We came to Children's Dental Clinic of Las Cruces for my son's first dental appointment. We arrived…read moreright after their lunch break for our 1:00 appointment. It was pretty busy at that time but the staff keeps it well organized so everything ran smoothly. The had 2-3 flat screen TV's playing Disney's Cars to keep the kids entertained. There were also plenty of art/crayon boxes and books to keep the kids occupied while they wait. Surprisingly, we only waited about 1-2 minutes and my son was on his way to the chair. The Dr. was great and explained the procedure for the 1st appointment making sure to keep my son as comfortable as possible as well as Mommy and Daddy. After he was seen , he was entered in a raffle for a free CD stereo (this office has been known to give out Sony PSP's in the past, too). He was also given a Peter Piper Pizza certificate for a free personal 7' pizza and drink. He also left with a goody bag with stickers and a toothbrush. Nice touch!

Our experience today was incredibly disappointing…read more I took my children in for their routine dental cleanings, and before the dentist had even examined them, we were told they would not receive a cleaning unless I agreed to X-rays. My concern wasn't that X-rays are never necessary--it's that they were being required before anyone had even looked at my children's teeth to determine whether they were actually needed. As a parent, I believe medical procedures should be recommended based on the patient's individual condition, not as a mandatory prerequisite for a routine cleaning. If the dentist had completed the exam or cleaning and found something that warranted X-rays, I would have absolutely been willing to have that conversation. Instead, we were told no X-rays meant no cleaning. When I questioned the policy, the staff became argumentative and brought the dentist into the conversation. He explained that requiring X-rays was to protect him from liability. Respectfully, his liability is not my primary concern--my children's healthcare is. I should be able to ask questions and make informed decisions about my children's care without being denied a routine cleaning because I declined a procedure that had not yet been shown to be necessary for them. Families deserve individualized care, open communication, and respect--not blanket policies that leave parents feeling pressured into consenting to procedures simply so their children can receive basic preventive care. We left without my children receiving the care they came in for, and that is unacceptable.

I have been bringing my toddler here for a year. The wait is not bad at all. Staff has been…read moreexcellent and very kind. They explain everything and are awesome. They are not pushy, and do not give out false information like you frequently see with a lot of chain dentistry businesses. The dentist is very personable and good with kids. The office itself is very clean, up to date, and they have toys and tv for the kids. They take most insurance. First Family Dental also reminds you of your appointment a few days before and the day of via text and email. This is very important to me because sometimes I tend to forget no matter how many reminders I set in my calendar. I would absolutely recommend this place to anyone looking for a family dentist who cares about patients!

I love this dental care facility. My wife received professional dental care with complete…read moretransparency. The dentist is very professional and takes the time to explain everything in regards to your procedure.

Overall, I won't be back to this office. I understand that offices are doing the best they can…read morethese days but you reach a point where poor customer service is inexcusable. Reception and front office was rude when I first arrived. Yes, we are all stressed but you don't have to be disrespectful. My cleaning was sub-par and probably the worst I've ever had. They have a crazy credit card payment system and they may have charged me twice because they thought it didn't go thru. The doctor was very thorough and I felt comfortable with working with him. Last, since I will not be returning, I asked for my medical records to be sent over to the new office. Good luck with that process as they won't answer the phone or respond to emails. It will take at least a week to get them transferred over according to the person who handles that process. Don't be fooled by the low intro prices they offer, it's not worth it and the other charges can get expensive quickly.

Short version: SMILE HEROES IS AMAZING. A++++. Highly recommend!!!…read more Long version: Just moved to the area and two weeks ago, my three year old son woke up with his face, swollen on the right side. Needless to say, it was a trip to urgent care because it was Sunday and there were no dentists open. He had an abscess tooth. Antibiotics were prescribed and we were told to watch throughout the day to see if the swelling went down or grew worse. By the next morning we were noticing a slight worsening and so on the the E.R. we went. (I preface all this to give you the best picture of a family, scared for our little boy and unsure what to do or where to go). The E.R. doctor told us to get a dentist, right away. Here I am, completely at a loss. I do a quick Google search and there is Smile Heroes with top ratings and stellar reviews. "Sure," I think, "this is the internet. It's easy to pad the opinion to get clients." I called to gauge the atmosphere and was greeted by a friendly receptionist. More than that, I explained my son's dilemma and she was legitimately concerned and intent on getting us in as soon as possible. I'm feeling better. Here's at least one person who seems to care and not put on the clinical robot facade. Okay. Onto the Dentist... WHICH WAS AMAZING (two times amazing!) First off, the setting is brilliant. The dentists have made the place to be a sort of gaming center, which immediately engaged my children and stifled all those 'scary dentist fears'. The kids played, we filled out the paperwork in peace and the staff was incredibly helpful. My wife was able to go in the back with my son. The dental assistants were very gentle with him and with her concerns. And then Dr. Pham was in to see them within a few minutes. He was very kind and thorough in his examination. He identified the problem and recommended we get my son in that very evening to take care of the tooth. So my wife comes back that night with my son and he is happy to go back and play! Unfortunately for him, there was not much play, because the dentist was incredible efficient in getting him back and settled in a room where my wife held him while a movie played. All my wife's questions and concerns were addressed. The procedure was extremely quick. My son was well taken care of, throughout, and Dr. Pham even called that night and the following morning to check on him. Dr. Pham has a gift of empathy and patience that put us all at ease. He is REALLY GOOD with children. He and his wife even came out to chat with us after our son's check up, just to get to know us. His wife played with our kids while we talked. Such a great couple! I cannot recommend this establishment enough. These people legitimately care, which is unfortunately not something you find in many businesses, today. Everyone on staff is respectful and friendly. Such a wonderful experience. My family is so blessed to have found Smile Heroes.

Dr. Greg Wilson (best dentist in El Paso) and his team provided exceptional care for our 5 year…read moreold. Dr. Wilson took a lot of time to explain everything about procedures and answered all questions thoroughly, he is definitely an expert in his field. This is an extremely well run clinic, all the staff are very professional and caring towards the kids. We felt confident our child was in excellent hands, she felt very comfortable and did really well with their treatment plan. Thank you Smile Center!

I want to recommend Smile Center for Kids for both kids AND adults dentistry…read more The kids were nervous but they were able to see other kids being serviced and it reassured them. The staff members were kind as I had both kids for cleaning at the same time and they were seated at opposite ends so I had to walk back and forth to check up on them. Parents are welcome in the back to observe. My kids and I are wimps and this location off Sunland park have the most patient staff. The hygienists and dentists have the gentlest hands. I know I fell asleep when she worked on repairing a filling. They worked with our schedules and we all were able to get our cleanings and fillings done with our insurance. Billing was very clear and they asked permission before doing any procedures. I felt very safe with their COVID procedures. They do temperature checks and limit capacity. I believe they have a East and West location and went to the Sunland park location. Best of all it's right across from Gorditas Tony so we're able to get yummy food right after.

MY grandsons first appointment at 2 1/2 years old. The dental assistant was good and was very…read morecompassionate as he brushed my grandsons teeth. My grandson kept his mouth open the whole time and when prompted opened wider . Then DR Pain came in and did not even introduce himself. He just kept asking if i have any questions. He proceeded to do the exam on my grandson and i guess the dr was in a rush as he yanked my grandsons mouth open to look at the back of his mouth. He proceeded to aggressively bush on the vitamins to his teeth. What kind of vitamins ? obviously if its a vitamin i can purchase it over the counter. My grandson had an overall okay experience except for the dentist. I thought this was a kids dental clinic which catered to children and were compassionate and gentle . Not this DR. The rest of the experience was good. Front desk, games and ice-cream after told not to brush for 8 hours.

June 2021. I cannot believe it has taken me this long to review "Texas Kids Dental Care" Let's…read morebegin with we are a Military family who moves lots and the first time we were in Fort Bliss we found out that whomever was my child's dentist 1. was not part of our network and 2. didn't have a specialist in house. So, to avoid having to pay extra for services and going to different locations for care we were referred to "Texas Kids Dental Care" (their east location off of Joe Battle) and we were perplexed by their facility. From that moment on, both my child and I loved going to the dentist. Then, the military moved us to a different state and every time we visited a dentist we couldn't stop thinking about "Texas Kids Dental Care" So, we came back to Fort Bliss (El Paso) and we were originally referred to a different dentist and we highly disliked it. Then, I called this new location near Sunland Park and was happy to know they were accepting new patients. Let me tell you why Texas Kids Dental Care Rocks... 1. Their staff is Happy and their costumer Service reflects it 100% 2. Quality Care, 3. Massage Chairs in the waiting area 4. Water, Ice Cream, popcorn, cookies is always offered 5. The waiting area consists of: Carrousel, Theater, play area, tablets, and free large arcade. 6. During service, kids have TVs on the ceiling where they can watch their favorite movies. Yup, at this point I don't understand how can the rest of the nation has not yet moved to this rocking dental experience. They also have partnered with an Orthodontist and offer orthodontist work. Don't go anywhere else!

Me encanto el servicio! Muy buen dentista!read more

From the owner: Dentista especialista en bebes, niños y adolescentes. Ortodoncia y ortopedia. Niños con necesidades…read moreespeciales, labio y paladar hendido. Atención por especialistas para cualquier integrante de la familia.

Absolutely the best care for children! Dr. Vera' patience and gentle care is incredible. The…read moreassistants passion for making sure your kids feel comfortable is amazing to see and the front desks knowledge with making sure we don't have to worry about any of our insurance doubts is the reason why we will always recommend Dr.Vera and his team to everyone ! We Love Dr Vera and his team

I made my second appointment for a deep cleaning. Patricia was my technician, she is a real…read moreProfessional. I explained to the office that I was out of it as I left the first appointment. They adjusted my pain medication and things went very smoothly! I am set up to do consistent maintenance cleanings. I am pleased to get on a program to keep my gums and teeth in better condition! Once every 3-5 years isn't enough! Don't want the teeth to start falling out!!!! Bruce D

Our review has been deleted multiple times. We visited Dr…read more Lilliquist's office with our 7-year-old son, who is autistic and has ADHD. Before the appointment, we asked staff to accommodate his needs - things like extra time to adjust, clear/ simple explanations before any tools touched him, and patience if he got overwhelmed. This is a standard, reasonable request for a child with sensory and processing differences. Unfortunately, our request was ignored. Staff did not adjust their approach, moved quickly without preparing him, and were short and impatient with him when he became anxious. He was clearly distressed, and instead of being met with the accommodation we'd asked for, the response felt punitive rather than supportive. As his parent, watching a healthcare provider treat a neurodivergent child this way was disappointing and, frankly, felt discriminatory. Dental visits are already hard for kids with autism/ ADHD -- a good pediatric-friendly office should know how to work with that, not against it. We won't be returning, and I'd encourage other parents of neurodivergent kids to ask detailed questions about their accommodation practices before booking here.

Charles Perkins is unprofessional and I do not recommend his services…read more This was the first time we visited & instead of a professional analysis, we got an unprofessional person (Mr. Perkins) that decided to push his conspiracy theories and tell me why a young man deserved to be killed while my 8 year son sat next to me.

I used a third party to pay for dental services thru Sun bit my account was paid in full. Today I…read morewas told upon scheduling an exam and cleaning that there was a credit on my account of $92 dollars. At know point did they reach out to me to refund the money. Instead today I was told if would be applied towards my next visit or appointment. This is not their funds to re-direct and I indicated that I wanted a refund. The front desk personnel indicated she would reach out to the accounting department for a refund but they only send them out on the 15th of the month. She also indicated they might have to reach out to third party. I spoke with the third party Sun bit and they informed me that once the account is paid in full that's the in of their in transaction. Tomorrow I will ask to speak with the Dental Manager for my refund. If they can't get this resolved I will take my business somewhere else.

I have been a patient of Dr. Patrick Mitchell for over 30 years, and there is a reason I continue…read moreto place my trust in him. When I recently needed to discuss a complex treatment plan, Dr. Mitchell graciously made time to see me at the end of his busy day. That kindness alone meant so much to me. Sandra was wonderful from the moment I arrived. She greeted me with a warm smile, made me feel comfortable, and took great care of me while preparing me to see Dr. Mitchell. Dr. Mitchell carefully reviewed my treatment plan, answered all of my questions, and explained exactly what he could do using my existing implants. He never rushed me and made sure I understood every step. He also offered a very fair price and financing options, which I truly appreciated. What has always stood out to me over these 30+ years is not only his knowledge and skill, but also his honesty, kindness, and genuine concern for his patients. I have always felt that his goal is to provide the very best care and the best possible smile, while treating every patient with dignity and respect. After more than three decades as his patient, I can honestly say that Dr. Mitchell has earned my trust time and time again. I am grateful for the excellent care he and his team continue to provide, and I highly recommend Affiliated Dental Care to anyone looking for a dentist who combines outstanding clinical expertise with compassion and integrity. Thank you, Dr. Mitchell and Sandra, for making me feel like family. I truly appreciate you both!

Everyone was very nice and sweet here, came here to get a check up for the VA and they made my time…read morehere extremely pleasant. Would definitely recommend!