Tesla stole money directly out of my bank account. They refused to respond or return the money.

Tesla Energy's extremely poor service makes them a horrible choice even if they offer lower prices than other provides. My powerwall and solar system failed less than one year after installation. I had to wait 7 weeks to get service. My system failed again a few days after they serviced it and I'm now told they do not have any open appointments to repair my system. I've paid $23K cash for this system and they are essentially ghosting me. My emails and phone calls are ignored and I'm now entering my 3rd month of not having a working system and have not been offered any resolution to this. You will find many, many similar stories if you search Facebook, Reddit, Twitter and even on the Tesla Motor Club forum. It's really astounding how little regard this company has for their customers. They have plenty of crews to install new systems, but claim they are "under staffed" to support customers who have paid in full for their solar system. I advise all to carefully consider your options when selecting a solar energy provider. Don't be lured by Tesla's lowball offers. They don't stand by their warranties and you will be out of luck if you ever need help. read more

We cannot recommend our Tesla Solar Roof and Powerwall installers highly enough. These guys blew away every expectation we had, from start to finish. The initial site survey was completed by Robert. He was courteous, punctual and friendly. Once it came time to begin our installation, Briyon (crew Supervisor) came on site and we talked about when the installation materials would be delivered and decided on a mutually agreeable location to store them for the job. My old roof had to be removed and disposed of, so we also agreed on a location for the roll-off dumpster. Once the material and dumpster were in place the crew showed up and immediately set up safety zones and cautioned us about the dangers of the roof removal process (2 layers of composition shingles and 1 layer of wood shingles) expressing concern for our safety. Unfortunately for them it was 3 days of triple digit temperatures and dangerously hot weather and working conditions. I never heard a single complaint about it. Over the next couple of weeks, we watched these guys in awe as they ascended the roof each day looking like paratroopers on safety ropes completing the job before them. Briyon (a player-coach Supervisor), Jeremy, Nate, Cory, Will and AV - all deserve special recognition. Each of them has specialty skills and yet is capable in any supporting role in the solar roof installation process. These guys are craftsmen that take pride in their work and product. That was obvious throughout the installation. At the end of each workday, the team begins a site cleanup, vacuuming up nails and debris and removing their ladders and the safety zones so that our property was both accessible and safe. Almost unbelievably, through weather dictated miserable working conditions and physically exhausting tasks, every team member was always courteous and kind and patient with us, the homeowners. We never heard a single foul word from any team member. It is exceedingly difficult to find a team of this quality and even rarer to have teammates that respect each other and treat each other so well. Tesla should be very proud to have these guys representing the company and they are to be commended. The finished product is a work of art. Every person that has seen the roof, from neighbors, to inspectors, to UPS drivers, has commented on how beautiful our roof is. But even better than having a beautiful roof, is having a beautiful roof that produces clean energy. We can't wait to receive our PTO so that we can enjoy the full benefit of the roof and powerwalls! read more

Tesla Energy - The crew and the house. - Solar Installation Near Me - San Luis Obispo, California

We sold a house and was transferring the solar to the new buyers, they are impossible to get a hold of and web site is just as bad, would never recommend anyone to to use them. My rating would be a lot less if they had negative numbers. Solar is a wonderful but do not use Tesla read more

Do not buy Tesla solar products. The customer service is terrible. They will never call you back. The one month estimate from order to installation, was really 7 months. The first time we had a power outage, the solar inverter failed. There is no direct contact with Tesla. Multiple messages left and finally I was able to get to speak with someone. The technician on the phone related my inverter had failed and would send a technician out....6 weeks later. The technician came out (6 weeks later) and I expected the inverter would be replaced...nope. Technician confirmed the inverter was faulty (although only 1 year old) and would replace it when one came in. Now I spent 36k for solar/battery wall and solar the does not work. It failed the first time the power went out. Soon I will have the Tesla payment and an electricity bill. Do. Not buy Tesla. read more

SolarCity installed my panels approximately 4.5 yrs ago and I have never had a problem with them until now. I called about a month and a half ago to ask them to remove and reinstall my panels because my roof needed to be replaced. I told them a specific date and was told no problem because I gave them so much lead time. When I called today, a week before the roof replacement, to confirm that they are coming out I was told they weren't. Apparently they are so backed up that they can't even schedule me. I have roofing supplies getting delivered to replace the roof and I can not tell them to take it back. Why was I not notified? This has really put me in a hard place and now I'm scrambling to find someone who can remove the panels safely without voiding any warranties. I am so disappointed in the costumer service and communication!! read more

We had been considering going solar for some time now, as our energy usage is quite high compared to our neighbors. But my husband wanted to wait until the Tesla backup battery became available. Well, now it is! We are the happy owners of a "Tesla Powerwall" along with our rooftop solar panels. The Solar City team has been fantastic from start to finish. Because we have only the second Powerwall in California, we're told, and are only one of ten in the nation, you can imagine that PG&E and the City of SLO had a few questions about our system! Solar City walked our project through the process with no hassle to us. A special shout out goes to my former student, Matt Cohen, for setting up our purchase. Installation went without a hitch. The team was professional and went way beyond the call of duty to make our installation look nice (and obviously work well). They were very considerate about telling us when our power would be turned off and on, so we could work around them. They kept a super clean worksite. They even put up with our somewhat outrageous Australian shepherd with good senses of humor! We have a hint for those of you who are considering going solar. If you think there's the slightest possibility of buying an electric car, do it BEFORE your design is finalized. PG&E will only let you cover your current bill, so that bill should reflect charging your car. You don't want to put up your panels and then find out you still have to pay to charge your car. We treated ourselves to the Mercedes EV, which we can now run virtually for free (okay, we have to check the brakes and tires every once in awhile!). If you're unfamiliar with the backup battery, it allows you to run four circuits in the event of a grid power failure. So we were able to choose "critical" systems like our refrigerator that we would want to continue running in a power outage. Having lived in Houston, where our power went out regularly due to storms, we really appreciate the security. The family member who is most happy about this is our adult daughter with autism. Her tech is SO important to her, and when the power goes off, this is a big deal. Now she (and we) do not have to worry about that again (short of a solar flare, etc.)! I realize that some of my neighbors have very modest electric bills ($20-$40) so a solar system might not look that enticing. However, with Diablo Canyon winding down and real threats to worldwide energy security out there, I would not want to wait to sign up until energy costs spike--the lines for solar would probably make our 70s gas station lines look good! And if you do want to go solar, it's really hard to beat the innovation of Elon Musk and his friends at Solar City. Our Powerwall is beautiful--I think Steve Jobs would like it! read more

I have had Solar City leased panels for around 4 years, last year 2 panels failed and they sent a technician to look at them and he said they were faulty panels and they would replace them as soon as they could. 2 months later i called and the answer was it was a manufacturing problem and they will be sending them a replacement panel soon. Its been a year since the panels failed and now my whole system is down. Tesla(Solar City) had no idea when it will be fixed since they are waiting for replacement panels but I am still required to pay the rental fee. Wow a whole year goes by and no fix in sight and I'm paying! I cannot recommend this company for Solar service. read more

I will say that once we worked through the bugs, I am very happy with going solar. It's 106 outside today and I'm turning on my air conditioner not worrying about paying the bill. read more

The installers THREW A ROCK AT MY DOG for barking. A week ago, my neighbors had Solar City install solar panels. My dog barked when they first arrived for less than 30 mins. It then went intermittently and then stopped all together. The neighbor texted me at 8:48 a.m. to let me know the installers were at her house, and yes my dog began to bark. 9:15 a.m., I texted my neighbor a picture of my dog laying and not barking but watching her house. 9:15-9:20 a.m., another neighbor happened to walk by with his family and overheard inappropriate language and talk about my dog. He said he wasn't at all surprised that they threw a rock by what they were saying. 9:35 a.m., my neighbor received a text from her daughter about the things the installers were saying about my dog. 9:40 a.m., I discovered the rock where my dog had been laying. NOBODY HAS A RIGHT TO HARM AN ANIMAL! One installer said he tripped and a rock went into my backyard. Here is how that story is not even feasible. The 2" rock would have to go over 9 feet to my property, back 20 feet, through a 2 1/2" opening between the wrought iron bars, back another 49 feet, and then turn right and go another 8 feet. It would have also had to bypass a dog house, 2 plastic storage containers, and through another wrought iron fence. Does that sound logical?? His 2nd defense, your dog took the rock back there. That didn't happen either. Yes, I will admit my dog loves to play with balls, not rocks. I purposely left the rock in the same spot for 2 days. I then tossed the rock around with the dog. She did not respond at all to the rock. None of their actions were OK. I would not recommend this company to anyone, nor will I use them for my solar needs. I have talked to different managers up the chain of command. I do feel confident they have dealt with the issue, but it's a little to late for me. read more

I have waited for several years to have Solar Panels put on, had a few people come for estimates - most didn't go very well. SolarCity is truly the exception - Especially since I can't say enough about Harriet Green! She has been the Fabulous Go-To-Follow-Through-Gal from the beginning!! No matter what questions I asked, she had the answers or she found out. She explained everything in such simple detail for me that it was easy to understand, and if I forgot something she would tell me again. There was a 'household glitch' with my indoor electricity and I got in touch with her to find out what had happened to the switches to reset it. She was on the phone getting details from me, calling the installation electrical guy, and I got a call from Tom LaFargue Sr. Regional Sales Manager to see what had happened & how he could help to fix it. That day the Installation Electrical guy Jose came out and talked me through the hook up of the system to my Breaker Panel. It was amazing to have such dedicated excellent service from not One but Three concerned representatives! This is a great Company and I am thoroughly satisfied that I waited till now to hear the 'sales pitch' from Stan Chaves recommending Harriet Green to come to speak to me! SolarCity has Ads on almost every website I visit, and I get a smile & chuckle that 'Yes, THAT is my Solar Company!'. Thank you for being so Customer Dedicated! Way to Go... Harriet, Jose, & Mr. LaFargue! I would definitely RECOMMEND SolarCity to any of my Family & Friends! Linda in Grover Beach read more

I had my solar system installed a year ago and within 3 months the inverter went down and the system did not produce during the sunniest days of the year. I was concerned how this would impact my bill so I called Solar City and was told I would immediately be reimbursed for the down time. This didn't happen. They hide behind a future true-up so they're potentially covered by system failure. I paid over $40k for the system. The process to install took close to 5 months, ( not the 2 months I was quoted), and upon completion they left a stack of cut-up aluminum poles for me to take to the dump. Solar City uses a true-up period of 1 to 2 years for a solar owner to see the real fees. I'm in sales myself and if I tell a customer I will honor a mistake or issue from our end, we cover it! Solar City does not have the customers best interests in mind. Once the system is in and paid for your screwed if the system goes down. Their customer service is rude and one sided. I wouldn't recommend them and suggest one goes elsewhere in hopes they will find a company that backs their word. read more

A little over a month ago I met with Solar City representative Ben Harbour to discuss adding solar to my home. Ben was very professional and answered all of my questions regarding solar and how it will help me save money on my power usage. He showed me, during our visit, exactly how much I would save by adding solar to my home as well as how the system would look on my roof. I signed up and the process began. Today was installation day. Ben was right there with me to answer all of my questions during the install. The guys who built the system on my roof, were very professional and courteous, and the installation went really fast. I was amazed at how they worked as a team and the installation is neat and clean in appearance. I am very happy with how it all came together. As part of the process, I still need to get it inspected and approved to turn it on. I can't say enough nice things about the professionalism of the Solar City personnel. I highly recommend Solar City and Ben Harbour for all your solar needs. read more

Excellent in all they do! Very friendly & professional. We checked into a couple different companies & Solar City was the best! Highly recommend them : ) read more

We were thinking about doing solar, so called SolarCity to find out our options. After their presentation and considerable weighing of pros & cons, we decided to wait for a bit. Weeks later, an inspector from the County Building Department shows up at my front door, wanting to inspect the work that's been done! Apparently SolarCity pulled permits for our job before we ever agreed to anything! I explained this to the inspector, who said this happens a lot, and the installer then tries to pressure the homeowner into moving ahead by saying they already paid to get the permits. The inspector says it creates a real head-ache for their department, too, as they end up having to refund the monies after they've set things in motion on their end. So here I was, more than a bit disgruntled but thinking it had been taken care of, and today I get a letter from the County wanting to know why we haven't filed the proper paperwork and had the necessary inspections for our Solar project! Yes, we'll be doing a solar project down the line. No, we won't be calling SolarCity. read more