EVERY WOMAN SHOULD TAKE THEIR CAR HERE........EXCELLLENT SERVICE! CUSTOMER FOR LIFE. AS A WOMAN, I…read moreREALLY LOVED WORKING WITH TIFFANY MENEFEE, SHE WAS PROFESSIONAL AND ALWAYS KEPT ME INFORMED. NOT A SINGLE REPAIR WAS TAKEN WITHOUT MY APPROVAL OF THE EXPENSE. COULD NOT BE HAPPIER!!! I had looked at reviews after my accident and based on their Google reviews I chose Pronto Body Shop. I recently had my white Ford Focus towed to their shop in August 2024. Laura was really nice and got the paperwork started. Unfortunately, my insurance decided to total the car based on its age. I decided to go ahead and work on the vehicle instead of releasing it to the insurance and having the car junked. I proceeded working with the manager, Tiffany Menefee, who truly made me feel like she understood my financial situation. I was given two estimates, one to make the car drivable and the other for cosmetic repairs to the vehicle. This was done so that I could determine financially whether I could proceed to the next step. They were careful to select salvaged mechanical parts that were in good condition to keep my expenses low. They also worked in stages by first addressing the mechanics and drivability. They did not want to remove any of the damaged fiberglass paneling incase I could not financially proceed to the estimate for body work because it would have been impossible to get the fiberglass panels back on due to them being bent out of shape. They worked methodically to ensure that I did not exceed the mechanical drivability estimate, not only did they not exceed the estimate they had provided but the total actually fell under the estimate. This is how businesses should be run! No surprise overages where you feel taken advantage of. Because of their dedication to details and constant communication to verify any changes or charges I was able to proceed with the additional body work. Everything together was still under the estimates I was initially quoted and the work was excellent. As a woman, I have been made to feel ignorant by some mechanics when I have struggled to ask technical or mechanical questions. I have felt their impatience with my lack of knowledge. However, I was never made to feel that way by Mrs. Menefee. She went over every detail step by step. Every question was thoroughly explained in a way that I could understand. As a previous insurance adjuster, she explained how to proceed with my insurance and the process of obtaining a salvage title. I felt like she treated me like she would have treated a family member. She was patient, understanding and walked me through the whole process. I could not say enough good things about her or Pronto Body Shop. As long as she is there I will continue to take my cars there.

I stopped by to see if I could get a quote. A young lady took us out and looked at my car. I wanted…read morefull paint job with the kinks fixed and some extras added. She took several photographs and it seemed like she really was looking at everything to get something going. She said she'd call me back. Never got a call back. I'm not sure why I never received a call back, but it didn't seem feel like they wanted my business. I was going to pay cash, which to me, would have been best for them, but I guess they run their business a different way. I went because it's woman owned and saw some great reviews. I'm disappointed to say that they're not all that interested in providing a job for a woman. They make their money. I'm just one person. I wish them the best. Just not with my money.

Took my silverado 1500 in after an accident and Gabriel was quick to give me a quote and order the…read moreparts needed for the truck. Highly recommend this place if you are in need of repairs quick. The whole job took them less than a week to finish and my truck was like new again. Hopefully i'm never in need of these services again but if I am I know to hit up Gabriel.

I took my car in to get a quarter sized dent fixed and the scratches around the dent repaired also…read more After getting a quote of how much it would be to repair I was able to take my vehicle in the next day. I don't know if such fast service was luck or a regular occurrence but either way I'll take it. When I picked up my vehicle the dent and scratches were repaired with zero issue.

I had to have my bumper replaced. The work was very well done, color match, fit, seamless. Work…read moredone quickly as promised. Reasonable price with good value.

Great work and affordable prices .Did work on time.i highly recommend him to anyone, look no furtherread more

I got three estimates for repairing the front bumper on the passenger side of my Honda CRV. All…read morethree estimates had identical parts, part numbers, and hours of labor to do the repair. Same computer system for all three. Cost for parts and labor for the first estimate was inflated by about 30%. The markups for the second estimate were not as much, but still high. I read the reviews for Sergio Lewis Body Shop, had three personal recommendations, and the repair cost was much lower than the first two estimates. My bias is to work with local businesses whenever possible. Norma Jean was wonderful to work with and I will not hesitate to recommend them to anyone. Customer service and quality work are superior!

My driver side door was not closing due to driving it door open into a metal barrier, denting the…read moremetal right under the latch so it wouldn't catch. I put in a yelp request for repair and Jorge reached out very quickly. He even offered to come in a bit early to get it fixed and did the repair very quickly at a great price. If I need any other repairs I will be coming here again for sure, highly recommend.

Great response time and left car looking great. Really appreciated the house call to look at damage.read more

I was referred to this auto body shop by someone I know. I…read moream really happy that I did. I had my front bumper painted due to a bunch of rock chips and lots of wear and tear. I was told that after dropping off my bumper that the turn around time would be around 3 days. After speaking to Eddie as we discussed my truck's paint code, he went out of his way to educate me on the different shades of that paint code. I had no idea that there were different shades. We matched my truck's color the best we could. I dropped it off on a Wednesday and got it back by Friday. When I picked it up, I must say that they level of attention to detail and their workmanship really exceeded my expectations! They did a superb job and I am very happy.

Super fast and helpful! Very communicative and good value. I would recommend for sure.read more

Highly recommend this shop. Julio Vasquez took great care of my daughter. He gave her a free…read moreloaner until it was ready. He forgave half of her $1000 deductible. The work was great, the price was better than expected, and the customer service was simply amazing. 5 Stars for Patriot body shop!

Very friendly people. Did a great job on my vehicle. Repairs were done on time as promised.read more

I had encountered a hit and run incident with my truck being parked and the vehicle just driving…read moreaway. I came here and paid out of pocket. prices are good and just. In doing so they offered to paint the entire front end of my truck for free! Definitely recommend coming here. The final product of their work is also amazing, didn't disappoint at all. They also get the job done in a very timely manner which is a plus! Thanks guys!

Came in for paint and install on some fiberglass quarter panels and they did a hell of a job on it,…read morelooks great with the 2k clear coat! Guys did a hell of a job too working with me and for a great price.