I consider the people in Dr. Tennyson's office and/or Dr. Tennyson unethical. I had a sonogram on…read moreNovember 13th, and I was told I should have the results by "next week" or that I should call and ask for them. When I called I was told they could make a follow-up appointment for me in February. I said okay but that I would appreciate knowing the results of the sonogram. This I never received. I have tried several times to to get the results of my sonogram, but I have not received a return call, nor have I received those results. As of today (December 13th), neither has my primary care doctor been able to receive the results. This experience has been very upsetting. D. Schell

Super quick appointments, nice staff, easy. I highly recommend- they don't make you come in…read moreunnecessarily either

I have been Dr. Ruboyianes' patient since 2009, and have really treasured his care for both myself…read moreand my mother over the years. I have seen him for all manner of sinus, ear (especially during swimming season) and skin issues. His staff is excellent, and while there may be a bit of a wait, he's one of those doctors who takes the time you both need to get everything squared away and get you well. Highly recommend!

April 20 2026 .Don't hesitate to visit this clinic. I had emergency ,clinic was fully booked for…read morenext 2 weeks. I explain Jessica my issue, she said she will speak with doctor and call me. She did call me and I was able to visit Dr. Small. Very friendly staff, welcome you with smile. Dr. Small took care of issue in friendly processional manor, smiling. I left with great confidence to shout to highly recommended !!!!

Be very careful if you use this clinic, as their billing/insurance practices are VERY suspicious…read moreand warrant review. After obtaining a medical hearing exam from a physician showing that I need hearing aids, I contacted Sonoran ENT for an appointment to discuss purchasing the devices from them, as they are a "preferred" provider for my insurance company and my insurance would cover $5000 in cost for the aids with no "out of pocket" to me. Sonoran ENT office staff informed me at the time I made my appointment that they would charge me $100 for my appointment, but that amount would be credited to the cost of the hearing aids when I purchased them. My appointment with the audiologist consisted of her showing me a brochure with her recommended choices and the costs of those options (all in excess of $4,000). When I told her that my insurance would pay up to $5,000 towards the cost, she warned me that often they (Sonoran ENT) are only paid $3,100 by insurance companies, and since that amount does not cover the entire cost of the hearing aids, the customer must sign a document at the time of ordering stating that they will pay the balance. I left the clinic and immediately contacted my insurance company and verified with them that my benefits would cover the cost of the hearing aids up to $5,000. The insurance representative called Sonoran ENT and spoke to the office manager to assure her that my policy would pay for hearing aids costing up to $5,000. The office manager informed the insurance representative that they (Sonoran ENT) are only willing to invoice my insurance for $3,100, and if I want to buy the hearing aids, I need to sign the document promising to pay the balance out of pocket (which in this case would be a minimum of about $1,400). The office manager stated that if I am not willing to do that, then I should not buy my hearing aids from them. What I learned is that it is not my insurance company putting the lower benefit amount on my purchase. It is Sonoran ENT manipulating the process to benefit their bottom line. Also, I paid $100 to Sonoran ENT to be shown a brochure and to be told: "Sorry, we will only take part of what your insurance will pay for hearing aids, and you have to pay us the balance." Make sure you ask questions up front about their billing practices. I feel completely cheated out of $100. I did immediately contact another clinic in town who was more than happy to contact my insurance provider to verify the $5000 coverage amount and to fit and sell me a pair of hearing aids that are priced within that benefit amount and will be paid 100% through my policy. CAVEAT EMPTOR!!! There is something fishy with the insurance billing process being conducted by Sonoran ENT.

I have a lot of experience with various ENT practices, and most of them are generally unfriendly…read moreand uninformative. However, this place changed my mind about that, they are so kind and helpful and nonjudgmental. I felt sick during an appointment and the staff with the extra mile to make sure that I felt OK enough to get through the appointment without any shaming or rushing me! I highly recommend this practice and will be returning, I had a fantastic experience with the doctoral student there as well.

I can't say enough good things regarding my visit to Dr. Ruboyianes. Excellent care and a…read morewonderful staff.

Acute ear infection. Soonest appointment over 60 days away. No referral, just I'm sorry. Not good…read moreenough.

No coverage while he's on vacation! The medical assistant is the only one that can get you in with…read moreanother dr and the front counter will not help

I get allergy shots in this convenient location--Amy and her colleagues are organized and…read moreefficient--and very kind. Can't recommend them enough!

Kai is an excellent PA, but finding the office and getting an appointment was difficult. At least…read moresome of the front office staff is rude and unhelpful.

I rarely leave negative reviews, but my experience at Sonoran ENTA was disappointing from beginning…read moreto end. The front desk set the tone. The check-in process felt cold and impersonal, and I did not feel welcomed as a new patient. My appointment with the audiologist, however, was excellent. He was professional, personable, took time to ask thoughtful questions, explained what he was seeing during the examination, and made me feel comfortable throughout the hearing evaluation. Based on my testing, I have only slight bilateral hearing loss, which was reassuring. Unfortunately, my interaction with Dr. Kang could not have been more different. He entered the room, told me there is no cure for tinnitus, suggested masking the sound with something like a sound pillow, mentioned that hearing aids might help, asked if I had any questions, and left. The entire interaction lasted only a few minutes. There was no meaningful discussion about my symptoms, possible contributing factors, medications, lifestyle considerations, additional diagnostic work-up, treatment options beyond masking, or what to expect moving forward. I left feeling like I had received little more than a generic script. The biggest surprise came at checkout. I was billed for a comprehensive audiology evaluation and a Level 4 new patient office visit. When I asked the front desk to explain why the physician visit was billed at that level, no one could provide a clear explanation beyond saying that I had seen two providers. I later spoke with the practice administrator hoping for clarification. Rather than addressing my concerns about whether the billing accurately reflected the brief physician encounter, I was simply told that the billing was "allowed." That response completely missed the point. My concern was never whether something was technically permissible--it was whether the services I received justified the level of billing. Patients deserve transparency, thoughtful care, and confidence that they are being billed appropriately for the services they actually receive. Sadly, I left with none of those. The audiologist deserves five stars for his professionalism. My overall experience with the physician encounter and the practice's handling of my concerns, however, leaves me unable to recommend this office.

I had my hearing tested here yesterday, and have a friend that goes here regularly to have his ears…read morecleaned. They called me after I was referred to them by my PCP. We were able to schedule an exam a week or two later. No problems. My office experience was wonderful with the exception of a long wait to have the testing performed. My appointment was for 8:00, I immediately filled out all the paperwork, but waited to get in until about 8:45. Otherwise, everyone was very pleasant, the test was thorough and I was given a nice printout of the results. The doctor spent plenty of time with me afterwards explaining the results and what my options were. Overall, very happy with them and I will likely be back next year for another exam.

Took very good care of my 12 year old to remove tonsils. They made sure it was fast, easy and not…read morescary for her as it was her first surgery. I am happy. They answer texts fast as well for aftercare questions etc.

The office staff is rude and indifferent. You told to arrive 15 minutes early for your appointment,…read morewhich you do. You check in then you sit for 45 mins then you decide to ask what the hold up is and that's when they tell you they are behind. How about a little courtesy and professionalism? Obviously you can't change the facts that you got behind but at least let me know up front what I'm looking at for a wait. My last visit was just shy of two hours in the lobby. This is my second visit and I'm writing this from the Lobby as I still wait We just clocked 48 minutes.

I am so happy to be a patient at New Era Family Practice. I am a certified old lady and Dr. Patel…read moreand his staff are a dream come true. They are all nice and very patient. Dr. Patel is wonderful. He not only takes all the time I need, he actually listens and acts on what I need. Then there is the added bonus of a testing lab right next door. The location is mid city and in a safe and convenient location. Also the Patient Portal isn't a sinkhole. It is excellent for making appointments and answering questions and concerns in a very timely manner. They put the Family part into practice.

Dr. Patel's office is a breath of fresh air. In 2013, my brother suffered a brain bleed that was…read moreinitially diagnosed as "that virus that's going around." Thankfully my brother was airlifted to Tucson & treated by the amazing neurology & ICU staff at UMC. Following that hospitalization, the neurologist was insistent that my brother be seen by a local doctor the following day & his health be monitored closely. Sadly, another family care practice nearby were rude, disrespectful & uncaring with my family. (Please see my lengthy review on Yelp for details.) Our parents encouraged us to see their provider, Dr. Patel, at New Era Family Practice. I wish we had taken their advice sooner. The entire staff at New Era is very helpful & caring. Unlike my previous family practice experience, New Era was willing to see me & my brother at the same time, as I was my brother's primary caregiver. They did all this without hassle & were very efficient with returning my brother's original blood pressure log, something the other clinic took. The scheduling is always easy. Front desk clerk Rosa is a model of efficiency, quickly processing payments & insurance matters. They have been willing to see me the same day for urgent issues, typically within the hour, or seeing me around my work schedule. Dr. Patel is very approachable & quite fun during appointments. He knows my family well & always asks about my brother, mom & dad at each visit. He works off a tablet, listens to my concerns & makes diagnoses in quick, but well informed fashion. If a prescription is needed, he will ask what pharmacy I want the Rx sent to & forward directly from his tablet. Due to the office efficiency, I can typically pick up any prescriptions immediately following my appointment at the local Walmart. I appreciate that Dr. Patel provides sound medical advice without being "preachy" or judgemental. He's been willing to complete letters to employers without hassle & in quick order. Hands down, THE best provider I've had in my 46 years on this planet. HIGHLY RECOMMEND.