Hamad was super helpful and gave us a great deal. He was very patient and addressed my every…read moreconcern.

Had an amazing experience with Maria and the team at DCH Honda in Paramus. From the moment I walked…read morein, Maria was incredibly attentive, patient, and genuinely friendly. She made the entire process feel easy and stress-free--especially while I was looking at multiple cars and figuring out what I really wanted. What stood out the most was how seamless everything felt from start to finish. There was no pressure, just honest guidance and great customer service. Thanks to her, I was able to confidently close on the exact SUV I had in mind. If you're in the market for a car, I highly recommend asking for Maria. You'll be in great hands.

We contacted Iggi per a recommendation to purchase a new vehicle. He was no only professional and…read moreefficient but did not pressure us. He contacted us a few days prior for what we were looking for. We scanned all necessary paperwork so he could prepare what was needed. When we arrived he had our vehicle choice waiting for a test drive. After a quick review and explaining and reviewing the paperwork we leased exactly what we came in for. We were in and out in 3 hours. That never happens!! Iggy was wonderful and kind. I recommend him highly! He is the best!

just now New I called…read moreand asked if the dealership had the car I am looking to buy today. Rinaldo said yes and agreed to a deal. I drove 45 min right away. When I arrived, before I sat down, I asked the manager to confirm, before we started the process if the car was on the lot, he said yes...I sit with them for 20 minutes. Finalize a deal and they tell me they no longer have the car. DO NOT trust this dealership.

I have been buying from Mercedes Benz of Paramus for the past 22 years and this is my 5th "Toy" GLE…read more350 I just purchased from them. They are HANDS DOWN, THE BEST Mercedes Benz dealership I have known. Andrew Franco (my new favorite salesman), Michael Mutter (Sales Manager) and Nick Avianto (Finance Manager) were very professional, accommodating and sensitive to all my needs and requests. They took care of every single related aspects, making this experience smooth and very enjoyable. Andrew Franco was very professional, accommodating, friendly and pleasant. He went above and beyond to make sure I am a very happy customer. He dedicated his time to communicate with me all the aspects involved and even on his day off was assisting me with my insurance set-up. Andrew and his team exceeded my expectations and along with my new car, put a big smile on my face. I am their forever customer and will always purchase all my cars from Mercedes Benz of Paramus. I look very much forward to purchasing my next beautiful car from them in the very near future. Thank you, Andrew, Michael and Nick!

Extremely disappointing experience. I visited this dealership ready to purchase TWO vehicles --…read morestarting with a GLS 580 4MATIC -- and not a single salesperson acknowledged us. All the cars were locked, we couldn't even look inside any of them, and the staff completely ignored us the entire time we were there. For a Mercedes-Benz dealership, this level of customer service is absolutely unacceptable. Because of this experience, I walked away and went straight to Range Rover, where the treatment was excellent from the moment we walked in -- and I will be purchasing my vehicles from them instead. Mercedes-Paramus lost two sales of a far more prestigious and luxurious brand simply because no one could be bothered to say hello. Save your time and go somewhere that actually values its customers

I recently had my vehicle serviced at Chrysler Dodge Jeep of Paramus for a recall, and I couldn't…read morebe more impressed with the entire experience. From the moment I arrived, the staff was exceptionally kind and accommodating. I was fortunate enough to secure a next-day Saturday appointment, which made the process incredibly convenient. The service team was efficient and completed the work in about four hours. They even arranged for a complimentary Lyft to take me home, which was a thoughtful touch. Although I didn't need the return ride, I genuinely appreciated the offer. If you're in need of service for your Chrysler, Dodge, or Jeep, I highly recommend Chrysler Dodge Jeep of Paramus. Their excellent customer service and commitment to making the experience smooth and enjoyable have made me a loyal customer moving forward. Thank you, Chrysler Dodge Jeep of Paramus, for the outstanding experience.

I wanted to give 0 stars, I went to see a used vehicle which I did and made a deal with the…read moresalesman, then when I wanted to come purchase it the told me it was in the body shop. Two weeks later the salesman had no answers for me and the manager never came to see or talk to me. I now see its back online at a higher price. They're terrible businesspeople and I would never go back. So, before you get scammed and waste all your time GO SOMEWHERE ELSE. Trust me I've been doing this a long time and multiple cars. Look at the reviews and listen to them, I only lost time, you may lose money, they also have a dealership in Englewood cliff. I hope I helped someone out

As I purchased 4 corvettes from Paramus…read more My vette has been in the Service dept Since May 11 Going on 3 weeks. Waiting for Rims Really nobody fault I was promised a complete detail. Hopefully they do what they say

WARNING -- Unethical and potentially unlawful practices at Paramus Chevy…read more My wife and I visited this dealership simply to explore vehicle options for a future purchase. We worked with a salesperson named Anthony, who assisted us with a test drive and pricing on a Traverse RS. He explicitly stated he could review our credit for estimates and clearly assured us that NO hard inquiry would be performed. We did not sign any documents. We did not authorize any credit applications. Despite this, our credit was run multiple times across different financial institutions without our knowledge or consent, resulting in unauthorized hard inquiries on our credit reports. We are now receiving unsolicited emails about "limited-time offers" that we never requested. This is not only misleading but raises serious concerns about compliance with consumer protection laws and proper authorization procedures. Consumers should be aware: do not rely on verbal assurances at this dealership. Do not allow any credit-related discussion without clear, written consent and full transparency. We are currently reviewing options to file formal complaints with the appropriate consumer protection agencies. Anthony -- unacceptable conduct Paramus Chevy -- highly concerning business practices

Quality and knowledge service for auto repairs and specialist in Volvos. The service clerk is very…read moreaccomindating and friendly. My future car needs will be done there.

I had a really great experience dealing with Mike. He is very friendly and professional. Charges…read moreare little high.

Ok where do I start. This is our 4th car from Dan Rovelli,…read moreand 4th car from Liberty Subaru, and this is our 9th Subaru. They said 10th is free, can't wait. So as always we needed the car yesterday. I called Dan Rovelli and told him that we need an Outback Wilderness in top trim, and Emerald green, he said let me check I call you right back. Ten minutes later, he calls an says, you wan't believe but this particular car is coming our way and it's yours. I cant be happier. Unfortunately our 2017 Forester XT got totaled, and we need a car quickly. Dan Rovelli is kind of guy that always listen to what you need, always offer a best price, and always return calls, even if it's his day off, which I appreciate a lot. He is the best salesman I ever dealt with. Can't be grateful enough Dan. So the car came in and we came to pick it up. Another word of appreciation I'd like to dedicate to Rob Bontemps, from financing department which we dealt in the past, and was pleasant as well. He has all the the info, everything was prepared ahead of time, and he made it very easy process. Thank you so much Rob! I really appreciate it! Thank you Liberty Subaru as well for all this years!!!

The service department takes advantage of customer. They…read morespy on you. Never going back.

I'll start this review the same way many others do: I'm not a big fan of car dealerships in…read moregeneral. I've owned Porsches, BMWs, Mercedes, and many other vehicles over the years--from high-end to mid-range--so I've experienced a wide range of dealerships. That said, I can honestly say this was by far the best dealership experience I've ever had. The team was incredibly friendly and professional, and they never tried to take advantage of me in any way. They made the entire process effortless. I especially want to commend the managers, Brody and Jim, for being genuinely kind, helpful, and attentive. They completely changed my perception of what a car sales team can be. Their finance person was equally outstanding--transparent, straightforward, and never once tried to upsell unnecessary items or play games with interest rates. If you've had a bad experience at a dealership in the past, I highly recommend giving this team a chance. They delivered a truly great experience with fair, honest dealings from start to finish.

100 dollars to replace a air filter in a ford explorer. Congrats to your service department you…read morepulled the wool over my wife's eyes because she didn't know any better. Labor charge to replace a air filter 66 bucks and 33 for filter.

This past Thursday afternoon, we went into Jack Daniels Volkswagon and wanted to take a look around…read moreat the Tiguan after we decided we needed to look into an SUV for our expanded family. The Tiguan was not what we wanted, wasn't too thrilled about the inside. Until a few minutes later, we looked into the Atlas. Our car sales representative, Jet, was super helpful. Not even the first ten minutes when we walked in, he welcomed us and asked if we needed help. Once we wanted to take a look at the Atlas and ask the necessary questions, he became our go to person. We did a test drive with an 2024 Atlas SE Tech they had on the lot. Jet went over everything we needed to know about the car. Our options were clear on the Atlas and all the available room we preferred in the vehicle. Thank you, Jet, for all your help. Constantly going back and forth to your manager, Doug, to reassure my husband what his trade in value would be and extra break down information when asked about other options. Jet's demeanor was calm, patient, and listened on what we were looking towards in a new vehicle. We appreciate the help and the friendly service given. Thank you.

2021 Atlas Known issue with the drainage system for the sunroof, creating severe mold smell in our…read morefamily vehicle. We took it to Jack Daniels VW (JD VW) because we purchased from them and it is local. They "worked on it" for 2 weeks and said there was nothing wrong. Like we were making up the smell. Again, THIS IS A KNOWN ISSUE with this year / make & model. We took it to another VW dealership, they did the right thing, they pulled the rugs/headliner dried it out, widened the drainage spout and resolved the issue. 2 years later same problem, severe mold smell in a vehicle we drive our children in. We returned to Jack Daniels VW again bc we purchased from them and it is local. JD VW claims bc the issue was fixed at another dealership we would have to return there. If I move across the country and had this problem I would have to drive back to NJ to have this known defect corrected? Great job being Liars! Is this because my wife brought the car in? Big shocker that the auto industry is in trouble. They all screwed their customers during covid and all these new cars have issues that the brand doesn't stand behind. Real disappointing when spending $55K+ on a new vehicle; especially while still under warranty. Disgraceful. Owners response to this review on google, "Thanks for your input"