I've experienced very bad service with The Management Trust property manager for my HOA. We've had issues with parking enforcement, and switched Parking Enforcement Companies. The issues of people still violating our Parking Rules were sent to TMT property Manager, with pictures of the vehicles, Aerial Googlemap pic of specific location, and CC'd the new Parking Enforcement Company. It's been six months with the new Parking Enforcement Company, and my repeated emails with pictures of the repeat offenders were answered by Linda Norton of TMT as "being handled". Yet the same vehicles were not being cited or towed, as our approved Parking Rules Specified. Most recently, one repeat offender had her car parked in our Guest Parking for over 5 days straight. Linda Norton told me that the owner could be moving the vehicle into the parking space after 6:00 a.m. I chalked the tire, sent pics to Linda and our Parking Enforcement, of the 5+ Days of illegally parking, the vehicle only received 2 violations. I asked Linda Norton if there had been any Exceptions to our Associations Parking Rules (A Yes or No Question) her answer was "any action the Association Board takes is confidential". This response, in addition to what other neighbors have told me of other residents repeatedly park overnight, not utilizing their 2-car garages in other areas of the community without being cited, led me to believe that either: A. There were Parking Exceptions being made B. Our Parking Enforcement Company was not performing their duties Yesterday, I received a Violation Letter stating that I was harassing community residents, referencing the chalking of the tires. The chalking of the tires was done because Linda Morton mentioned the vehicles could be moved into spaces after 6:00 a.m. Instead of being proactive and ensuring that our Parking Enforcement Company was providing the service we pay for, it appears that I'm being made into the violator for pointing out the non-enforcement of our Parking Rules. Parking Exceptions are mostly illegal in an HOA, and are perfect examples of Rules not being fairly and consistently enforced. Certain exceptions that deal with Handicapped (FHA rules) are an exception. The Handicapped issue wouldn't be applicable to this situation, as each unit has their own double-garage, which would already be the closes parking option for the resident. Instead of ensuring that our HOA is getting the Parking Enforcement we were promised & paying for, they instead chose to write me a Violation Letter for proving we were wasting money and Parking Rules were not being followed, and violators not consistently Cited/Towed. And before I get a canned response from Business Owner, I also mailed a Snail Mail Letter to TMT Regional Manager, Paula Arciga, so instead of directing me to send another email to a Customer Service email account, please check with the Regional Manager - Paula Arciga, or Property Manager for Sherwood Village Anaheim - Linda Norton. I am asking for my violation letter be rescinded, and also ensure that there really are NO PARKING EXCEPTIONS, as responses from Linda Norton were not very transparent. read more

No idea what this company is actually doing. Sent several emails to different depts but got zero response, including the customer service email that "business owner" Mario keeps posting under every negative review. Feels like the only way to get their attention is by going to the BBB. read more

Low level of customer service, and they are dismissive when concerns are being raised. At the level of service being provided, the HOA community could use ChatGPT to get the administrative work done. read more

Worst customer service , won't answer emails or calls. My credit union need information regarding the roof and never responded . As soon as i can its time to move out of seacountry . read more

They can improve their customer service. Being more expedient about fixing things that they are called on. They can improve on all aspects of the business so that you're getting quality care and things taken care of in the community. read more

The worst management so far I seen . My elevator out of service for two weeks no one came to fix it.

TMT is an absolutely horrible institution. our HOA Board just recently fired them. They are basically cons and grifters that did not a SINGLE good for our community during their disastrous stay . They continually broke California laws and statutes and consistently raised our monthly HOA fees. And significantly violated our budget. We are presently doing a detailed forensic accounting and I suspect serious fraud will be found. Don't let them near you community; they are basically a group of unqualified, terrible ignorants, unhelpful cons. read more

In the year 1992 The management Trust was such a good company. I was able to talk to Karen Newsome. The C/S there was great. Currently, I am dealing with cyber fraud. I had to change banks. I called the Management Trust to report. The company does not want to work with me and is charging me fees for this cyber fraud. It's a terrible company. Hopefully my association will no longer do business with this company! read more

Worst property management/HOA company. Unresponsive, unreliable, just awful The propert manager for my community is Paula Arciga which does not return calls and voicemails, nor responds to emails. Office always closed and no one picks up the general phone number. I have been waiting for a parking permit application for months now. read more

The Management Trust - Complaint - Property Management Near Me - Tustin, California

The worst Management company I've ever dealt with. Would give zero stars if I could. I thought the one before was bad -- this one is 10 times worse. Good luck trying to reach someone. They hardly ever answer their phones; and when they do, they'll transfer you and no-one will pick up. You'll leave a message, and you'll be lucky if someone returns your calls. You will be pulling your hair out after a while. I'm seriously considering selling my beautiful house just to get away from this horrible company. I honestly don't know how they stay in busines. For the past two years, they have been sending me bogus bills and charging me for things I already paid for. They will claim that they never received your payment and will tack on late fees. You will spend hours trying to straighten out their mess and it will create a lot of stress in your life. Forewarned is forearmed. read more

We are part of Enclave at Estancia HOA community and we recently switched to The Management Trust HOA management company, 1 Chisholm Trail Rd Suite #450, Round Rock, TX 78681. Phone - (512) 234-3320 Worst property management/HOA company. Stay away from The Management Trust. This company is pathetic, unresponsive, unreliable, racist, negligent, and awful. Our HOA board director is also the most incompetent and negligent person wasting homeowners hard-earned money. The HOA board director has no basic manners and IQ/EQ to be on the board - totally useless fellow wasting Estancia HOA community homeowners' HOA fees. The property manager for my community does not return calls and voicemails, nor respond to emails. The office is always closed and no one picks up the general phone number. They have been sending multiple monthly statements with wrong numbers... Management Trust employees and management teams appear to be living in the Stone Age and can't even keep track of numbers. read more

I live in the Greystone Keys in Huntington Beach. Recently, our community has started using the management trust company as our community manager. I have been calling and emailing them over the past month regarding my gate clicker not working and I have not received a single response back. It is totally unacceptable I do not think anyone actually works there. Our supposed community representatives are Paula Arciga, Sofia Reyes and Alex Bellarue. Not one of these people will answer their phones, give a call back, or respond to an email. This seems to be a fraudulent company that only exists to collect fees. It's almost hilarious that the one time I was able to get through to someone on the phone at this company that it happened to be the billing department. Classic. If I do not get my issue fixed I will be reporting this company to the better business bureau. read more

I wish I can give this management a BIG ZERO for the HOA staffing (Irvine Northwood Timberline) as well as the management team. I have been trying to resolve the billing since the 3rd week of Nov. I have written and called them numerous time to no avail. There were no response to my emails. I also wrote to Alexandra Volman for help but there were no response. And when I called, these are some of the excuses I got, "Check with your bank. We just received your email even though I have been writing to them for the past 2.5 weeks. And lastly, we forward your emails to the wrong person among other excuses". All the past managements this community had will response within 24 hours. And it takes only ONE call to resolve any billing issues. Up to now, I have not receive any response from them except another bill for the month. I am lost for words. read more

I moved into Herritage at Cadence a little over 2 Years ago. I love my neighbors the community and especially Donna who works the front Reception area at our clubhouse. Donna, always has a smile on her face and is so helpful. When ever I have a question about Events or just basic things going on in my neighborhood, she takes the time to explain or leads me in the right contacts. I definitely would say Donna is an asset to our community and I'm so happy she is here. Thank you for all you do Michele read more

Worst property management company in the country! They do not respond to emails or phone calls. When you ask for assistance with any property-related issues it takes weeks for them to respond (if they do at all). On the other hand, if you fail to abide by the HOA CC&R's they will immediately send you a letter from one of their attorneys demanding that you comply. I made the mistake of asking a vendor to please not paint my front door as I saw dozens of front doors of different colors and textures in our community so I thought I had a choice in the matter. Instead of simply calling me to tell me that I need to comply with the door painting project I received a letter from a law firm telling me to comply or face fines and penalties. I complied immediately and guess what? Today I received a letter from The Management Trust telling me I owed them $421.50 in legal fees (the letter), $275 for the vendor to come back out and paint my door, and $125 in administrative costs. The total comes to $821.50 for a simple misunderstanding which could have been easily cleared up with a phone call. I regret that I am forced to deal with them. Perhaps I will run for the HOA Board so we can replace them with a more responsive and customer focused company. read more

It's happening again, second delay in my escrow with this company. I need a call back please! My escrow team and Buyer's Agent have been trying again since Tuesday to get the insurance certificates that are about to expire so we can CLOSE our transaction. Our closing was already delayed by The Management Trust one week, and now you're adding a second week to our closing delay. read more

Probably the worst HOA you can have. Overly strict, exceptions on rare occasions, nonresponsive, and slow when it comes to important items. They did almost everything they could to delay the sell of my home. Ruined my experience. read more

Community changed property Managment. It's been over 2 months since and they have my information saved on Autodraft and still take out 300.00 a month. I contacted them 2x already and apparently "they can't get into the system" or blaming that "they changed the payment system". If it was changed then why are you still accessing to charging me and further access to refund me? And I have to wait for a check in the mail and still pay the new Managment team before the late fees occur. It is a real inconvenience I have to contact them each beginning of the month to ask for a refund and tell them again to cancel my autodraft information. Unreliable and horrible accounting practices. read more

As others here have said, it's probably the most worthless company I've ever had the misfortune of running into. Called dozens of time and no one ever answered. Left multiple messages, no one replied. Sent 5 emails over 2 months, never got a reply. Absolutely 100% worthless. read more

These guys suck. Does anyone even work there any more? No one answers the phone or replies to voicemail or email. Different representative at each of our HOA meetings and each dumber than the prior. I mean really dumb. Wtf. read more

The Management's trust is the ABSOLUTE worst management company. They don't answer emails, calls etc. when they do they are brain dead. You'll be left hanging on everything. The most important aspect of a property management company is communication- the Management Trust has none. Look at how they only respond to positive reviews- it's because they know they're terrible and they know they don't have to improve. You're stuck with them. Good luck- next time I move/buy I will not buy if the property is ran by The management trust. read more

Don't expect to ever talk to anyone including your account manager. I even got transferred to one of the executives and .... no answer! My neighbors have received late charges on their accounts because their checks have sat in The Management Trust's mail box for days and was applied late. My other neighbor got a violation notice for her neighbor's violation! read more

They failed supply basic Banking records that most condo owners are allowed by law. 1. failure to supply bank statements and copies of cashed checks in accordance with NAC 116A.055. Management Trust, it is your responsibility to ensure that you are in compliance with all relevant laws and regulations. Additionally, I believe your actions may be in violation of Elm Terrace HOA By-Laws Section 9.17. 2. Section 9.17 of the Elm Terrace HOA By-Laws states that the Board of Directors is responsible for maintaining complete and accurate records, including financial records, and making them available for inspection by unit owners. Your failure to provide bank statements and copies of cashed checks may be considered a violation of this by-law, and I am concerned that this could potentially harm the interests of the unit owners. Management Trust is worst property management company I ever seen. Please read their canned response below. Same BS different day. read more

Management, trust. They do neither of which their company is named after. Doing the bare minimum is an overstatement of this company. They rarely respond to requests and inquiries; I get it can be busy, but at least acknowledge when people contact you. Homeowners are shelling out tons of money and they can't get anything right or done on time. Employees don't seem to be motivated or willing to work at all. read more

Don't do it. Seriously. Find another company. Selective enforcement Scheduling meetings and not showing up Won't talk to homeowners and will only talk to board members. read more

My mother resides in a community in Santa Ana and this weekend she experienced leak, fortunately work is still underway. However the reason for my review is to applaud Paula Arciga for her prompt response and decision taking to mediate the issue and have vendors out to the property during the weekend. She's called and updated us at every opportunity. She's made us feel at ease knowing she's on top of the repair especially on the weekend. read more

This is the worst HOA company. Absolutely no response to multiple emails and texts. can't wait to dump my condo. Christie Alviso, in particular, has been extremely unhelpful. read more

I think this HOA manager would prefer to manage a bunch of empty condo buildings as they certainly treat residents as if we are the only problem with their job. But empty buildings don't pay for their exorbitant salaries, it's us residents that do. If you are unfortunate to have Management Trust as your HOA manager, I send you my sincere condolences and will give you some rules about how to survive them. First, Forget your name as you will be given a number which means everything to Management Trust. Do not lose your number! Second, don't call or email them as they won't respond as you must communicate with them through their clunky, vintage 2000 website. Third, pay your dues by the 1st or they will send an email addressed to your number telling you that your dues are past due along with a late fee. Fourth, all HOA meetings are virtual, so they can keep their distance and not have to engage with real people (see Rule #1) Fifth, don't even try to contact them about any issues at your property. Remember, their job is manageable as long as they don't have to deal with you or any of your neighbors. Best of Luck read more

I am a home owner. I've only had to interact with the management trust a few times, but they've always helped. Quick response, solutions, & phone calls. Shoutout to Katherine- thanks for all your help. read more

TMT recently became property managers of our association. Terrible decision from this board. They have destroyed our onsite restaurant. Ruined the menu and fired all of our excellent servers. The property manager is not responsive to inquiries or suggestions. She also never gets out and makes rounds on the property. read more

Absolute nightmare. No one has picked up our call since the past three weeks. Can't even obtain a simple fire sprinkler certification from them. read more

They are absolutely a disgusting company . They've had employed a security guard in this location I'm in , for 20 years. He basically owns the community, and gets to decide when he wants to change the rules. He has his hand on his gun because he always says he feels threatened. When in reality we're 8 feet away from him. They ALWAYS take the guards side. But this man is absolutely rude. Respect is EARNED. Not given, and this guard is hated by everyone. When you need something from them? The management trust... They will never answer or call back. (NEVER) But when they need something from the residence. It's a 100$ fine if we don't respond or be in the group meeting. Do not live anywhere where this cheap ass company manages. They will make your life a living hell. There should be an investigation on this company because they are frauds! read more

Our HOA in Anaheim has used The Management Trust as our property manager. I'm a person that likes to put things in writing, so I rarely call the property manager, however I do send emails with pictures clearly explaining issues & concerns. I usually do receive a response, albeit sometimes very late, but I've come to find out that the information I've been sending them was not being passed on to our Board Members. My patio brick wall has been in very poor shape with holes large enough for a small dog or cat to enter my patio. After 2 years of emailing pictures and asking when it would be fixed, they finally sent someone who put a "band-aid" fix by placing a gray brick on my side to block the hole, and paint it to match on the exterior. The grout was still worn all they through in many places, and the wall appears to be unstable. 3 years now of emails, I finally let them know counsel wanted the status of my brick wall repair, and then, and only then, did I receive an answer that they were having a construction company contact me. A Board member said he thought the work was completed already. Which leads me to believe my emails where never forwarded, printed or otherwise shared with our Board. Currently our HOA is having a complete paving project done, the project is divided into 6 parts to stagger the work. So far, Quickel Paving has hit our Assocations's water line causing complex-wide water outages 3 different times, and there are still zones that haven't even been started. I've asked our Property Manager more than once if they (The Management Trust) or our HOA Board has ever looked into Quickel Paving's Yelp or Google Reviews prior to entering into the agreement. That question has gone unanswered each time. Those emails also included other questions, which were answered so I know the Property Manager is getting my questions, just not answering them. It appears either The Management Trust doesn't check the business reviews of bidding companies, or they are withholding that information from our Board. IMO it falls on both, as our Board should also be bright enough to check Yelp & Google Reviews of anyone submitting a proposal/bid to do business with us. Now onto the communication timing issues. On 05/18/23, Quickel Paving again hit our Water Main, causing a water outage. By evening time they could not find the leak, so they turned the water on so us residents would have water. The HOA will be paying a higher water bill due to these 3 (and hopefully this is the last of the Quickel Paving hitting our waterlines) occurrences. I was lucky enough to have a Board member text me that because they couldn't find the leak, they would be turning the water off on 05/19/23 from 8:00 a.m. - 2:00 p.m. today to find the leak. Today, 05/19/23 at 9:23 a.m. an email was sent to all of Sherwood Village from The Management Trust, notifying us of the planned outage that occurred at 8:00 am. This notice should have been sent to everyone yesterday evening so people could plan around it. Sending it almost 90 minutes AFTER the planned outage time really does demonstrate the level of service you can expect from The Management Trust. read more

MANGEMENT TRUST COMPAY IS THE WORST Mangement company I've ever deal with. They never answer the phone or email. They disrespect the homewoner and they treat people so rude. They charge fee when you pay your assessment. It takes so much time to fix the mess and they creat lost of stress and pain. read more

Worst management company that our condo ever hired. They took but did not record two of my payments. They did not pay our contractors on time. They were rude on top of it. So glad we got rid of them read more

Paula is very helpful whenever I have needed something! She is always helpful and professional.

They deserve 0 stars!! Worst company I've ever dealt with. They do not respond to calls or emails. I called over 20 times, left multiple messages and never received a single response. So sad that these people are still in business! read more

As a vendor who supplied services for one of their 55 plus communities in El Dorado Hills for 2 years I was asked to continue to teach fitness virtually for the residents in April once the pandemic hit. From April to July I supplied services but once only paid once because the manager lied saying I never responded to the request to continue virtually. I am owed $900 in services. The manager ,Mary Anne Glines, then had their attorney write a letter to me, based on the lies, saying they owed me nothing. In my 3 years there I witnessed 3 good assistant managers quit under this toxic work environment. I wrote and called every single manager at HQ in Tustin, even the CEO seeking unpaid invoices , not one individual ever responded. I will be seeking legal action. read more

The WORST! 1 star for this HOA company is more than they deserve. Starting in November our automatic payment was disabled. Since then, we have been unable to make the November or December payments, yet continue to receive the bill in the mail. The online portal is completely useless for making payments or anything for that matter. At this point, I don't know if this company even has employees. We have called at least 30 times over the last month and get nothing but voicemail. This company is a joke and is a flat out waste of money. Idiots. read more

Before COVID19, this HOA management company was underperforming at best. Now, it is just hopeless. Without any communication, written or otherwise, our auto payment of HOA fees was disabled. When we try to login to the website, it keeps giving us an error of "Contract Disabled". I have called 5 times into the main number and every time I get the voicemail message "You are being transferred to a Mitel phone mailbox" after being put in queue for 5 minutes. What is going on here? I can't believe associations have the gall to use our HOA dues to pay for non-existent servicing from this joke of a management company. read more