"1. "High-energy coaches, awesome heart rate tech, and killer workouts! Loved it!"…read more2. "OrangeTheory delivers an incredible workout! Great coaches and real results." 3. "Love the coach energy, clear stats, and total body burn. Best workout around!""

Updating my review because after 10+ years. I still love everything about Orangetheory Fitness. I…read morehave never stuck with any fitness routine for 10 years and when the say routine I mean it. I will be celebrating my 2850 classes milestone in just a few days. Why have I stayed so committed to this fitness routine, it's everything from the challenging workouts, the encouraging and motivating pro-coaching, the friendly staff up front and the members supporting and holding one another accountable. This fitness community is unlike anywhere else. Orangetheory has helped me build strength both physically and mentally. I absolutely love OTF McKinney!

I've been paying for a Black Card membership for 2 years, yet the amenities I'm paying for are…read moreconstantly broken or unavailable. The photos speak for themselves: multiple machines out of order, massage chairs down, massage guns unavailable, ripped medicine balls, filthy equipment and floors, old bulbs in red light therapy beds that are now pale pink, and flooding whenever it rains. I've repeatedly contacted GM Joey about being overcharged and my calls and messages have gone unanswered. He also promised new treadmills if I changed my previous negative corporate review--those treadmills never came. After I left an honest Google review and reached out multiple times for resolution that were ignored, today, Saturday July 25th, my best friend who I train with and I were confronted by a manager in what felt like retaliation. At this point, I'm seeking legal advice regarding my membership and the services that were promised but not provided and breach of contract. I have multiple pictures on google reviews that I can't post here, go check them out.

This gym was amazing when it was Texas Family Fitness, then Planet Fitness bought it. The smell…read morealone in the gym Make you feel like you're in a third world country! They hold no standard to hygiene, cleanliness, or being sanitary. They're more worried about your gym bag being on the floor than people smelling like they haven't showered in a year. I feel like I'm on Skid Row in LA with all the homeless people, but they probably smell better.. The fact that isn't their first priority blows my mind. People walk-in smelling like absolute $h!+..... Yet they are more worried about gym bags on the floor! The new manager with reddish hair is dismissive when it comes to that part, but wants you to carry in your weight belt, wraps, handles, straps, wallet, keys, phones, and anything else you need and place it on the floor in a pile and move it everywhere you move. She said the bags are a tripping hazard but not the individual items that you bring in. Let me mind you this location isn't the typical Planet fitness, it's a real gym layout so their are bodybuilder types there moving big weights and competing for more then the "i went to the gym today". For the gym to not a standard of just common currency of not smelling like a third world country blows my mind. The staff even comments on how bad the smell is when they teach the classes. I have dropped 300+ pounds on my chest because a group of unhygienic people walked by me as i was working out.. YES, it's that bad at times!

Great gym. State of the art equipment. Friendly staff. Love the red light and cryo therapy. Super…read moreclean including the locker room. I do wish they had better hours of operation.

I was present when my wife signed up for a couples membership on March 4. Shortly after, we needed…read moreto cancel because we are relocating out of state. When we asked about canceling, a staff member advised us via text that we needed to wait until the first payment drafted before canceling. Because of that instruction, the cancellation ended up being outside of the three-day rescission window in the contract. When we tried to resolve the issue and explained that we followed the guidance given to us, the refund request was still denied. What's frustrating is that we have the text message showing the instruction we were given, and the membership and sessions were never used at all. We also asked for corporate contact information to have the situation reviewed at a higher level, but were told the billing department was the only contact available. Very disappointing experience with how this situation was handled.

We loved our Planet Fitness back in California. This is definitely NOT that. So, this location…read moreisn't perfect but it's not terrible either. Could it be a bit cleaner? Yes. Could I do without all the groups of kids watching each other and playing on thier phones? Yes! Could they totally do something worthwhile with the wasted classroom space, like add more machines? Yes! But it's $15 and I do get a pretty decent workout. If I needed a perfect, pampered experience I would pay more and go somewhere else.

The kids running the place are ok... but equipment that's broken isn't quickly fixed, and as small…read moreas it is? There are only 1 or 2 of each machine to start with. That left me standing around waiting. I'm not paying to go home and workout in my garage. I'll just workout in my garage to start with. Cancelled.

GREAT gym! I went as a visitor with my homegirl and I was HIGHLY impressed with the…read morefacilities...tons of cardio machines, lots of room to do your thing in the weight area. I loved that they had a BBL weight room strictly for the glutes, that was impressive. The movie room, with cardio machines is genius, so many options for whatever you're looking to improve. I'm sold and I'm truly considering becoming a member. Great experience, great workout!

I joined EOS several months ago, purchased personal…read moretraining, as well. While the trainers (Orphan & Alex) were good at trainings when they showed up, they were completely unprofessional on the business-side, missing appointments, not responding to texts, late for appointments or not scheduling me like we had agreed upon. On 5/27/26, I submitted my complaint. On 5/28, I was responded to by Keanu & Rhyian, which I appreciated such a quick response. I was told on 6/1 that there was approval to cancel my personal trainings, but it still hasn't been resolved. I was charged twice for personal trainings since I brought this issue to management's attention, and I continue to get charged, I had asked to freeze my membership until this was resolved, and I continue to get charged for that, as well. I'm beyond frustrated!

IPT delivers personalized, well-structured training plans that align with specific fitness goals…read more Ray's knowledge of proper form and Reagan's nutrition guidance has led to noticeable improvements in strength, stamina, and overall health within just 6 weeks. Ideal for anyone seeking efficient, evidence-based training. I use the Plano location. 4621 West Park Blvd #105 Plano, TX 75093

The business owner Ray was very rude and unprofessional. He called me so we can sign up but I had…read moresome questions about training style, experience, and if there was a single session offer to see the training style since it starts at 3month commitment. I was met with defensiveness stating I am asking many questions and customers usually don't ask that many. Then started debating with me saying do I question my doctor? After this interaction, I was shocked. I told him I will no longer be moving forward, he then disconnected the call. As the business owner this is how he conducted himself. The facility itself may be fine, but in my experience, I felt argued with and not respected as a potential client because I asked questions. Glad I found out the culture here before signing up.

Me and my brothers were able to do a Free 7 Day Guest Pass here and I really enjoy being able to…read moreworkout here. The Staff are very friendly, and the Gym itself is very nice too especially since it doesn't get crowded. There Gym is also clean too and they also have Free WiFi too. Hopefully in the future I would love to get a membership here

They have clean and secure locked private box to put your value items. There are too many…read moreequipments to use. I don't have to get line or wait for a long time for equipments. The room is big and smell fresh. This is my first time for trial, but I will come back next time for my membership. It is worthy. However, they need to hire more trainers. Highly recommended for everyone

I don't know how Crunch does it, but every gym has fantastic staff and clean equipments. We decided…read moreto switch from our usual Plano location and check out the last one in our area. This gym has a layout similar to the one in Allen, with two floors; weights on the first floor, and cardio/group fitness classes on the second. The front desk staff were super chill and friendly when we came in with our buddy pass. They didn't try to complicate things or push memberships on our friends. The weights are spread out across different sections rather than just one row like at other locations. Two of the wipe stations were out on a Sunday, which isn't great, especially since that's not even a particularly busy day. Overall, it's still a great location and closer to our friends, just in case we decide to do group workouts.

I wish I could give zero stars. I signed up for an advertising package and never received the…read moreservice. They continued charging my card even after multiple cancellation attempts, and I had to involve my bank. Now they're trying to collect for a membership I never had. Customer service refused to connect me to a manager or provide basic support. Buyer beware. Do not do business with this company.