Ryan did an awesome job, very honest and trustworthy. Wasn't trying to swindle and charge thru the…read moreroof for the job. Highly recommend him. He also gave advice on other aspects of the house that could be improved for no additional cost- he was just happy to help- great service

This place is terrible. The communication was awful. My issue was ultimately resolved but they…read morenever called me back, I always had to call them for an update. It took almost 2 1/2 months to finally get a manager involved to escalate the issue with the manufacturer. The technician who came to my house was unprofessionally dressed, and didn't even say hello. The ONLY reason I used them was our contractor who did an addition to house used them and they had the warranty on the unit needing repair. I would not recommend these folks.

We had both of our HVAC units replaced as well as the ductwork in the attic. The crew was on time,…read morevery considerate of our property and pets, and they surely didn't seem to be as loud as I thought they would be (constructing ductwork pieces, removing old equipment, etc). Their price was also considerably less than other vendors for the same or less capable equipment.

Happy, satisfied customers for over 30 years! Harry and Cleveland are always dependable, honest,…read moreprofessional and caring in all that they do. Their excellent, unparalleled customer service makes them the best of all!!

Goose Creek HVAC & Plumbing called to let me know they were within 30 minutes of their arrival…read more Both technicians were polite and listened carefully to what my concerns were, after which they installed the items I had previously bought: a bidet attachment, a kitchen sink incinerator, and a new kitchen faucet. BTW: the original faucet was a bear to remove due to deep rust that had accumulated. The charge for everything was just under $200 and well worth it. It was the first time I'd used Goose Creek HVAC & Plumbing but after this, they are now my "go to" guys.

Hi Stacy, everything went great last night with the tech from Goose Creek just wanted you to let…read moreyou know he was excellent young man came in and took care of everything he was polite and very professional. I would definitely recommend that outfit to anybody in the future.

Carolina Air Care advertises being in existence for 20 years, and we have been a customer for 11 of…read morethose years. We are a retired couple with modest home heating/cooling requirements. In 2015, we purchased a new Lennox system (Merit 5 Ton 15 Seer Split Heat Pump) from Carolina Air Care. We contracted solely with Carolina Air Care for the system's annual maintenance. Within a few years a coil needed to be replaced, and while the unit was under manufacturer warranty, the labor for replacement was not, thus saddling us with a high repair bill. In 2024, within 9 years of purchase, the Lennox system then had such failure that it needed total replacement. We remained a Carolina Air Care customer (our mistake) and purchased a new Rheem system (5 ton 14.3 Seer 2 Split Heat Pump). Again, we contracted solely with Carolina Air Care for annual maintenance. In 2026, just 25 months after purchase, the compressor failed. Carolina Air Care estimated we would incur a several thousand dollar repair cost. To be clear, 2 new HVAC systems of different brands we purchased from Carolina Air Care over 11 years had multiple system failures and short lifespans. We don't have the technical expertise to ferret through the intricacies of the failures (e.g. manufacturing defect, subpar installation/maintenance, our usage pattern, or combinations). And we doubt that Carolina Air Care knows. But our unfortunate experience is that Carolina Air Care's business practice doesn't include it sharing responsibility, even with long-term customers. It took us 11 years to understand that. We have lost trust and moved on to another HVAC company.

Carolina Air Care has installed and serviced multiple systems at my houses and my daughter's…read morehouses. Until recently I would have rated them highly. I no longer do. Problem is they DON'T stand by their work. They installed a new flexible return air duct for me in 2021. It collapsed, because they didn't adequately support it. The duct was installed with supports appropriately every 10 feet, and should have been supported every 4 to 5' per standards. They charged me AGAIN to replace the duct that was incorrectly installed the first time. BOTTOM LINE: Don't use Carolina Air Care if you want a company that stands by their work.

Our home A/C's are beginning to show their age and with the weather as hot as it has been, we had a…read moreproblem. We called These folks and they were able to be here the same day. Not only are they prompt they are the best technicians I have seen anywhere! Jason had us back up and running in record time and the price was very reasonable. I trust these folks, there is no upsell just great service provided by Great people.

The company did not show up at the time scheduled. I called after waiting 20 minutes after the…read moreappointment time to discover that a technician will not be available to come today. Before calling, there was no contact made by the company to share this news with me prior. When I asked when is the reschedule appointment time, I was told that they do not know at this time. They will not be able to tell me a rescheduled time until maybe a the earliest later on this week. I don't understand how they were all of a sudden overbooked, but when I booked on Thursday the representative said they had plenty availability this week. I would not recommend them to anyone.

We have used Peeples HVAC for 13 years at the recommendation of our neighbor who has depended on…read morethem for much longer. Their service is excellent, the technicians very knowledgeable, and response almost immediate.

They came out to our house to give us an estimate and tell us what was wrong with our A/C. Guy came…read moreout and told me that they needed to replace the damper and it was going to be a 6 hour job and they would get back to me to schedule a time. I had to keep calling them for 2 weeks, while our air wasn't working and my wife was pregnant, to get someone to come out and fix it, until finally I called another company to come and fix it. The other contractor came out that day and fixed it in 2 hours for a fraction of the cost. Peeples finally called me back after everything was done and said it would be over $1,000 to fix it. Now they are charging me $200 for the initial estimate... insane! FOR YOUR OWN SAKE, PLEASE DO NOT USE THESE PEOPLE. THEY WILL RIP YOU OFF AND WON'T GIVE YOU THE CUSTOMER SEVICE YOU DESERVE.

I was scheduled for discharge from the hospital the week the temps dropped into 30s and our heat…read morequit working . This is the second time I've called customers preference for service and again, the response was immediate, efficient, and heat working again within an hour of arrival. If I could give more than 5 stars I would. It's hard to find a company with integrity not to mention just a truly nice person. They get all 5 star ratings for a reason; call them and u won't be disappointed OR overcharged.

Look no further, Just do it!!! It's 10:57PM and Kenneth/tech just left after repairing my parents…read moreAC unit this evening. I started contacting HVAC service repair companies via Yelp about 8:45pm this evening. Kenneth with Customer's Preference messaged back within minutes on Yelp and gave a great quote, but their next available appt. wasn't until 9am. I advised I would message back if I couldn't find anyone to come out immediately, as my parents are older and both recently suffered from COVID-19. He messaged back that he would come out ASAP. Professionally, masked and equipped he was here within an hour....true 24/7 service!! He is definitely an expert on all things HVAC, and I recommend Customer's Preference 1000%

I wanted to give a big THANK YOU, to Harry and Austin! They took care of the problem. Gave me…read moreinformation. They cleaned up everything!!!! Mr. MOODY, please acknowledge them. Rincon, Georgia.​

Purchasing a new HVAC unit and getting numerous quotes is a daunting task. I think I met with at…read moreleast 6 companies before deciding to go with Southern Air. I had gotten Mike's name from a friend who had used him in the past. A Word of mouth referrals always means a lot! Michael was familiar with and willing to install several brands as opposed to a few other companies that only seem to sell one brand. He also didn't make me sit through an hour long presentation about why his company and products were the best (my time is valuable and I had sat through one too many gimmicky presentations from other HVAC companies in town already so I was really grateful to skip that). His price was THE best out of all the companies I got estimates from. We had two HVAC brands in mind and also wanted a Nano filter (UV light that kills mold/bacteria inside the blower unit). We weighed the benefits of both brands with Michael and proceeded with what he suggested (we had also had an upstate HVAC friend independently confirm it was a good choice). We got the quotes in July 2020 and Michael told us that prices would go down in winter if we could hold off for a few months. He was right- we got a better price in early December. They also put in the Nano bulb which will get replaced every two years. I think this is a nice feature for Charleston area homes where mold can be a real fear. Installation day came and everything went smoothly! Three guys came and it took about 5 hours from start to finish. They worked clean, were thoughtful, and took their time. Michael and Phillip answered a few questions I had along the day. Bonus points for all of them acknowledging my dog throughout the day who is always both totally exhilarated and completely stressed when workman are here