So I will start by stating I did not purchase my vehicle here but I only brought it in to be…read moreserviced because they are a ford dealership close to my house and I own a ford edge. We were unsure of the issue so we trailered my car here. They let us know what the issue was which ended up having to have computer replaced. So we agreed to have it replaced on Monday..of course the part had to ordered so by Friday they called and said it was done BUT all of a sudden every single part of the brake system needed to be replaced. On Monday they called and said 1 part needed to be replaced and it would be done by Tuesday...on Tuesday they called and said another part needed to be replaced and it would be done on Wed on Wednesday same thing! So on Thursday I was told my car was ready and ended up spending almost DOUBLE the price. Well, when I went in to pay and get in my car it was full of oil in my driver seat, steering wheel, the middle console and my door. I was almost in tears because they had already had my car for 2 weeks. I just paid a whole lot of money to them and they had to nerve to give me back my car so filthy from oil. Now I can say my car was not in tip top clean state but that was from ME. Not some worker who decided it was perfectly acceptable to return a customers car with not only oil stains but left a lipgloss in my seat and almost half a tank less of gas. The only reason I am ok with giving them 1 star is because when my husband did call up...obviously very upset they agreed to have my car detailed..which was done in 1 day and done pretty well. I would have been happy with them just cleaning up their mess and given me back my car. Also, when he spoke to different people he always said they were very nice. I just wish they would have workers to have sense enough to cover the seat with plastic and if they dont have it then at least clean the mess they left. I would never recommend this place for service to anyone. it was a nightmare.

Don't let them chose the bank to finance your vehicle. Bring your own bank to finance. Bc they will…read morefuck you over with a high apr.

Heather was an excellent sales consultant and the best part of my experience was that she LISTENED…read moreto me a potential client. She was not pushy, easy to talk to and knew she was dealing with a person who would walk away from a deal that wouldn't work for my budget. She presented several options and although persistence she was not pushy, rude or degrading. Eventually she did bring forward a deal that was just too good to refuse and I purchased my used vehicle a 2014 Chevy Cruze. I had been to other dealerships the previous week and decided to head to Cleveland from Kingwood in hopes of finding a good deal and an honest dealer. I found exactly what I was looking for and will continue to use Martin dealerships for future purchases.

Don't know what this company does. I made an offer to purchase a car in their inventory and…read morereceived one phone call asking for my personal info for a pre-approval. I said I would be happy to provide that information as soon as we settled on a price... crickets! No one has contacted me since that conversation. I have tried sending more messages and emails, but nothing. I actually think that might be a good location to open a car dealership.

It was a pleasure working with Carlos and Megan. They went above and beyond to help me find the car…read moreI wanted. I was vacillating between the Kia Sportage and the Sorrento so we looked at lots of cars. When I made up my mind, Megan gave me every incentive I was eligible for and one additional incentive. It took a while to seal the deal because I thought I should get the best rate allowed and that required some haggling. The manager came into my signing and showed me the rates I could get depending on a few factors. I have zero remorse about my purchase but I prefer you tell me how much for the car only. Later we can talk about extended warranty and other stuff.

Demontrond Ford reached out to me (via cargurus.com) to make an offer on a vehicle I planned to…read moresell. Jorge called me to confirm this and to schedule a time for me to visit the dealership. When I arrived, I was told by his manager they would not honor their offer, and instead made a lowball offer. Truly a dishonest group.