This review is focused on my experience working with a salesperson and doing a test drive of a RAV4. I did not purchase a vehicle through Toyota Carlsbad. I reached out to Toyota Carlsbad as their website showed they had a 2026 RAV4 FWD in stock. Hamid, the salesperson, reached back out to me to let me know that they did not have that specific configuration in stock, but had an open reservation that was in transit. He let me know I could put a refundable deposit to reserve it. I decided to proceed with that and it was very easy with their reservation system. Hamid kept me up to date on the status of the vehicle. When it arrived, my wife and I scheduled a time to do a test drive. When we got to the dealership, it was out and ready for us. Hamid showed the car and its features to us. My wife did the test drive as I needed to watch our baby. After the test drive, Hamid gave us a quote for the car and some options. The quote was very competitive and he did not try to pressure us into any add-ons. We wanted to think about it for a day as we were test driving other cars, which Hamid was amenable to. My wife and I talked it over and were having a hard time picking which car we liked. Since I did not get a chance to test drive the RAV4 myself, I reached back out to Hamid the next day and asked if he was okay letting me come back to test drive myself. He was fine with that and I came back up to test drive. Hamid let me take my time and really let me feel out the RAV4. After driving it, I decided that it wasn't a fit for us. I let Hamid know. He had no issues with that and was extremely professional. Overall was very happy with my experience. Hamid was straightforward, honest, communicative, and overall great to work with. If we want to look at a Toyota in the future, I will definitely reach out to Hamid and Toyota Carlsbad. read more

Worst experience ever, Caesar in the used car area lied to me about the car he was selling me. I had 1 request, a V6. My only request. Caesar even text me the CarFax paperwork and sure enough the car was not a v6. I wasted so much time, and am blown away by the rookie move a car salesman did. Study your cars, know what you are selling before meeting with repeated customers. Even sent a email to Jeff, in Sales no response and called on my lunch hour Tuesday. Toyota you can do better, you should be ashamed. read more

Really weird experience and will never come back here. Right when we got there, the sales guys were speeding around in a golf cart yelling at each other about taking someone's customer outside of their rotation order. Walking up, there were maybe 6 or 7 of them standing in a group trying to figure out who would help us, and nobody even said hello. Someone finally came over, we gave our whole spiel, but another sales guy walked up interrupting mid-conversation to poach us. Their exchange right in front of us was passive aggressive about commission and rotation order which was a huge turnoff. The original guy disappeared without a word, so we had to repeat everything all over again. The second guy was condescending about what we were looking for, an older used car under $15k. I said "under $15k" before saying "older" and he scoffed and said "well for $15k yeah, it would have to be older," like I was an idiot. Then he launched into a lecture about how dealerships would never carry something like that, so we left. We had literally just test driven a super clean 2013 used car for $8k at Mazda down the street. I definitely wouldn't come back here knowing their team talks to customers like that. A complete circus from start to finish. Too many sales guys on one shift foaming at the mouth to poach customers and saying whatever they can to strip your confidence and make you pay more. Plenty of other car places around to take your business! read more

I am leaving this review specifically because of my experience working with Emily in Internet Sales. I received a quote on Saturday, responded the same day, and left a voicemail. I was told Emily would contact me the following day. Throughout Sunday I repeatedly followed up, sent emails, and called the dealership trying to discuss the vehicle and ask a few questions before making a purchase decision. After calling the dealership again, I was told Emily wanted to speak with me. Emily then emailed me that she was finishing up with a client, that the vehicle was available, that there were appointments scheduled to see it later that day, and that she would call me shortly. I had to call again to try and get in touch. It was only after asking to talk to a different sales person did she call me back. What frustrates me is not that the vehicle sold. Cars sell every day. What frustrates me is that I spent nearly an entire day trying to reach the salesperson assigned to my inquiry, repeatedly being told I would receive a callback, and never receiving one. If a salesperson is too busy to help a customer, that is understandable. However, repeatedly promising callbacks and failing to follow through is poor customer service. If Emily was unavailable, the dealership should have had another salesperson or manager assist me rather than leaving me waiting throughout the day. I was a serious buyer, responded promptly, and was actively trying to move forward. Unfortunately, the communication and follow-up fell well below what I would expect from a dealership. read more

Had the best experience with Moe Elhabbal. I absolutely hate car shopping but with Moe it was the best experience every! I told him exactly what I wanted and didn't want, he delivered ten fold. No haggling or feeling pressured. I'm so happy with my Toyota purchase! Thanks Moe!!! read more

So looking at my windshield sticker, my next service on my Toyota Corolla Cross was due on May 5. I scheduled the appointment and arrived this morning on time. My service writer, Ari came out in said "you really haven't driven the amount of miles to warrant the service. I'm glad to take care of the scheduled appointment if you'd like, but there's really no need at this point. Your next oil change because of your mileage would be in January. I could go ahead and rotate the tires if you'd like but again there's no need at this point." I'm thankful to do business with a service department that is truthful And not willing to take advantage. read more

Customer service was above par! Omar was very friendly and helpful. He made us feel comfortable with the whole process. I'd definitely recommend Toyota Carlsbad. read more

Did not have the greatest in person experience here. I walked into Toyota and a gentleman was just slouched in his chair playing a car racing game (got him on video while i sat there for 10 min). A gentleman from a far greeted me and i told him i was looking for Perrin i had an appt. There was a girl at the front desk who heard me and finally Decided to greet me. I have been communicating with Omar about finding a certain vehicle and he's been nothing but amazing! Unfortunately he was off that day but advised Perrin i was coming. Perrin was busy and i waited for him. He helped me test drive a car. He was very kind and professional. I drove the car and came back and parked it where it was originally parked. Another gentleman rudely said "i wouldn't park there you need to park that somewhere else" i said you didn't have to be rude. There are other ways to go about that. I did not have a good experience at Toyota Carlsbad. Like i said. Omar and Perrin are wonderful!!! It was unfortunately Omar was not available, i am still going to continue my search only through him. Your other employees need to work on their bed side manner. read more

OMG!! amazing customer service! Alan was just amazing he was on top of everything, getting my daughter and myself into our cars, it was easy peasy...we drove from Riverside County to San Diego, and it was worth it. Thanks, Alan for your time. And to anyone and everyone in Toyota THANK YOU!!! read more

See all

Very happy with our experience at Toyota of Carlsbad. Our salesman Jose Sanchez took great care of us from start to finish. read more

Toyota Carlsbad - RAV4 - Car Dealers Near Me - Carlsbad, California

I had made an appointment to see a man about a horse. When they met me the response was. Hopefully I can find the car. ...uh oh I was worried. The car was on another lot not too far away. Jeff went to go pick up the rav 4 while we wandered. I spotted the cutest as can be corolla cross. I wanted to speak sweet nothings to her but decided to wait after I drove the other car. Where else do you test drive woth a view of the ocean. It was dreamy. I liked the rav 4 but I didn't love it. So I test drove the Corolla cross. Before I got back I was talking about our future together. I asked Jeff to make it happen. After running in and out of the office a ton of times. I was transferred to the finance department and was lucky enough to be helped by Lucky. The experience was quick and painless. I was a little hungry and they gave me a snack so no one was hurt in the process and now I need a name for my new car. Check them out! read more

Lucky at Toyota Carlsbad Finance provided an outstanding experience while helping my wife and me finalize our vehicle purchase. From the very beginning, the entire process was smooth and professional. Martin was the first person we met, and he was genuinely helpful and grateful to show us any vehicle we wanted to see. When it came time to complete the deal, Lucky made the experience truly memorable. He treated us with the greatest respect, especially as someone who served in the military. His love for America and deep appreciation for service members was joyful and sincere. He shared that his father was an officer during the Vietnam War, and hearing his story really touched my wife and me. I would strongly recommend that any military member--active or retired--or anyone looking for a respectful and streamlined car-buying experience ask for Lucky when purchasing a vehicle at Toyota Carlsbad. My family and I will absolutely be Toyota Carlsbad customers from this point forward. read more

A Sprint Booser was causing my Tacoma to turn off and make me think about ditching it. Ken M. saved my rig. Great guy, looked to help me out and with Trent (Tech) they saved my rig. A Pre Collision fault kept coming and shutting my TRD PRO down literally. There is a reason to go to a dealership and it's guys like this. Stoked! read more

I went in for an oil change, and had Kevin Laird, as my Service Writer. Kevin is the absolute BEST. I trust him on every level, and feel very confident that whatever he suggests to do, will keep my car in good shape, and also keep it reliable. Toyota makes a wonderful product, and my car is an Avalon 2011. It runs great, and I fully credit Kevin with the thoroughness and care he gives my car. Once a car is sold, the car is in the hands of the service department, and in my view, if you have Kevin at the helm, you will be in the best possible hands, for sure. Well done, Kevin, well done! read more

The car buying experience can be an extremely horrible one. It can be from the salesperson, the financing person or the store in general. Please read my other reviews for horrible experiences. In this case, it was an excellent one. From the start, we spoke with Lou Maldonado. He gave us an upfront price and it beat all the other dealerships in the Los Angeles area by thousands of dollars making the trek out to their dealership worth every moment. The whole experience here from the sales people to financing to the people who cleaned and washed the car before we drove off the lot were spectacular. Lou, if you're reading this, thank you so much! You made us a true fan of your dealership and we will continue to purchase our cars through you. read more

AVOID MARVIN AT ALL COSTS, I wasn't going to name him until he left me a nasty message. MSRP baited, drove 30 minutes for no reason. No I don't want you to hack up the factory harness with a junk security system and make me pay for it. Advertised MSRP, adds 5-6k in useless junk that actually reduces the value of the car. Refuses to negotiate past that. The salesman was focused on giving a "hard" sell and didn't know much about the vehicle other than it must be better than everything else I'm considering. he also did the classic "good cop" "bad cop" sales manipulation tactic... "oh man i'm really your best friend but my manager just won't budge". just a really obnoxious, negative experience that is unfortunately all too common in this industry. left me a butthurt, shockingly immature and unprofessional imessage, filled with lies. also my "6k" trade was worth 8k, so nice try. (and no a boxer engine doesn't last 600k miles ) read more

Toyota Carlsbad - Car Dealers Near Me - Carlsbad, California

See all

I have purchased many Toyotas over the years, with many of them purchased from Toyota Carlsbad. My recent '26 bZ buying experience has been the best! Alex went above and beyond with respect to his responsiveness, friendliness, patience and professionalism. I also have similar thoughts for my experiences working with Louann, who worked with me twice through my and my daughter's purchases, and Lou, who I worked with for my daughter's first-time Toyota purchase when Alex was out. read more

Stephen and Emily did a terrific job with getting my 2025 Rav 4 hybrid. From build to shipping to sales to financing the entire process was easy, smooth with frequent communication! Recommend seeing them in the Fleet sales office for your new vehicle needs.... read more

Toyota Carlsbad - Car Dealers Near Me - Carlsbad, California

I traded in a Tundra for new 4runner 2026. I was told due to high gas prices they could only give me 33k for vehicle. The carmax was over 40k. They would not budge. They said they would only make a couple grand if lucky. Today I saw my trade-in list for 46k. Do not trust this location, they are con artist that just was to treat you nice on the outside but treat you like crap.The sales guy was nice but was part of the big scam. So disappointed and will never go back or recommend this dealer to anyone. I am going to leave reviews for this location every where I can so no one else has to deal with this ever. read more

They do a good job making repairs here and the people who work here are always very polite and friendly. If you need something done that is expensive, however, you will find better pricing elsewhere. Overall my experiences here have been good, but i now compare prices. read more

Purchased a Toyota RAV4 from Randy Hollingsworth yesterday and just wanted to come on here to say Randy is awesome! He answered all of our questions about the car and was extremely thorough throughout the whole process. He was also very personable and made us feel comfortable the entire time. Buying a car can be stressful, but Randy made the experience smooth and enjoyable. Bob in finance was also very kind, and the paperwork process was smooth and easy. We will definitely come back here the next time we're looking to buy a car. Best dealership in North County! Thank you again Randy and Bob! read more

I went in just to look at new cars and had a great experience. Martin was the salesperson I spoke with, and he was extremely helpful from start to finish. He took care of everything for me and made the whole process smooth with zero issues. Leeann, the finance manager (I believe that was her name), handled all the paperwork and made it quick and easy. Honestly, it was the first time in my life I've ever dealt with an honest finance person at a car dealership. Overall, it was a very positive experience, and I highly recommend this dealership read more

Just purchased our latest Toyota for the first time at Toyota Carlsbad. All the staffs are amazing, and Jose Sanchez is their champion rep. He was the reason we decided to purchase our new car here. Great experience at this wonderful place! read more

Alan was amazing ! He was super attentive and helpful when it came to picking the right car for my husband and I. His service was excellent and we highly recommend working with him ! read more

I'm am very upset, I purchased the car connect this morning. And it's not accepting my phone number. I called Carlsbad Toyota, she sent me to service they put me on hold for 25 minute. To my surprise I was connected to Toyota Puerto Rico! Seriously! I called again on hold for almost an hour spoke to Mike and he said Tony would get right back to me that was at 11:30. Still no call! I had to drive to San Diego using Waze from my phone. I am not a happy with Toyota Carlsbad at all! read more

Toyota Carlsbad y'all rock! Service for oil changes is smooth sailing! Staff is friendly and professional! I live in a senior community just down the street from them and when we had a fundraiser that was upcoming to fund our activities I wanted to know what car brand our residents had the most of. Well we own 3-1 Toyotas here! Wow!! I took my information to the manager to ask for a donation and they were very generous! To say we are grateful is an understatement and to know that they support us if everything!! Thank you Toyota Carlsbad for not only being amazing at your service BUT for supporting our community! Well done! read more

I'm writing to share my sincere appreciation for the exceptional service I received at Toyota Carlsbad during my purchase of a Toyota Land Cruiser (Stock Number: 15644) on January 24, 2026. From start to finish, the experience reflected a level of professionalism and customer care that deserves to be recognized. From our first conversation, Mr. Danny Watson (Sales Rep) was attentive, thorough, and genuinely focused on helping me make the right decision. He listened carefully to what I needed, provided clear and accurate information, and answered my questions in a way that made it easy to move forward with confidence. He communicated clearly, answered questions thoroughly, and remained responsive and professional at every step. What stood out most was the care he showed in making sure I felt informed rather than pressured--an approach that reflects both strong character and deep respect for the customer, exactly what a customer hopes for during an important purchase. I also want to commend Ms. Mandi Grudek for her excellent support as Finance Manager. She helped make what can often be the most stressful part of buying a vehicle feel smooth and straightforward. Buying a car can be stressful, but Danny and Mandi made the process smooth, professional, and genuinely enjoyable. Their coordination and courtesy created a seamless experience, and Danny's steady leadership and follow-through were central to that outcome. read more

Toyota Carlsbad - 2026 Land Cruiser - Car Dealers Near Me - Carlsbad, California

See all

Toyota Carlsbad is the best car dealership in San Diego County!!!! I had looked at cars at Toyota El Cajon, Toyota lemon grove, Toyota Chula Vista, Toyota Kearney mesa, Toyota poway and others. They all treated me like I was a child, and because I'm a single woman. I was talked down too. Toyota Carlsbad treated me with respect and kindness. Lou Maldonado is Fantastic! He didn't push any extra charges on my purchase or tried to make buy a car out of my price range. I came in and there was no going back and forth to get a good deal. Lou Maldonado did everything, he is experienced and so knowledgeable. I will be telling all my friends and family to only buy cars at Toyota Carlsbad, the Best car dealership in town!!!! They get 6 Stars! read more

They are currently under construction, but my shopping experience was excellent! Go see Adolfo he is knowledgeable and was willing to spend time educating me about what cars were available and all the details on specific trim models. read more

Thanks to the team for the new prius. Jose Sanchez was great and straight to the point on price. Never felt rushed and made my time there awesome. Made sure to communicate since car came off the trailer and gave updates throughout the delivery. The building is under improvements so the trailers are just that but everyone was accommodating. Great experience, also thanks to Bob in finance and Monse, big help. read more

We were Lucky to deal with Natalie Pendergast as our sales person. Highly recommend her. Customer service was top notch. Easy transaction, great communication. Got the best deal in town for our new family suv. Highly recommend Natalie for your future Toyota vehicle purchase/lease. Shout out to Lucky, who helped us with all the financial paperwork. Excellent communication skills, easy transaction, everything well explained and amazing customer service. Thank you both for an easy pleasant transaction. read more

I drive 40 min to see a Lexus with low miles I spend another 50 min test driving it I called my insurance to inquire on how much it would be to insure it. Then this dealership tells me oh sorry it's already been sold. I started crying it was the first car I really loved. The salesperson named Frank didn't even have the balls to come up to me and apologize. He had to have another salesman to tell me. Then they try and sell me a ford edge that had the smell of baby vomit in it. So shady! Shame on this dealership and the shady business practices. No wonder car sales men have a bad rap! They sold the car right under me to someone who probably offered them more money. Disruptive business practices! And to think now the business manager replies with an I'm sorry like it's going to fix anything. Your apology holds 0 value. You lack ingenuity and integrity in and at your dealership! Shame on you! read more

Toyota Carlsbad - Car Dealers Near Me - Carlsbad, California

Everything about the experience was great. I didn't feel pressured and the team went above and beyond to make me happy. Special shout out to Luiz Gottardo! read more

Toyota Carlsbad - 2026 toyota corolla hatchback - Car Dealers Near Me - Carlsbad, California

See all

Luiz Gottardo and Toyota Carlsbad gave us exceptional service when we purchased our 2025 Toyota Grand Highlander. Honestly I have never looked forward to buying a new vehicle, it's stressful and there's often pressure involved, and frankly it's exhausting and just something I am happy to avoid as long as possible. I have to say this is the one instance where my husband and I actually enjoyed the experience. Obviously driving away in our new vehicle is fun, but any negotiations and paperwork are typically a nightmare. But Luiz really made our time there enjoyable. He was very friendly, quick, efficient, straightforward and honestly very kind. Luiz is just a very warm person and I think we got a great deal too! We enjoyed talking with him, and we were so happy with our purchase! He is definitely the best sales person we have ever had. Of course I have to add Leeann Hauser, the finance manager, is also just the best! She was friendly, she promptly and accurately completed our paperwork, she clearly explained all of our options with no pressure, and she made us aware of possible choices that just might be a fit for us. We really ended up with everything that was important to us. Thank you so much Luiz and Leeann for your time and professionalism! Juliette and Larry read more

Toyota Carlsbad - Our new 2025 Toyota Grand Highlander - Car Dealers Near Me - Carlsbad, California

My wife and I had the BEST experience with the team at Carlsbad Toyota. I worked with Dillon Wetzel, Randy Hollingworth, and their financial specialist Lucky. They all made sure we had a great experience, answered all our questions, and made the process extremely easy. I couldn't be more satisfied with our experience and we actually commented that it was a night and day difference from when we purchased my wife's Grand Highlander Platinum at Kearney Mesa Toyota (horrible experience). As long as we live in the SD area we'll be taking our business to Carlsbad Toyota going forward. They're straight shooters, no hidden additions that drive up the price, and worked with us. Amazing! read more

Toyota Carlsbad - 2024 Tundra Platinum 4WD - Car Dealers Near Me - Carlsbad, California

Mark couldn't have been any more rude. Offered a reasonable price on a Tundra and he hung up on me. Terrible service.

Great dealership! I had a good experience with Hamid in Sales. He gave me a good deal compared to other dealers and made sure we were taken care of. Veedesh in Finance was very efficient and did not pressure us in purchasing stuff we did not want. I would go back to Toyota Carlsbad for my next Toyota purchase! read more

See all

Hamid (the fleet manager) and Bob(finance manager) made the process of purchasing a new car go smoothly, and stress free! If you're in the market for a new car, I recommend requesting Hamid as he's very friendly and patient despite the many MANY emails I sent him haha. Bob made sure to explain the paperwork page by page, which helped me understand everything more thoroughly before signing. I plan to come back to this location many years to come for servicing, and in the future if I ever need another vehicle! read more

Toyota Carlsbad - 2025 Toyota Prius se - Car Dealers Near Me - Carlsbad, California

5/5 stars for our sales guy, Luis. He was amazing, educated us on the car features and also the market, did not pressure us. He also found us the unicorn colors combo. The dealership does provide prices at MSRP. Very hard to negotiate bc of Toyota's high demand and low inventory. 3/5 overall is bc when we got to the finance guy, I can't remember how to spell his name, but started with a V. He was quite rude after we declined all dealership extended warranty. Rushed us when we were trying to read our contracts closely. Even though this is not a 100k car but it is a lot of cash and was our hard earned money. I did not appreciate the rudeness, especially when I wanted to triple check that the math was correct and things were entered properly. Additionally, when he asked us to check for our home address. He initially put an area as the city. I asked him to check again, he said it would be fine to leave it until I demanded that my parcel and legal address has San Diego. I do not want the DMV to not be able to send us out title and license plate. Overall, I highly recommend this dealership just make sure you double triple check paperwork with the finance department. Especially if you have to finance your car, do your research in advance. Bring a family or friend that know how to read car paperwork. read more

Amazing help by Jose B. Sanchez , really happy. Second car he sells me. 10/10 experience Come in ask for Jose. read more

Toyota Carlsbad - Car Dealers Near Me - Carlsbad, California