Last year in June of 2023 I purchased a truck from Karma DFW and in September of that year I…read morere-financed the vehicle through my credit union and the original lender BMO Harris refunded me the unused portion of the GAP coverage and BMO Harris told me Karma DFW was responsible for refunding me the unused portion of the extended warranty that I purchased on the original loan from Karma/BMO Harris and as of this date 10/28/2024 I have not received my refund for that and all of my emails a phone calls being ignored and unanswered for over a year now and i'm still owed over $4.800.00 for the unused portion of the extended warranty since i re-financed with my credit union and Brenda Vera who was my contact at Karma DFW is totally aware of this and had done nothing to get my refund i'm being ignored and people should avoid this dealership all together!!!!!!!

Service is bad and they are a scam! The try to up sale you with garbage cars! I was working with a…read moresales associate and the service was horrible! If you have time, before you purchase the car, please go see it in person or you will highly be disappointed.

I'll have to echo other reviewers here on the "painless" aspect of this experience! After months…read moreof searching, I found what I was looking for here. I was extremely eager to get a roll on this purchase. My salesman Shawn was incredibly attentive, honest, and kind through the entire process. It was important to me that I get everything answered accurately and in a timely manner since I'd be traveling from Houston on my only free weekend to see the car. Shawn spoke with me every day and handled all my concerns/issues quickly. Finally made the trip up. I saw my car up front, exactly as described and pictured. Walking in, I was greeted immediately and taken for a test drive. From test drive to final drive off, I was there less than two hours at the same desk with the same guy. No pawning off to different people in different buildings for different sets of paperwork. Absolutely ZERO haggle, zero hidden fees, zero pain. Shawn was beyond accommodating. And of course, the car has been a dream. Finally I have ONE positive thing to say about Dallas. Thanks, guys.

I was looking to purchase a 2017 Ferrari Cali from Sam who was my salesman at Palomino Motors…read more Prior to finishing the negotiation I had the car inspected by a third party who's report indicated several problems. "the shielding on the rear left and right is cracked where the front wheel house liners attach at the rockers". Additionally on OBD and OBDII and I quote, "Not all monitors show ready for testing without error. EVAP system shows incomplete and thus has not fully passed. The following systems reported codes. Will need further research and and diagnostics for source of codes". And there is more.... I made a deal with Sam, that I have in writing - Palomino was supposed to split the inspection report cost. $300 from each of us. When I confronted Sam with he report he said that the car needs to be driven a while to clear the codes. I decided not to pursue the car based on the report. The car was NOT in saleable condition. They subsequently refused to pay their half of the inspection. How can a person purchase a car when its not ready to be sold? This dealer is not reputable and has a C+ with the BBB for a reason. They do not tell the truth and actually lied which is funny because I have it in writing. Stay clear of this dealer - Caveat Emptor (let the buyer beware)

I brought in a car to get a pre-buy inspection on it done. They got me in quickly and checked…read moreeverything that I asked for. They even brought me out to the shop and showed me everything, which that was the first time any auto shop had allowed me to do that. Had a good experience overall.

Lloyd is GREAT! Trust this guy! I have a daughter at SMU--she had car issues. I live 1800 miles…read morefrom Dallas. Yet, Lloyd stepped in and handled EVERYTHING! Trust, Quality, a true gentleman. And more than a fair price!

Don't go here unless you want a high car payment!! They even made me put 5,000 down on the car and,…read moreI was still paying $700 payments so, if you want low payments don't go here.

Horrible customer service also, they will try to force you to buy extended warranty I not…read morerecommend anyone

Looking for a Used Car can be a daunting task. I had been doing my homework and looking hard. When…read moreI walked into BBC I knew I was in the right place. Craig came out to greet us and he was so accommodating. Then Steve came out, what a great demeanor, and is very seasoned in the business. He was such a pleasure to work with! Their selection of cars are the cream of the crop and at a fair market price, like I said I did my homework. I bought a beautiful SUV there. Craig and Steve walked me through the financing in a breeze. Thank You Guys! This is a high caliber dealership with genuine people. Highly Recommend

We purchased a 2015 suburban from BBC Motorsports back in March. We had a fantastic purchasing…read moreexperience but I decided to wait and post my review after we'd driven the car a few months. Most of the reviews on yelp are written shortly after the purchase, but I think it's more helpful to hear from people a few months down the line. Do the quality of the cars live up to the purchase experience, or is this a Wormwood Motors scenario? Well, it's been 5 months and about 6000 miles. The car is PERFECT. Drives great, no problems. Just took it in for an oil change and to have everything checked out before a little roadtrip and all is well. Without hesitation, from start to finish this was a 5 star experience. Buying a used car from a dealership was a new experience for us and we were really nervous. There are so many dealerships with terrible, just TERRIBLE, reviews. We know nothing about cars. How do ignorant people like us defend ourselves against slimy car salesmen? Our only hope is reviews. We followed the 5 star reviews to BBC Motorsports. They happened to have had the car we wanted at the time we needed it at a price we could afford. Jason was honest, upfront, patient with us, and kind. This was not just our best car buying experience, this was one of the best sales experiences of anything we've ever purchased! We're not fancy people and we hold onto cars longer than most. I'm relatively confident I'll be driving this suburban until my kids leave the house. But when our 2008 Honda Civic finally bites the dust, you'd can be certain our replacement vehicle will be from BBC Motorsports.

1 Star -- Shady Dealership, Beware…read more I had a terrible experience here. They pressured me into leaving a deposit to "hold" a car, even though no paperwork was signed and I made it clear I hadn't made a final decision. I came back to test drive the cars, and they were in horrible condition -- they smelled bad, were dirty inside, and had obvious cosmetic damage that was never mentioned. The photos online were completely misleading. I decided not to move forward with the purchase, and when I asked for my deposit back, they refused. No contract, no agreement -- just a shady tactic to keep money without providing anything in return. I've contacted my lawyer, and I'm prepared to take legal action if this isn't resolved properly. Do yourself a favor and stay far away from this place. If this is how they treat potential buyers, imagine how they treat customers after they've taken your money.

BUYER BEWARE!!!!!!!!!!!! I wish I read these reviews and been more cautious before buying…read more Purchased a used truck from this dealer for nearly 11,000 cash. I kept wondering why the dealer kept pressuring me over and over again to hurry up and leave a review. About 10 days later, the engine begins to tick very noticeably and 2 days after that the timing chain can be heard rattling. None of which could be detected at the time of purchase. What's even worse is that I was hesitant to buy just because its 11k of hard-earned money, but the owner reassured me that there were no issues with this truck. to make matters worse, the AC stopped working and when I took it a mechanic, they stated that the repair would cost over 2,000!!! because the leak is in the Evaporator coil and that have to remove the entire dash!! I contacted the owner who told me he'd check with his mechanic, but he was out of town for 10 days. Then he contacted me and said that the mechanic won't do the repair! Really, your mechanic who works for you, won't do the repair?? BEWARE of this Dealer. I regret ever stopping there. Read the reviews like I did. the cars look good on the outside. He plays innocent, but he's a scammer. Haven't heard from him since. BEWARE, BEWARE, BEWARE Don't say I didn't tell you

We just bought a 2025 Ford Expedition Active Max from Planet Ford in Dallas, and Chuy Alcala and…read moreNick Alvarez were both outstanding. We traded in two vehicles, so this wasn't a simple deal. There were a lot of moving parts. Chuy handled the front end with patience and zero pressure. He actually listened to what our family needed and made the experience feel relaxed and personal. Behind the scenes, Nick helped structure everything so the numbers worked -- and somehow our monthly payment didn't increase, even with the upgrade to a full-size Expedition. That mattered to us. The whole process felt straightforward and honest. No games. No surprises. Just people who know what they're doing and care about getting it right. We brought the Expedition home and our kids looked like it was Christmas morning. Nicolle is still talking about how smooth everything went. After this experience, we wouldn't buy a vehicle anywhere else but Planet Ford Dallas. Chuy and Nick earned that loyalty.

I love this Ford dealership. Scott Plunkett was incredibly helpful and provided excellent customer…read moreservice. They've never tried to upsell me or recommend unnecessary work on my car, which I really appreciate. It's hard to find a place that feels this honest and reliable--definitely my go-to for service.

I visited this service center yesterday to pick up my Model 3 and had an incredible experience. I…read morewas pleasantly greeted by JT and he quickly found my information. He congratulated me on my new purchase and provided me a lot of information about the newer model. After answering all of my questions and concerns he said enter the red carpet and follow the music and that will be your car. The car's lights were flashing and the music was bumping! The car was spotless (as I would have expected) and the walk around inspection was perfect. He then guided me out of the service center and I was on my way. If Tesla have more staff like him, they should be rated 5 stars! That is the kind of experience I expect from them and they didn't let me down.

I had an unpleasant experience with the service department here recently. The customer service at…read morethis location is awful. When I walked in, I was not greeted. All of the employees were on their laptops and not paying attention to customers. I literally had to ask someone to help me check in for my scheduled service appointment. I was scheduled to have my windshield repaired and was told it would be completed by the end of the day. I was also told I would not receive a loaner because my car would be ready the same day, so I had to arrange my own transportation. I was told that the service advisor would provide status updates, yet hours went by without any communication. I eventually had to reach out myself to see if my car was being worked on. After I contacted them, I was told that my car hadn't even been started until 4 p.m. even though my appointment was at 10 a.m. This location clearly accepts more appointments than it can handle in a day and does not deliver according to the timeline they provide. I was then told I would now receive a loaner since my car wouldn't be ready the same day, despite being told earlier that it would be. Additionally, I was rushed to sign the loaner agreement. The loaner they provided was dirty and an older model that I didn't know how to operate because it was different from my car. I even had to ask someone how to change the gears. It also had some scratches on the front bumper of the drivers side. I will never return to this location for service.

When I say, if you are looking for a CAR and great customer services, and great Atmosphere! Top…read moreline auto is the place to visit! Eddie is the man you wanna meet!

Do not buy out of state if you dont want to be scammed. I was a tornado victim and lost my car with…read moretotal loss. They refused to deduct my total loss exemption and told me it had to be in the loan and it would have to be refunded after the fact. Then refused to return the money and i am now having to pay interest on it.