I had a wonderful experience with both Eldar and Kirill when I purchased my car about a month ago…read more Eldar was my original salesperson and brought Kirill in to help during the process. I was Kirill's first customer after he moved from the technology department into sales! With his technology background, Kirill is very knowledgeable about all the features in the car and was especially helpful in setting everything up for me. When I returned to the dealership recently, he also helped me get the fingerprint feature working after I couldn't do it myself. Kirill went above and beyond to make my experience very pleasant. He and Eldar were both friendly, honest, patient, and extremely helpful. I highly recommend them both!

I have been doing business with this dealership since 2018 and I haven't had service as amazing as…read moremy last visit. Giovanna this is for you girl. From the minute I met her she made me feel welcome and excited for my new purchase. She is very energetic and personable left me feeling like Ive known her for years. I have worked with other sales guys and couldn't remember their names to save my life. You are my go to person now Giovanna. Please if your in the market for a benz go here and see her. The sales manager Kosta was really helpful through the process making it easy and fast Thank you team you guys are amazing and when time comes guarantee ill be back

Samantha Taylor was incredible on helping get my daughter her first new car. Actually drove the car…read moremy daughter work to drop off. I have dealt with Samantha serveral with other people buying Kia and has always a great experience. Regards,

1/5 -- Apparently an Appointment Is Just a Suggestion…read more I scheduled a 9:15 AM appointment a full week in advance for a simple oil change. I showed up on time, only to be told it would take 2-3 hours. Why? I was told they had already put about 15 cars ahead of me and double-booked the schedule. So what exactly is the point of making an appointment? No meaningful apology. No "we screwed up, let us get your car in." No attempt to prioritize the customer who actually scheduled ahead and showed up on time. Just an expectation that I should sit around for hours because they can't manage their own appointment calendar. And this isn't the first time. My previous "simple" oil change here took approximately four hours. If Mission Viejo Kia can't reliably schedule an oil change, I have very little confidence in trusting them with anything more complicated. There are far too many other places competing for your business to waste half a day wondering whether your scheduled appointment actually means anything. My advice: if you make an appointment here, don't make plans afterward. Apparently the appointment time is yours to honor--not theirs.

I wanted to give a shoutout to Branden Vergel, Assistant Service Manager at Hyundai. Branden is…read morealways so friendly, professional, and helpful every time I bring my vehicle in for service. He goes above and beyond to make sure everything is taken care of and always makes me feel like a valued customer. One thing I really appreciate is that he always greets me with a smile and takes the time to explain things clearly. He's honest, trustworthy, and genuinely cares about providing great customer service, which can be hard to find these days. Even when Branden isn't there for one of my service appointments, the other service team members are always just as courteous, welcoming, and helpful. It's clear that customer service is a priority for the entire department.

Went in for an Ioniq 6 listed at $32k after confirming details with them by phone multiple times…read more Test drove it ,everything went great. Then the salesperson went to "check with the manager," and I waited patiently for over half an hour. When they finally came back, they told me the car had recalls and safety issues, so they couldn't sell it, and sent me on my way. This on a Hyundai certified pre-owned vehicle. Out of curiosity, I checked their website again later. Same exact car, still listed ,the only difference? The price was now $6,000 higher. I guess whatever "work" they performed in those couple of hours was worth an extra $6,000. The lack of transparency and the lame excuse upset me more than the 3-hour round trip I made to see the car. If a car has genuine safety issues, it shouldn't be relisted at a markup ,it should be fixed. Avoid this place at all cost.

I had a wonderful experience at South County Lexus, especially with Luca. I was honestly pretty…read moreanxious going into the process because of a previous negative car-buying experience, and Luca immediately put me at ease. He was patient, knowledgeable, never pushy, and gave me the space to work through all of my options. I ultimately chose an RX 350 Premium Plus and couldn't be happier. Luca and the team worked hard to make the deal work for me, including giving me a great value for my trade. I left feeling confident, excited, and genuinely taken care of. If you're shopping at South County Lexus, I highly recommend asking for Luca!

We had an excellent experience at South County Lexus. After checking with several other Lexus…read moredealers, South County Lexus gave us by far the best lease deal and made the entire process very easy. A special thank you to Maryam! She was extremely professional, kind, patient, and genuinely helpful from start to finish. There was no pressure, and she made sure we were comfortable with everything before moving forward. We are very happy with our new Lexus and highly recommend South County Lexus, especially Maryam, to anyone looking for great service and a great deal.

We had a fantastic experience at Paradise Automotive in San Juan Capistrano. Justin was an absolute…read morepleasure to work with--friendly, knowledgeable, honest, and never pushy. He helped us find the perfect truck for our needs and made the entire process quick, smooth, and completely stress-free. From start to finish, everything was handled professionally, and we always felt like we were being treated fairly. It's refreshing to find a dealership you can genuinely trust. If you're looking for a quality vehicle and outstanding customer service, I highly recommend Paradise Automotive. Be sure to ask for Justin--you'll be in great hands!I'm

Worst experience I've ever had with Paradise Automobile. Straight up careless and unprofessional…read more One of their workers was working on my truck and had the nerve to leave it parked out on the street like it was nothing. No heads up, no responsibility--just left it there knowing it could get towed... and guess what? It DID. Now I'm stuck dealing with towing fees because of their employee's stupidity. When I called them, they acted like it wasn't their problem at all, even though their own worker was doing side work on their property. Zero accountability. Just excuses. I even told them I was going to take this to court, and their response? "Yeah, we'll see about that." That right there tells you everything you need to know about how they treat customers. Save yourself the headache and don't waste your money here. These people do not care about you or your vehicle.

Mason has been an incredible help. very transparent and understood my situation. always kept me…read moreupdated on what services are needed and time sensitive. Thanks Mason.

I brought my car in for service and Jose was such a help! He was able to get me a loaner car while…read morethey did a complete diagnostic and he kept me updated throughout the entire process. I even got to see a video inspection of my vehicle and felt confident and trusted I was in good hands with the level of service I was getting. I will continue to be a loyal customer. Thanks again!

Absolutely a great Dealership to work with, these guys gave me my out the number upfront, they have…read moreno fake fees, and they worked with my financing, I definitely recommend these guys to anyone looking to buy a nice car without all the unnecessary craziness that most Dealers put you through.

I had a few days to think about it & decided fk it, I'm going to leave this review of what I think…read moreof this so-called dealership! I see it's all about the 5 stars, but that wasn't it for me! I inquired about a 2016 Ford Escape Titanium that was in my budget range. Riley contacted me & I requested an OTD pricing & Riley said he'll send it to me & Eddie too, but neither of them gave me an OTD! So I said fk it, I aint got shit to do & let Eddie know I was coming down at 3pm, no response! I drove down to what I was thinking was to their SJC place, which the address says, but while I was stuck on Ortega highway traffic for 45 minutes, I get a text from Eddie it's in San Clemente! Wasn't thrilled, could of told me that before I decided to leave like answer my text right away, so I had to U-turn carefully & headed off over there! Eddied seemed like a cool dude at first, but not very helpful & could care less! Seems he's more about the quick sale & how he's going to make that quick buck! He was lost & confused to what I was telling him which I told him clearly, I was financing the Escape, then I filled out the application & right off the bat denied me! I could understand why, but whatever was on my past delinquencies, he didn't have to argue with me about it or have an attitude about it! I know what it is & it's not his place to agree or disagree! Because he couldn't make the deal or maybe seeing my credit score, I don't know, but Eddie asks me how am I going to make payments & what did I expect? The he rushed me out, no hand shake, nothing, just attitude! He wasn't friendly at the end & you know what, yeah I may have taken a risk to go down there, but Eddie didn't have to have such a trashy attitude because he couldn't sucker another person into their scam loan with possible hidden fees! Like all dealerships that are scared to fork over an OTD as requested, to me is a scam! They are trying to hide how they are going to fk you with those add-ons & other bullshit! I been scammed by Autoboyz in Garden Grove, why I'm stuck in a fking 2019 Toyota Mirai & for Eddie to say, "Well least you have a car" made me pissed off for that comment! Eddie doesn't understand why I wanted to get rid of my Mirai or doesn't care to understand the struggles we go through with it! In the end, fk him, I just smiled & went about my day! This dude got some nerve acting like I wasted his time! The deep sighs he did almost thinking why is this guy in my office? Loose the attitude bro & I'm being real & if he doesn't like what I said, too fking bad bro! I was nothing, but cool & respectful & you gave me an attitude towards a little in the beginning then at the end! Anyways, on my home, the front tire of my mirai came apart, it was hot & I wasn't too thrilled, but the next day, I drove carefully to another dealership that had a blue 2016 Ford Escape Titanium, with the 2.0L, with the sunroof & all that, clean title, 70,353 miles for $13,200, monthly payment is $370 a month for 48 months, but I'll have this car paid off in a year & a half! The sales guy was hella cool, respectful, wasn't pushy, straight forward & he even sent me the OTD on the vehicle right away when I requested it, unlike Eddie & Riley! He didn't give me shit or any argument about my past delinquencies & my credit score didn't scare him off! He even called me back to ask what do I think & on top of that, my money from my settlement came though so I decided to put $2000 down on it & I got the car! How hard was that Eddie? So the bank picked up the Mirai today & I'm glad it's gone, now I got my Ford Escape in my garage! Magano Enterprise turns out to be like Autoboyz & like Hanna Automotive when it comes to requesting an OTD. To them, you have to have the perfect score & no delinquencies, but if you do, expect the attitude! I was pissed off with Magano Automotive, but fk them, I got a new place that treated me better, worked with me & got me into the car I needed!

Had a great experience at Audi Mission Viejo! I came in looking for a car for my mom and dad, and…read moreDrew was extremely kind and helpful from beginning to end. He was easy to talk to, answered all of my questions, and made the whole process really smooth without ever making me feel pressured. I really appreciated how patient and accommodating he was, especially since this was a car I was buying for my parents. Everything went smoothly and I'm very happy with the experience. Definitely recommend asking for Drew if you're looking for a car at Audi Mission Viejo.

We have been to this dealership 2-3 times now. Either for warranty work for just general service…read morework on our range of Audis (we have four). Each time we are told the vehicle would be completed in 2-3 days. And every time it is 4-5 days. Why? For basic warranty work. We called Newport Audi and they got our sons A3 warranty work done in one day. We took our daughter's Audi to Audi Mission Viejo for the same warranty work 4 days. It was the same recalls getting done. We made an appointment, they said it will be done in 1-2 days.. we are now on day 4 and still not done. No explanation when we asked. "We are busy", we got hung up on another vehicle". It's a recall that took Newport Audi 1 day.. but Mission Viejo Audi 4 days... we won't ever come back here even though it's only 2 miles from our house. Just a heads up for anyone wanting to take their vehicle there, expect an additional 3-5 days.

I came to look around for the newer models of Jaguars & Land Rovers, I saw the Defender that I…read morelove so much. Then I went to get a key chain, a Jaguar Tshirt and a Jaguar cap, I bought a used Jaguar sedan with very low mileage, great price. See John if you want the best service in Sales. Marcio, the assistant service manager helped me with my purchase, Marcio went above and beyond to get me the right size of Jaguar Tshirt and I asked him to take some photos of me and the mustard color SUV, he did. See Marcio in service or parts, the best service manager of all times. I own my 5th Jaguar and I know what I am talking about ! Keep up the good work guys ! See y'all again soon. Thank

Thank you Yiwen for assisting us. Beautiful dealership, friendly staff and lots of nice inventory…read more Highly recommend.