not object to the maintenance. I objected to the complete lack of proper notice. I objected to being expected to guess whether interior access was required. I objected to being lectured for asking for the information I am legally obligated to provide. A competent management company should understand notice requirements, communicate clearly, and provide accurate information so owners can comply with the law. Instead, this company chose to deflect responsibility and blame the homeowner for their own failure to follow basic procedure. If you expect professionalism, transparency, or even the bare minimum of organized communication, this is not the management company you want overseeing your community. I have had nothing but problems with this group since they signed on. I just got done fighting late charges because their accounting system couldn't seem to process my payment on time and now I have unprofessional maintenance emails being sent to me. Avoid.