We have had a lot of plumbers to the house in an attempt to solve our drain issues. Roto Rooter had us in for nearly $5k to rip up our drains and relocate our house trap. None of that needed to be done. Terry came out and snaked the line fixing the problem for $150. Terry had been to our place before. In that instance, he surveyed our utility room where we had a leak we could not trace. Again, the plumber we had out before we called Terry had us considering multi thousands of dollars to replace old iron pipes. Terry saw that our utility sink had been pushed up against the wall and that the old rusted water faucet that had been rigged up by the previous owner was where the water was coming from. He told he could fix it for a a little over a hundred bucks but that I could easily do it myself. This was on a Sunday! He could have easily done the work and taken my money. I consider it honest that he didn't. He gave us great advice, free of charge. Now that is an honorable proprietor, if there ever was one. read more

We had a clogged drain tonight that we could not unclog with a plunger or a snake, we called several plumbing businesses willing to pay the after hours fee fearing it would overflow onto our floors. Finally I got a hold of Terry from Terry's Plumbing. He told me it would be about $200 to have someone come out but if I didn't mind saving the money, he could talk me through it. I'm not handy by any means but he was able to talk me through the repair and it was fixed in 3 minutes- for FREE! What a great guy. If you need a plumber, call Terry. We'll be calling him for all our future needs. read more

Terry's Plumbing replaced a bathroom sink faucet for my elderly mother and charged her over $400! The exact faucet from Home Depot was $89. When my mom questioned the amount she was told they used a better quality faucet, which is not the truth as it was the same exact faucet. She explained that she is 93 and on a fixed income and she requested a partial refund. Unfortunately, his idea of a refund is to offer one free drain cleaning over the next year. I'm sorry that is not a refund. I wish I had known she was having him do the work because I would have told her "NO!" I had a similarly bad experience with him and his company many years ago. I called them for a clogged drain and he sent 2 plumbers and NO snake. He charged me by the hour to have one of the plumbers sit at my house doing nothing while the other traveled back to the shop to get the snake. If you would like to be ripped off then by all means call Terry's Plumbing read more

Called Terry's in for a second opinion. We had the basement sink back up and got a quote for $3500 to repair from another company. Terry the owner showed up 20 minutes within us calling for service. He was polite and to the point. He said he'd have someone here in the AM to take a look. Got a call from the office at 8am to let me know they would be here at 8:30am. They were here at 8:32am!! Took care of the clog in 20 minutes. It was 2 guys and they were polite, clean and professional!! Best part is it cost me for a service charge. 1/20th of the other companies quoted repair cost. I would highly recommend Terry's Plumbing. read more

I had plumbing issue of a snake that broke off while having my drain snake, which caused my basement drain to backup.. Moving forward had several plumbers come out reach all said basement floor needs dug up to access the pipes. All need replace with cost upwards of $4500. And up.. once all realize insurance was involved definitely it needs to be done.. this morning I got up went walking, prayed, let the last plumber come, when I called and canceled yesterday. Terry's plumbing came today within 10 minutes, reach into drain pulled and broken snake out, and said do not pay anyone for something doesn't need repaired! God is so Amazing! Thank You Terry's Plumbing! read more

The workers are nice and know their stuff. They charge a little less, but remember you get what you pay for. The work passed inspection but what was left in/of our front yard has left several knowledgable people surprised and all recommended we ask for it to be fixed. The owner seems to be about the money, not the customer. So while the job passed inspection, dealing with the owner is reason for us to not recommend him. read more

Terry's plumbing has previously been very good to work with, but two weeks ago we had a plumber come out and to give an estimate that we paid a service fee for and we never received the estimate. When I called back several times to ask when the estimate would be available I was told the bathroom remodel person was on vacation. When I called today the person answering the phone wasn't very friendly or kind. I am disappointed that I had to pay for a service and estimate that I did not receive. read more

BEWARE OF THE DOG If you're planning to visit Terry's Plumbing on Babcock Blvd, be aware they keep a vicious pit bull in the office. They were struggling to control it when we visited and were afraid it was going to attack. Thanks, but no thanks, Terry. We took our business elsewhere. read more

Bought an older home a few years ago and had a myriad of plumbing issues. Terry and his employees were honest, very reasonably priced and did a timely and thorough job both times I needed their help. Terry even walked door to door with my wife to ask neighbors if we could hook up to their water while ours was down for a few days as we waited on the incompetent Pittsburgh water and sewer authority to fix our line. read more

Friendly and fast service without up sell or bleeding you dry. Answered phone in the middle of the night and listened to my clog problem. Since I was a renter I needed landlord's approval. 3am Fathers Day morning; how is that going to work. Landlord had different guy, so called off Terry's Plumbing. Noon Monday landlord's guy might be out Wednesday! With sewage backing up in laundry room Wednesday was not going to work for us. I called Terry's back nice young lady said would get someone out by tonight. 2:30 pm Monday Terry's called 'Plumber on his way'. 2:50 in pulls plumber and got right to work, which is great because hourly and not flat rate. By 3:40 drain cleared to street and service man even clean sewage and hosed off the now wet and drying floor. They get 5 star because service man went the extra mile to clean up so I didn't have to. read more

Terry's Plumbing to the rescue! On Sunday the 10th, I noticed some water coming into my basement at an impressive rate. Since we moved in October 2015, this had happened a few times with heavy rain, but nothing to this magnitude - it was literally pushing holes in the hydraulic cement i had patched in a few places. There was a sudden cold snap on the 10th as well, went from nearly 50 degrees the day before, to about 0 degrees in a day - and that was coupled with about a half inch of rain - so I just immediately thought I needed a drain. On the off chance it was a water line, I called my borough and asked them to come and check to make sure that this wasn't the case. The borough didn't call me back until Monday morning, after which I spent most of the night trying to abate the leaking to no avail. The water company professional told me that he didn't think that it would be a water line, or backed storm drain, because the water lines were new, and there are no storm drains on our street. He also mentioned that with the recent snowfall, that they would have to wait to check the line until there was a dry day and a decrease in traffic to be able to hear if there was a leak. So, based on that information, I surrendered to the fact that I would most likely need an internal french drain. I called several places, and even a general contractor, all of whom didn't have immediate response times. This is important, because of what my wife and I had to do whilst waiting for an eval and price we could afford - this was building a levy in my basement to contain the water, using flow dams to try to direct it to drains, and every towel, blanket and sheet in the house needed to be spun out in the washer, and about 30 gallons of water vacuumed out and dumped every 6 hrs, for 7 days, so it didn't completely destroy my basement. We entertained all offers, none were great, but we were going to have to do something soon. Then, on Thursday night, I noticed that around my curb box for the water service line had no snow, neither did my hillside, and it was very soggy. So I took pictures, and sent them to the borough manager, asking for someone to come and check the line. Move to Friday Morning, the water authority gentleman who came up three times over the next few days, was such a nice man, and he very nicely told us what the problem was, and what we needed to do to get it fixed. I called in every person I knew, even my uncle who was a retired plumber for suggestions, no one had a good one, so I turned to Angie's List, and good thing I did. When I called Terry's plumbing, they were delightful, and Terry himself came out and took a look at what needed to be done. He gave me an amazing quote within my budget, and said that they would be back on Monday. Terry was the absolute best, he was respectful, honorable, and stood behind everything he said to me. The crew that Terry sent must be his "A-Team" because Jason, Jason and Tim were top shelf. They put me at ease about everything, and got everything taken care of and the water back on within just a few hours of being here the first day. They came back day 2 to straighten up the yard, and patch a hole in my basement floor where the new line came in. The whole Job went off without a hitch, other than it being about 6 degrees outside the whole time. They cleaned up everything very nicely, and gave me all the information I would need to keep myself safe going forward, and even let me know that my water tank is aging and we might want to budget for that next before it goes. Very professional, very good expert work and advice. I will use Terry's Plumbing again, and will recommend them to everyone I know. This was my first big hurdle as a homeowner, and Terry's made it easier for me. Can't thank them enough. read more

I recently had a main sewer line backup that required professional help. I read reviews for multiple plumbing companies in the area and called five for a quote. Three provided estimates. Two of those wanted to make it a much bigger job then it needed to be. When I call Terrys Plumbing his office staff answered the phone in a very professional and courteous manner. She was able to connect me with Terry within a few minutes and he offered to come out and take a look at the problem. He ran a camera into this sewer at no charge and confirmed the problem. He took the time to answer my questions and he provided a reasonable price to excavate the sewer line. His staff showed up a few days later. They were very professional; they excavated an 8 foot deep hole, minimized disturbing the concrete driveway, hauled away all the waste, replaced a section of the sewer line and back filled the hole. I would highly recommend Terrys Plumbing for all your plumbing needs read more

I had Terry's Plumbing replace my copper lines with PEX after getting a few quotes from other plumbers. Terry was great at explaining the work that needed to be done and was almost $1,000.00 lower than Matt Mertz. I'm very happy with the work Terry's Plumbing did and have recommended them to family and neighbors. read more

I had them out to Fix a leak in the bathroom which I wasn't sure where it was coming from. Being that I am not a plumber, I called the professional to come help. I was relying on them to diagnose properly and FIX the leak. After looking up and around for a while, the plumber seemed unable to diagnose where the leak was coming from and decided to replace part of the vent pipe (that wasn't leaking) and proceeded to charge us $300 to do so. Prior to him replacing the vent pipe, we had mentioned several times that we thought it may be the toilet. After replacing the vent pipe, that didn't need replaced, the leak was still occurring. Not wanting him to do anything else we declined further service. As he was taking our payment, in which he said "he felt guilty" doing, water was stills dripping from above in the background. Thinking there was some compromise to be had for unnecessary work completed and a leak still occurring, we called the office (not even expecting to get all our money back, just anything to help). They would not accommodate in any way shape or form. I would not use Terry's Plumbing again. read more

Had an appointment for 10:00-2:00 on May 27 2022 to have a leaky faucet fixed on my tub. I told them about the leaky faucet when I placed the call so they knew what they were getting into. Plumber shows up at 2:00. Does not even take the faucet apart. Tells me I need a new faucet. Proceeds to write me up an estimate for close to a thousand dollars. Tells me he cannot do the repair today. I ask him to take the faucet apart and install the washer kit I had he said no it was not worth it. He said because of the issues with the faucet I should replace the whole faucet for 895.00 or do nothing at all. His words. When i said that was not acceptable he wrote me up for a 89.00 service call and left. He was in and out of my house in 15 minutes, did no work and still wanted paid the 89.00. I called the Terry's Plumbing rep on the phone and she said the decision is based on the plumbers experience as to repair or not repair. This plumber must have xray vision to diagnose a problem with out even looking at it. i think it was just a scam to get 89.00 off me and for him an early quit on a holiday Friday. I will never use Terry's again. It is shameful how they try to take advantage of senior citizens. read more

I would not recommend Terry's Plumbing to anyone. We had an appointment scheduled in the afternoon on February 8, and when my husband called to check-in with them on when they would be arriving, he was told there was an emergency, and all plumbers were pulled from jobs to handle. I understand things come up, but it was frustrating that we were reaching out for the update instead of them proactively notifying us that our appointment would be pushed out 1+ days. The individual who came to our house the following day did a great job, but was unable to complete all work that day, so he let us know we would be contacted by the company the following morning to set up the appointment to complete the remainder of the work. The following afternoon, we had not heard from them. My husband called to check in and we were told our appointment could be scheduled about a week later. Given that we were without a kitchen sink and water in our kitchen, he pushed back and asked that the project that was halfway done be prioritized ahead of new customers' work. He was told by the individual on the phone that she would talk to Terry given this information and get back to us with a date when the work could be completed. It is now April (2.5 months after the initial plumber came to our house and did half the work) and we have never heard back from Terry's Plumbing for follow-up to complete the rest of the project. Obviously, we were able to hire another plumber to come to our house that following day to complete the work for us, however, the lack of communication throughout the entire process of dealing with this company was highly frustrating and we will never use them again, nor recommend them to anyone we know, regardless of how skilled the individual was who did complete a portion of the work for us. read more

The pump from the French drain to the street hadn't worked in years. The garage was showing signs of water from this defect. Terry and his employees made sure that my wife and I were informed about what the problem was, how it was to be fixed, and what the cost would be. This was all done in a personable and professional manner. Cathy of office personnel was also very pleasant and made sure that any concerns about scheduling were quickly and efficiently relayed. Lastly, Terry's Plumbing did the job for about $600 less than another local plumbing company quoted us. read more

Bob from Terry's Plumbing just completed a renovation of my bathroom. I had a new vanity and tile floor installed. From the estimate to the completion of the job, Bob was efficient, helpful, and very professional. He suggested a supplier for my vanity that saved me money, and had a lot of good suggestions when I had questions. The installation was completed in a timely manner. When we ran into a few glitches like the wrong hardware installed on the vanity, a granite side-splash that was missing, or a back-order on some of the tile, (none of which were Terry's Plumbing fault) Bob was able to make the changes and get things fixed quickly. I highly recommend them! read more

I called 5 days ago to schedule my appointment to have my plumbing hooked back up in my kitchen and a cooktop hooked up to the gas line. During the time frame of my appointment they called to cancel saying they had an emergency. They could come in 6 days. I am left with no water or a way to cook. I understand emergencies happen, but shouldn't you fit me in the next day not 6 days later? read more

The only plumber I'll ever call. On a Sunday afternoon, the hot water faucet in my laundry tub would not shut off. Two other plumbing companies (you've seen their commercials) said they couldn't come out until Tuesday. I called Terry's Plumbing and left a message. Terry himself called me within 10 minutes. We talked and he was at my house within another 10 minutes. He took care of the problem. I could not be happier. I highly recommend Terry's Plumbing. read more

Paid for a repair that has never been fixed. We are now 6 days out from the original visit & still have no hot water! Every time we call we are assured that someone will be over today but no one shows & no call to tell us why. Again today we have been told someone will be here asap yet still no plumber or call with apology & explanation. Very disappointed! read more

While out of town my floor drain was backing up. It was late in the afternoon. To make sure that I was serviced the owner made himself available to fix the problem. The charges were hourly. He completed the job in less than an hour. Pricing was extremely fair. I will be a customer for all things going forward. Thanks Terry read more

Would not recommend , the plumber that came to my house never fixed the problem, things were not going well, I needed a faucet replaced in bath tub due to leaking and had an intermittent leak in the basement, he was talking about ripping out walls. He was all talk and after 10 minutes I paid for the service call and sent him on his way. First and last time to ever call Terry's plumbing. I have never experienced service like this before!!!!!! read more

Called Terry's to come an replace some copper pipe in my laundry room that had pin holes and was leaking. They did the job they showed up to do; however, their price was outrageous!!!! It took the plumber no more than 30 minutes to complete the work. The price was $395 PLUS a $69 service fee. Grand total $464 for 30 minutes of work! When I called the office to see how this price was determined, I was told they price "per job", not an hourly rate plus materials. How can you justify a "job price" of $464 for 30 minutes of work. I had the same problem last year on a different section of my piping. Mertz (not Matt) did basically the same work and charged $159. Terry's price was 3x higher than what I paid Mertz last year. Of course, I called Mertz FIRST but their schedule was pretty full and they recommended Terry's. I have advised them to take Terry's off their list of recommended plumbers because they are price gougers. Never again will I use this company. read more

I can't stress enough how glad I am that I called Terry's plumbing. Matt Mertz Quoted me $250/hr for a clogged main. Terry's was only $89 total and came out the very next morning. If you have someone quoting you thousands for an extensive job, I would definitely give these guys a call for a quick second opinion. read more

Not very reliable! Terry's was supposed to come one afternoon to do about $600. worth of work. They failed to show up and didn't even have the courtesy to call and say sorry, we got tied up at another job. Do they think we have nothing to do but take a 1/2 day off from work and sit around waiting for them to come. When I called the office, the receptionist was very polite but all she could do was apologize. I waited for this appointment for 1 week only to have them not show. They didn't even offer me a consolation but wanted to know if they could come back the next day. I can't keep taking days off waiting for them. This is the worse. Stay away!!! read more

I had a terrible experience with Terry's. They came to my house and refused to fix a clearly leaking pipe. I told them I was worried about it breaking during a vacation and was told that, yes it could break and I should just turn off my water to make sure it didn't. I called their manager and got an even more sarcastic response to my request to help before I wrote a negative review...... suffice it to say, my results did not change. I do not recommend them and think that their attitude toward serving customers working through home warranty companies is to choose jobs they know they will make the most money on. If that is the case, I would say it's unethical. read more

Scheduled an appointment and they blew me off. I had to take a 1/2 day of vacation and they didn't even bother to call me; I had to call them. Would not recommend. read more

I had water leaking from my shower/tub down into my kitchen. My first thought was that it was the Moen cartridge (which had leaked a few years ago). I replaced it, but the leak continued. I thought then it might be the drain, so I replaced that - it still leaked. So, I was left to call a plumber - I called Terry's and was greeted warmly by Kathy - she was able to get someone out the very next day - I removed the ceiling (as it was damaged anyway) so I wouldn't incur any extra costs. The plumber immediately found the issue, which was a rusted-out pipe (the house is 90 years old and it was no doubt original). His solution was to replace the damaged area with PVC tubing & PVC flexible coupling. I was a bit worried, because I noticed there wasn't enough pipe for the one end of the coupling to grab on to - After he was finished, we tested to see if it continued to leak, which it did. He charged me $167 (which was $68 for his initial service charge & $99 for about an hour of his time & a few pieces of PVC - OH, AND A DRAIN THAT STILL LEAKED). He then quoted me $450 to come back and replace the tub overflow & drain system. I was a bit upset that he charged me for anything other than his service call - especially since he did not fix the issue. After he left, I of course googled "tub drain and overflow" and found that Home Depot sells the kit for just under $40. So, I removed the entire thing myself, took it to Home Depot, and rebuilt the line, myself, and installed it, myself (AND IT DOESN'T LEAK). Bottom line, as a female, I feel taken advantage of. He knew this was my only shower and quoted an outrageous fee to replace something that cost just under $40. Shame!!! read more

Terry's plumbing did a huge job for us. Replacing a sewer line. They explained everything every step of the way, and were more than fair with their pricing! They got back to us right away, and unlike other company's we called, they were very eager to start the job. We were worried about the price because they were not sure exactly what needed done, and could not quote an exact price. When all was said and done we were very happy with our service and the price was more than fair. My husband is a carpenter by trade, and meticulous with his work, and expects the same when we hire people for jobs he cannot do. He had nothing but great things to say about Terry's. Thanks guys!!! read more

I had them come out to give me a second opinion on my back up issues. They were super informative and explained everything to me. They gave me a much more realistic view of my choices than the company I had come out first. You could tell the guy was a plumber and not a salesman. read more

Excellent friendly service. We were informed every step of the way. We had big projects and never felt cheated. Highly recommend!

Unprofessional, tried to charge me for 3 1/2 hours when he was there for 2 3/4 hours, when I called him on it he rounded it to 3 hours. Gave me a lecture. Looked like a goober, and dragged out the time he took to get started and clean up. My husband found Terry's on Angie's List. If I'd read these reviews I would have consulted my friends first. I got the distinct feeling he was trying to cheat me. Trust your gut. read more

DEFINITE Thieves!!! Super expensive and will take advantage when you have a bad situation!! Do not use this company!!!

Terry's Plumbing is definitely NOT worth the money they charge!! I was sick when my husband told me what he paid. If you are looking for a good deal, look somewhere else!! These guys are a rip-off!! read more

STAY AWAY!!!!! We have a Plumber scheduled between 8:00 and Noon. After 1:00 I called the office twice; no one knows where he is. When I politely asked the Secretary when he might show she said, snidely "What do you want us to do, organize a Search Party and pull him from the home he's working in?" He finally showed up at 1:45. I was charged $224.00 for an half-hour's work, using parts that I supplied. Sleazy!!!! Unprofessional. Immature. read more

DO NOT, I REPEAT!! Do not use this plumbing ccompany. They tell you the hourly rate but charge per job. To remove a toiliet and replace the wax ring is $189, to change a flange is $289. They charge waaaaaaay to much and nickel and dime you to death. It cost me over $400 for less than 3 hours of work - all they did was tighten a valve and replace a toilet flange. read more

I am disappointed in Terry's Plumbing. I had a main line drain backup. He put the snake in (rodding) and expected to open the line in 15 minutes. After 2 hours of repeating the same failing technique, he billed me. Then he told me that it would cost another $380 to try another method read more

I wouldnt recommend this company. They came out and fixed an issue we had with our basement bathroom. The work they did was solid, but they didnt do a good job cleaning up after themselves (dirt was everywhere). Also, they replaced my fancy faucet with a cheap one and kept my old one for themselves. The thing that really put me over the edge was how they put a "Terry's Plumbing" sticker on my hot water heater directly over the top of the sticker for the plumbing company that had actually installed the hot water heater on a previous occasion. I just thought this was so shady and people needed to know about it. read more

Called Terry's for a second opinion on some work that was quoted to me that I felt was high and wasn't sure if it was really needed as I am by no means a plumber. Had some backup in sewer that competitor said beyond snaking out the drain, I would need to dig up part of driveway and replace pipe. We were talking $3000. I allowed the guy to snake out the drain which took less than a minute and paid him but held off on the major repair which he said was needed without using a camera to investigate. Terry came out himself and he was a great guy. Told me that the work that the other guy said needed done was bogus. Terry ran his camera 45' out through our pipe to find nothing wrong with my pipe. The crack in the pipe right above the trap was most common among many homes and may only require a quick snake job each year at most. He said even if he had to replace that pipe it would only cost me about $600 instead of the $3000 that was quoted by the other guy. Terry came out and did this inspection FREE of charge in the rain. I offered to pay him but he insisted no charge. I will give my business in the future to Terry no doubt. He is honest and I know I can trust him after this visit. read more