I get my truck serviced here for every oil change a and inspection. The staff is helpful and…read moreprofessional

I swore after the last time i was lied to here i wouldnt be back…read more Unfortunately they were able to get the truck i wanted. I put a deposit on it after they promised a delivery date. And sent me the buyers order. Check in on delivery. They screwed me around saying they were trying to find me a a truck like it. After i threw a fit they were able to get me one JUST LIKE IT??? I ended u​p checking the Vin and it was the exact same truck. They ended up driving it here from Stlouis so it had 300 miles on it when i got it. I know it dosent sound like a big deal but the shadyness of the whole process was ridiculous. Ive been back several times for warranty work. Some of the advisers are plesent to work with some are very dismissive. Most issues have been fixed. Im sitting here waiting for someone to look at my windshield now. Said they will let me know something in an hour? To look at a windshield. With an appointment. Never again.!!!!!!

Casey was 10/10! It's easy to think that all car salespeople are just trying to upsell you, but…read moreCasey was genuinely helpful from start to finish. He listened to what we wanted, was flexible, never pressured us, and made the whole experience enjoyable. We felt like he truly had our best interests in mind. We will absolutely be coming back to him for all of our future car needs!

We can recommend that you search for Ford/Lincoln cars and trucks at Ford/Lincoln of Franklin, and…read moremake sure you ask for Jeff Dawson. We had a very easy and pleasant buying process with Jeff. I do not consider myself the most worldly-wise, savvy auto shopper, but Jeff Dawson made our experience a real pleasure. Never once did we feel like Jeff was pushing us a certain direction to his advantage. He showed us what we wanted to see, and when our preferred trim and options were not available on the lot, he found another dealer willing to send the right truck to Franklin. Everyone we encountered at the dealership was friendly and efficient. All went smoothly and quickly. We live 35-40 minutes away, but it was worth the drive in my opinion.

Do not go to Franklin Chrysler Dodge Jeep Ram dealership!!!…read more I have been to Freeland Chrysler Dodge Jeep ram dealership two times now and would not hesitate to go back. After Franklin Ram screwed up my truck three times I took it over to Freeland. I happened to get Rachel as a service tech, and she was absolutely terrific. She was quick, professional, and very personable. She kept me updated on the status of my truck and made sure I had a ride to and from the dealership. They were able to take care of a couple things and head to order some parts For another The second time was just like the first they got me in quick got me a ride home and kept me updated on the status of my truck. I'm quite happy with the work they've done and would not hesitate to recommend their service department to anyone. I was also looking for a couple things and went to the parts department. Mike helped me out and went above and beyond to find the information I needed. Overall, that is my go to dealership. All the people working, there seem quite knowledgeable and very friendly.

I wouldn't send my worst enemy to this store. They literally don't want to sell cars. I bought a…read morecpo 2015 Durango from them years ago when Matt Horn was the GM. I've had it serviced at the store numerous times. I consider David Beasley, the service manager, a friend. (He owns 34 pairs of Jordan's). I tried everything to buy a new (to me) vehicle from them while I was getting my oil changed a few weeks ago. They acted like they thought I was joking. I went and bought another car from another dealership and then came back to try to sell them the Durango that I bought from them. I took it to them on Friday February 20th to see if they'd purchase it. After all, I get emails and mailers from them all the time saying they want to buy my Durango. Well, the used car manager took a look at it and then proceeds to have the salesman tell me it's not something they'd be interested in purchasing. Fast forward to today. Carvana just picked up my Durango and brought a check with them. Easiest experience ever!

Had a very smooth experience buying a brand new vehicle recently from Nelson Mazda. I had been…read morewanting to take a look at the cx50 hybrids having driven 2 cx5s for the past 13 years. My in-laws who live locally let me drive their 2025 cx50 hybrid and I knew I had to have one. I walked in to the dealership on a random Tuesday and Drake greeted myself and my husband and happily agreed to show us the inventory and go over pricing. We were in a time crunch the first day stopping in so I searched the inventory online for the white exterior I wanted, and when it didn't pop up, I texted Drake who said he could do a dealer trade for the specific colorway I wanted. As soon as I said I was interested in proceeding, Drake went to work for me. The very next morning he texted me that my car was ready for me to pickup! It must have been fate because that was my birthday! Tate helped us close the deal because Drake's shift ended earlier than I was able to get there, but ultimately I was able to drive my new car home on my birthday. I noticed a warped all weather mat on the back seat at the time of purchase and was assured that it could be molded straight. When I got it home however, it was clear that something under the mat was uneven because it folded/warped each time the seat back was placed upright again. I took it in and despite me and my husband initially making bit of a scene, Baylor helped us get the underlying problem fixed and had his team reshape the mat so it looks brand new again. Thanks to the team at Nelson Mazda. I couldn't love my new car more.

My experience with Nelson Mazda has been absolutely amazing! I recently chose to lease a 2026 CX-5…read moreand couldn't be happier with both the vehicle and the customer service I received. I had a minor issue come up after my lease purchase, and the team did not hesitate to help. Even though it was something small, they made me feel like a priority and handled everything with professionalism and kindness. Sarah was incredibly sweet and reached out to help, and Cody was friendly, knowledgeable, and helpful during my service appointment. What meant the most to me was that no one made me feel like my concern was unimportant. They took the time to listen, address the issue, and ensure I was taken care of. That level of customer service is hard to find these days. Thank you to everyone at Nelson Mazda for making this such a positive experience. I look forward to being a customer for years to come!

GREAT SERVICE. I was traveling through Tennessee on business on my way back to Colorado. Around…read moreFranklin, the Malfunction Indicator Lamp illuminated. I pulled into Hyundai dealership at 8:30 AM and was fortunate to meet JJ Moson, a Service Advisor. I shared my situation with JJ and he said they had over 85 appointments for service on this Monday but he would see what he could do. Not only did he fit my car in for a a replacement thermostat, he got the Palisade repaired and out the door in a few hours. The whole repair was under warranty so there was no charge. I am grateful for the incredible service I received and I am not even a regular customer at this dealership. Thank you to JJ Moson and Hyundai of Cool Springs for getting me back on the road so quickly.

Review for Hyundai of Cool Springs - Specifically Service Manager Tyler Johnston…read more I've been trying to get a straightforward answer from Tyler Johnston, the Service Manager, regarding the cost to repair and install a front spoiler for my 2025 Santa Fe Hybrid Calligraphy (VIN and part details provided). Despite multiple emails, Tyler's responses consistently dodge my questions. For example: My Question: "Can you quote the cost for the part and installation?" Tyler's Response: "We have the part on order, possibly arriving next week." Follow-Up Question: "Thanks, Tyler. How much is the part?" Response: "We should be able to take care of that for you." These vague replies feel like they're from a poorly programmed chatbot, not a service manager. I still have no pricing or timeline. Hyundai of Cool Springs might be great, but I wouldn't know--Tyler's unhelpful and evasive communication has left me frustrated and without answers.

Andrew Kwak was my Service Adviser yesterday. He asked me questions to narrow down my vehicle's…read moreissues and kept me informed of the process of diagnosis and resolution of the problem. Andrew was very patient and polite with someone who has little understanding of the workings of a vehicle, and I really appreciated this. Thank you Andrew!

Great car buying experience until they have your money…read more While I was closing the deal in the finance office my car was back in the detail shop getting scratched. It was then delivered to me with a huge scratch which the sales advisor tried his hardest to not call attention to while screwing in the license plate (photo attached). I then waited several days to hear back about them addressing the scratch and items on the We Owe that we discussed in the deal. I called in and was told my sales advisor would call me back... nothing. I called back in 2-3 days late later and my sales advisor actually calls my back. Asks what day I would like to schedule to bring the car in. I recommend some days and he tells me he will get with service and let me know. 2 weeks go by. I called in. He apologizes and tells me service was supposed to call me, but didn't. The day before dropping it I am coordinating with my sales advisor to get a loaner while they have the car as it is my wife's car and she is pregnant. After a lot of back and forth I am told they will address 3 things and have a car ready for my wife 1. Fix chips in the windshield 2. Fixes the scratch they made while detailing the car 3. Install a trailer hitch. When my wife shows up in the service bay they tell her they don't know who she is AND SENT HER TO THE SUBARU DEALERSHIP, as the car we purchased was a Subaru. The service advisor as Subaru had to get everything figured out before sending her back to the Honda dealer. She is told there is no loaner car ready for her and they would not be fixing the windshield that visit as promised. They take an hour to get her a car and then we don't hear from the service advisor all day. He leaves early never updating us that they would have the car another longer than expected. I called in before service closes and find out that they didn't finish the work on time and they might charge us for the extra day of the rental they put my wife in. A sales manager finally agrees to cover the rental and also since they will have the car on a Friday. When their key guy is there, they will also make the key copy that was also included in the We Owe when we made the deal. We show up Friday, car is still scratched and no key was made. Sales manager kept interrupting me and not letting me talk when I was explaining all this to him. They have truly NEVER delivered on anything they have promised and I have had to initiate every communication. Should have bought from Subaru.

Had an issue with my wife's jeep shortly after purchasing. It sat for around week ish. Once I…read moreexpressed my side and disappointment, TJ quickly stepped up even though newly in the loop on what was happening, heard me out and took accountability and fixed the issues no cost. It's hard now a days to find a car dealer or service mechanic that will be accountable and willing. This was a breath of fresh air would highly recommend.

I hate to have to do this, but I want to issue a "buyer beware" to my friends in Middle TN to stay…read moreclear of Franklin Chrysler Dodge Jeep Ram. We purchased a pre-owned Hyundai Palisade in November as our nicest and new-to-us family vehicle. 6 weeks later we discovered that it had burned through 6 quarts of oil. A professional inspection revealed a significant internal engine defect. An employee with Hyundai shared that it would've been almost impossible for them not to be aware of an oil consumption issue of that magnitude. It points to either negligence or deception. When we contacted Franklin CDJR, the gist of their response (via Matt Snow, the Sales Manager) is that the vehicle is not now their problem. (Oh, they did offer to buy it back at 70% of what we paid for it.) Dalton Johnson, the service manager, even admitted that in the car industry this is a "known issue" with this specific make/model, but when pressed, said, "not that we knew about it, of course." Of course. What we're left with is a family vehicle that may technically "run," but it can't reliably get our family home to Mississippi for Christmas. They may say, "Shame on you for not purchasing the warranty," but I think shame on us for walking into Franklin CDJ in the first place.

I really enjoyed my experience at Mercedes about a year ago. I came in looking to get my Prius…read morelooked at in hopes of selling and even though it was run down, they didn't judge me for a second. They did a proper inspection, gave me a price and even offered to show me some good upgrade options. During the time, there were tax incentive options on electric cars so I decided to look at them. I fell in love with my EQB and the rest was history. I didn't feel pressured, I felt like all my questions were answered and I was treated with respect. Shout out to Zenel for helping me every step of the way, you're going to go far!

Unethical dealership and management. Test drove a car and purchased it the same day. Signed all…read morethe contracts and the credit manager handed me a piece of paper which was a copy of the sales order which had no signatures on it. I asked about copies of the other documents and he told me I didn't need them. I asked 3 times! Again same answer. Should have walked right then. Told me the car would be available the next day (Thursday) for pick-up, it wasn't. Then said it would be available the next day, it wasn't. Told me to pick it up on Saturday but when I drove to the dealership, they told me it wouldn't be ready until Monday. When I finally picked up the car and got inside, I realized the previous owner was a smoker. The dealer had masked the odor when I first test drove the car. By that time, the car I traded in was gone and I had no recourse!! And on top of it all, I felt the salesperson was very condescending to me as a woman buyer. This is my third Mercedes and this dealer damages the Mercedes brand!!!!!