September 4, 2026, Friday 0915 AM
I left in tears! These…read morehealth care providers there do not care about human beings, especially on an upcoming Holiday, Labor Day weekend!
Traumatic and negative experience, crying for several hours!!!
I never got Help here!!
I felt discriminated, for being Bi-Racial and for being an older female patient!
Shame on them!!
I felt dis-respected because they did not want to work today, being a Labor Day Weekend holiday, coming up!!
I thought the Labor Day holiday began after midnight on Friday!
Labor Day Weekend coming up and no one has the moral kindness and professional integrity, to help me, at all!!
I have been there before many times, and no issues, except today, with Ms. Missy and with Ms. La Tara, an LPN, Office Manager there!
Missy and La Tara gave me the most negative and most dis-respectful
experience, as I am a Medicare/Health Springs, Senior Citizen!
I am a human being!!
I never met them before!!
Ms. La Tara, office manager, gave me a 10 dollar gas card,for reimbursement for me for my gasoline, used for this traumatic trip to them today!
I wanted to be seen by a Doctor today and not be traumatized and
dis-respected as a Senior Citizen!
I went on Thursday, September 3, 2026, in person, to the Reception Desk, to get an appointment, for a Dog Bite/Attack, (Dog Bite happened in April 2026, I was experiencing new pain in that area, of my Hamstrings, back of left leg, where the German Shepherd, loosed, a next door neighbors dog, neighbors dog bit me, and for the last 3 days losing sleep, and having pain, day and night in that area of the past big violent neighbors dog bite/attack!
The Receptionist explained to me that my usual kind Provider was not available, and would not be back till September 14, 2026,
So, the desk receptionist (The Receptionist Trainer and experienced Receptionist) told the newer Receptionist, find her another Provider, and they gave me, an appointment for Friday morning, at 0915 AM,
September 4, 2026, with a new provider: a Dr. Soto.
Missy, the intake health care worker was rude and aloof and said that she would need to go get the office manager: Ms. La Tara, involved
for this appointment! Why?
I felt that this being Labor Day weekend, every one there was only concentrating on their long weekend of fun!
I have always been professional and kind and polite always!
Ms. Missy and Ms. La Tara decided on their own that they would not see me today, WHY?
They were rude and not professional to me!
I told them that we drove from Xenia, Ohio, in heavy traffic, for this early morning appointment, with Dr. Soto!
I never saw Dr. Soto, and I never got Medical attention!!
Ms. Missy and Ms. La Tara LPN, said I go do Physical therapy or go to the Emergency Room!!
We cannot afford the Emergency room cost and the distance and the gas and very long waits for going to the emergency room!
Also, I had this appointment with them today, Sept. 4, 2026 !
I have been going there for a while and felt more comfortable there, until today!!
How did these two people: Ms. Missy and Ms. La Tara LPN, have such power and authority to decide that I would not receive medical help today!~I am in excellent health otherwise, just wanted a Doctor, to help me with my old dog bite (Back in April), with the recent shooting pain in that area of my leg!
Please refer this traumatic serious matter to Patient Relations!
I have already notified Medicare and Health Springs !
Eileen D. Brown
September 4, 2026