One word. Tanner…read more(service advisor). He legit has changed my mind about Lexus. I've had horrible service over the years from Escondido and San Diego. I was going to get rid of my (paid off) car and get into a non Lexus lease because I was getting frustrated and annoyed with service advisors. The Carlsbad location is a further drive and the center seems older. But I can tell you it was WORTH IT because of Tanner. He was upfront, honest, and knowledgeable when I first spoke to him. I needed brake pads and possible new rotors. I just trusted him when he said to first pay for the brake diagnostic (I think it was like $59.95?) and they'll know exactly the issue to see exactly what needs to be done. The fee will go directly towards any service and it wasn't a loss as I knew for sure my brake pads were worn badly. The loaner department was also quick and efficient (I think the guy's name was David?). He got me their newer 2025 RX to the loaner and I totally understand why they give Lexus loaners as I emailed tanner to say hey wait don't do the service as I may just trade in the car (kinda half joking here). But I know which car I'll be getting in the next two years now. The brake service was PERFECT. I didn't need new rotors (yes!!) but was super close to it (as i expected). I also decided to get a full interior/exterior detail for the car (haven't had it since owning it so it was much needed). I am back today for the alignment (got the wheels at Costco few min away as their 4 tire special beat Lexus). Hopefully alignment went well but I wouldn't expect anything less at this point with Tanner and his team here. Thank you Carlsbad Lex!

One star only because I like the car. I went into the…read moredealership about an hour before closing, expecting to look at a car and leave a deposit to return the next morning. Instead, I was met with high-pressure sales tactics. They claimed the advertised online price was a "mistake," refused to hold the car with a deposit, and pressured me into buying that night. They also offered me next to nothing for my trade-in, then shooed me out without an orientation to the vehicle. I was told I had an option contract, but when I found a better financing rate, my calls were ignored. I was also pressured into buying an extended warranty, when I called Lexus corporate to cancel, I later learned the dealership hadn't submitted the required paperwork and the car was not tagged as certified pre-owned in the system. Emails and calls went unanswered for weeks until I contacted the general manager. If you buy here, make sure you secure outside financing before you walk in. They will relentlessly pressure you to finance through Lexus. The experience was so bad that I now go to Lexus Escondido for all my service instead of returning here. Edit: I forgot to include. They also charge you $2,000 for an "optional" security device which isn't a car alarm and they can't explain what it does- but it's actually not optional.

I had a great experience working with Jaden during my car-buying process. Buying a car is pretty…read morestressful and overwhelming, but Jaden was patient, helpful, knowledgeable, responsive at all hours of the day (if not his team members were very helpful), honest, kind, and easy to work with from start to finish. He adapted his communication style to my method as I was very busy and couldn't answer the phone as much. He worked hard to return my calls even after hours as we were working through the paperwork, he answered my all of questions even if it involved asking others to confirm, helped me understand the vehicle, the process, and where to go when I needed help (even after the car purchase), and made me feel supported without being pushy. He even answered my partner's call when my partner needed to handle things given the short timeline and I had a lot going on. Even as we were purchasing the vehicle, I saw some smudges and I really appreciated his professionalism, kindness, and follow-through throughout the process. It felt like he genuinely wanted to help me find the right car, tried to get me what I wanted out of the car buying experience with a lot of work behind the scenes, and make the experience as smooth as possible. Jaden was able to do what no other dealership in the area could do. I want to thank Jaden for making such a big purchase feel much more manageable, for getting me the car of my dreams, and doing something no other dealer could do. I'd definitely recommend working with Jaden!

Skip this dealership. Chris in sales was rude and…read moreunprofessional. I was way off the mark on what the market was for a specific vehicle, but he was miserably rude about it. When a different sales rep contacted me at a later date and I told them I wouldn't deal with Premier Chevrolet because of Chris , Chris then sent patronizing texts to me after I had already opted out of messaging. Only further confirming that this is not the type of dealership that employs professional individuals who respect their clientele.

The gal who helped me was sweet and helpful. If it was Mike, I would have left. While the gal was…read morewith finance, Mike's behavior was appalling! He loudly burped then was watching something on his phone that was blasting. Then he went off cursing when his colleagues were telling him that they needed to move the cars off the grass per Matt. Mike stood up and shouted "I don't give AF!" And said it about 6 times as he walked out of the door. Disgusting behavior from him. Samantha and Greg were phenomenal!

So I'm not a huge reviewer online, but want to save anyone who I can from making the same mistake…read morethat I did of buying a used car from AutoNation. Their employees outright lied several times and have cost me more time and effort than I could have imagined. We were in the market for a used Jeep Grand Cherokee and headed over to AutoNation CDJR Carlsbad, who had a few used models on the lot. When we pulled up, we were greeted by a sales rep, who showed us a 2017 Jeep Grand Cherokee Summit. We test drove the car, and nothing major jumped out at us, except for a check engine light. When I asked the sales rep, he told me that the service department will toggle the check engine light on to indicate that the car still has maintenance or cleaning in progress. Didn't think much of it, other than that it seems like it made sense to a degree. We told the rep that we were going to look at a few other options but would reach out in the next week or so. Flash forward to our second visit to AutoNation... Now that we were considering buying the Jeep, I did a more thorough check thru the vehicle, and test drove it a second time. This time, there was a weird pressure releasing sound when the AC compressor clutch engaged. I brought the issue up to the sales rep, who lied thru his teeth and said "every Cherokee and Durango makes that sound, trust me I own this same car." Our response was... "great, show me one other vehicle that makes that sound on this lot, and I'll drop it." After giving up on that approach (listened to several vehicles and no sound), I asked if we can evacuate the AC system and recharge... assuming that the low level was causing the refrigerant to pass as a gas where it should be liquid. The rep called the manager and a mechanic up from the service department, who made it their mission to make me feel dumb and like I didn't know what I'm talking about. After they assured me that I didn't know what I was talking about for the last time, I told them that we were going to walk, so they evacuated and recharged and what do you know... the sound went away. We thought this was a win, and decided to pull the trigger on the car. At this point the car goes down for the "Final wash" and the check engine light goes off. We purchase the car with a financing option in place, giving us 5 days to drop a check off for payment in full, and financing would be cancelled. We drive the car home and before we even make it home from the dealership, we get a check engine light. When I plugged my first scanner in (on the next key on cycle), I got no stored and no active codes, second scanner found a previously deleted camshaft position sensor stored code. The next day, we headed back to AutoNation to hopefully work out the check engine issue and to drop the $20k check off. When we got there, we were told that we HAD to hand over the check before service could look at the car... (I win the dumba** of the year award for handing that check over). We pay for the car and head down to the service center, assuming that since it was sold the day before, we would at least get a "Sorry this is happening, we'll get it worked out ASAP." Nope... Turns out that they wanted us to drop the check off so that this work could all be billed to the 3rd party insurance, instead of coming out of AutoNation's pocket. I fully believe that AutoNation knew that this car had lifter problems and needed a camshaft (at least) and lied to make the most profitable sale that they could. When I asked for a rental car of equal size, they told me that they would pay for the cheapest option, anything above that is on me to pay for. It's been a month of us having to pay out of pocket for part of the rental AND the manager of this location has received 4-6 messages from me with zero response. It gets better... I reached out to the sales rep, (since the service center doesn't talk to customers I guess) and left a message with all of the issues that we've been dealing with. He calls me back a while later from his personal phone (so he says) because he is afraid that the manager at his location is recording his calls and if he admits that they weren't completely honest, that he'll be retaliated against. Anyone from AutoNation corporate or the insurance company that has the phone plan which includes outgoing calls... I've been asking for an explanation for a month and radio silence, please find my info from the purchase of the white 2017 Grand Cheorkee from AutoNation CDJR Carlsbad in May 16, 2026... Shouldn't be too hard to find since you still have the car I paid for a month ago... -Kevin

Austin (sales) and Yoni (finance) made this car buying experience seamless and efficient. After…read moreseveral weeks of searching and trying to work with other dealerships we are so grateful to have contacted this Mazda location. It was a bit of a drive for us but well worth it! My husband called in the AM to inquire about the vehicle and we were driving off the lot a few hours later. Austin was our salesman who helped us over the phone before driving all the way in. When we arrived Austin had the car ready, and numbers prepared just as he and my husband had discussed earlier that day. No gimmicks or extra sales pitches. We sealed the deal within 45 minutes and before driving away, he made sure to our gas tank filled which was nearly on empty and had the car detailed (other dealerships were only offering us a $6 express car wash next door!) so this was really appreciated. After going through a few unpleasant experiences at other dealerships, we left feeling confident that we made the right decision with this Mazda dealership. Working with finance was a breeze too. Though they offer you more and it may sound appealing it wasn't in our plans to purchase an extended warranty. Yoni was respectful of that and didn't push anything on us that we didn't want. Highly recommend them if you're looking into purchasing with Mazda. Thank you all so much for helping us through this process!

I am beyond elated to hear that Bob Baker has gone out of business. They will never again be able…read moreto lie and prey upon people. So disgusting. I just found out after TWO YEARS of making payments that they had put a higher interest rate on my paperwork. Lesson learned, I guess.

They made it easy, fast and reliable. Adam was my sales person and found me a like new Cadillac…read moreEscalade. I've already taken three road trips, had zero problems, best car that I've ever had hands-down. I had a disaster car from bmw Carlsbad that broke down one month after purchase and the door panel fell off. I was so happy to be rid of that pos and give my business to honest kind and working people here

I had to seek out an update from Premier Chevrolet of Carlsbad after three days had passed by with…read moreno shared details. When I did speak to Adriana on the third day, Thursday. She shared that the tech who was assigned to my vehicle had already left for the day. The only details Adriana has was that GM had approved one of the two requests for repair. She had no specifics as to which part nor a timeline. She then said she would follow up with me the very next day when the tech returned. She never did that Friday. I made another request for an update on Saturday and another on Monday, no update. I reached out a third time as it's now Tuesday, five days later. I was able to finally reach Adriana. Only to find out one part did arrive and she still couldn't tell me which part. Adriana let me know she would get back to me with an update and a timeline but never did. How is the place in business?! I finally received a completion text. I still have no idea what correction was performed. I also had no means of getting back to the dealer. I then learn the text sent was an error. LOL! No alternative transportation was offered until 13 days in. How do people survive without a vehicle for 13 days? I was never able to break away to retrieve a rental when it was finally made available due to my schedule and rental vehicle availability. I'm told my vehicle will be done on Thursday so I'll wait it out. Three days later, no update. Friday, no update. The weekend goes by, no update. I even left a message with reception for someone in service to call me, no update. PCC service has now had my vehicle for 20 full days. I get ahold of Adriana on day 20. She informs they haven't even started working on my car. WHAT??!! They've done NOTHING but confirm the interior parts are defective, order and receive parts. Due to weather and their own process of working on cars in a queue, they haven't started. I told them to send me a ride share. I'm coming in to pick up my car. I never received a text or call with any information that wasn't first initiated by me the entire 20 days my vehicle was in service. I even made three attempts to reach the service manager Summer. One voicemail, one note to be handed directly to her and another call. No follow up! I haven't yet mentioned that I opened a case with GM beforehand. I was told by GM EV concierge they were unable to receive any update over the 20 days my vehicle was at PCC. Let that sink in GM couldn't reach anyone at their own authorized service center for 20 days. What an absolute embarrassment. I suggest you look elsewhere when in need of service or repair. The incompetence at PCC is rampant throughout all levels of the Service Center.

I will never buy a car any other way! I recently purchased a…read moreHyundai Santa Fe Hybrid through CarOracle, and the entire car-buying process was unbelievably easy. Andrea was super helpful. She took the time to understand exactly what my family needed and helped us stay within our budget. I was searching for a very specific color, and Andrea did all the legwork--locating the vehicle at multiple dealerships, negotiating a great price, and handling all the paperwork. She even arranged delivery right to my front door. If you're tired of the stress of dealing with car dealerships and want a simple, hassle-free way to buy a car, I highly recommend working with Andrea at CarOracle. It saved me time, money, and a lot of frustration.

My 23-year-old daughter just bought her first new car, and I truly can't imagine going through that…read moreprocess any other way -- especially knowing that my husband and I would have been right there in the middle of it with her. Andrea didn't just help our daughter buy a car; she spared our entire family the stress, pressure, and anxiety that usually comes with dealerships and negotiations. Instead of feeling overwhelmed or talked down to, our daughter felt informed, supported, and empowered. And we felt confident knowing she was making a smart decision without the usual games. No dealerships. No pressure. No chaos. Just clarity, professionalism, and a process that actually respects people. What Andrea does is a genuinely needed service -- for young adults buying their first car, busy families, and the senior population who deserve a straightforward, respectful experience without stress or confusion. THANK YOU, Andrea. I'll be singing your praises and referring you every chance I get.

A friend referred me to Carpair. I liked working with Britt…read more My car sold within one day. Britt told me the price and I asked for a little higher price. She successfully negotiated for the price I wanted since my car was in high demand due to its' great gas mileage. Carpair is the only place I will go to buy or sell a car. An employee came to my home and did a diagnostic test and took photos of my car. This was so much better than trying to sell my car myself. Carpair paid for the Uber home after I dropped off my car at the car dealer. Thank you Britt!

Headline: Disappointing experience: No transparency and hidden fees…read more I had mixed feelings about CarPair. The start was great--the app is smooth, and I received a call immediately after putting in my info. I was helping my office sell some cars and thought this would be a faster way to get it done. However, the process quickly turned frustrating. I told the rep, Britt, that we already had a Carmax offer for $12,500 and didn't want to waste anyone's time or money if they couldn't beat it. She "danced around" the question but eventually insisted her experience and systems showed we'd get more. Two days later, the offer was the exact same amount I already had. Instead of being upfront, she pressured me to take the "lowball" deal. To make matters worse, I ended up with a $98.00 bill for a service that provided zero added value. They acted like I was the one wasting their time, despite them failing to meet the price they promised. I wouldn't recommend this to friends or family--you'll get the same price at Carmax with much less work and no surprise fees.