They went above and beyond in talking with us about what was wrong with our car engine and figuring…read moreout next steps. Really appreciated!

This Oreillys location does not accept used oil for recycling, even though their window says they…read moredo. I have tried dropping off used oil here many times over the last couple of years and the employees always say "our tanks are full" so they don't have to help you. I've never had this experience at any other oreillys I've been to over the years. Just trying to save you from wasting your time.

My Subaru started losing traction even when the road was only slightly slippery. I dropped it off…read moreat Ward and Son's Automotive, and they quickly found LOTS of diagnostic error codes--more than could realistically be happening at the same time. Over four days, they repeatedly cleared the codes, test-drove the car, and rechecked the system. Eventually, they became fairly certain that the problem was related to rodents chewing on the wiring. Reluctantly, they suggested I take it to a Subaru dealership, as a dealership would have the sophisticated equipment needed to pinpoint the root cause. They hesitated to recommend this because they expected the dealership would charge me a ton of money for troubleshooting. Ward and Son's charged me less than $100 for all the troubleshooting they did over four days, which I think is very reasonable. Even though they weren't able to resolve the problem with my car, I wouldn't hesitate to use them again. P.S. They were super friendly people!

The Ward & Sons shop was a life saver after getting a flashing Check Engine Light (CEL) which is a…read morehigh severity indication in between Xmas and New Years. I was afraid I was going to have to leave my Toyota Highlander up there but they were able to replace a fuse for the OBD port, get a diagnosis and replace a bad ignition coil for one of the cylinders. Daniella was very pleasant to speak with on the phone. Grayson at the desk was also reassuring in dropping off the car to at least address the fuse to get an OBD diagnosis. Huge props for these guys for getting me in and out in a few hours during the in-between holiday period. I was able to drive car back to SF without issue.

I brought my vehicle to Auto & Tire Doctor in Truckee for an oil change and tire rotation…read more After the service was completed, I spoke with Daniel at the front desk and mentioned a concern about making sure the under-body panel used during the oil service had been properly secured. During that conversation, I happened to notice that my tires did not appear to have been rotated correctly. I had requested a tire rotation, and Daniel confirmed that it had been performed. However, upon inspecting the vehicle, I could see that the passenger-side tires had been swapped front-to-back while the driver-side tires had not. I was able to identify this because the tires on my vehicle have different tread patterns, making it easy to determine whether they had been moved. When I pointed this out, Daniel initially maintained that the tire rotation had been completed. After I showed him the difference between the passenger and driver sides, I was given several explanations regarding tire placement, vehicle handling, and concerns about the condition of my tires. None of those explanations addressed the fact that one side of the vehicle had clearly not been rotated. Eventually, another employee stepped in, acknowledged that the driver-side tires may have been missed, and immediately offered to bring the vehicle back into the shop to correct the issue. I appreciated that he took responsibility and worked to resolve the situation. My concern was not the mistake itself. Mistakes happen. What I found disappointing was the response when the issue was brought to Daniel's attention. Rather than simply acknowledging the possibility of an oversight and correcting it, I felt my concerns were dismissed and met with repeated explanations that did not address the actual problem. During the interaction, Daniel also made comments about wanting to "get this lady out of here" and referred to it being "Tuesday" while discussing the situation with staff. Whether intended that way or not, the comments came across as dismissive and unprofessional, particularly while I was trying to resolve a legitimate concern regarding work that had not been completed. To the shop's credit, the tire rotation charge was removed from my bill, and the work was ultimately completed correctly. I appreciate the employee who stepped in, acknowledged the issue, and resolved it. Based on this experience, I would encourage customers to verify that all requested services have been completed before leaving and to carefully review any work performed on their vehicle.

I have been taking our cars to this establishment for oil changes consistently for several years…read more They have always been able to get us in without an extremely long wait. Never gave us a reason to use the other oil change place across town. This all changed yesterday. As I drove to work after my vehicle's oil change I noticed a weird feeling on the left hand side of my steering wheel. I couldn't quite figure out what I was feeling until I got to my work's parking lot. I got out to find the leather of my steering wheel gashed up. Either cut by a tool or something clipped to an employee's belt. After I finished my work meeting, I called up the shop to let them know the leather of my steering wheel was damaged by who ever was in my vehicle. They told me to come down so they could see it. I immediately drove down to the shop and the front desk guy came out to look at my damaged wheel. After he checked it out he said that there was no way one of their employee's damaged my steering wheel as they are not allowed to bring tools into vehicles and proceeded to say that my steering wheel appeared "aged" and that I was basically a liar. I literally couldn't believe it. I drive this vehicle every single day, these gashes were not there when I dropped off my car at 8:00 AM. As soon as I drove away, I felt the damage on my steering wheel and knew something was off. I looked up what it costs to replace my steering wheel and it's $2,000. Oh! And later that evening, my husband went to inspect my vehicle and found that they either ripped off my wiper fluid cap or did not replace it. So now I'm driving around with a missing wiper fluid cap. I'd think twice before coming to this business. All I wanted was an oil change. Instead my steering got damaged, which will cost me thousands to replace, and got called a liar.

so great did the work within time quoted, great at communicating with me and feel my car is in good…read morehands! Will be back!

These guys are unapologetically expensive…read more I've had three negative experiences here in three visits, the first time they recommended a break service when it was unnecessary although they caught their mistake, but it cost me an extra day of leaving the vehicle there. The second time I took my Ford transit here and gas with siphoned from the vehicle while it was parked overnight. They had no response to this. Finally, I brought my wife's Tesla here today to repair a trunk latch and after paying a $275 diagnostic fee, they charged me $337 for 30 minutes of labor, Dean says it was because the technician is experienced and that is a fixed price. I would recommend going anywhere else if possible. They're the only certified Tesla shop in town, and they got the work done in a timely fashion, but as I pointed out, the prices are kind of ridiculous. They could've refunded me based on actual labor, like any other reasonable shop but instead I'm going to tell everyone I know to stay clear of this place..

Kenny was an absolute life saver. Our alternator went out and he was able to fit us in for an…read moreemergency service so that we could get back home. Couldn't more grateful!

Kenny was amazing! I called him on a holiday weekend and he came out to take a look at our car and…read moremake sure it was safe to drive. No other place in Truckee was open so he was a lifesaver! If it weren't for him we were planning on having our car towed to Reno which would have been a huge pain. Thanks again Kenny!

Their scheduling is unacceptable, they're overcharging and their service is absolutely 100%…read moreunacceptable, I do not recommend. Subsequently heard from Jason on charge. So his rebuttal is accurate. My review is accurate. I prepaid for the part, visited five times to coordinate install, was SUPER accommodating.

Amazing work, super fast turn around. Excellent communication with my insurance and rental car…read morecompany. Just really nice all around and their work is great. Very thankful there is a body shop in Truckee.

Fixed my flat tired in record time. Nice folks - I highly recommend for tire service. I'm sure…read moretheir automotive services are great too. Thank you guys!

We had a really good experience at Stones Country Tire. The staff were friendly and easy to work…read morewith, and the service was faster than we expected. We ended up needing to replace all four tires on our trailer, and they got us taken care of quickly. The price was also very reasonable. Being in Truckee, I was honestly a little worried about possible price gouging, especially when you're stuck needing tires, but that definitely wasn't the case here. Everything felt fair and straightforward. Overall, nice people, good service, and a smooth experience when we needed help the most. I wouldn't hesitate to come back.

We were coming down from Bay Area to Lake Tahoe. Just on Donner pass our wiper blade got broken…read moreand we had to come down with a single wiper blade on the passenger side and other mechanic (Quality auto repair) in Truckee asked us to wait five days in the middle of a winter storm to get it fixed, he didn't even look at it. it was even very difficult to drive the car locally in Truckee, but they didn't listen. They just said go help yourself. Hy-tech immediately helped us, invited my family inside their office. Fixed. The issue in 15 minutes did not charge extensively at all. They were very kind and responsive and they prioritized us in their busy schedule. In 20 minutes we were out we were just very thankful because they saved us the entire long weekend and they were very kind and friendly and they were very helpful. Appreciate.

Fantastic service. Aaron took great care of us and we were back on the road quickly. I highly…read morerecommend!