I work up the street from Amato Tire and called asking if someone could take a look at my drivers…read moreside rear during my lunch break because it was slowly leaking air. Rob answered and offered to have someone take a look at the tire "right now"! Rob even offered to give me a ride back to work if I needed to be back. I drove down, and in the next 10 minutes, the cause of the leak was identified and fixed. Thank you Rob and Team for your swiftness and generosity.

Charged $80 to put a truck on their alignment rack and tell me it can't be aligned, jokers i dont…read moreunderstand how clowns like this fall into a shop.. i handed them a bag of camber adjusters for a ford i beam, because thats what this truck has, and he said "we wont do that, thats extra, not part of normal alignment", as if $150 alignment only gets you a toe alignment .. thats the only way to change camber on these front ends... I will give credit where it's due, i drove it 20 feet and came back and was given a refund so shout out for that, cause that was unacceptable. Just cause i look young and you think im not in the industry tried to screw me.. i've done better alignments with string and tape measures on crooked driveways

June 20, 2026: Requested a tow via AAA, and was dispatched an ERS unit. Both the driver Austin and…read moretheir dispatch called to collect information from me and provided me with an accurate wait time. Wanted to give Austin a big shoutout for making the tow a smooth experience. Great communication skills and solid work ethic.

It was a Tuesday morning and I was at the crib trying to handle one normal task before noon. My…read moreGerman Altima had been sitting in the driveway for eight months in a state of mechanical reflection, misfiring like it owed somebody three child support payments. I needed a tow to fix and smog. Simple. Routine. The kind of errand a grown man should be able to complete without a film crew. I called AAA. I'm a Premier member, ten years deep, never asked for so much as a free water bottle. AAA dispatched ERS Towing. Enter Mike. Mike pulled up to my crib in a flatbed -- emphasis on flatbed, the truck specifically engineered for moving cars that do not run -- and walked around my German Altima like it had personally insulted his mother. He stopped at the bumper. The bumper was aftermarket. Mike, summoning the dramatic energy of a man who had never seen a winch in his entire career, declared the vehicle untowable. A flatbed. Defeated. By a piece of plastic that does not even move. While this was unfolding, shawty's son Aiden was on my living room floor eating Hot Cheetos with the focused intensity of a CEO reviewing Q3 earnings. Aiden is five. Aiden has those little silver caps on his front teeth and a stare that has historically destabilized grown men, tax accountants, and at least one Lyft driver I know personally. He locked eyes with me through the screen door, mid-Cheeto, and I could feel him judging me AND Mike simultaneously. I have never in my life been on the same side of a conflict as Aiden. The fact that he and I were aligned against ERS Towing was, in retrospect, the first sign I was about to win something larger than a tow. Dispatch called. Enter Amy. Amy did not yet have a second reason to deny my service -- so Mike, and I want this part read slowly, took an actual photograph of my expired registration sticker and texted it to her, the way a man builds a federal case from his driver's seat. Within 12 business minutes, two unrelated disqualifying issues had been documented, photographed, and triple-archived by two coordinating employees. Neither reason exists in the AAA Member Guide. I have read the AAA Member Guide. Twice. Aiden has probably read it at this point. My German Altima has adjustable air suspension. The car can literally rise to greet you. The bumper concern was theoretical at best. The expired sticker is not a disqualifier under the AAA contract. Mike and Amy appear to operate from a secret rulebook hand-stitched in the parking lot of a Chevron, possibly inside a Nissan Altima with one working brake light, possibly with Aiden as a consultant. My theory, served free of charge: the tow destination was a few miles farther than ERS felt like driving on a Tuesday morning, and 'we don't feel like it' sounded less professional than manufacturing two excuses. Long tows are apparently outside the boutique service tier. Greed dressed up as policy. Roadside refusal as a subscription model. I did not subscribe. I did not get my tow. I did get a documentary. Aiden finished his Cheetos, wiped his hands on the couch, and gave me one slow silver-toothed nod -- the closest he has ever come to validating me as a human being. At that moment I knew I would be writing this review. One star. ERS Towing -- please return the AAA contract. You don't serve this community. You audition it. Even Aiden agreed, and Aiden agrees with no one. AAA, please send a different contractor next time. Mike and Amy can keep the photograph as a souvenir.

Need to avoid the DMV for certain services!!?!? HELL, YEAH!!!! I went to this AAA location to pay…read morefor my DMV annual auto registration, specifically. Upon entering this clean and organized establishment, I was cheerfully greeted with a smile at the front desk to direct me to the right area. There was a slight wait when I arrived, and 2 people were working this department. I think I waited 15-20 minutes, but no biggie, I wasn't in a hurry. Then, after my name was called, I approached a nice and friendly employee who worked at Mary's desk. I forgot her name, but she delivered quick and professional service. I paid cash for my registration fee, and by the time I finished, there were tons of people waiting. Sometimes, there's a wait, depending on which department you need. Bring your AAA card and your patience!!! Heads up!!!!! If you're paying for your DMV car registration, please remember: Bring your registration notice. They only accept CASH, CHECK, or VISA and MASTERCARD. They do NOT accept your visa debit bank cards. I received excellent customer service, and I highly recommend this location for friendly service!! I had no issues, whatsoever! I've been a proud AAA member for 40 years, and it's a great investment!!

Above and beyond is the only way I know how to describe the service I received at this AAA…read morerecently. I had a registration issue I needed help with and found out I can't just go to the DMV to resolve it. I went on a Saturday morning not expecting much. The line was very long by the time it was 7:45 before opening. I was helped right away much to my surprise. Nathan, the representative was willing to call the DMV on behalf of me, and what else I needed to do. I had to return Monday so the rest of the administrative issues can be resolved when the DMV is actually open. The fellow upstairs who assisted me to transition my account from Mid Atlantic region to West region was extremely helpful as well. He went ahead and transferred everything for me and the experience was fuss-free and TOO EASY. It felt too good to be true! I was in and out of there in less than 10 minutes altogether on a Saturday. I returned the following Thursday to take care of the rest of the complicated aspects of DMV blunders. I was overheated from the lack of air conditioning adequately cooling the building. Before I even asked Laura, she had someone bring me cold water to cool off and turned on the fan at her desk to cool me off. I was so touched by the kind gesture. I was able to get all the forms sorted and ready to get it mailed out thanks to Laura. She also called the DMV on behalf of me and advocated for the mistake to get rectified on their end. Somehow they registered my car as out of state even though it was never registered anywhere but in the state of California. Very bizarre. This lead to me being unable to get my personalized plate that I had already ordered that's non refundable. Thanks to Laura, everything was resolved that day. She also made sure I had a spare copy and printed out the forms for me and helped me understand how to fill it out because it was very confusing. I am so glad I have a AAA membership because of all the assistance I was able to receive! I didn't know there are so many services available for members and it was really good to know. Lastly, the building has ample free parking spaces. Pets are NOT allowed so it's good to leave them home.

Mikey from AV Towing came to Laguna Woods to help me and boy did he. He did every thing he could to…read morefix my problem. Rarely do you find someone with such class and professionalism. Nice rig too.

My car wouldn't start so this nice passerby tried to jump it, but it wouldn't start. He was…read moreconvinced it was the starter. I was on tears and devistated so I thought I better call for a tow, so I used AAA for a 2nd opinion. It was Jessie Barrios (sp?) with AV Towing that they sent out rather quickly. He assessed and jumped it. Thank God it started immediately. Jessie was amazing. He was so considerate and definitely made me feel better. #1 in Customer service and mechanical knowledge. It was the battery and apparently it's very old. Time for a new one. Just like Jessie said. Thank you again!

Alkhalifa road side assistance was excellent. Prompt, efficient, knowledgeable, and prof sooner…read morefrom beginning to end. They handled everything and could answer any questions that I had pertaining to my recent car trouble.

Prompt and helpful. There was a bit of a delay but given…read morethe situation it was great to feel they were on my side.

ASAP indeed! Had a…read moreflat tire and submitted my request for help through Yelp on a Thursday afternoon as 2 of my go-to repair services were busy. Ben responded to my project right away with the quote and an ETA. Arrived within the time and got straight to work. Since my tire was still in good shape (drove over a nail) he fixed and pumped it for a small additional charge. My tires drive fine now. Really appreciated how he wore a mask when he saw me wearing one! Also, he told me that if had any related issues, I can call him. Will do. Thanks Ben!

I had a nail in my tire and reached out to Ben through Yelp. He responded within minutes and was at…read moremy home to patch the tire within 30 minutes. Great service, responsiveness, and communication.

If I could give NO STARS to this company I would. If you want to be charged $900 for 30 miles then…read morethis is the company for you. Worst customer service ever, they sent a "quote" and next thing you know the driver calling saying he needs to write down the payment information because the office charged wrong. Driver took his sweet time arriving since he knew they were charging by hour! TOTAL SCAM!!!

From the owner: Flat tire change Out of Gas…read moreBattery jump start Local & Long Distance Towing Flatbed towing Off Road Service Heavy duty towing Cheap Tow Truck Services Accident Removal

Michael was great. He communicated frequently and was timely with his on site arrival time. He was…read moreknowledgeable, friendly and agreeable to assist in getting the vehicle open to get my personal items out. Highly recommend Michael and San Clemente Towing based on my experience with them.

Michael is very helpful and worked on Christmas Day. Please, do not endless-search for a towing…read moreservice on times like these, because San Clemente Towing was the only provider willing to help out with my electric vehicle tonight. It took me hours to find someone, yet Michael gladly took the call, communicated great instruction, and found me and my car! He is really great at this and was able to ease my range-anxiety. If you are ever stuck, please contact them! Prior to my service, he helped a single mom with two kids, they were stuck due to no oil in their car. Michael really cares and should definitely be considered for a bonus in the near future. Thank you to San Clemente Towing for arranging the service tonight on this busy, cold holiday. I wish you all the best in the New Year! Happy New Years