I had them review some recommendations that the dealer had made on my car. I felt they were very…read morehonest and found that several of the dealer suggestions were not needed and they didn't try to run up my Bill. They did the basic services that were needed at a reasonable cost.

Car died and I was told it's the battery as well as the alternator. They quoted me 300 for the…read morebattery and 1600 for the alternator since I have a Camry v6. Not quite sure how they knew it was both. Afterwards, we decided to take the car somewhere else for the second opinion. The technician at DRIVE auto care promised that they will jump the car start. However, they came out with a small car jump battery like the one you can get from Amazon for 50 bucks. They were not able to jump start my car and told me to call AAA. I was recommended by a local so I took my car here. Otherwise I was going to Autozone down the street instead. I ended up calling AAA battery service and was told it was just a bad battery needing replacement, NOT the alternator. Good thing I called AAA for help instead. In addition, AAA still charges less than 300 for the battery replacement and offers 3 years warranty.

Took my Winnebago View motorhome in for an oil change and lube as is on Mercedes Sprinter chassis…read more I met Kai, the service advisor, who did a great job! Very professional and cordial. He advised me of a recall that would be taken care of at no charge. Respectfully followed up with me to advise of the progress and then called when was ready to go! A+ service!

My recent experience with an internet sales person was unfortunately the worst I have ever…read moreencountered in the car business. In the current economy, dealerships should appreciate customers choosing them. However, the salesperson I dealt with would not provide numbers or attempt to work out a deal, which was incredibly disappointing. Due to this poor experience, I took my business to another Mercedes-Benz dealership, where I was able to successfully work out a deal and complete my purchase. I hope you will use this feedback to improve your customer service in the future...

One word. Tanner…read more(service advisor). He legit has changed my mind about Lexus. I've had horrible service over the years from Escondido and San Diego. I was going to get rid of my (paid off) car and get into a non Lexus lease because I was getting frustrated and annoyed with service advisors. The Carlsbad location is a further drive and the center seems older. But I can tell you it was WORTH IT because of Tanner. He was upfront, honest, and knowledgeable when I first spoke to him. I needed brake pads and possible new rotors. I just trusted him when he said to first pay for the brake diagnostic (I think it was like $59.95?) and they'll know exactly the issue to see exactly what needs to be done. The fee will go directly towards any service and it wasn't a loss as I knew for sure my brake pads were worn badly. The loaner department was also quick and efficient (I think the guy's name was David?). He got me their newer 2025 RX to the loaner and I totally understand why they give Lexus loaners as I emailed tanner to say hey wait don't do the service as I may just trade in the car (kinda half joking here). But I know which car I'll be getting in the next two years now. The brake service was PERFECT. I didn't need new rotors (yes!!) but was super close to it (as i expected). I also decided to get a full interior/exterior detail for the car (haven't had it since owning it so it was much needed). I am back today for the alignment (got the wheels at Costco few min away as their 4 tire special beat Lexus). Hopefully alignment went well but I wouldn't expect anything less at this point with Tanner and his team here. Thank you Carlsbad Lex!

One star only because I like the car. I went into the…read moredealership about an hour before closing, expecting to look at a car and leave a deposit to return the next morning. Instead, I was met with high-pressure sales tactics. They claimed the advertised online price was a "mistake," refused to hold the car with a deposit, and pressured me into buying that night. They also offered me next to nothing for my trade-in, then shooed me out without an orientation to the vehicle. I was told I had an option contract, but when I found a better financing rate, my calls were ignored. I was also pressured into buying an extended warranty, when I called Lexus corporate to cancel, I later learned the dealership hadn't submitted the required paperwork and the car was not tagged as certified pre-owned in the system. Emails and calls went unanswered for weeks until I contacted the general manager. If you buy here, make sure you secure outside financing before you walk in. They will relentlessly pressure you to finance through Lexus. The experience was so bad that I now go to Lexus Escondido for all my service instead of returning here. Edit: I forgot to include. They also charge you $2,000 for an "optional" security device which isn't a car alarm and they can't explain what it does- but it's actually not optional.

We had been eyeing a used vehicle on their website since Monday. I told myself that if it was still…read moreavailable by the end of the week, we'd stop by and check it out since we were already heading down to Legoland. Friday morning, I called to ask if the vehicle was still available. A nice lady answered and said everyone was in a meeting and someone would call me back afterward. About an hour went by with no callback, and I honestly figured they weren't too interested in following up on a used car inquiry--they do sell Mercedes-Benz, after all. Then Misagh called. From the moment he got on the phone, the customer service was outstanding. We simply asked if the car was still available. Without hesitation, he said, "Let me check. If it is, I'll send you pictures and a video." That immediately impressed me. We didn't have to ask for anything else--he already knew what would help us make the trip. That's the kind of service that stands out. We let him know we'd be there around 11 a.m. When we arrived, the car was pulled up, ready for us to inspect and test drive. From start to finish, Misagh made us feel comfortable. Since we had our kids with us, he brought out coloring supplies to keep them entertained and offered us water and coffee. Those little things made a big difference. There was no pressure and no games. He was straightforward throughout the process. He explained everything clearly, including the required Zurich protection items, and when it came time to negotiate, it honestly took less than three minutes. He knew the numbers, respected our time, and made the whole experience easy. It's no surprise he's been a Top Salesperson since August 2024. He definitely knows what he's doing. After signing the paperwork, we headed off to enjoy our day at Legoland. When we came back that evening, the car was detailed, cleaned, fueled up, and ready to go. Buying a car can be stressful, but Misagh made it one of the easiest and most enjoyable car-buying experiences we've had. If you're shopping at this dealership, do yourself a favor and ask for Misagh. You won't regret it.

I had a very disappointing experience with Mercedes-Benz of Escondido. I purchased a used vehicle…read morefrom them, and beginning the very next day, the battery failed and the vehicle eventually had to be towed. I ended up paying out of pocket for the battery and additional repairs, including the alternator. What concerned me even more was discovering significant suspension/alignment issues after the purchase that made me question the safety of the vehicle. None of these problems were disclosed to me when I purchased it. After going back and forth with the dealership, I was ultimately offered the option to return the vehicle for a refund, which I did. However, I am still trying to get reimbursed for the repairs I paid for immediately after purchasing the vehicle. I waited approximately two hours at the dealership trying to speak with management about these expenses, only to later be told they would not reimburse me. I'm sharing my experience because purchasing a vehicle is a major financial decision, and customers should feel confident that they are being given complete and accurate information about a vehicle's condition and safety. I have receipts and documentation supporting my experience and am continuing to pursue reimbursement.

PJ Fadaiian is the best! He sold me my car recently, and I am so happy to have worked with him. He…read moreis patient, kind, knowledgeable, and professional. His customer servicing was top notch. Big shout out to Gregory Velez with the finance team as well! Super cool guy with great knowledge of offerings. Everyone else at the dealership was respectful and helpful too. The dealership itself was clean and spacious and added to the luxury vibe.

Whether this review matters to you will depend entirely on who you end up dealing with at this…read moredealership. In 2026, it's unfortunate that this still comes down to the individual -- but unless you work with Lisa, your experience may vary wildly. My family and I visited this dealership after seeing a used, non‑BMW car listed in the $20k range. The listing looked promising, so we made the drive. When we arrived, not a single salesperson approached us. If you prefer to wander a lot without anyone acknowledging your existence, this is the place. But if you're looking for a specific car, the lack of basic customer service is a problem. I went inside to ask for help, and that's when Lisa stepped in. She immediately assisted me, pointed us to the car, and despite already helping another customer, came out shortly afterward to get us set up for a test drive. She was efficient, professional, and genuinely pleasant -- everything a salesperson should be. We loved the car. My wife, who has a Master's in Accounting and handles the financial side of things, took over the conversation. And here's where the experience split in two: Lisa was exceptional. The finance manager was the exact opposite. We had already visited several dealerships where salespeople dismissed or ignored my wife. Those experiences were insulting -- but in hindsight, they made Lisa's professionalism stand out even more. Unfortunately, the finance manager (Jimmy or James -- they used both names) nearly destroyed the entire sale. Here are the highlights: * He openly belittled the car we were buying. Imagine a finance manager trash‑talking the product he's supposed to finalize. If the car is beneath him, why is it on the lot at all? * He was blatantly disrespectful to my wife. She handled it with grace -- "lions don't concern themselves with the opinions of sheep" -- but his behavior was unacceptable. * He didn't seem to know how to do his job. My wife spent ten minutes on Google and uncovered information that made his claims look ridiculous. * He tried to manipulate us with false urgency, insisting we'd lose the car if we didn't jump through specific hoops. Another quick search proved he was bluffing. * He gave us incorrect information about the vehicle, apparently assuming we hadn't done our research. * He promised a discount on the Dent Removal package, then conveniently ignored it when it came time to sign. * He clearly didn't want to work once he realized we weren't financing through him. We had cash and only took a small loan through our own bank. His frustration was obvious, and from that point on, he put in minimal effort. In short: Lisa made the sale. The finance manager tried his best to ruin it. BMW of Carlsbad should be grateful that Lisa was involved, because without her professionalism, transparency, and genuine care, we would have walked out -- and they would have lost the sale entirely.

My car gave out on Friday morning and Jose had an appointment set up with me that same morning at…read more11! He was super helpful breaking down the contract and answering all my concerns! I left with a brand new car by 1 o'clock :). Thank you Jose!

We had an amazing experience at Toyota Carlsbad! Emily, our Internet Sales Manager, had everything…read moreready to go before we even arrived. We had the deal done and all we had to do was sign the paperwork. She was friendly, professional, and incredibly helpful. We would definitely buy from her again! Bob, the Finance Manager, was also wonderful to work with and had us completely signed and out in less than 30 minutes! And a special shoutout to JR, who took the time to walk my daughter through all the details inside the car. She really appreciated his help and it made the experience even better. Thank you, Toyota Carlsbad, for making the entire process so easy and enjoyable! We truly appreciate everyone who helped make it such an amazing experience!

I worked with Allen Kessler while shopping for an F-150 Platinum, and although I ultimately…read morepurchased elsewhere, I wanted to leave a review because he absolutely earned it. Allen was straightforward, responsive, and refreshingly transparent throughout the entire process. There were no games, no endless back and forth, and no pressure. He gave me real numbers and was respectful of my time. Ironically, after spending seven hours negotiating with another dealership to ultimately arrive at essentially the same deal, my biggest regret was not simply driving up to Encinitas and buying the truck from Allen. The experience after the sale elsewhere has only reinforced that. I can't speak to the entire dealership because I didn't ultimately purchase there, but I can absolutely speak to my experience with Allen Kessler. If you're shopping for a Ford and value someone who communicates clearly and deals with you fairly, I would highly recommend reaching out to him. He'll be my first call next time.

Despite the leaking oil these vehicles still serve a purpose - wish they built the Eco Boost engine…read morea bit better so you don't get coolant in number once cylinder. Despite the $5,500 engine cost it is a good deal I guess.

This place has the most amazing people!!! Truly great souls and literal pillars within the…read morecommunity. They also KNOW cars. I had 3 mechanics tell me my life was in danger. I was terrified. Brads told me what to look for when it did get bad but I still had a little more time. They assured me it was ok! I was starting life over and needed more time. When the signs they spoke of showed I took it in. They saved my life in so many ways and am so grateful! They are the absolute best place anywhere around!

This place does not rip off women !!! Thank you Brad's auto…read morefor the best prices and quality too.