This place is a joke! The staff is somewhat ok but others are down right appalling!…read more They are apparently just money hungry and could care less about the actual patient! The care has been decent, however this facility is basically just a glorified gym! If your loved one isn't on that plane then it isn't going to go well!! My mother in law is in no shape or condition, nor having the will to work out every day.

They took good care of my 95 yr old mom after her fall. Very clean. Staff is very attentive and…read moreprofessional. The PT is excellent

I've been seeing Dr. Mani for over 30 years and he is patient and always up to date on the latest…read moreinformation. I'll miss him when he retires, but he got gray hair and I didn't!

My doctor was great. BUT ive had two procedures here and both times have had issues. They do not…read moreknow how to do IV's. Both times it took a couple of sticks before they got it right. The last time was the worst when they blew the vein in my hand and now two weeks late the back of my hand is sitll black and blue. Also, though I had receipts with proof that I had already fulfilled my deductible they made me pay it again anyway in order to proceed with the procedure. NOW they owe me a refund and I feel certain that will be a fiasco as well. I will NOT have another procedure at this facility.

Why 5 stars? Because they saved my Dad's life…read more --- --- --- A hospital having a Yelp page is definitely a different ballgame than just about any other kind of business. I'm sure that there are countless others who have lost loved ones at Bay Area Regional Medical Center, and it probably had nothing to do with the doctors/nurses not performing up to a certain standard during their visit. Life's randomness sometimes trumps precision that the most wonderful medical professionals on Earth have to offer. But in our case, BARMC could only be described as a God-send. My dad had a heart attack on Thanksgiving. In an instant, my Dad transformed from the most active 58 year old that anyone knows, to the guy laying on the bathroom floor at the gym with no pulse. My brother was fortunately by his side, and was able to call 911 pretty instantly. The paramedics arrived swiftly and were as efficient as possible in literally bringing him back from the dead. He was then transported to BARMC. He quickly had to have a stent placed in his artery, which went very smoothly. By the time I got into town a few hours later, he was heavily medicated, but still awake and talking. I didn't even know what any of this meant prior to Thursday, but apparently, it was nothing short of a miracle. Not only that he was alive, but that he went from a goner to very normal in a few hours. This is a testament to my dad's excellent shape/conditioning, but I'd imagine all of medical people involved played a role as well :) Where we really began to appreciate BARMC is the quality of care that he received in ICU. All of the nurses/doctors were absolutely phenomenal. Kayla, Natalia, Shelby, Dennis and all of the other names that I'm forgetting - you were all the absolute best. It's amazing that people who work in a place that's filled with so much sadness on a daily basis, could manage to be so cheerful and happy. All of them had the demeanor of people who were on vacation, in that, they were just so happy and joyful. Maybe it was that my dad's story was so amazing, or maybe this place just breeds super heroes. Either way, we loved it. All of these wonderful folks really helped me to put life in perspective. I love my job and always give it my all... but these people literally save lives for a living. Instead of enjoying Thanksgiving with their family, they perform insanely advanced procedures on people, while crying family members wait in the lobby with lives hanging in the balance. Much like folks who join the military, it's a job I could never do, but I'm forever grateful that others can.

My dad was in this hospital and too many mishaps to list. It took 48 hours to reconcile his home…read moremedications. They never responded to the call button and they employees are smart ass and mock you when you ask for help. I know several people work there and the place is rotten from the top down. Good people will not stick around and it will only get worse until upper management does something to change the culture. The HR department needs to be completely fired and built from the ground up. All the employees seem to be rejects from other hospitals in the area that were willing to accept a lower wage to have free reign to do whatever they want. They do not know how to staff, compensate or develop their employees. You can't teach someone to be a nice human being though.

dr. hafez is amazing , best foot dr ive ever seen, and hes a funny guy. no longer wait... in and…read moreout

Horrible place. Cannot find a parking spot and very few handicapped spots for a medical facility…read more The two doctors I have seen are not patient oriented. It Is without a doubt, profit over people. The offices are disorganized, rude and incompetent. No one answers the phone and if you leave a message for a call back, no one returns your call. Unbelievably horrible and incompetent.

Great place for families and events. Multiple floors, ample parking. Food is decent, staff is very…read moreattentive, buttons for service EVERYWHERE!

Get a whole new staff for Floor 2 and Floor 6!! Cut out all of your "holding" rooms…read more I came from the ER with a possible stroke. I was confused and I feel that I was not treated well at all! I then went to what I thought was my room! But found out from the nurse that came in, it was a holding floor until I was moved to floor 6. I was moved to so many rooms I wasn't sure where I was suppose to be! Then the boy that was taking me to floor 6 came in to move me, I said "Okay let's do it!!" Let's go to the next floor". The nurses tried to make it sound in a sexual in nature. I was happy that I was going to a new floor although little did I know it was going to be worse!! I was better and ask the floor 6 to please let floor 2 know that I was sorry and regretted being like that and she said "no I will not tell her". There was one nurse that unfortunately leaving to go home, his shift was over! He was very nice to me. Then after he left no one took my vitals in fact they argued about Who was going to come to my room! I was close enough to the nurses desk that I could hear everything they were saying, they made sure of it! It took until the next nurse came in that she learned no vitals had been done! After that, every thing seemed to be better! They came in accept there was one guy medical assistant, or nurse I don't know anyone's name on Floor 2, which was the floor I was on until they found me a bed on floor 6. That floor was even worse!! Finally I thought I was being discharged, but then went to another holding room and waited to be released. I will not ever go back to that hospital again!

I had a er visit and wasn't too impressed about the treatment received. I realized they were supper…read morebusy but I had to call to get any answer. I not sure but I think they are supposed to wheel one out in a wheel chair when being discharged. I walked out on my own

I took my boyfriend to Clear Lake Emergency he's was having kidney stones. Screaming, crying,…read moresweating, vomiting and becoming very pale ON THE FLOOR while crying for help. They didn't do much help but send 5 security guards to stand right by us and watch him YES 5 of them. The main guard was just staring at him trying to make eye contact but my boyfriend is becoming to unconscious to even noticed. I understood it was a busy night and there were other people there but no once else was screaming crying and begging for help on the floor. Never going to that OPS emergency room!

POOR FRONT DESK!!!…read more Came with my spouse to see Dr. Naser Elkhalili and checked in on the phone. We also were assisted by the front desk rep Maribel who was rude and unprofessional. She advised of the copay which was incorrect and would not listen to what I was explaining to her with regard to our insurance/benefits. She made it clear she was not concerned with what he should have paid and insisted the copay was more than what the benefits stated. I paid it because it was obvious she could not accept what I knew he owed. My background is insurance and I've been a claims analyst, so I'm very familiar with our benefits. The "manager" Cheronda was sitting next to her and wasn't very helpful and stated they would reverify the benefit but it would prolong our wait from being seen. $15 dollars should not have prevented my husband from being seen nor them doing their job efficiently. Once we were called to the back the intake nurse Nicole was very warm and welcoming just like a doctor's office should be. It all starts at the front desk!! I did voice my concerns to Dr. Elkhalili and he unfortunately made excuses for his poor staff. It was sad seeing how the front desk interacts with their patients.

Pain management waiting room is an insane asylum. Hysterical woman crying because they scheduled…read morethe wrong appointment. Another woman yelling into her cell phone like she's in a train station and the whole place packed with people just waiting. Waited an hour for a friend to get a shot. So, this is basically a people warehouse taking copays, not even the decency to hire enough staff. Find a better provider if you can. If you can't, find a better location. This one is off the rails.

Nurse Terry!!! I just can't say enough about this guy! He made my day! The most caring nurse with a…read moregood sense of humor and such AMAZING bed side manner! I'm normally not a fan of male nurses but let me tell you he made me feel so comfortable and helped me relax before going under anesthesia. We need more Terry's in this world! God sent, thank you again Terry Sophia M

Pre-op was excellent! Post-op was not a good experience. I have worked in hospital systems for…read moreover 30 years and am very much aware of patient care issues. I became conscious in recovery due to severe shivers. A nurse put a warm blanket around my head and told me my contact had been called, asking me if I was ready to go. I hadn't even opened my eyes yet! I said no and she asked how much more time I would need. I said 30 min. She offered me water and I said no. I had to figure out for myself that I was in recovery and the procedure was done. I thought I was still in pre-op waiting to go in. No nurse called me by name, asked me to open my eyes and look at them, or attempted to orient me. No one told me I was in recovery and how long I had been there. No one reassured me that the shivers would eventually pass. Next I knew they were dressing me in the bed. I have never before had anyone dress me post op without having me sit on the side of the bed or be able to stand and dress myself. They were rushing me! I felt as if it was my fault for not being conscious fast enough for them or I was doing something wrong for not waking up! I eventually stood and put on my shoes. They rolled me outside and asked if I saw my ride. I said no. So they rolled me back into a hallway as they were asking me to call my ride. I had to ask for a drink and some crackers. My eyes were still barely open and I was still feeling sedated. I am very unhappy as to how I was given the rush. I asked how long I had been in there and told 1.5 hours. I guess that's their internal max limit! Terrible patient care and customer service getting raced out the door. I was unsteady on my feet entering my home and at risk. If I ever have a choice in the future, depending on my physician, I would not use this surgicare center in the future because of this post-op recover experience. They do not allow any family or friends in recovery, and no wonder why!

Nilled for unexplained amounts which appear to have been covered by insurance, but unable to…read morecontact to determine. since repeated requests for itemized bill have been ignored.

My wife called to set up an appointment and due to work had a small window before the office closed…read moreto make the appointment. Not only was she unable to schedule an appointment, she was left ON HOLD for 45 minutes. The receptionist staff need a refresher course in customer service. Leaving a person on hold until AFTER YOU CLOSE is incredibly rude, lazy and insensitive. Do better.

Round Rock, TX - PAM has an excellent compensation package. However, this company has an issue with…read morepayroll. I worked 12 orientation hours in September of 2022 and it is now November. I have not received pay. Neither HR or Payroll have resolved this matter. (Former Employee).

The most unbelievably unprofessional place I've had my Dad since we moved to Kingwood…read more He was there 12 days. Extremely difficult to get hold of nurses station. Dr never returned calls, was told my dad was doing extremely well. Three times, he texted me to call them to return his call light to the bed after linens were changed. He is 90 years old and cannot hear and sight in only one eye. He cannot stand up as he has neuropathy in both legs. I was not allowed up there because of COVID. We were supposed to have family training. That never happened. On discharge day, dad was given his discharge instructions to sign. He had NO idea what they were. There were prescriptions, instructions, etc. I was told nothing. They shoved his discharge folder in the dirty clothes. Nursing 101. That's a NO NO!! I was told he was walking 179 ft with touch assist. The man cannot even stand up much less walk. They sent him to rehab the last day in unbuttoned and unzipped pants then discharged him that way. He had 3 sets of pajamas and a hanging bag full of clothes. Upon phone calls to case manager, I was heard and she assured someone would call me, which they did. There were several directors with me on a conference call and they assured me something would be done. The Rehab director again said her understanding was that he was walking. I told her that was false. He needed 3 of us to get him in the car and my husband and I could hardly get him in the wheelchair at home. He's worse than when he went in. I will update if I get more information. This was PAM in Humble.