Dr. Graham and her office have been an absolute life changing experience for me. Dr. Graham has…read morebeen so patient, caring and respectful during every single visit. She genuinely cares about how you're feeling and taking your concerns to heart in order to help with anything I've ever needed. She has been the best Doctor I've ever seen/had and I will continue to keep her as my primary care doctor for as long as she's around. Words can not describe my gratitude, respect and general appreciation I have for her and her office. The office staff is always extremely sweet and welcoming. Her knowledge and compassion for her patients is top tier and I couldn't ask for a better Dr.

The staff is friendly and the doctors are attentive and really listen. I never had a doctor like…read morethis before.

We've taken our kids to Family Emergency Room Georgetown several times, and every experience has…read morebeen great. The staff is always kind, welcoming, and quick to get us seen. As a parent, that's such a relief when you're worried about your child. The doctors are knowledgeable, take the time to explain everything, and never make you feel rushed. What I appreciate most is how wonderful they are with kids. Everyone is patient, caring, and does a great job helping children feel comfortable during a stressful situation. We're so grateful to have Family Emergency Room Georgetown in our community and recommend them to everyone we know.

It's weird to love an ER this much. Here is why this place is the best:…read more -They operate like a full-service emergency room and are federally required to be treated as in-network for all *eligible* visitors (must actually be an emergency visit). Their billing person confirmed this. Their website has a lot of info about the billing process as well. -They are flexible and will work with you to negotiate your dues to get the accounts closed out. I was stressing about the bills but their super nice billing lady helped us out. -Open 24/7. I looked at other options that were technically deemed in-network for my insurance plan and some were closed on Sunday. One of our visits was on Easter too. Why even bother with another ER when this place will bill in-network anyway? -Amazing nurses and doctors. Everyone is really nice and patient and takes great care of you. We've been there 3 times since November. Twice for my little guy (he was 1 during our first visit). Nurses and doctors were so nice and patient with him (and he definitely screamed a lot). -It's never crowded or full of sickly people. Not sure if that's a sign they don't have enough business though? PLEASE GO HERE SO THEY DON'T EVER SHUT DOWN. -Easy parking. -There's a cemetery next door which leaves a chance to make a morbid joke upon your departure.

I had labs drawn. Checked in quickly. I was seen in less than 5 minutes. And lab results in 24…read morehours. It was fast and high quality. Thank you. (It currently is a walk in for labs...excellent)

Extremely disappointed with the service here. I scheduled a 1:00 PM appointment for a dog bite, but…read moreafter waiting an hour, I was told they only had one doctor on staff and couldn't even give me a firm estimate. The intake lady eventually told me I wouldn't be seen until at least 3:00 PM--two full hours past my appointment time. I had a college commitment at ACC at 3:00 PM that I almost missed because of this. Don't bother making an appointment; they don't seem to honor I pushed for a timeline, the front desk lady admitted they couldn't see me until 3:00 PM. An 'appointment' shouldn't mean a two-hour wait. I ended up having to scramble to make my 3:00 PM online college appointment. Very poor management of patient flow and expectations.

Made a same day appt for my sick child. We were in and out quickly. Staff was nice and polite…read more Also, besides Nextcare, they do accept Medicaid for children.

I came to this urgent care because it was the closest to me. I sliced open my finger and it was a…read moreseverely deep laceration. All that was done was a big glop of glue was put on my laceration and I was sent on my way. No X-rays or nothing. Let's also say that the tech that did my intake needs more training on how to properly clean a laceration. He poured the medicated liquid on my finger then immediately rinsed it with water and wiped it all away. When he left the room, I was still pulling gauze out of my wound from where I packed it at work. I do this for a living, so I know he was rushing putting my health at risk. Needless to say, I woke up the next morning with continuous bleeding, infected drainage and the inability to feel anything on that finger. I was rushed the the ER where they did X-rays and they saw bone damage. Then they had to clean it completely out and get the infection out which was PAINFUL to say the least, even with a local. I needed FIVE STITCHES, 3 of which had to go through my nail. Was told I will probably not regain any feeling in my finger and will lose my nail permanently. All of which could have been avoided if the proper steps were taken. My take from this urgent care, they take the quick and easy way out to get patients out of the door, even if it means causing detrimental and permanent damage to patients.

Jae and the staff were very professional and caring. Jae was fast and I was in and out in a few…read moreminutes for a blood draw. She's my preferred provider for my quarterly blood work.

I was hoping to find a local provider to transfer my TRT care to. I signed up for an appointment,…read morecreated an account and showed up. On the counter is a printed update not on their website - weekly paid visits required in person. Had this been disclosed I wouldn't have wasted my time. My current provider meets with me quarterly, no problems.

Victoria Guyton is our nurse. She is Rude and…read morecondescending I Went here today for ear wax removal. I was with my son. I asked her to pre soften the Wax in his ear, she said "I usually just go in there with water , if you want softening, you will need to go back to the waiting room." I asked for debrox or hydrogen peroxide softening, she said that she couldn't do that. She then said, "are you his caregiver"? I said no, I'm his mother. then she said, "are you his power of attorney or something?" And said, no, I'm his mother She then rudely said, but he's 33! I said, yes, and I'm (insert my age here ). Of my gosh, she is so rude, I regret coming here. She then was asking all the questions we already answered online, when I told her we already completed those, she rudely said, I am asking the questions I have to ask. She then proceeded to remove the wax During the process. She says, "if it doesn't work you will need to go home and use wax softeners and come back"--yikes!!! 150.00 & she can't pre-soften the wax?! She failed. Can't do it, she told us to go home and pre-soften and come back for Another $150.00. Ear wax removal is a basic function that is supposed to include pre-softening. In all my years, I've had it done on me more times than I can remember, (including last week) with zero failed attempts. It's as basic as asking a manicurist to cut fingernails. This place is NOT a good health resource. Stay Away!!

I waited the standard amount of time on 10/18/24. It depends on what day you go, if you will be…read moreseen quickly or not, just like any other office. The tech and doctor just couldn't have been nicer. I was an impatient patient..I thought if I came before my appointment time and checked in early, I might be seen early. I was wrong because it was a very busy day at the clinic. Doctor and tech were thorough. I thought they were just the sweetest.