I had an excellent experience with A Friendly Storage Place! The staff ( especially Tracy and Ron)…read morewent above and beyond to make the entire process smooth and stress-free. They are professional, friendly, and incredibly accommodating, especially during some unexpected extenuating circumstances. Their willingness to work with me and make special accommodations truly showed how much they care about their customers. It's rare to find a team so understanding, responsive, and dedicated to providing outstanding service. The facility itself is clean, secure, and well-maintained, but it's the exceptional staff that really sets this place apart. I highly recommend this storage facility to anyone looking for reliable service and genuinely caring people. I have been renting multiple units from them for years now! E.Robbins

Quick response and clear with pertinent information, thank you, Ron. He provided me with details…read morequickly.

I am so grateful for associate Louise at store 150 also known as Ignacio Mini Storage located in…read moreNovato,CA. I came into Ignacio Mini Storage very discouraged and ready to end my contract. Louise was able to find me a new storage unit that was more in my price range. It is because of Louise and her excellent customer service that I am still a customer with Ignacio Mini Storage. Thank God for good people!

I have been a longtime unit renter at Ignacio Mini storage and have found the management staff to…read morebe very responsive and flexible which is exactly what you want and need. I highly recommend Ignacio Mini storage!

Great communication, speed, and care during the move. Used for packing, moving, and unpacking…read moreservices. Price felt right for the quality and professionalism.

They moved me from Sonoma County to Orange County (3br/2b house). Oustandine service. They…read more(actually me) did a virtual walkthrough (iPad) and gave me the price, all included. Later I made some changes that were accepted on the spot. Great company, great service. (BTW, I used AirTags to track my stuff - all was where they said it will be on correct time.) I will definitely use the again if the need arises. Highly recommend.

My experience was great!…read more Punctuality, easy process to book it and work done as expected

These are best movers I have ever seen, and I am old. They were fast but careful, wrapped…read moreeverything that needed it, listened to us about what we wanted, were punctual, packed their truck amazingly well, and finished unloading early, even though they were pausing to get our directions on what went where. And to top it off, they charged less than the estimate. We were all in awe of them. They really were incredibly good.

Excellent service from courteous staff. Employee went above and beyond to supply me with all the…read moreboxes and packing material I needed.

This place is clean safe secure. Ted was absolutely the…read morebest helping me. Thank you for your service Ted. He made me feel welcome and appreciated. I would rent here again with no worries.

I don't recommend this place they still from you ! Price goes up every 2 months ! Donald is the…read morename of the Maneger he is very rude . And never have time to help customers, this place is stealing from people and nobody do anything about it . Stay away from this place ! They charge me $255 for late fees supposedly because I pay the 26 and my payment date was the 1st

I want to recognize Anselmo, the resident manager at Public Storage San Rafael, for the support he…read moreprovided. He was consistently friendly, communicative, and genuinely helpful. During a period when the elevator was out of service, he went out of his way to assist me by helping move some boxes downstairs, which made a big difference. He also kept me updated on the repair timeline and helped coordinate my move-out, making the process much smoother. The property is always clean, and looks great due to recent updates painted, with updated flooring and an upgraded elevator. It's clear he cares about the people using the facility and takes pride in doing a good job.

They were extremely helpful, beyond professional, and went out of their way to help in every…read morepossible way. I will always come back here since I visited others that were clueless, unhelpful, and not professional. Everyone at Bellam was amazing. Their prices are extremely reasonable. Thank you for taking care of your customers so well.

I have helped family and friends BIG TIME in packing boxes for their moves recently. The best…read moreplace, by far, to get the quality boxes, markers, packing paper, and tape at the best prices is Bellam Self Storage & Boxes. Andree and Vincent are not only fast and helpful in fulfilling my list on the spot, but they also give terrific packing advice! If I ever need a self-storage unit, I will definitely come here. The place is well-maintained, clean, and centrally located. These folks have been around for a long time, and they care about your moving experience.

I had a unit here for 5 years and was very happy with it. Facilities are clean and…read moreclimate-controller, lots of cameras, and there's always a cart when you need one. Staff is really nice and communicative.

I am so glad to be done with San Rafael Self Storage. When my fiance and I moved into a condo with…read moreno garage, we decided to keep some of our belongings in storage (he builds cars as a hobby and there was nowhere in our home for all of the tools and tires). It was a short-term solution that should have been pretty uneventful, however, we found San Rafael Self Storage to be sub-par. Two major issues accelerated our choice to move things out quickly after we moved into our house. 1. Leak in the roof. We had our items in temperature controlled storage on purpose. In addition to car items, we also kept some keepsakes here. We were SO disappointed to find a leak had let a ton of water into our unit over the winter. Very thankfully we had our items in closed plastic bins, but this not only should not have happened, but when we reported it, their resolution was lack-luster ("you can move your things to another unit, but we do not promise there will not be leaks.") 2. Homeless people sleeping in the entry and using facilities. This is supposed to be secured storage -- we have to punch in a custom code every time we come and go. Unfortunately, the local homeless population seems to jump the (very low) barriers to the property and on several occasions I found people using the bathrooms to shower or sleeping in the building. In a facility that often has no onsite staff, such lax property security made me feel very uncomfortable being there alone or after dark. I'm not sure what better options are available, but I would certainly not recommend San Rafael Self Storage.

I've been storing things there for 2 years. It's conveniently located since I moved back to Marin…read morerecently and live nearby. The biggest asset is the office manager, Rainy! She is always cheerful and helpful. There was a rough patch when they were bought but things seemed to have calmed down. I hope the management realizes what a valuable employee she is!

This place is terrible. The hours are ridiculous - they close at 5:45. There is a key to the lift…read morethat is inaccessible during the manager's one hour lunch break. The rent is increased frequently. And the frosting on the cake was the lift was broken for more than a week and I was told "You can use the stairs." (All the larger units are on the second floor.)