I still had bird poop on my car after going through the car wash. I also have spots in my…read morewindshield that did not get cleaned. It seems like my car was just sprayed with soap and rinsed off. Not actually cleaned.

I recently had an outstanding personal phone call from the car wash thanks to Manager Sarah. I had…read moresome account concerns (if you call you always get automated answers. So I decided to leave a message) WOW!!! She read my message and called me back the next day!! We've been members since the opening in 2022. Sarah's professionalism, attention to detail, and friendly demeanor made the call exceptional!! She addressed every issue and fixed them quickly!! Sarah ensures the team provides top-notch service, and she went out of her way to address any concerns with a positive attitude. The facility is always clean, efficient, and well-run under her leadership. I highly recommend this car wash, largely due to Sarah's excellent management and dedication to customer satisfaction. She deserves great respect and a big raise!! Thank you!! Slower

Amazing car wash. Cleaned my vehicle better than others in the area. Staff was polite, thorough and…read morekind. Will return frequently.

The staff here were extremely pleasant during my visit on a Saturday morning. Very energetic and…read morehelpful. A gentleman came by and asked that I let him know if I needed help with anything. I appreciated this level of care and service during my visit. I got the basic wash and used the opportunity to clean the interior of my car in the vacuum station area. I also love that there are gas stations here, as a one stop shop to gas up and wash my car in one visit. The value of the car wash is a good option.

Love this car wash. Very close and convenient to my house…read more Got the unlimited pass. So glad I did.

Have been a patron for several years as I have always been pleased with the level of the carwash…read more Came by earlier in July and today (7/31) and the wash was great both times, but they have half of the vacuums blocked off and the 12 slots that were open, 1 was non=operational. Besides myself, i saw many cars have to leave without having the ability to finish cleaning their cars. Carwash and leave. Poor management or just neglect. Best advice, find another place where everything works.

Good workers Good equipment…read more Two types of vacuums Complimentary window wipes Running a $10 first month membership for all tiers rn A little on the pricier side but I've been to places here where they charge for vacuums. Considering the facilities it's an arguably fair value competitive with others of similar quality. Allows for online cancellation supposedly which is huge compared to many memberships. Easy cancellation is key.

Received a $27 gift card from my son. We did not know that the $27 was for the Ceramic Armor wash…read moreonly. When I went to the pay station the gentlemen told me we that I had to do all the rest that that was just for the drive through the wash. Had to wait 10 minutes to get to a vacuum station and no towels. My car was not clean and still had spots all over on the hood, roof and sides. 100% waste of money.

Service was great from the man who sold me the wash choice to the person who told me my car was…read moreready I'll definitely be back

Poor quality work for nearly $50. Back seat and cargo area was not vacuumed as was requested. We…read morevacuumed it out with our shop vac at home in under 10 min and it looked perfect after that. We posted a negative review on Google and were called names. They seem to like to point out that they are the "only full service car wash" in Wake Forest. Seems like the marketing message is "we're all you've got so suck it up". We're new to the area and we're looking for a good car wash. This will not be it.

Not only is the cleaning and detailing top-of-the-line, Mike is helping his men keep their lives on…read moretrack. I'd rather spend a few bucks extra here than a regular commercial car wash. They are the best! They are still great, just FYI, his website had technical problems, and it's now https://menatworkcarcarecenter.net/ . You can make an appt. online or call.

I used this business YEARS ago when it was downtown and I am so GLAD that it is still functioning!…read moreI take my SUV because I KNOW the wash and cleaning are going to be A-1. I never have doubts about the service and it is always great. Also, the fact that Mike hires young men who initially followed a wrong path but are now on another road to redemption is admirable.

We came to check out what's the hype and left understanding why it's been such a hit. Great service…read moreand pricing. The service was above what we expected! They have employees around that will assist you if needed the cleaning up your car or address any issues. They provide window cleaner, the towels, interior cleaner, interior deodorant, and the vacuums. Will definitely be going back for additional service.

My experience was great. The Hero Team assisted me with drying my car after it was thoroughly…read morewashed. I love the attitude of the team members and their first-class service. I was treated well my first visit and also this visit. I live out of town, but when I come to Wilson, I always stop by the Hero's Car Wash for service. I highly recommend this service. Regards, Ms. H.

Washnwerk damaged my car and verbally agreed to cover the damages. When I sent them the quote for…read morethe damages a few days later, they denied responsibility and denied ever offering to pay for the repair. Multiple other customers reported similar problems with Washnwerk. Here's what happened: I brought my car in for a window tint and picked it up to find damage on the rear driver's side of my vehicle -- white paint transfer and my light blue paint scraped off. When I discovered the damage, the manager, Garrett, acknowledged it looked like a white car had hit my car and verbally agreed to cover the cost of the repair. My partner witnessed this interaction including Garrett saying "We'll cover the cost of the damage because I don't want you to leave here feeling like we screwed you over." I did not file a police report that day because I trusted his word. I included a photo of my car that I took immediately upon discovering the damage. Upon sending him the quote for the damage, he claimed his employees denied causing the damage and that his ring camera footage showed nothing happened to my car. But that footage was conveniently deleted before anyone could review it. He also denied ever promising to pay for the damage. Because I trusted his initial commitment and didn't file a police report right away, I lost the opportunity to have law enforcement review that footage; law enforcement said they would have confiscated the footage the day the damage was discovered if I had filed a police report. I inspected my car for bird droppings the day before dropping it off at Washnwerk and a witness can confirm they didn't see the damage before it was left in their care. I am now stuck with a $1,000 deductible on a property damage claim for damage I am certain occurred at this business. I looked over the reviews left for Washnwerk on Google and found 6 other reviews describing damage to customers' vehicles such as exterior damage and new stains in the interior. In every instance, the customer reports that the damage was never remediated or at least doesn't mention any remediation. Washnwerk commented on one of these reviews claiming they wanted to make it right, but the customer didn't update their review to confirm any remediation had happened. One reviewer reported the exact same experience as me -- an initial offer to pay, later retracted. There are screenshots of these reviews below. I'd hate for this to happen to anyone else. Please choose a detailing company that stands behind their work and takes responsibility when something goes wrong. If you've had a similar experience and haven't shared it yet, please do share.

Garrett and his team provided great work, Excellent service, and detail on my vehicle! Quality…read morework and attention to detail! Friendly and professional customer service. Don't hesitate to give them a call if you're in need of a detail and added service on your vehicle.