Had an amazing experience with Maria and the team at DCH Honda in Paramus. From the moment I walked…read morein, Maria was incredibly attentive, patient, and genuinely friendly. She made the entire process feel easy and stress-free--especially while I was looking at multiple cars and figuring out what I really wanted. What stood out the most was how seamless everything felt from start to finish. There was no pressure, just honest guidance and great customer service. Thanks to her, I was able to confidently close on the exact SUV I had in mind. If you're in the market for a car, I highly recommend asking for Maria. You'll be in great hands.

I am filing this complaint regarding my purchase of a used Honda Accord EX-L from DCH Honda of…read moreParamus, New Jersey, in April 2026. Less than 10 minutes after leaving the dealership, multiple warning lights came on. I immediately returned but was told it was too late in the day and that I would have to come back. I explained that I live over an hour away, work six days a week, and could not leave my car there for the approximately four hours they said it would take without transportation. I asked for a loaner vehicle but was told none were available, despite the dealership advertising loaner vehicles. The sales manager said he would look into a rental car, but nothing was ever arranged, and eventually my emails went unanswered. My mechanic also found that the protective splash shield underneath the vehicle was missing, leaving important components exposed. This was never disclosed at the time of purchase. I am extremely disappointed with the dealership's lack of communication and failure to resolve problems that appeared almost immediately after the sale. I am requesting reimbursement for the splash shield and an appropriate resolution for the inconvenience and poor customer service I experienced.

We contacted Iggi per a recommendation to purchase a new vehicle. He was no only professional and…read moreefficient but did not pressure us. He contacted us a few days prior for what we were looking for. We scanned all necessary paperwork so he could prepare what was needed. When we arrived he had our vehicle choice waiting for a test drive. After a quick review and explaining and reviewing the paperwork we leased exactly what we came in for. We were in and out in 3 hours. That never happens!! Iggy was wonderful and kind. I recommend him highly! He is the best!

just now New I called…read moreand asked if the dealership had the car I am looking to buy today. Rinaldo said yes and agreed to a deal. I drove 45 min right away. When I arrived, before I sat down, I asked the manager to confirm, before we started the process if the car was on the lot, he said yes...I sit with them for 20 minutes. Finalize a deal and they tell me they no longer have the car. DO NOT trust this dealership.

I have been buying from Mercedes Benz of Paramus for the past 22 years and this is my 5th "Toy" GLE…read more350 I just purchased from them. They are HANDS DOWN, THE BEST Mercedes Benz dealership I have known. Andrew Franco (my new favorite salesman), Michael Mutter (Sales Manager) and Nick Avianto (Finance Manager) were very professional, accommodating and sensitive to all my needs and requests. They took care of every single related aspects, making this experience smooth and very enjoyable. Andrew Franco was very professional, accommodating, friendly and pleasant. He went above and beyond to make sure I am a very happy customer. He dedicated his time to communicate with me all the aspects involved and even on his day off was assisting me with my insurance set-up. Andrew and his team exceeded my expectations and along with my new car, put a big smile on my face. I am their forever customer and will always purchase all my cars from Mercedes Benz of Paramus. I look very much forward to purchasing my next beautiful car from them in the very near future. Thank you, Andrew, Michael and Nick!

Extremely disappointed with the customer service at this dealership. Getting someone to answer a…read morephone call or return a message seems nearly impossible. The finance department never answers, calls are not returned, and emails go unanswered. I spoke with Crista, who told me she couldn't help and would transfer me to someone who could. Instead, the call was disconnected. I also spoke with a woman at the service desk who was unwilling to assist or point me in the right direction. I've reached out to Sheila as well and have had no meaningful response. I also spoke to Wendy who directed me to her supervisor who also couldn't help me in the absolute slightest. It's frustrating when multiple employees seem unwilling or unable to help customers. A dealership's responsibility doesn't end once the sale is completed. Communication, follow-up, and customer support are all part of the experience, and unfortunately this dealership has been severely lacking in all three. I would NOT recommend this dealership based on the poor customer service and lack of accountability I've experienced. If I could give zero stars I absolutely would.

I recently had my vehicle serviced at Chrysler Dodge Jeep of Paramus for a recall, and I couldn't…read morebe more impressed with the entire experience. From the moment I arrived, the staff was exceptionally kind and accommodating. I was fortunate enough to secure a next-day Saturday appointment, which made the process incredibly convenient. The service team was efficient and completed the work in about four hours. They even arranged for a complimentary Lyft to take me home, which was a thoughtful touch. Although I didn't need the return ride, I genuinely appreciated the offer. If you're in need of service for your Chrysler, Dodge, or Jeep, I highly recommend Chrysler Dodge Jeep of Paramus. Their excellent customer service and commitment to making the experience smooth and enjoyable have made me a loyal customer moving forward. Thank you, Chrysler Dodge Jeep of Paramus, for the outstanding experience.

We will never go to this place again. In fact, our experience was so bad we will never buy a…read moreChrysler, Jeep or Stellantis car ever again. The repair shop could not fix our car for over a month and never once gave a written estimate. What we thought would be a simple repair turned out to be more complicated than they could handle. They ended up sending an engineer out and he fixed it in less than a day. Shame on me for dealing with them for so long and not just pulling my car to go elsewhere. Watch out for them and try to not make my mistakes. The service representatives were nice to our faces and over the phone but I would not trust anything they say. It takes a lot to break my patience and get worked up like this, but congratulations Chrysler, you did it.

Justin was very helpful and worked with us on reaching a great deal! We were extremely pleased…read morewith the experience from the time we walked in til the moment we drove off the lot with our new care!

WARNING -- Unethical and potentially unlawful practices at Paramus Chevy…read more My wife and I visited this dealership simply to explore vehicle options for a future purchase. We worked with a salesperson named Anthony, who assisted us with a test drive and pricing on a Traverse RS. He explicitly stated he could review our credit for estimates and clearly assured us that NO hard inquiry would be performed. We did not sign any documents. We did not authorize any credit applications. Despite this, our credit was run multiple times across different financial institutions without our knowledge or consent, resulting in unauthorized hard inquiries on our credit reports. We are now receiving unsolicited emails about "limited-time offers" that we never requested. This is not only misleading but raises serious concerns about compliance with consumer protection laws and proper authorization procedures. Consumers should be aware: do not rely on verbal assurances at this dealership. Do not allow any credit-related discussion without clear, written consent and full transparency. We are currently reviewing options to file formal complaints with the appropriate consumer protection agencies. Anthony -- unacceptable conduct Paramus Chevy -- highly concerning business practices

Quality and knowledge service for auto repairs and specialist in Volvos. The service clerk is very…read moreaccomindating and friendly. My future car needs will be done there.

I had a really great experience dealing with Mike. He is very friendly and professional. Charges…read moreare little high.

There is no one better than all the folks at Liberty Subaru. I've bought 3 cars from them and the…read moreservice is always outstanding. They are so good that I drive from Indiana to buy cars from them. I highly recommend them. They are honest, fair and they love what they do. I will never buy from anyone else!

The Service department replicated the problem but cannot fix it. The FM radio does not work it is…read moreall static but the technician refuses to replace the radio because the car is under warranty. This dealership is horrible they don't care about a customer who has bout over 10 cars from them. The Service advisor Angel and his boss Sareen are a poor excuse for a service department. The car is in Ramsey NJ but non of the FM stations work all you get is static.Dan Cohen, I just drove another 2026 Subaru outback and the FM band worked perfectly in Ramsey and Mahwah but per your service Dept The Service department replicated the problem but cannot fix it. The FM radio does not work it is all static but the technician refuses to replace the radio because the car is under warranty. This dealership is horrible they don't care about a customer who has bout over 10 cars from them. The Service advisor Angel and his boss Sareen are a poor excuse for a service department. The car is in Ramsey NJ but non of the FM stations work all you get is static.

I'll start this review the same way many others do: I'm not a big fan of car dealerships in…read moregeneral. I've owned Porsches, BMWs, Mercedes, and many other vehicles over the years--from high-end to mid-range--so I've experienced a wide range of dealerships. That said, I can honestly say this was by far the best dealership experience I've ever had. The team was incredibly friendly and professional, and they never tried to take advantage of me in any way. They made the entire process effortless. I especially want to commend the managers, Brody and Jim, for being genuinely kind, helpful, and attentive. They completely changed my perception of what a car sales team can be. Their finance person was equally outstanding--transparent, straightforward, and never once tried to upsell unnecessary items or play games with interest rates. If you've had a bad experience at a dealership in the past, I highly recommend giving this team a chance. They delivered a truly great experience with fair, honest dealings from start to finish.

100 dollars to replace a air filter in a ford explorer. Congrats to your service department you…read morepulled the wool over my wife's eyes because she didn't know any better. Labor charge to replace a air filter 66 bucks and 33 for filter.

great service and employees . Came in and it was seemless and honest and transparent the GM was…read moreawesome and helped me with everything

This past Thursday afternoon, we went into Jack Daniels Volkswagon and wanted to take a look around…read moreat the Tiguan after we decided we needed to look into an SUV for our expanded family. The Tiguan was not what we wanted, wasn't too thrilled about the inside. Until a few minutes later, we looked into the Atlas. Our car sales representative, Jet, was super helpful. Not even the first ten minutes when we walked in, he welcomed us and asked if we needed help. Once we wanted to take a look at the Atlas and ask the necessary questions, he became our go to person. We did a test drive with an 2024 Atlas SE Tech they had on the lot. Jet went over everything we needed to know about the car. Our options were clear on the Atlas and all the available room we preferred in the vehicle. Thank you, Jet, for all your help. Constantly going back and forth to your manager, Doug, to reassure my husband what his trade in value would be and extra break down information when asked about other options. Jet's demeanor was calm, patient, and listened on what we were looking towards in a new vehicle. We appreciate the help and the friendly service given. Thank you.