Steve and his team were extremely professional. I received timely updates throughout, and the…read morerepairs were completed ahead of schedule. As a pleasant surprise, they even washed my car and vacuumed the interior - something I didn't expect. Highly recommend!

5 stars doesn't seem enough!! Victoria and Steve were professional, friendly, knowledgeable, and…read moreHONEST! I really appreciate that they gave me different options on ways to save money on parts (OEM vs aftermarket) for my repair since I was a cash paying customer. I got a quote from Caliber Collision and the price difference was shocking! As it turns out Milstead is a much better equipped body shop because they had the technicians and equipment on hand and did not need to hire anyone out to do recalibrations for the sensors on my bumper which that alone saved me $400-600. To top it off they offered a courtesy car wash and interior vacuum which I wasn't at all expecting. Thank you Milstead for going totally out of your way to serve your customer. I will happily recommend you to anyone I know needing your service!

Vic can be very dismissive. I've spent several thousand with them and Vic's attitude still remains…read more Customer Service needs work. Lance on the other hand is great. He should be the only one that speaks with customers. They do good work though. Vic is very good at what he does and his attitude shows it. It's very hard to find a good mechanic. Thought I found him. Search Gos on I guess. After my work was finished I had an oil light come on that I never had before. Called them to ask what to do and why was my car released to me without oil. They immediately got defensive instead of being helpful. Turns out, after going to another mechanic, it was just a bad sensor. If their customer service was worth a shit they might have figured that out and even made more money by repairing it for me but that money when to someone else. They won't answer there phone when they see my number because they aren't honorable business people. Go elsewhere. Unless you can deal with attitude. The second star is for the good work on what they did repair.

Wasted $250 at the Hyundai dealer who could NOT diagnose and repair my air conditioner. Hyundai…read morejust wanted to start replacing parts until the problem was corrected. Vics diagnosed the problem and fixed it. Excellent customer service and knowledgeable technicians.

I own a Ford f150. I recently had the oil changed by Ford mobile service. The Ford technician…read moreinformed me that I should replace both front and rear brakes pads due to wear, not immediately, but soon. I called for an appointment at Byrd and brought my truck in this morning. I ask for a front and rear brake job, to rotate my tires and perform an all wheel alignment and to check the rear tire for a slow leak. These folks are true professionals. They informed me that I had 40% and 60% of my front and rear brakes pads remaining, (the truck has 82K mikes on it) and therefore I did not need brakes at this time. They rotated the tires and put the truck on the alignment machine. They told me no alignment adjustment was required. I expected to pay for the hours of work that was done to check my vehicle. I got the bill and was surprised that $0.00 amount was due. I actually challenged Tim and said i needed to pay something. He said no all they had done was a complimentary inspection. I appreciate honesty. when they could have followed my directions and replaced all the brakes and on top of that charged me for an alignment. Wow ...they are some honest folks. I would recommend them to anyone!

Got me in right away, will make sure to always come here whenever I have a problem with my car…read moreespecially to see that cute black lab they have!!

These people offer a 69$ diagnostics. When you take your vehicle, do not be surprised if they keep…read morethe vehicle for over a week, never have updates for you, and then call you when repairs are done and total 580$. I specifically told them to diagnose it, and I can likely do the repairs. Instead, they put the car in a different shop, and called me after my 69$ diagnostics was a full blown 580$ repair bill.

Ever since I moved to Tx a couple of years ago I've been looking for a good and inexpensive auto…read morerepair place, and I've been here a few times and won't go anywhere else they are amazing and very honest I thought I needed a major repair they said it was just a simple fix and make sense when they explain stuff and in and out the same day.

please do not bring your vehicle to this transmission place they will tear your car up and you will…read morepay for it. These mechanics are all about money and the people at the front desk is in on it listen to me. They cricket especially if you have car Warranty they will break things on purpose for you and the warranty to cover it .

We took our vehicle in with a diagnosis. They told us they would take it apart and call us the same…read moreday to see what the solution was. They never called us. We called the next day and they told us the same thing. On day 3, the same thing happened. Day 4 came around and we told them to stop giving us the run around and tell us if they've actually gotten around to look at the vehicle (Probably not). They told us they'd call within the hour. Surprisingly, they did and told us it was something completely unrelated to the initial diagnosis. They are very good at keeping your car hostage and charging you an exorbitant amount for simple maintenance. We're not from the area and they can smell it here.

I received an honest estimate to replace my radiator on my 1999 Ford Expedition. The work was done…read morein a timely professional manner. I absolutely enjoyed my experience with these courteous folk. If I lived in Conroe Texas (I'm from Prescott, Az.), I would ask this shop to be my vehicle's "general practitioner" so to speak.

Took over a month to get my car fixed and still had issues and had to go to another shop to fix…read moretheir mess! Not trustworthy.

I took my lawnmower and weed eater here for service, great people with quick turn around time! They…read moretook good care of me on pricing.

I took my truck here, before trading it in, for a second opinion after "Christian" Brothers told me…read moreit needed $8000 in repairs. This is after i had already spent $10k on this 2020 truck in last year. R&E inspected it for $50 (CB would have charged close to $200) and could not find the "problems" CB did. First impression is that i found my new mechanic and they are honest and friendly people. Thanks R&E!

Through Pep Boys Roadside Assistance, I scheduled for Milstead Automotive to tow my car and was…read moregiven an arrival time of 5:45-6:15 pm. I called Milstead around 6:20 pm because the online portal did not show that the status of my service had been updated to show that the tow truck was in route or that the truck had already picked up my vehicle. I was told by a Milstead employee that their drivers were behind because of traffic and could not arrive before 7 pm. This was going to be a problem because the business my vehicle was at closed at 7 pm. The employee said that she could reschedule my service for 8 am the next day and I agreed to that. For the original service request, I spoke to a Milstead employee at 4:24 pm to confirm that they had received my request and it was confirmed. No one from Milstead contacted me to say that they were not going to be able to adhere to their arrival time. The next day, I called Milstead around 8:15 am to see if my car had been picked up and the employee said that my service had been set for 10-11 am and could not be moved to a sooner time. I let the employee know about my situation from the previous day and she said there was no documentation that my tow service was rescheduled for 8 am that day. I canceled my service with Milstead because they pushed back their arrival time twice without updating me that they would be doing so.

Towing a car with the alarm going off at 3 IN THE MORNING!!!!!! Come on guys some of us have kids…read moresleeping. Harris county is protected by quiet hours 10pm - 7 am y'all are not exempt from that rule. I call the shop to talk to them about this and I got hung up on so thanks for waking up the whole street this morning.