Exceptional service from Derek Fernandez! If you are shopping for a used car at Toyota Carlsbad, do yourself a favor and ask for Derek Fernandez. Working with Derek was hands-down the best car-buying experience I've ever had. From start to finish, he was remarkably professional, knowledgeable, and--most importantly--genuinely caring. You can instantly tell he isn't just trying to make a quick sale; he genuinely cares about getting you into the right, reliable vehicle that fits your budget and needs. He took the time to answer all my questions, made the entire process completely stress-free, and treated me with real honesty and respect throughout. Thank you, Derek, and the Toyota Carlsbad team for the top-notch service! I'll definitely be recommending Derek to all my friends and family. read more

Toyota Carlsbad - Car Dealers Near Me - Carlsbad, California

We had an amazing experience at Toyota Carlsbad! Emily, our Internet Sales Manager, had everything ready to go before we even arrived. We had the deal done and all we had to do was sign the paperwork. She was friendly, professional, and incredibly helpful. We would definitely buy from her again! Bob, the Finance Manager, was also wonderful to work with and had us completely signed and out in less than 30 minutes! And a special shoutout to JR, who took the time to walk my daughter through all the details inside the car. She really appreciated his help and it made the experience even better. Thank you, Toyota Carlsbad, for making the entire process so easy and enjoyable! We truly appreciate everyone who helped make it such an amazing experience! read more

Toyota Carlsbad - Car Dealers Near Me - Carlsbad, California

Dealing with Toyota Carlsbad was hands down the worst car buying experience I've ever had . I know dealerships get a bad rap, but my god, I'll never step foot on to Toyota Carlsbad. A little backstory: I went to a different San Diego Toyota dealership to buy a new truck and trade in my current truck. No hassle, no fuss, I was offered $38K for my truck (KBB range for my truck was $36K-$42K). Unfortunately they didn't have the truck I wanted so I said I'd like to think about it. I left and did some research and saw Toyota Carlsbad had the truck I wanted. And here, our story begins. I called Carlsbad to see if they'd give me a quote for my truck over the phone. Mark was the one who I was transferred to to work out a deal. After going back and forth for over an hour with him and the previous person, he finally gave me a verbal offer of $35K. I told him no thank you, and disclosed a different San Diego Toyota dealership offered me $38K. But if Carlsbad could match or beat that offer, then we can work out a deal for my truck and also buy a new truck. He asked me to text him a picture of the offer when we get off the phone and he'll "see what he can do". So I immediately text him a picture of the offer sheet from the other San Diego Toyota dealership and well as the KBB print out... no response for the rest of the day. I then text him later the next evening because I never heard back from him asking if he can help me. He then responded 3 DAYS LATER with, in short, "drive to Carmax, they pay top dollar. Get a quote, send it to me, and I'll match it". I told him I don't have time to drive to carmax because I work the next several days, but if he can just let me know if he can match or beat the offer from the other San Diego Toyota dealership to let me know and I'll drive over and make the deal because they have the truck I like. He then insisted the rest of the next 2 days via text that I drive to Carmax and he'll match that offer. To humor Mark, I called Carmax during my lunch break and asked if the offer is the same in person versus online because I can't come in person before they close due to work. They said it's the same. So I did their online offer option and the offer was $34K. This is what REALLY makes me angry. Rather than saying yes or no on my other offer to match or beat it, he insisted I go to Carmax. And he WELL KNEW that the offer was $34K, that's why he strategically offered me $35K. And why would he think that him matching an offer at $35K is something that I would entertain when I already proved to him that a different San Diego Toyota dealership offered me 38K?! He then later offered $36K, but I mean what's the point? I explicitly asked him to match or be that offer in order to make a deal. This is the reason why people don't trust car salesman. It's all lies and deception. I feel bad for the people who aren't quick enough to research things on their own and be able to recognize when people are straight lying to them. To end of the story, I went to a different San Diego Toyota dealership and they were amazing (see my other review for that company). They beat the 38K offer. Straightforward, honest transaction. No Carmax sales pitch. Just honest conversation and easy transaction. Two Toyota dealerships out of the three never mentioned Carmax once. So for Carlsbad to continue to insist I go to Carmax for an offer when they knew was a lowball offer, it's just so shady. Easy to say, I will never go to Carlsbad to buy yourself a vehicle read more

Derek Fernandez is the most real, personable and helpful people I've ever had the privilege to work with from ANY car dealership in my entire life while buying my car from Toyota Carlsbad. Derek, and the entire staff, helped me through each and every step. And Aaron Flore in Financing was also attentive, informative, patient and thorough with completing the finance and contract completion. I cannot recommend them enough and I encourage you to ask for Derek and Aaron and they will make sure you have a positive, and even enjoyable, shopping and buying experience at Toyota Carlsbad. read more

Took car in for 35K on 9.19.26 as always Taylor was amazing got car done in about an hour. He is an exceptional employee always kind professional and helpful. He also always makes us feel valued because he truly cares! Thanks again Taylor for all of your help! Jim M read more

Alan Gabriel is a one of a kind car salesman & an even better human @ heart . Also , Lucky Huynh from the finance department , another rare , good hearted , amazing professional who is in the business to help out their customers . If you are looking for a car, ask to work with these individuals. They will take care of you . read more

I had an excellent experience working with Hamid and Matthew on my vehicle purchase. They offered me a great price, and although I drove all the way from Los Angeles, they didn't have the exact vehicle I wanted in stock. They went above and beyond to search for it and successfully found the exact model I was looking for. The entire process was smooth and hassle-free, with outstanding customer service from start to finish. Lucky in the finance department was also wonderful to work with and made the financing process easy and straightforward. I truly appreciate everyone's help and professionalism. I would definitely recommend Hamid, Matthew, and Lucky to anyone looking for a vehicle! read more

So have waited to post. We had been customers for nearly 30 years and leading vehicles mostly and some bought. When it came time to move into a new highlander, which was our 5th the options I was given and the deal they wanted to make was unbelievable. They don't care how long you been a customer and how much money you have spent with them there is no loyalty only to THEMSELVES ! They wanted me to pay over $700 per month for a lease and that's with a lease coming back in fantastic condition, and with a credit score above 750, and was told that was the best deal. So bought the car kept it and then traded right away to Premier Chevrolet and they gave me a great deal even paying off my Highlander. So after all the years it's no loss would not recommend this dealership to anyone unless you want to get ripped off and treated like a second class citizen and that they are doing you some kind of favor. NOT ! read more

This review is focused on my experience working with a salesperson and doing a test drive of a RAV4. I did not purchase a vehicle through Toyota Carlsbad. I reached out to Toyota Carlsbad as their website showed they had a 2026 RAV4 FWD in stock. Hamid, the salesperson, reached back out to me to let me know that they did not have that specific configuration in stock, but had an open reservation that was in transit. He let me know I could put a refundable deposit to reserve it. I decided to proceed with that and it was very easy with their reservation system. Hamid kept me up to date on the status of the vehicle. When it arrived, my wife and I scheduled a time to do a test drive. When we got to the dealership, it was out and ready for us. Hamid showed the car and its features to us. My wife did the test drive as I needed to watch our baby. After the test drive, Hamid gave us a quote for the car and some options. The quote was very competitive and he did not try to pressure us into any add-ons. We wanted to think about it for a day as we were test driving other cars, which Hamid was amenable to. My wife and I talked it over and were having a hard time picking which car we liked. Since I did not get a chance to test drive the RAV4 myself, I reached back out to Hamid the next day and asked if he was okay letting me come back to test drive myself. He was fine with that and I came back up to test drive. Hamid let me take my time and really let me feel out the RAV4. After driving it, I decided that it wasn't a fit for us. I let Hamid know. He had no issues with that and was extremely professional. Overall was very happy with my experience. Hamid was straightforward, honest, communicative, and overall great to work with. If we want to look at a Toyota in the future, I will definitely reach out to Hamid and Toyota Carlsbad. read more

We purchase a new car every few years, and knew it was due time a LONG time ago! But with increased costs of living, gas prices, etc., it felt like such a gamble and we delayed our purchase. We finally decided last December that it was time to go for it. Luckily, Carlsbad Toyota was our third and last stop (after visiting a few other Toyotas in the inland empire area). Chase M. and his manager helped us through the sales process from start to finish for purchasing our dream truck at a fairer offer than any other place. We can't be happier with the purchase that they made something feel impossible, possible. I highly recommend their business and great service if you are looking for your next car. read more

Worst experience ever, Caesar in the used car area lied to me about the car he was selling me. I had 1 request, a V6. My only request. Caesar even text me the CarFax paperwork and sure enough the car was not a v6. I wasted so much time, and am blown away by the rookie move a car salesman did. Study your cars, know what you are selling before meeting with repeated customers. Even sent a email to Jeff, in Sales no response and called on my lunch hour Tuesday. Toyota you can do better, you should be ashamed. read more

I'm disappointed with the level of customer service. This dealership financed my first vehicle, so I expected better communication and support. I've made numerous attempts to reach them by phone, but have been unable to get a response or a return call. This has been frustrating and unprofessional, and I hope they improve their communication with customers. read more

My car gave out on Friday morning and Jose had an appointment set up with me that same morning at 11! He was super helpful breaking down the contract and answering all my concerns! I left with a brand new car by 1 o'clock :). Thank you Jose! read more

Toyota Carlsbad - 2026 Toyota Corolla - Car Dealers Near Me - Carlsbad, California

So looking at my windshield sticker, my next service on my Toyota Corolla Cross was due on May 5. I scheduled the appointment and arrived this morning on time. My service writer, Ari came out in said "you really haven't driven the amount of miles to warrant the service. I'm glad to take care of the scheduled appointment if you'd like, but there's really no need at this point. Your next oil change because of your mileage would be in January. I could go ahead and rotate the tires if you'd like but again there's no need at this point." I'm thankful to do business with a service department that is truthful And not willing to take advantage. read more

Alex Rangel help me out and I was very happy with my experience . From beginning to end everything went smoothly and I am very happy with my new 4Runner it's everything I wanted . Once at the dealership everything was effortless and quick . Alex was very helpful and efficient highly recommend if your looking to buy a new car look no further he's your guy ! Thank you again Alex ! read more

Really weird experience and will never come back here. Right when we got there, the sales guys were speeding around in a golf cart yelling at each other about taking someone's customer outside of their rotation order. Walking up, there were maybe 6 or 7 of them standing in a group trying to figure out who would help us, and nobody even said hello. Someone finally came over, we gave our whole spiel, but another sales guy walked up interrupting mid-conversation to poach us. Their exchange right in front of us was passive aggressive about commission and rotation order which was a huge turnoff. The original guy disappeared without a word, so we had to repeat everything all over again. The second guy was condescending about what we were looking for, an older used car under $15k. I said "under $15k" before saying "older" and he scoffed and said "well for $15k yeah, it would have to be older," like I was an idiot. Then he launched into a lecture about how dealerships would never carry something like that, so we left. We had literally just test driven a super clean 2013 used car for $8k at Mazda down the street. I definitely wouldn't come back here knowing their team talks to customers like that. A complete circus from start to finish. Too many sales guys on one shift foaming at the mouth to poach customers and saying whatever they can to strip your confidence and make you pay more. Plenty of other car places around to take your business! read more

Canceled my appointment i made online. Long time customer, so think they have some issues with front desk personnel.

I had made an appointment to see a man about a horse. When they met me the response was. Hopefully I can find the car. ...uh oh I was worried. The car was on another lot not too far away. Jeff went to go pick up the rav 4 while we wandered. I spotted the cutest as can be corolla cross. I wanted to speak sweet nothings to her but decided to wait after I drove the other car. Where else do you test drive woth a view of the ocean. It was dreamy. I liked the rav 4 but I didn't love it. So I test drove the Corolla cross. Before I got back I was talking about our future together. I asked Jeff to make it happen. After running in and out of the office a ton of times. I was transferred to the finance department and was lucky enough to be helped by Lucky. The experience was quick and painless. I was a little hungry and they gave me a snack so no one was hurt in the process and now I need a name for my new car. Check them out! read more

I had an excellent experience purchasing my 2019 Mazda Miata from Toyota Carlsbad. The entire team was professional, helpful, and made sure everything came together. A special thank you to Doc, Sam, and Ivan for all of their help throughout the purchase. They were patient, answered my questions, kept me updated, and worked with me to make sure everything was completed smoothly. I really appreciated their communication and willingness to help every step of the way. I'm extremely happy with my Miata and couldn't be more excited to be driving it. Thank you to everyone at Toyota Carlsbad for making this such a positive car-buying experience. I would definitely recommend them to anyone looking for a vehicle! read more

Very happy with our experience at Toyota of Carlsbad. Our salesman Jose Sanchez took great care of us from start to finish. read more

Toyota Carlsbad - RAV4 - Car Dealers Near Me - Carlsbad, California

People are super nice and helpful. The best place to get a new Toyota near San Diego! Really appreciated for them!

OMG!! amazing customer service! Alan was just amazing he was on top of everything, getting my daughter and myself into our cars, it was easy peasy...we drove from Riverside County to San Diego, and it was worth it. Thanks, Alan for your time. And to anyone and everyone in Toyota THANK YOU!!! read more

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A Sprint Booser was causing my Tacoma to turn off and make me think about ditching it. Ken M. saved my rig. Great guy, looked to help me out and with Trent (Tech) they saved my rig. A Pre Collision fault kept coming and shutting my TRD PRO down literally. There is a reason to go to a dealership and it's guys like this. Stoked! read more

Had the best experience with Moe Elhabbal. I absolutely hate car shopping but with Moe it was the best experience every! I told him exactly what I wanted and didn't want, he delivered ten fold. No haggling or feeling pressured. I'm so happy with my Toyota purchase! Thanks Moe!!! read more

The car buying experience can be an extremely horrible one. It can be from the salesperson, the financing person or the store in general. Please read my other reviews for horrible experiences. In this case, it was an excellent one. From the start, we spoke with Lou Maldonado. He gave us an upfront price and it beat all the other dealerships in the Los Angeles area by thousands of dollars making the trek out to their dealership worth every moment. The whole experience here from the sales people to financing to the people who cleaned and washed the car before we drove off the lot were spectacular. Lou, if you're reading this, thank you so much! You made us a true fan of your dealership and we will continue to purchase our cars through you. read more

Customer service was above par! Omar was very friendly and helpful. He made us feel comfortable with the whole process. I'd definitely recommend Toyota Carlsbad. read more

Lucky at Toyota Carlsbad Finance provided an outstanding experience while helping my wife and me finalize our vehicle purchase. From the very beginning, the entire process was smooth and professional. Martin was the first person we met, and he was genuinely helpful and grateful to show us any vehicle we wanted to see. When it came time to complete the deal, Lucky made the experience truly memorable. He treated us with the greatest respect, especially as someone who served in the military. His love for America and deep appreciation for service members was joyful and sincere. He shared that his father was an officer during the Vietnam War, and hearing his story really touched my wife and me. I would strongly recommend that any military member--active or retired--or anyone looking for a respectful and streamlined car-buying experience ask for Lucky when purchasing a vehicle at Toyota Carlsbad. My family and I will absolutely be Toyota Carlsbad customers from this point forward. read more

I have purchased many Toyotas over the years, with many of them purchased from Toyota Carlsbad. My recent '26 bZ buying experience has been the best! Alex went above and beyond with respect to his responsiveness, friendliness, patience and professionalism. I also have similar thoughts for my experiences working with Louann, who worked with me twice through my and my daughter's purchases, and Lou, who I worked with for my daughter's first-time Toyota purchase when Alex was out. read more

I just bought a new car with Jose Sanchez and he was so great! He was so helpful, clear, kind, and made the process easy and stress free. As a young woman who went alone to purchase the car, I was nervous about being pressured or not taken seriously. Jose was really awesome and would recommend him to everyone. Lucky helped me with the financial portion of the purchase and he truly is beyond amazing. Thank you both so much! read more

I am leaving this review specifically because of my experience working with Emily in Internet Sales. I received a quote on Saturday, responded the same day, and left a voicemail. I was told Emily would contact me the following day. Throughout Sunday I repeatedly followed up, sent emails, and called the dealership trying to discuss the vehicle and ask a few questions before making a purchase decision. After calling the dealership again, I was told Emily wanted to speak with me. Emily then emailed me that she was finishing up with a client, that the vehicle was available, that there were appointments scheduled to see it later that day, and that she would call me shortly. I had to call again to try and get in touch. It was only after asking to talk to a different sales person did she call me back. What frustrates me is not that the vehicle sold. Cars sell every day. What frustrates me is that I spent nearly an entire day trying to reach the salesperson assigned to my inquiry, repeatedly being told I would receive a callback, and never receiving one. If a salesperson is too busy to help a customer, that is understandable. However, repeatedly promising callbacks and failing to follow through is poor customer service. If Emily was unavailable, the dealership should have had another salesperson or manager assist me rather than leaving me waiting throughout the day. I was a serious buyer, responded promptly, and was actively trying to move forward. Unfortunately, the communication and follow-up fell well below what I would expect from a dealership. read more

Did not have the greatest in person experience here. I walked into Toyota and a gentleman was just slouched in his chair playing a car racing game (got him on video while i sat there for 10 min). A gentleman from a far greeted me and i told him i was looking for Perrin i had an appt. There was a girl at the front desk who heard me and finally Decided to greet me. I have been communicating with Omar about finding a certain vehicle and he's been nothing but amazing! Unfortunately he was off that day but advised Perrin i was coming. Perrin was busy and i waited for him. He helped me test drive a car. He was very kind and professional. I drove the car and came back and parked it where it was originally parked. Another gentleman rudely said "i wouldn't park there you need to park that somewhere else" i said you didn't have to be rude. There are other ways to go about that. I did not have a good experience at Toyota Carlsbad. Like i said. Omar and Perrin are wonderful!!! It was unfortunately Omar was not available, i am still going to continue my search only through him. Your other employees need to work on their bed side manner. read more

AVOID MARVIN AT ALL COSTS, I wasn't going to name him until he left me a nasty message. MSRP baited, drove 30 minutes for no reason. No I don't want you to hack up the factory harness with a junk security system and make me pay for it. Advertised MSRP, adds 5-6k in useless junk that actually reduces the value of the car. Refuses to negotiate past that. The salesman was focused on giving a "hard" sell and didn't know much about the vehicle other than it must be better than everything else I'm considering. he also did the classic "good cop" "bad cop" sales manipulation tactic... "oh man i'm really your best friend but my manager just won't budge". just a really obnoxious, negative experience that is unfortunately all too common in this industry. left me a butthurt, shockingly immature and unprofessional imessage, filled with lies. also my "6k" trade was worth 8k, so nice try. (and no a boxer engine doesn't last 600k miles ) read more

Toyota Carlsbad - Car Dealers Near Me - Carlsbad, California

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Stephen and Emily did a terrific job with getting my 2025 Rav 4 hybrid. From build to shipping to sales to financing the entire process was easy, smooth with frequent communication! Recommend seeing them in the Fleet sales office for your new vehicle needs.... read more

Toyota Carlsbad - Car Dealers Near Me - Carlsbad, California

I leased a car back in 2023 my lease was almost up. I was deciding on my options of buying out my lease, turning in the vehicle & get a new lease option, or sell it & keep the equity -I went in to see Mark he showed me the new 2026 RAV4 prime hybrid. He didn't pressure me into getting a new vehicle. He heard my concerns. Which was basically I loved my 2023 but I missed getting the extended warranty so he looked at my options of having the car refinanced with an extended warranty. I told him I could go to my bank and get a loan at a 5.19 interest rate so he matched that along with a five-year 60,000 mile warranty at a great price with some limitations. I went to see the finance guy Bob and he even did me one better and got my financing rate at a 4.98 with a 60,000 mile warranty bumper-to-bumper, for just $700 more than what I initially discussed with Mark. I basically just laid out my concerns, they heard me and worked their magic to meet my goals. No high sales pressure. I have an older SUV & when I'm ready to let that go I'd go back to Toyota to see Mark & Bob & use it as a trade in for another lease. Lease options to buy is a great way to get a huge chunk paid off. read more

I went in for an oil change, and had Kevin Laird, as my Service Writer. Kevin is the absolute BEST. I trust him on every level, and feel very confident that whatever he suggests to do, will keep my car in good shape, and also keep it reliable. Toyota makes a wonderful product, and my car is an Avalon 2011. It runs great, and I fully credit Kevin with the thoroughness and care he gives my car. Once a car is sold, the car is in the hands of the service department, and in my view, if you have Kevin at the helm, you will be in the best possible hands, for sure. Well done, Kevin, well done! read more

I'm am very upset, I purchased the car connect this morning. And it's not accepting my phone number. I called Carlsbad Toyota, she sent me to service they put me on hold for 25 minute. To my surprise I was connected to Toyota Puerto Rico! Seriously! I called again on hold for almost an hour spoke to Mike and he said Tony would get right back to me that was at 11:30. Still no call! I had to drive to San Diego using Waze from my phone. I am not a happy with Toyota Carlsbad at all! read more

They do a good job making repairs here and the people who work here are always very polite and friendly. If you need something done that is expensive, however, you will find better pricing elsewhere. Overall my experiences here have been good, but i now compare prices. read more

Toyota Carlsbad y'all rock! Service for oil changes is smooth sailing! Staff is friendly and professional! I live in a senior community just down the street from them and when we had a fundraiser that was upcoming to fund our activities I wanted to know what car brand our residents had the most of. Well we own 3-1 Toyotas here! Wow!! I took my information to the manager to ask for a donation and they were very generous! To say we are grateful is an understatement and to know that they support us if everything!! Thank you Toyota Carlsbad for not only being amazing at your service BUT for supporting our community! Well done! read more

Toyota Carlsbad is the best car dealership in San Diego County!!!! I had looked at cars at Toyota El Cajon, Toyota lemon grove, Toyota Chula Vista, Toyota Kearney mesa, Toyota poway and others. They all treated me like I was a child, and because I'm a single woman. I was talked down too. Toyota Carlsbad treated me with respect and kindness. Lou Maldonado is Fantastic! He didn't push any extra charges on my purchase or tried to make buy a car out of my price range. I came in and there was no going back and forth to get a good deal. Lou Maldonado did everything, he is experienced and so knowledgeable. I will be telling all my friends and family to only buy cars at Toyota Carlsbad, the Best car dealership in town!!!! They get 6 Stars! read more

I went in just to look at new cars and had a great experience. Martin was the salesperson I spoke with, and he was extremely helpful from start to finish. He took care of everything for me and made the whole process smooth with zero issues. Leeann, the finance manager (I believe that was her name), handled all the paperwork and made it quick and easy. Honestly, it was the first time in my life I've ever dealt with an honest finance person at a car dealership. Overall, it was a very positive experience, and I highly recommend this dealership read more