I purchased a new 2026 Jeep Cherokee from Teterboro Jeep Chrysler Dodge Ram, and unfortunately, my experience was disappointing. After initially walking away from the dealership, Sales Manager Tyler contacted me and discussed specific terms over the phone. However, when I returned to the dealership, the offer had changed. This was frustrating and made the purchasing process much more stressful than expected. Shortly after purchasing the vehicle, my family experienced a serious issue when the Jeep failed to accelerate properly and became stuck in first gear at approximately 530 miles, with the check engine light coming on. This created a significant safety concern while driving and resulted in an unexpected service visit for a brand-new vehicle. I also want to note that after the purchase, my wife attempted to contact our salesperson, Zuly, regarding concerns about the vehicle. Unfortunately, our calls were not returned, leaving us feeling unsupported during an already difficult situation. I do appreciate the efforts of the service department staff. This is the second Jeep our family has owned, which makes this experience especially disappointing. I am simply sharing what happened to my family. I believe businesses should value and support loyal customers, especially when serious concerns arise shortly after the purchase of a new vehicle. I hope that our experience encourages improvements in communication, customer service, and follow-up care for future customers. read more

I'm genuinely not sure how this dealership has five-star reviews. I waited nearly three weeks just to receive a call back with pricing. The first time I inquired, I never heard back. The second time, I went in person and was told I would receive a call first thing the next morning--yet I didn't hear back until the following day. When I finally did receive pricing, the number was completely unreasonable--roughly the same price as my current luxury vehicle and about $20,000 more than the vehicle I originally inquired about. The entire process was unnecessarily difficult and unprofessional. I will be taking my business to another Jeep dealership. read more

These people are uneducated and dont know how to do anything. They will keep your vehicle and say they cant find the problem.

I lease a vehicle from this dealership less than three weeks ago and when an issue with the electronic components in the vehicle started to occur several days into a road trip, I called the dealer as soon as I get back in town and attempted to make an appointment. When I went down to the dealership, I spoke with the sales manager who directed me to a woman who took an appointment for me and never once mentioned to me that if I brought my lease vehicle into them, I was going to have to pay an excess of $200 for an issue with the vehicle that was leased from the dealership Originally, when I called the dealership, I spent 20 minutes being bounced around from person to person put on hold four times and a woman that I'm not even sure if she knew her name but told me she would get me in touch with someone that could assist me with a problem. Is it astounding how you have to jump to hoops with this dealership who claims that the new ownership wants it to be a better place for people to take their car. I guess the BS that new ownership is gonna bring better results is just that BS it's an hour and a half and I've never received a call back from Tim. Whoever he is the manager or whatever or anyone else in Chrysler. I guess I'm gonna have to go down there and raise hell. Well to update this review, I have to say the new ownership has responded in a favorable way when I arrived at the showroom. Tim explained that there would be a $225.00 fee for no warranty vehicles but not to "new" leases like mine and he assured me that he wanted my issues to be corrected. Sometimes there are hiccups with new vehicles. I'll have to reserve my full evaluation until I see how things go tomorrow. Today when I arrived at the dealership, everything went relatively smooth. Any issues that I pointed out were common changes that were made to the electronic system in this year's model vehicle. Now I have a new problem that I I was drying my dodge 1500 truck down and I noticed that in the front of the bumper guard it appears that the paint is having clearcoat issues that are looking like cracking or failures in the paint. I'll have to respond back to the dealership and show it to the dealership manager and get his reaction to the issue because it certainly isn't my issue. read more

Is ZERO STARS POSSIBLE?! The service department sucks! They are extremely RUDE, OVER CHARGE YOU, and don't care about the customer experience. Don't waste your time, money, and patience here! Just take the extra ride and go to the one in PARAMUS! Much better customer experience and they gave me better pricing than these scam artists. read more

Brought my car in Teterboro Harold told me it was the front end it will cost me $1,700 . By the time they were done it cost me almost 3,000 . I left the place. I got home I had to call Harold because the light was still on in my car for the front end. Didn't get in touch with him for 3 days. He told me to bring the car back I did Harold got into an argument with his manager because they tried blaming it on me saying that it's the balancing or I hit a pothole so he said no that it was from the work being done and they wanted to charge me and Harold told them no . One of the other customers told me that there was a screaming match going on about my car . Harold and some guy guess it was the manager . It's not even a year later and getting my brakes done and the guy tells me that there's grease all over my front end . I called Harold he's no longer there and Andrew told me to bring it in it's under warranty that's great I don't have to pay for it . But they broke my window button . Blame it on me said it was loose and would cost me $300 to fix it no labor charge. My window button was not loose and now I can't put up or down my windows at all . Why do they have to touch my window for a front end? My front end is still shaking . I really don't want to go back to this place cuz I don't want them to break anything else & blame the old car. Think hard about if you got to get anything fixed here . I know my car is old but I know that my buttons weren't loose.Bring either more cash with you or credit card that has nothing on it . Thanks for listening to my rant. Mary read more

all I did was call for a question and they were nasty. specifically the service department. The representative did not want to assist at all and told me either. I bring my car in because he is not answering any questions over the phone. I hadn't even explained what happened before he cut me off and said just bring it in because he's not gonna tell me anything over the phone. read more

They are a rip off. Don't take your car there for any Work. I'll never go back there again . They don't return your phone call, the rip you off and they are rude . Never again read more

Ask for Connor, very happy with his service. We have been shopping for our family cars at this facility for years and would recommend this dealership to everyone who is looking for a Jeep. Pleasant staff, calm environment, and open on Saturday. As for any dealership cars inventory is scarce right now so be patient sometimes it takes time to get a new vehicle. read more

Went there today to look at a Hornet. The one I wanted to see was out in the back lot. It was 18 degrees out and they expected me to walk out there and look at the car. I asked to have the car brought into the the service area so I could look at it without getting frostbite. They refused. No wonder the Hornet is the worst selling car in America. The salesmen do not want to put any effort in. read more

Avoid at all costs! I almost made a deal thanks to Rauny, the sales associate, who was great. However, the manager ruined the entire experience. I believe this is the "manager" everyone complains about in other reviews. The car was advertised at one price, but then they hit me with multiple dealer BS warranties and fees, which they wouldn't budge on. Super shady sales tactics. Zeid, supposedly a platinum seller, was more interested in closing new car deals than working with me on the used car I wanted. He even insulted my pregnant wife, questioning why she wasn't there with me when she was nauseous in the back. He compared her to his wife, who is seven months pregnant and working there without issue. How do you expect to close deals treating customers this way? Zeid mentioned that I shouldn't complain about the fees since I was signing $10k over to the bank in interest. Additionally, they tried to have me sign a paper for the title without showing me the bill of sale, which they kept refusing to provide. Zeid refused to waive the fees, claiming he had put a lot of work into the car, but I saw a spineless manager who doesn't care about his dealership's struggles in this tough car market. Rauny, this one's for you--please find a better job. You're a great guy working for a terrible person. Tip for the dealership: Find a better manager. This guy is the worst, and I've been to multiple dealerships and never had this type of experience with such an egotistical person. read more

THEY HAVE SOME HOW MANAGED TO BLACK OUT THE PROOF I PROVIDED VIA PHOTOS AND MY ORIGINAL REVIEW DOESN'T APPEAR ON GOOGLE. LUCKILY I HAVE SCREENSHOTS AND WILL KEEP POSTING ON OTHER SITES AS WELL!! check: https://drive.google.com/drive/folders/1kynnE47THU1OHIx1g0jr6IDUT5zF16Cq?usp=sharing I recently wrote a one star review on dealerrater.com as part of their follow up survey about the service department at this dealership. They responded by DOXXING me AND revealed my full name in their response which is not listed on this page. DOXXING IS ILLEGAL AND A FORM OF INTIMIDATION. Furthermore, I went on every site that they have been reviewed on. I discovered that almost every negative review was either not responded to or met with apologies. However, mine, a black female, was responded to by violating my privacy and revealing my customer information. When I looked on YouTube, a couple had posted an incident where cops were called on. them for complaining. They were minorities also. I took down my initial review but not before screenshot-ing their response. Their dealership literally has a 2 star rating on here out of 111 reviews. Everyone can't be lying. CUSTOMERS BEWARE OF THIS RETALIATION TECHNIQUE! I didn't even share my experience in the sales showroom in the original review. I will now however! During my 3 hour wait, I went into the showroom to see if I could find another car since my lease would be ending soon. I stopped at every car, and not one of the 5-6 sales people huddled at a desk cracking jokes with each other acknowledged me. It wasn't until I opened the door of the last of 3 or 4 vehicles, that a rep came up to me to ask if I needed help. At this point, I was already turned off, and politely declined. I'm glad I did once read through their recent sales reviews. As a correction to my response I was charged $412 instead of the original $420+ to replace my battery. $412 is still an excessive amount to pay for this service. Read pictures for additional info. Also, THEY WOULD NOT HONOR THE MOPAR COUPONS CONNECTED TO THEIR DEALERSHIP ON THE JEEP APP!! read more

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This was, by far, the best experience I've ever had buying a new car! After months of researching, test driving similar, yet undesired, Jeeps at dealerships closer to our apartment in Queens, with dealers who were absolutely horrible to work with, we decided to try our hand at venturing to Teterboro Chrysler Jeep Dodge Ram. When we walked in, John offered to help. He was kind, patient, extremely helpful, and knowledgeable about the exact Jeep we wanted. Thankfully, they had it in stock! After test driving and deciding to purchase the car, John patiently walked us through the process, ensuring all of our questions were answered and left us feeling comfortable with our decision to purchase. After completing the paperwork and ensuring everything aligned, he introduced us to Jamie, the Finance Manager, who went above and beyond to make us feel welcomed, heard, and most of all, comfortable with moving forward in the process. Even though this dealership is an hour away, I feel we will be venturing there quite often over the coming years, solely for their excellent service and warm, welcoming atmosphere. Thank you, Teterboro! read more

Teterboro - Car Dealers Near Me - Little Ferry, New Jersey

CROOKS!!!! Awful experience here! Save your time, money & aggravation! I put a deposit on a vehicle, which is refundable, however I'm having trouble getting the actual refund. My calls are now being dodged, after I wrote an email that I would no longer be getting the vehicle and asked for a refund. My salesman then called me. After I hung up the phone with my salesman, who begged me to gain my business, they ran my credit, without my permission for the FOURTH time. They are intentionally trying to screw me over now since I will not be getting the vehicle. I now have to dispute these charges with the bank as well as on my credit report. I did get in touch with the sales manager and he told me the salesman said to run whatever bank they could to get the lowest deal! He told him he was trying to close a deal for someone who is unsure. I would never ever say this. I was very clear all I wanted was the refund and I even told him I was staying with Ford. This salesman took complete advantage and tried to gain my business in the wrong way! I would absolutely never recommend this dealer to anyone. It was a terrible experience! 3 days later..... still no returned calls, no returned emails. Guess I'll just have to dispute my credit card transaction. Tim, the sales manager won't answer my calls or return my message either. Save yourself the aggravation, and avoid any contact with salesman, David Leal. He clearly does not know proper customer service. What a shame. Try a different profession, buddy! read more

Stay away. Bait and switch almost. Was looking at a used Jeep Wrangler. Chatted online, even spoke to their online sales person (Lucy). Sure it's still available, come on down. Get there, sign in, get matched with a salesman. Oh, wait, that already sold days ago. So I traveled over 30 minutes, sat in traffic for no reason. Worst part besides the obligatory "I'm sorry", the dealer didn't even say, can I check to see if we have something comparable on the lot. Just I'm sorry. See ya. And blame the internet sales girl. Stay away. Let them build statues for their commercials. read more

Had an excellent experience end-to-end. They were fair with my trade in, and helped guide me through the process with no pressure. Ed was great, and working with Glen & Darrell was a pleasure. I plan on using the service department for routine upkeep, based on my good experience. read more

My recent visit was due to a factory recall. I had to wait for the appointment due to the part having to be ordered. Frankly, I had forgotten about it. Thankfully, they followed up with me, scheduled an appointment which I later had to change -- which was no problem at all. They were glad to do it. A shout out to Andy who handled my case that day. In addition to the Factory Recall, I had a sensor on one of my tires that was causing the dash indicator light to be on. As this location recently put four new tires and spark plugs, they were glad to get that sensor working for me too. Andy was happy to call me about an hour before the car would be finished so that I could arrange a convenient pick up. I was able to get there after the closing of the Service Department and before the closing of the Showroom. The gals at reception were more than happy to help me work my way to the cashier and since this was a Factory Recall, the amount due was $0.00. I am new to Yelp and on-line reviewing . . . so a Shout Out to Jim on my last visit. I won't go into the details of that trip, but Jim took great care of me and since I do not live far from this location, he even arranged to have a driver run me home for my convenience -- so a Shout Out to Chuck too! Thanks Teterboro Chrysler Jeep Dodge Ram read more

They take advantage of women Rip off artists. I hope people see this 2 batteries.600.00 And ps those old batteries belong to the customer .customer service sucks...RIP OFF . AND THEY SHOULD GIVE OLD BATTERIES BACK ... BETTER BUSINESS BUREAU.... HAVE A NICE DAY read more

If I could give a rating lower than 0 I would. Called way back in December to get my jeep renegade fixed due to 2 recalls on my truck. They set up an appointment for me December 6th I believe. Took a day off from work to go, when I went they told me I didn't have an appointment and if I ordered the parts! After a few moments they came back and told me they have the parts but missing the "nuts and bolts" and it's on back order. It is now June 6th, that is 6 months. I called Jeep corporate customer service and after sitting on the phone waiting for a representative, they connected me with someone from India that I could not even understand. I call Jeep of teterboro and they just keep redirecting me. The last time I called they told me that they would contact me once the parts come in. I still I have not received a phone call to this day! Last time I checked I thought Jeep was made in the UNITED STATES OF AMERICA. Not sure why it's taking 6 months+ for a couple of "nuts and bolts" to come in. Service here is atrocious! My friends whatever you do, DO NOT BUY A JEEP! every part is back ordered, and expensive!! The service here is horrible! They are very rude with their customers and not helpful at all. I will NEVER BUY a Jeep for as long as I live! This company is terrible! And this dealership doesn't help make Jeep any better! read more

If you're trying to look for business buying a car, don't come here. Everybody is really childish here. It almost seems like a joke. Like you're getting punk'd. They'll go gaff around with other co workers in front of you, call their family, and a lot more while you're trying to get something done. They have to be the most unprofessional car dealership I've ever been to. The finance department sucks. read more

Loved my experience here! Huge thank you to DRE who helped me picked out my car and gave me nothing but honesty for the second time! Been with Jeep for over three years and now I'm a returning customer. I got the Jeep Compass 2022 and I love everything about it! DRE helped me out so much and made sure I was happy. He answered all my questions and explained everything very clearly. He is very professional and nice! Thanks so much for everything dre! Definitely recommend asking for dre when coming to this location. You will not be disappointed. Also - JEEPS are great vehicles and definitely recommend them because during storm IDA my Jeep Compass was not totaled when I know many cars were. Very very happy read more

Worked with Dre Mickell. He was determined to find a way to make a deal and worked his tail off. If you've got a budget or a number in mind, he'll find a way or exhaust every option trying. Dre's the man. read more

Simple. No up sell in service. Courteous and professional. I will bring my Durango for service again.

My wife and I were deceived by the car salesman, Glen. We returned our 2016 Doge Durango SXT 15k under mileage and we were told that one tire was pretty bald and there was a crack in the tail light, but since we were returning customers they would pay for the wear and tear. One week after leasing a new Dodge Durango from Glen we received a bill from Chrysler Capital stating we owed almost $1,000.00 for excessive wear and tear due to the tire and tail light. Although we were promised by the car salesman, Glen, they would wave the wear and tear we now have to pay the $1,000.00. The whole experience is a perfect example of deception and fraud. DO NOT LEASE OR BUY A CAR HERE! They will do everything in their power to milk every last cent out of you and screw you over when you return a lease. read more

Teterboro - 2019 Dodge Durango ripoff - Car Dealers Near Me - Little Ferry, New Jersey

Service Dept Sucks! I purchased my car in April, 2019 (third jeep from this dealer) I'm extremely pleased with the sale. But service dept....a nightmare. I scheduled an appt for today at 12pm, oil change & car play issue. The guy Vince or Vinnie is very rude! He tells me they dont fix issues with car play on the weekend and that the wait time is 3 hours, and on top of that NO loaner....this experience has me very dissatisfied with the service, beginning with the front desk female who scheduled the appt to the tone of the service rep Mr. V. Courtesy goes a long way....should consider explaining the car play restrictions and the expected wait for this free service read more

This review is for the SERVICE DEPT (with the virus as a backdrop).I've been here twice. BOTH times Mr. Falcone has been nothing short of amazing. Here's the deal......If you want to be treated kind, cared about, respected & valued as a customer, come here! The service dep't is solid as a rock, no bs, no garbage. I failed to post a review the first time 1.5 yrs ago but this time I will. Same guy, same professional service! Answered EVERY question, explained clearly and concisely what the issue was and how to rectify it, while communicating with me throughout. Thank you Teterboro Jeep! And thank you Michael Falcone! A true gem! read more

These days no one likes to go to a dealership and haggle for 2 hours, of course not, that's why this dealership is different. One thing is, know what you want and ask for it...this is not window shopping at Bloomingdales and waist everyone's day. My sales guy David Lee was awesome. He got me what I wanted and I was in and out in no time. I bought/leased many cars for personal use and for my business but honestly my experience with David at Teterboro Jeep was refreshing. This is not a huge dealership and maybe that's why they do care. read more

Well, after twenty years I decided to bite the bullet and buy a new car. My first choice wouldn't have been a jeep, but my father has one so he talked me into it. So we both went out to this dealer who my father and his partner have been dealing with for almost 30 years. We saw the salesman, his name was Glen. Then we sat down at his covid protected desk. Plexiglass shield, and all we started the process of purchasing my new car. Side note we had called earlier in the day to go over numbers, so about 60% of the paperwork was done. Now it came down to negotiating the terms of the contract. 5 or 6 years and the APR. I wanted to go with 5 years which brought the payments up a little bit, but in the long run, it was worth it. Now time to see the finance guy Dave. Everything that I had to sign was all printed out and ready to go. Its been a long time since I purchased a car so I wasn't aware that now you sign half of everything with a real pen and the other half with an electronic pen. Within 10 mins I was done with all the signing, now was the wait for the car to be prepped. Cleaned, a final lookover etc. They needed a little more time so we went home and came back an hour later. Pops dropped me off as he was going to dinner close by. Walked in and just had to pickup the keys and i was off to get my ride. Walked out to pick her up they were just putting the finishing touches on the tires. Took a look for the first time and was absolutely happy about my choice. Black on Black 80th Edtion fully loaded what more could i want? Got in the Salesman synced my phone to the bluetooth for me, showed me some of the many features the car has to offer. Of course i dont remember half of them, ill just learn as I go. When you buy a car it can be tedious and a long day, but they made it an easy process. I was very impressed how conscience they were also of social distancing while walking around the showroom. Bottomline i got the car i wanted, for the terms i wanted, and i drove away happy. read more

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This place is the worst I have ever seen I had a appointment this morning to fix my radio and the guy mike or what ever his name is said that Jim should have canceled my appointment for this morning I like to remind you that I did receive a text last night about this appointment The guy actually cansel the appointment in the name of the owner Wow The owner takes time of his busy life to first text and confirm appointment then he cansel it I am 48 and father of 3 does this owner think that I have time to waste I wish to say that some time people are not lucky but what to hell with this read more

STAY AWAY!!! They destroyed the paint on my wrangler on 3 different occasions! service advisor JIM MULLEN keeps giving me the run around and avoiding fixing the situation for over 2 years now and even the dealership owner DAVE PALLUZZI was made aware and has not made any attempts to fix the paint even though he said he would. They've destroyed my jeep and refuse to just have the jeep repainted by a competent body shop. spare yourselves the headache and go to another dealer to buy or service your vehicles. read more

I've been buying cars from this dealer for over 10 years and the guy who always takes care of me is Ira. He is a Cat Lover and a great guy he has always been honest with me and to the point. I appreciate that so much. He takes his time with me and breaks every thing down. read more

Sorry guys I just noticed o completely forgot to update you when this happened. I was refunded my $$ I did follow up with consumer affairs though, better business bureau. I walked into Teterboro and was told I would get my money back and was asked to remove this review. Then I had decided this was helpful for others so it's still here read more

I'd had a previous bad experience at this location involving a brake job on my 2008 Caravan, but that was several years ago, and this time all I need was a part... or so I thought. I bought my current 2016 Caravan used so I didn't get all the fine details on several of the options. The option in question was the ROOF RACK. It appeared that it only came with the side rails, so I went to the dealership because I wanted to make sure I got the correct OEM cross bars. For a good 15-20 minutes the parts department guy noodled around on his computer and the parts book "looking for a better picture" of the part he said I needed. It turns out the entire time he's NOT EVEN LOOKING for an OEM part. He is looking at a THULE cross bar kit he wants to sell me. 1)The Thule kit sets a stupid distance above the roof of the vehicle and 2)Even if I wanted Thule cross bars, I sure as hell wouldn't buy them at dealership mark-up price. That's not even the heart of the issue. After more time spent online and eventually downloading the PDF of the FULL Owner's Manual, I discover a nifty little feature of the Caravan optional roof rack system- one that isn't mentioned in the printed Owner's Guide that comes with the van. The reason parts boy wasn't looking for an OEM cross bars, was because IT ISN'T NECESSARY to purchase them!!!! The cross bars on the newer Caravan roof racks are 'stowed' along the side rails. It's all one tidy, integrated system. Instead of simply telling me that the cross bars were already in place, this jerk is trying to con me into buying an expensive third party kit that likely would not even work without modifying the factory installed rails!!!! At one point I even showed him the correct cross bar on a site that sells OEM replacement parts and he told me that wasn't what I needed. ...well I guess it's true I didn't 'need' it- BECAUSE THEY WERE ALREADY THERE ON MY VAN!!!! I guess there's a reason they call them 'Stealerships'. read more

Teterboro - Car Dealers Near Me - Little Ferry, New Jersey

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I recently purchased my 9th and 10th Jeeps!To say I'm happy with them is an understatement!! John (sales), Tim (management ) and Jamie (finance) are the trifecta of my fabulous and ongoing relationship with Teterboro Jeep. We are customers for life! read more

After the review I posted on 3/13/2021, Teterboro owners son Alan Jr. responded, but did nothing. No call to my wife or myself. NOTHING. "DO NOT BUY FROM TETERBORO" read more

I was having problems with my 2012 Town & Country mini van. First, I went to Paramus Chrysler and all they wanted was to charge me an 800 "diagnostic" charge, ridiculous. My friend recommended Teterboro Chrysler, and I forgot that I used them before. Ray was great. My minivan had several recalls that was causing the issue. 53 dollars later mini van is as good as new. Thank you Ray. read more

Took my car this past thursday for warranty break work. Never heard back from my service adviser . Called him 5 times Friday AM , no return call. He was told that I need my car back by Friday PM. Had to rent a car at my cost. Since did not hear back from him, finally drove there 2 PM on Friday to find out why no one has called me back. Service adviser claimed they were too busy and picked up my paperwork and still no answer just a ball park cost of 1600.00 even though majority of work still under warranty as he had mentioned to me previously on the phone and just as usual they don't have the parts. I argued that a majority of it was under warranty and he only gave me excuses and said ok 1500.00 . I took my car back even though it wasn't safe to drive.. Last time going there. Last year for another warranty repair he asked me to call Jeep to get the parts quickly which I did. He will not do anything about it. There is another service adviser there that I will refuse to talk to since he is always mad at something and starts going off on you. I will never ever go there and taking my complaint to chrysler jeep offices the first thing tomorrow. read more

Theeee woooorrst! I purchased two cars from this dealership and still the service is horrendous. I've been trying to book an oil change since December. It's about to be may. I'm About to go to jiffy lube. Y'all can keep the money from the 5 oil change package I bought last time. read more

Alan- we have called you several times and you have not called us back. Your servicing crew has destroyed the Jeep to the point where it doesn't even start and we need PLIARS to get it to even START. Already been to your servicing department several times and paid for service. Why are you ignoring this issue? Is this some kind of scam? We refuse to deal with Jim. We want to deal with you directly. Please return our calls. read more

Called and spoke to Cynthia regarding a test drive. Drove over and was immediately was a little shocked by the state of the dealership. Dirty, unorganized, and not quite what I am used to when walking into a dealership. Was seated by a sales rep named Chris who advised that we could not test drive their cars due to the pandemic. Completely different what was told to us over the phone by Cynthia. He claimed you have to buy the car first..? Lol, wth Driving over to another dealership who advised us to come into their location so I will take my money elsewhere to buy a car today ($40K car, you lost my business, LOL) Avoid this dealership, check out the reviews before wasting your time. read more