I had such a great experience working with Samantha at Kia. From the moment I walked in, she made…read moreeverything feel easy and stress-free. She's incredibly knowledgeable, patient, and genuinely cares about helping you find the right car--not just making a sale. Samantha took the time to answer all my questions, walked me through every detail, and made sure I felt confident in my decision. No pressure, no gimmicks--just honest, helpful guidance the entire way through. If you're looking for someone who is professional, responsive, and truly has your best interest in mind, I highly recommend asking for Samantha. She made what can be a stressful process actually enjoyable.

Purchased a 2025 Kia Carnival Hybrid here and had a disappointing experience after the sale…read more We were only given the first page of warranty/service contracts to sign, without full terms and conditions. That felt misleading. We also later found out some services couldn't be used at other local dealerships, which was never explained by Peter Choe. I also contacted Daniel their sales rep twice and haven't received a response on how to get reimbursed for these warranty and service contracts that we cannot use as they're not usable at other dealerships. On top of that, we've had issues with the paint work that were not properly resolved. We got a Paint warranty and when the workers did the work they scratched the vehicle while buffing. The repair work for this is poor. Also the "clear coat" is not a true clear coat-- as liquids do not bead up. We are unsatisfied with the Paint Care warranty we paid extra for Overall, lack of transparency and poor follow-through. I'd recommend reviewing all documents carefully before signing.

This is an awesome local dealership. This is why... 1- They…read moredon't pressure you to buy. It's a very relaxed sales environment. 2- They will wheel and deal and give you a great offer. GM Demetrio and Finance guy Alex are easy to work with you and don't pressure you to buy extra add-ons unless you want them at a discounted price. 3- I can't heap enough praise on my salesman, J J Sanchez. In 50 years of buying cars, I have never met a more thorough, caring and patient salesman. I spent 6 hours with him and an extra hour to answer questions as Hyundai vehicles are full of technology. If you're in the market for a Hyundai, Laguna Niguel Hyundai should be your first choice!

Scheduled an appointment to address a known paint defect for white factory paint which has an…read moreexisting manufacturer warranty extension (Campaign Z05) for our 2021 Hyundai Palisade. Upon arrival for our appointment, the service department refused to honor the warranty and did not provide us with any information that would allow us to fix the known defect with the hyper white paint. We eventually went to Tustin Hyundai service department that politely greeted us, fixed the defect, and also offered a rental free of charge while our car was being fixed. I have been dealing with Laguna Niguel Hyundai for 12 years on and off due to the horrible service routinely provided. This is the last visit I will make there. 1 star rating is higher than they deserve. I will happily drive further to never visit here again.

I recently bought a used Lexus IS from South County Lexus. Mayram was my sales person and she…read morewalked me through the process always communicating each step and helped me post sale when I realized I had left some items in my trade in. Financing was good, I have a lower interest rate than my last car, and my payment or loan term didn't increase even with pre purchased maintenance. Overall I am happy with the sale and very happy with my Lexus!

I had a great experience at Lexus of Mission Viejo. From the moment I arrived, the level of…read morecustomer service was exceptional. The entire team treated me with the same attention to detail and hospitality you would expect at the Ritz-Carlton. They made the service process seamless, kept me informed every step of the way, and truly made me feel valued as a customer. Because of this experience, I will definitely continue servicing my vehicle here and will be purchasing Lexus vehicles in the future. Thank you to everyone at Lexus of Mission Viejo for setting such a high standard for customer care. Five stars all the way!

My daughter recental bought a used Tesla from Paradise. Buying a car can be stressful, but John and…read moreMatt completely flips that experience on its head. From the moment you walk in, you're treated with honesty, respect, and zero pressure,something that's incredibly rare in the car world. Its was my daughters first time buying a car and they new it and helped her with every step. They seem to be very knowledgeable, transparent, and genuinely care about putting you in the right vehicle, not just making a sale. Every question was answered clearly, pricing was straightforward, and the entire process felt smooth and professional from start to finish. The inventory is clean, well-maintained, and thoughtfully curated, and it's obvious they stand behind what they sell. You walk away feeling confident, not second-guessing anything, which says a lot. If you're looking for a trustworthy, locally owned dealership with decades of experience and a reputation built on integrity, Paradise Automotive is hands down the place to go. This is how buying a car should feel.

Worst experience I've ever had with Paradise Automobile. Straight up careless and unprofessional…read more One of their workers was working on my truck and had the nerve to leave it parked out on the street like it was nothing. No heads up, no responsibility--just left it there knowing it could get towed... and guess what? It DID. Now I'm stuck dealing with towing fees because of their employee's stupidity. When I called them, they acted like it wasn't their problem at all, even though their own worker was doing side work on their property. Zero accountability. Just excuses. I even told them I was going to take this to court, and their response? "Yeah, we'll see about that." That right there tells you everything you need to know about how they treat customers. Save yourself the headache and don't waste your money here. These people do not care about you or your vehicle.

My appointment was scheduled the next day after I called the service department. Checked in my…read morevehicle was prompt and quick. Service advisor Jose took video of my vehicle exterior during the checking in. Jose also sent me a video that mechanic took during inspection of my vehicle and tires when it was on a lift with tires dismounted. it's very useful tool to view the conditions of my vehicle. I was informed timely when my vehicle service was completed and washed clean. Overall the experience was excellent.

very professional, helpful, knowledgeable,and finished my car very quickly. great seviceread more

Bought a BMW X1 xDrive28i from them and had a great experience from start to finish. Ed was the one…read morewho helped me out, and he was excellent professional, honest, and easy to work with. There was no pressure, no upselling, and everything was straightforward, which I really appreciated. The car was in great condition and exactly as advertised. Pricing was fair, the process was smooth, and the whole experience was hasslefree. Definitely one of the best car buying experiences I've had. Highly recommend this dealership, and especially Ed, to anyone looking for a quality used car at a fair price.

My son's Prius basically exploded, it just was towed away with Cash for Cars a few minutes ago. He…read moreneeded a reliable car, under 100k miles, 2016 or newer and under $15k. Not an easy feat these days. I was adamant on using a big dealer, i hate these little dinky dealers most of them are janky. I was using the app, car gurus, and this sweet little Mazda three sport popped up so I inquired. 15 minutes after my inquiry I received a call from Riley and he asked if I was wanting to come in to test drive the car. So my son and I headed straight down to San Juan Capistrano from Irvine. Come to find out the car was exactly what we were looking for, plus it had an exhaust and some modifications to it. To be honest with you, they could definitely have sold it for more money. The buying experience was wonderful. We did all the paperwork over about a two hour period in the office and got the loan done. It's a family, business, husband, wife, and son Riley. We had a great time chatting it up. We all had the same values and it was a pleasure working with them. I would highly recommend this family business to anyone and will definitely using them again.

When I was looking for my next Audi they had one of the best quality selections of pre-owned cars I…read morehave seen at any Audi dealer. Very low miles and super clean bodies and interiors. Basically felt like brand new cars! Prices are a bit higher than other dealers but the quality of the used car selection is there.

I use this dealership for a long time but never again , totally useless service department , they…read morekeep your car for longer period of time they don't offer you loan a car , the diagnosis of your car is totally useless and they don't communicate with you when they're supposed to or when they promise you . So I would never go back there again .