Once again Pablo has come to the rescue! We had a pipe break in the wall and spill water all over…read morethe dining room. We quickly turned the water off to the house and sopped up the water. This happened late at night. He was out promptly the next day and capped the pipe so we could get the water on until he can come back to do a proper repair. No charge. We so appreciate his prompt response and making our life livable!

I had a toilet flush replaced and about 10inches of tubing to the shut off valve. These parts cost…read moreabout 30dollars at Home depot. They were here about 45 minutes total. They had the gall to charge me about $437.00 with tax. I was appalled. When I called to complain I was blown off The receptionist said I received a pre - estimate which I didn't. The only estimate I got was for a replacement for a toilet verbally. I unfortunately am disabled but in the past I have changed these parts myself. It is not hard. This didn't fair well on my senior Income. I have already made my complaints to others. Charlene Simons

I wanted to update my review from 5 years ago. I have continued to use Dean's Plumbing, and no…read morequestion will always use Dean's Plumbing moving forward. I have had them replumb both of my 1960's bathrooms when we were remodeling, replaced the main sewer line in my backyard, installed new laundry vent and assisted with a couple clogs. This started with a water heater replacement, and I could not be happier with the amazing service I have received. I have owned a home for 38 years, dealt with multiple plumbers, electric repairs, etc. and no one comes close to the expertise and service I've had with Ronnie, Jason, Dillon, Chloe and the rest of the Dean's Plumbing team. I have no affiliation with Dean's Plumbing, just a satisfied customer.

We had a great experience. Luckily, they were able to come out the same day of our issue. Jonathan…read morewas fantastic. He was very informative and helpful. We will definitely do business with them in the future.

I explained what I needed and they provided me with several options. They were quick and…read moreresponsive, communicative and explained the issue (in laymen terms). They confirmed my suspicion. Overall good experience.

The plumbers arrived on time and I appreciated that I was notified in advance to meet them while I…read morewas still at work. They did a great job servicing my water heater as it needed a flush after four years. Note that I was unaware of this maintenance was even needed! My bad! Thankfully it's behind me now. I also had them look at my sink disposal and two toilets. They provided good advice about the condition of a water valve on one toilet and after discussing price options, I decided to get the toilet pumps updated. Overall, they took just over an hour for all the repairs and then explained everything they completed by taking me on a "tour" of the repairs until I was satisfied. The service was exceptional even though I had questions about pricing in which the owner Jerry was able to discuss so that we were all happy in the end. Thanks Jerry for reaching out to me! The service is exceptional.

We've used Mike for a long time and have had NO issues with expertise, fairness, or scheduling. The…read morePlumbing Pros are extremely knowledgeable and trustworthy, plus the quality of the work is always top-notch and a great value.

They were on time and professional and were able to point out what exactly was wrong with my water…read moreheater. However, To me the pricing seemed extremely excessive, so I contacted a company that Rheem suggested on their website and it turns out they were less than half the price and did the job quickly. To be fair to The Plumbing Pros, the company that eventually got my business provided me the pricing over the phone and perhaps it could have been double if they came out to visit and felt that I could afford paying much more.

I came home Friday Afternoon (10APR26) to find a puddle forming in my garage. My water heater of…read moreover 16 years had finally given out. To Rescue Air's credit, they had been warning us each time they came out for HVAC Filter rotations. Thankfully, Rescue Air's ace plumbing expert Mr. Phillip Blystone was dispatched to my home to assess the situation. Within minutes he identified the issue and immediately started to work out a plan and arrangement my family could manage to cover the expense of the Water Heater replacement: the source of the leaking problem. Rescue Air has a very long history of working with my family since we've been in this home (2016), so that level of service is a given these days. But that's not the complete reason for the 5-Star rating. The next day, now with a working heater, my wife and I discovered that a leak was still present in the Garage. Upon calling Rescue Air to let them know what was going on, Mr. Blystone responded swiftly to our location to triage the leak. Using both his advanced equipment and intuition, he found that in spite of the solid repair and replace he and his team performed of the water heater, a leak was sadly missed during the initial assessment. Most other business would likely have tacked on a "not-our-problem" sort of response to this. However, Mr. Blystone and by extension Rescue Air are not your normal type of company. With careful consideration of the economic circumstance of the recent repair & purchase, balancing years of customer loyalty and being a genuinely saint, Mr. Blystone proceeded to isolate and resolve the leak (a small puncture hole in the T-pipe hot-water line leading from the heater) pro-gratis. Completely unexpected, but definitely much appreciated! It goes without saying it would be extremely foolish for my family to consider doing business with anyone else in the Dallas Metro given Rescue Air's track record with our family. The value lost would be far too great. While I hope to not need their services as often as recently, I definitely look forward to working with them and Mr. Blystone should the need arise again.

I hired Rescue Air & Plumbing in 2023 for routine maintenance on the original AC in our home. What…read moreshould have been a simple visit turned into high pressure sales tactics. They claimed safety issues, pushed contracts in front of me, and scheduled installation for the next day. I tried to cancel but was told I was locked in. I ended up spending around $30,000. After the installation, every maintenance visit came with aggressive attempts to sell me more services I did not need. Then the new system failed in 106 degree heat. The compressor failed at only 16 months old. Communication was poor, and I was left without AC for about seven days. I had to repeatedly chase them for updates. They did not have the part, did not follow up, and someone finally arrived at 10:30 PM after days of waiting. They gave me a two year complimentary membership as compensation. I assumed the membership would end after the two free years. My card on file had expired, yet in May and June 2026 the company suddenly began charging me again. This suggests someone manually updated my card information without my permission. I never authorized a renewal, never received a renewal notice, and never received invoices for any charges. They refunded the charges I caught, but then claimed I owed $95.80 for four months of fees that were never billed and never agreed to. I asked for written confirmation of a zero balance and never received a direct response. They only responded to the BBB and stated the account was at zero. Based on my experience with both service and billing, I strongly recommend being cautious before using this company.

Carlos was great. He was professional, quick, and explained all that he completed today (June…read more4th). He also was very knowledgeable about our plumbing system, fixtures, and various ways to conserve water and notice leaks. I would definitely recommend him on any plumbing project.

Excellent service ! We really appreciate their thoroughness and them keeping everything in tip top…read moreshape

Hi showed up within an hour (on a weekend at 6:30am) and was professional and kind…read more Solved the problem and fixed the leaky hose bib that had been leaking for 12 hours. Thank you so much!!

Water was leaking from my first floor ceiling and it was 7pm…read more FPP sent someone to my house in 20 minutes. He quickly found the toilet that was leaking (from the bad end) and fixed it quickly. I had to pay extra for after hours service and it was worth it! Stopping the leak now instead of waiting a day kept this problem from getting even worse.

Michael replaced two older soldered on faucet valves and a tricky sink drain with AC discharge…read moreattached. His pricing was fair and straightforward.

My customer experience with Michael Hairston was very productive and favorable. When I initially…read morecalled his office, his receptionist was courteous and professional, Michael called me shortly thereafter and I apprised him of several plumbing issues, one of which involved two faucet handles that had a measure of corrosion. He quickly suggested I contact the manufacturer and take advantage of their lifetime warranty. I did and they agreed to send me replacement handles. That was an immediate cost saving measure. When Michael came to my home the next day, he proceeded to unclog three sinks, and improve the water flow in the three connected faucets. He also conveyed some valuable household plumbing information that should prove beneficial going forward. All of these services were provided at a reasonable price. I will definitely call Michael should future plumbing issues arise.