Booked a tour online. Received a confirmation text and…read moreemail. We took off work early to go to this tour- we showed up and the women behind the desk said there's no tour- she's the only one there- we explained we booked it through the website- she said "oh that's why- we need to reschedule" I said before we do that- could I ask I about the tuition rate? She said "it depends" and looked like a dear in headlights. I said oh what?? She asked what school my child attended then said uhhhh I don't think we have availability- we're probably all booked..... I walked out. What on earth.

The director is dishonest, accusatory and predatory. This place needs to be audited. My daughter…read morewent to this center in 2023 when we moved back from Maryland and there were only problems. When the summer program was over I chose not to re enroll her in the before and after school program and the director tried to make it as difficult as possible by charging me for 2 additional weeks, accusing me of not giving a 2 week notice (she likes make accusations), even though I had never enrolled my daughter in the fall program. I spoke to the regional manager at the time, who adjusted my account to reflect a zero balance since I should not have been charged for the 2 extra weeks. Fast forward, I need before and after care for this school year and against my better judgment, decided to enroll here again. Huge mistake. The director pretends to be excited to have our business again, the first red flag though, we had to pay $150 up front before we were even able to register. In a rush I just paid it thinking this business is large enough to not be fraudulent... wrong. I was told the enrollment forms would be sent to my email immediately upon payment and they never came. I even showed up to the center and showed her where the funds were deducted from my account and she still insisted "Well, if you paid it would have gone through, you just have to wait and see if the bank processes the transaction, I will reach out to you on Saturday if it does...." She emailed me SUNDAY, despite telling me she'd reach out on Saturday, asking if I had received the forms... I hadn't. On Monday I enrolled my daughter at the Alphabest program offered at her school and then requested a refund from TLE....... When I called, the director asked if I had received the forms, I let her know I hadn't and would like a refund because the whole situation was messy and unprofessional. She then tells me she can't refund me because "I have an outstanding balance from 2023." 2023! And the balance was never brought up during me trying to re enroll. I tell her that is incorrect and I have a statement from the regional manager at the time that shows my balance being zero. She still goes to accuse me of not answering her phone calls about the balance.... I NEVER received any contact from that center after receiving my ending statement from the regional director. The dishonesty and unwillingness to take accountability is so unprofessional here. I've been trying to contact these people for almost a week now. I've had to report the charges to my bank. I've always gotten bad vibes from the director here, she is VERY disorganized, incompetent and dishonest. Not sure if my race has anything to do with it, but she was and still is a nightmare to deal with. Too add, to date I have yet to receive a receipt, confirmation of payment or statement for the transaction or "balance due."

Having 12 week old boy girl twins and returning to work full time I was stressed trying to find a…read morefull time daycare for my babies. My first choice was booked at the last minute and I wasn't prepared at all but The MS of OTM quickly accepted both my babes and offered me a small discount for enrolling. The staff at this daycare tend to my babies as though they were their own. Offering the much needed support as a first time mother and giving me advise when needed. They are now 7 months old and I know that it's because of the ladies in the infant class that my preemies have developed and grown as much as they have. It also doesn't hurt that they are directly across the street from the Manassas City Police Department! I know my twins are safe and secure here and I'm glad I made the choice I did. Miss Romy, Miss Jaunita, Miss Daezja, Quera #1 and #2 and Lee lee are amazing teachers and I know my twins love them as much as I do

What else can I say but SPOT ON! Our son transferred to this Merit School because of the STEM…read moreprogram and other positive learning curriculum. This school has EXCEEDED our expectations! The small class sizes and one on one treatment that they offer our son makes me feel good about decision to enroll him. The center Director, Carey, has the perfect tone and demeanor for dealing with our young toddlers. She seems to always know what to say to calm down our 4year old when he feels fussy, and that is a task in itself. The staff is extremely attentive and you can tell that they truly care about caring for our young while we are busy with our adult lives throughout the day. Soon he will be starting Kindergarten there, and we could not be more excited. I cannot recommend this school enough to parents with young children.

My daughter loves going here! she always looks forward going to school (even on the weekends and…read moreit's close) I work here as a teacher and I bring my daughter here too. Mrs.Bears had put all her time and effort building an excellent program to prepare children for Kindergarten, It also helped my daughter learn about making friends,sharing, kindness and independence. The place is nurturing and diverse. They spend a lot of time outside playing, observing and creating! It's a happy place to be! My daughter loves learning and is always curious about all the things around her, Thanks to Early Learning Express. it's a true hidden gem of Mclean!

Mrs. Bears and Ms. Nicole, her assistant teacher, are wonderful with my 3-year-old son. He gets…read morelots of attention and play with his classmates. My son has learned about nature, the alphabet, numbers, phonics, manners, and storytelling from Mrs. Bears, and he comes home with new skills all the time. Mrs. Bears does special activities for different holidays and seasons, such as Mother's Day crafts and water play in the summer. She understands child development and how to effectively engage her students and foster age-appropriate learning. My son adores both Mrs. Bears and Ms. Nicole. No tears on his first day, and he is always happy to go back. Every child has their own individual strengths and challenges, and Mrs. Bears works with them to be ready for Kindergarten classroom learning. I'm so glad my son did not attend a large daycare center, since Mrs. Bears offers a small nurturing environment where he is thriving.

Windwood is the best preschool that my wife and I have found, after going through several. The…read morestaff is extremely professional and friendly. They speak to your children in a way that allows them to rise to their full potential. My kids love their teachers and I can tell the teachers love my kids too. I like how they have a teacher that specializes in each subject that the kids rotate to just like they will do in middle and high school. So they've got experts in each subject area teaching the kids. The playground is also fantastic. All in all my kids love going to Winwood and we wouldn't have them be anywhere else.

We have 4 children in this program and this Winwood is unique and truly a gem. All 4 kiddos are…read morethriving and cared for by extremely competent and caring staff. They have a rotation of classrooms just like the real deal, so I'm confident my children are being prepared for Kindergarten!

My son was constantly complaining about having a "boo boo" on his diaper area. This made me very…read moreconcern so I went to the center and spoke to director about this. She told me that she would express my concerns to the teachers and a possibility could be that maybe the teachers don't change him as much and he gets sore and irritated because of that. I picked up my son earlier than usual two times and yes, he wasn't changed at all. I know it because we have different diaper brands at daycare and at home. the diaper was so full that the blue line disappeared and his skin had rashes and was very irritated. no wonder why he kept complaining about having a "boo boo"? this also means that they send fake updates through the app. don't trust this place.

I recently moved back to the area - with a 2.5 year old in tow this time - during the midst of the…read morepandemic. To say I was nervous about safe childcare was an understatement! Thankfully the team at KinderCare provided a smooth and supportive transition for my son. I love the app that provides updates and pictures throughout the day and direct communications with the center staff for any questions. The teachers and center directors are always very warm and friendly. As I am working from home - I love that my son has a place to go social interaction, structured play and learning activities far more than I could provide at home! Thank you KinderCare!

Fantastic daycare! They are incredibly family oriented and the kids love being there. They…read morefrequently have different themes such as: grab and go breakfast for the parents, parents night out with extended evening hours, and family dinners! The director and assistant director are a dream to work with; they have a wonderful staff and little to no staff turnover. They make every effort to value your kids. The experience has just been phenomenal. I highly recommend them for your childcare needs.

Some of the most caring individuals I have ever met. They truly become like family. It does not…read morematter how early I am dropping off, someone is always there at the front greeting you with a smile. It's heartwarming. When my work schedule changed to FT telework, I absolutely hated to leave. Like, seriously, my stomach hurt. Thus, I say to you my friend, Stop searching! I can assure you that based upon my experience (along with so many others) you've found the perfect place for your child.

The teachers are very caring and professional siempre estan…read moreatentas a las necesidades de los niños mi hijo esta en toddler b

The only reason I kept my son here is because he truly enjoys it and it seems to be cheaper than…read moreother daycares. He likes his teachers, he does well and is happy going and coming. I also like the teachers and like how the program is for the kids. What I do not like is the administration. Maybe when you pay more at other places it is for better administration as well. This place is not organized at all. When signing up, I had signed up both my sons in the summer and was told I would receive a week free for both. So when I put in my deposit I did not pay the second payment because it should have been covered by the "free week". I get a call saying you have to pay and when I asked about my free week they said that is for after they have been there for 3 months. Ok well then why didn't anyone tell me that?! Fine, so over 3 months go by and I was the one that had to remind them of it and at this time summer was over so one of my kids went back to his the elementary school and never go his free week. After a month or so I find out they have an app that I can use that a teacher told me about not the admin staff. Then they never told me about online payment either, I am the one that asked if they had one. Their online system sucks as well, it does not show how much needs to be paid or any balance information. I was told to pay a certain amount last October on the online system and have been since then. And now I was told that I have an overdue balance. How does that make sense and where is this overdue balance coming from? I decided to finally pull my son out and did not want to deal with them. So, I paid whatever they wanted me to and just left. I had many other issues with the admin staff on money and etc and I just got tired of it. I love the teachers there and the program especially since my son loved it too. But enough was enough, I would not recommend this place to anyone.

My children (twin boy & girl) completed the Pre-K program (9/2013 - 6/2014) at this KinderCare…read morelocation after moving to Centreville from Alexandria. As a parent you are always nervous about changing routines for your children at the 3.5-4 year old age. We sat and spoke to the director, Kara and she couldn't have been any better putting my wife and I's nervousness/hesitation to rest. To this day I still talk to her and we plan on using the after school care program when my children start going to the public school in 9/2015. I appreciate people who don't handle me with kiddie gloves or sugarcoat things. If you ask Kara a question, she will be honest with you and that is all I ask. My kids were slightly younger than the other children in the Pre-K class but that program was absolutely perfect for them. At their previous daycare, they weren't being challenged and as a result they were acting out at home. Within 2 weeks of being there, my kids were able to write their name and started behaving better at home, something the previous place in Springfield wasn't teaching them. They were always learning something new and it was shocking how fast they were catching on to things. When my kids went there, the teachers for the Pre-K program were Ms. Alma & Ms. Ereen. They were fantastic. Another great thing about this place is that they make their own decisions with regards to snowstorms and "cold" weather. As Kara told me, they do their best to always open on time since they understand parents have to work. I sometimes didn't bring my kids to school when it snowed when every other entity closes but they were open. I learned that with the bigger centers like this one and the one my kids currently go to (My kids graduated from the Pre-K program and moved on) is that they are always open in the snow and makes it easier to manage "life" when bad weather hits. I would recommend this daycare, Pre-K to anyone looking for something new in the Centreville area or moving to the area. As I said we plan on going back there in the Fall for after school care.

Do not enroll your children at this center. I had my son (4) and daughter (2) enrolled here, and am…read moreimmediately taking them out due to the following: 1) September 2022: My son was left outside with another 4-year-old and the teachers were all unaware. I found him when I went to pick him up. They claimed they would be investigating the incident, but then never followed up. They never formally documented this via incident report for my signature. Had I not shown up when I did, I don't know if they would have informed me of this incident. 2) December 2022: My son was exposed to sexually inappropriate behavior from an older student enrolled at KinderCare. The staff apologized and said that they would "setup a program that talks about keeping hands to yourself". Again, this was never formally documented via incident report for my signature. Had my son not told me this happened, I would not have known. 3) December 2022: My daughter has a life-threatening food allergy to sesame, and I provided the center with epinephrine, Benedryl, and specific instructions provided by her allergist. On her last day, I asked to have these items back, to which they responded that there "must have been a loss of communication" because the items expired in October (it's now December) and thrown out. I was never notified, which means that my daughter has been attending school for 2+ months without access to life-saving medication. Not only is this absolutely negligent, THIS IS ILLEGAL (look up Elijah's Law in Virginia). To say that I am furious is an understatement, and I hope that NO ONE'S child ever suffers because their system for keeping medication properly stored is severely flawed. If you have children enrolled here that need access to medication, go ahead and ask them to show you where it's stored and see if it's accessible. It's likely that they threw it away and never told you, and your child is in danger. My top priority is always and WILL always be the safety of my children. The above incidents are not a result of "accidents" that happen due to watching toddlers. These are preventable safety issues that could be avoided if the staff here properly cared for these children. If your children aren't enrolled here and you're exploring options, look somewhere else.