Exceptional service from Derek Fernandez!…read more If you are shopping for a used car at Toyota Carlsbad, do yourself a favor and ask for Derek Fernandez. Working with Derek was hands-down the best car-buying experience I've ever had. From start to finish, he was remarkably professional, knowledgeable, and--most importantly--genuinely caring. You can instantly tell he isn't just trying to make a quick sale; he genuinely cares about getting you into the right, reliable vehicle that fits your budget and needs. He took the time to answer all my questions, made the entire process completely stress-free, and treated me with real honesty and respect throughout. Thank you, Derek, and the Toyota Carlsbad team for the top-notch service! I'll definitely be recommending Derek to all my friends and family.

We had an amazing experience at Toyota Carlsbad! Emily, our Internet Sales Manager, had everything…read moreready to go before we even arrived. We had the deal done and all we had to do was sign the paperwork. She was friendly, professional, and incredibly helpful. We would definitely buy from her again! Bob, the Finance Manager, was also wonderful to work with and had us completely signed and out in less than 30 minutes! And a special shoutout to JR, who took the time to walk my daughter through all the details inside the car. She really appreciated his help and it made the experience even better. Thank you, Toyota Carlsbad, for making the entire process so easy and enjoyable! We truly appreciate everyone who helped make it such an amazing experience!

One word. Tanner…read more(service advisor). He legit has changed my mind about Lexus. I've had horrible service over the years from Escondido and San Diego. I was going to get rid of my (paid off) car and get into a non Lexus lease because I was getting frustrated and annoyed with service advisors. The Carlsbad location is a further drive and the center seems older. But I can tell you it was WORTH IT because of Tanner. He was upfront, honest, and knowledgeable when I first spoke to him. I needed brake pads and possible new rotors. I just trusted him when he said to first pay for the brake diagnostic (I think it was like $59.95?) and they'll know exactly the issue to see exactly what needs to be done. The fee will go directly towards any service and it wasn't a loss as I knew for sure my brake pads were worn badly. The loaner department was also quick and efficient (I think the guy's name was David?). He got me their newer 2025 RX to the loaner and I totally understand why they give Lexus loaners as I emailed tanner to say hey wait don't do the service as I may just trade in the car (kinda half joking here). But I know which car I'll be getting in the next two years now. The brake service was PERFECT. I didn't need new rotors (yes!!) but was super close to it (as i expected). I also decided to get a full interior/exterior detail for the car (haven't had it since owning it so it was much needed). I am back today for the alignment (got the wheels at Costco few min away as their 4 tire special beat Lexus). Hopefully alignment went well but I wouldn't expect anything less at this point with Tanner and his team here. Thank you Carlsbad Lex!

I am filled with rage…read more 2015 RX 350. Tire pressure monitors needed to be replaced. Went to discount tire. Pressure monitors cost $70 each. Then watched for an hour while technician tried to link monitors to car. Could not be done. Brought them to Lexus to try to get them to link. $90 charge to try. Not successful. It seems that they rig it so that after market monitors can't be linked, so that you have to pay for the obscenely overpriced Lexus monitors. Lexus monitors cost $250 each. What does this nearly 400% markup get you? Do they shoot out colorful fireworks while you drive? They are freakin tire pressure monitors. I guess gives you an idea of how much they markup everything else in their service center. How do they arrive at a 400% markup? I mean, I'd bristle at 200%. Ridiculous. They can do it because my dumb ass buys their car and brings it there for service. Absolutely love the car. Hate the feeling of being a sucker every time I service the car. Will be buying a new car in the next couple years. What do you you think the odds are that it will be a Lexus? $&@#%*!

I had a great experience working with Jaden during my car-buying process. Buying a car is pretty…read morestressful and overwhelming, but Jaden was patient, helpful, knowledgeable, responsive at all hours of the day (if not his team members were very helpful), honest, kind, and easy to work with from start to finish. He adapted his communication style to my method as I was very busy and couldn't answer the phone as much. He worked hard to return my calls even after hours as we were working through the paperwork, he answered my all of questions even if it involved asking others to confirm, helped me understand the vehicle, the process, and where to go when I needed help (even after the car purchase), and made me feel supported without being pushy. He even answered my partner's call when my partner needed to handle things given the short timeline and I had a lot going on. Even as we were purchasing the vehicle, I saw some smudges and I really appreciated his professionalism, kindness, and follow-through throughout the process. It felt like he genuinely wanted to help me find the right car, tried to get me what I wanted out of the car buying experience with a lot of work behind the scenes, and make the experience as smooth as possible. Jaden was able to do what no other dealership in the area could do. I want to thank Jaden for making such a big purchase feel much more manageable, for getting me the car of my dreams, and doing something no other dealer could do. I'd definitely recommend working with Jaden!

They forced $3800 in unwanted add ons ($1200 for an alarm system that's useless mind you) and the…read morefinance manager specifically said verbatim they were required to complete the sale. Horrific/scum behavior that added 8% to my loan. I complained to GM corporate anyway regardless of the time that's passed as I see other reviews even very recently that are mentioning the same exact practice. This has caused me to be twice as underwater on the loan as I should be. The greed and disrespect to their customers by burying them with thousands in unwanted charges is beyond unacceptable. Troy Duhon should really review his deceptive/illegal practices and be class action sued for this.

Came in yesterday due to rams current deals. Found a phenomenal deal on this new limited and got a…read moregood price on my trade in. Having purchased multiple vehicles under the Bob baker name, I will say the autonation purchase was completely better. Jay Noblezada was my salesman and was great. Thanks Jay!

So I'm not a huge reviewer online, but want to save anyone who I can from making the same mistake…read morethat I did of buying a used car from AutoNation. Their employees outright lied several times and have cost me more time and effort than I could have imagined. We were in the market for a used Jeep Grand Cherokee and headed over to AutoNation CDJR Carlsbad, who had a few used models on the lot. When we pulled up, we were greeted by a sales rep, who showed us a 2017 Jeep Grand Cherokee Summit. We test drove the car, and nothing major jumped out at us, except for a check engine light. When I asked the sales rep, he told me that the service department will toggle the check engine light on to indicate that the car still has maintenance or cleaning in progress. Didn't think much of it, other than that it seems like it made sense to a degree. We told the rep that we were going to look at a few other options but would reach out in the next week or so. Flash forward to our second visit to AutoNation... Now that we were considering buying the Jeep, I did a more thorough check thru the vehicle, and test drove it a second time. This time, there was a weird pressure releasing sound when the AC compressor clutch engaged. I brought the issue up to the sales rep, who lied thru his teeth and said "every Cherokee and Durango makes that sound, trust me I own this same car." Our response was... "great, show me one other vehicle that makes that sound on this lot, and I'll drop it." After giving up on that approach (listened to several vehicles and no sound), I asked if we can evacuate the AC system and recharge... assuming that the low level was causing the refrigerant to pass as a gas where it should be liquid. The rep called the manager and a mechanic up from the service department, who made it their mission to make me feel dumb and like I didn't know what I'm talking about. After they assured me that I didn't know what I was talking about for the last time, I told them that we were going to walk, so they evacuated and recharged and what do you know... the sound went away. We thought this was a win, and decided to pull the trigger on the car. At this point the car goes down for the "Final wash" and the check engine light goes off. We purchase the car with a financing option in place, giving us 5 days to drop a check off for payment in full, and financing would be cancelled. We drive the car home and before we even make it home from the dealership, we get a check engine light. When I plugged my first scanner in (on the next key on cycle), I got no stored and no active codes, second scanner found a previously deleted camshaft position sensor stored code. The next day, we headed back to AutoNation to hopefully work out the check engine issue and to drop the $20k check off. When we got there, we were told that we HAD to hand over the check before service could look at the car... (I win the dumba** of the year award for handing that check over). We pay for the car and head down to the service center, assuming that since it was sold the day before, we would at least get a "Sorry this is happening, we'll get it worked out ASAP." Nope... Turns out that they wanted us to drop the check off so that this work could all be billed to the 3rd party insurance, instead of coming out of AutoNation's pocket. I fully believe that AutoNation knew that this car had lifter problems and needed a camshaft (at least) and lied to make the most profitable sale that they could. When I asked for a rental car of equal size, they told me that they would pay for the cheapest option, anything above that is on me to pay for. It's been a month of us having to pay out of pocket for part of the rental AND the manager of this location has received 4-6 messages from me with zero response. It gets better... I reached out to the sales rep, (since the service center doesn't talk to customers I guess) and left a message with all of the issues that we've been dealing with. He calls me back a while later from his personal phone (so he says) because he is afraid that the manager at his location is recording his calls and if he admits that they weren't completely honest, that he'll be retaliated against. Anyone from AutoNation corporate or the insurance company that has the phone plan which includes outgoing calls... I've been asking for an explanation for a month and radio silence, please find my info from the purchase of the white 2017 Grand Cheorkee from AutoNation CDJR Carlsbad in May 16, 2026... Shouldn't be too hard to find since you still have the car I paid for a month ago... -Kevin

Austin (sales) and Yoni (finance) made this car buying experience seamless and efficient. After…read moreseveral weeks of searching and trying to work with other dealerships we are so grateful to have contacted this Mazda location. It was a bit of a drive for us but well worth it! My husband called in the AM to inquire about the vehicle and we were driving off the lot a few hours later. Austin was our salesman who helped us over the phone before driving all the way in. When we arrived Austin had the car ready, and numbers prepared just as he and my husband had discussed earlier that day. No gimmicks or extra sales pitches. We sealed the deal within 45 minutes and before driving away, he made sure to our gas tank filled which was nearly on empty and had the car detailed (other dealerships were only offering us a $6 express car wash next door!) so this was really appreciated. After going through a few unpleasant experiences at other dealerships, we left feeling confident that we made the right decision with this Mazda dealership. Working with finance was a breeze too. Though they offer you more and it may sound appealing it wasn't in our plans to purchase an extended warranty. Yoni was respectful of that and didn't push anything on us that we didn't want. Highly recommend them if you're looking into purchasing with Mazda. Thank you all so much for helping us through this process!

Realized years later that I never wrote this negative review, but this was the WORST place to buy a…read morecar. I purchased a certified pre owned Mazda, come to find out that 1 month later my oil tank was DRY and my the rotors on my wheels were so rusted that the mechanic that checked my car thought it was imported because the weather should not cause that kind of damage on a vehicle that was 2 years old. Also, had suspension issues. When we mentioned this to the dealership, they were very hush hush and non apologetic. Lastly, the back bumper on the car was a completely different paint finish than the rest of the car. It's hard to notice unless you are looking for it, but it's definitely there. The mechanic we bring it into believes that it may have been involved in an undocumented crash and was maybe switched out for parts. Online the vehicle said 11k miles and the sales guy said they just recieved it in the lot, but when we arrived, it was actually at 19k miles. Sounds super sketchy and they somewhat ruined my love for Mazdas (I have owned Mazdas all my life).

10/10 Customer Service, satisfaction, and appreciation for the gentlemen who helped us take home…read moreour 2026 Platinum Sport Escalade. Adam Schneck's professionalism, honesty, and excellent customer service made this THE best car buying experience. We truly appreciate all of his hard work, knowledge and would highly recommend him to anyone in the market for a new vehicle. He took the time to answer all of our questions, made the entire process smooth and stress-free, and genuinely cared about helping us find the right vehicle for our growing family. Thank you to everyone at Premier Buick GMC

This review is for the service center! Love all the amazing people there. I've had interactions…read morewith all the service advisors and all have been 10/10! Miles is my usual guy. He always takes the best care of me and my car, he never tries to sell me on things I don't need, and ALWAYS has to work done earlier than anticipated. One time I needed a part and one of the other advisors made sure I got the best price using our Costco membership (something he really didn't NEED to do, but did anyway). Customer service at this place is unmatched in my opinion. Literally the nicest guys who always are looking out for you. And the mechanics that I never see are also amazing because they get the work done fast and do a great job because I've never had to repair the same thing twice or even get it tweaked after the work has been done. They are very thorough and great at their jobs. Highly recommend

I will never buy a car any other way! I recently purchased a…read moreHyundai Santa Fe Hybrid through CarOracle, and the entire car-buying process was unbelievably easy. Andrea was super helpful. She took the time to understand exactly what my family needed and helped us stay within our budget. I was searching for a very specific color, and Andrea did all the legwork--locating the vehicle at multiple dealerships, negotiating a great price, and handling all the paperwork. She even arranged delivery right to my front door. If you're tired of the stress of dealing with car dealerships and want a simple, hassle-free way to buy a car, I highly recommend working with Andrea at CarOracle. It saved me time, money, and a lot of frustration.

After going back and fourth with many dealerships via email and text and going nowhere, I decided…read moreto give Andrea (Car Oralce) a chance. We booked a free 15 minute phone consultation and let her know what we were looking for, such as brands, colors and price points. Andrea took notes and listened carefully. She is friendly and professional. She was able to find us a car with a great discount literally the very next day. She re-assured us there was no pressure to buy and cars and deals will always come and go, but based on this good price she found with her trusted toyota contact, we couldnt pass it up. We didn't mind driving to Orange County to pick up the car, and we were in and out of the dealership within an hour to finish the loan paperwork and inspect the car. Andrea also has contacts for trade ins so I would highly recommend her for your car buying needs and well worth her fee. Thanks again!

The entire team from the Service drive greeters, my advisor Mario Garcia and the loaner…read morerepresentatives were super professional and friendly . Also lets not forget the mechanics who send out an video with audio to actually explain what work they have done. Just amazing Service by a well oiled team of professionals. To say you are in good hands at Audi Carlsbad is an understatement . I will opt for this great service before a chop shop with cut rate prices every day.

Best service department we have used for any of our Audi services. They were able to identify the…read moreproblem that another dealer could not find. CJ was great, she keeps us updated the entire time and they did everything they could to make the inconvenience of a vehicle issue as minimum as they could. I wish we lived closer to use them all the time. This is how customer service should be.

A friend referred me to Carpair. I liked working with Britt…read more My car sold within one day. Britt told me the price and I asked for a little higher price. She successfully negotiated for the price I wanted since my car was in high demand due to its' great gas mileage. Carpair is the only place I will go to buy or sell a car. An employee came to my home and did a diagnostic test and took photos of my car. This was so much better than trying to sell my car myself. Carpair paid for the Uber home after I dropped off my car at the car dealer. Thank you Britt!

I was recommended to Carpair from a car broker I was working with. I needed to trade my old Nissan…read moresedan and spoke to Britt about using her services. She explained to me how everything worked and the fees and different price points of service you could get. I decided to have Britt take care of the whole process, all I had to do was upload photos through the Carpair app. Within a day or two, Britt let me know they already had offers on my car and was able to negotiate a higher price for me, which in turn paid for the service fee for using Carpair. A win win for all of us. I met the buyer who purchased my car locally and paid me in cash. In my opinion, this a better option than trying to trade in your car at the dealership or going to carvana.

I've been buying cars for many years, and this was easily one of the better dealership experiences…read moreI've had. Michael Pearson made everything easy and enjoyable. He took the time to help find the right car for my wife, answered all of our questions, and made getting to a good price easy. If you're looking for a car, I'd definitely recommend seeing Michael. He's straightforward, helpful, and the kind of person you actually enjoy buying a car from.

My recent experience with an internet sales person was unfortunately the worst I have ever…read moreencountered in the car business. In the current economy, dealerships should appreciate customers choosing them. However, the salesperson I dealt with would not provide numbers or attempt to work out a deal, which was incredibly disappointing. Due to this poor experience, I took my business to another Mercedes-Benz dealership, where I was able to successfully work out a deal and complete my purchase. I hope you will use this feedback to improve your customer service in the future...