Texas Pool Care is, without exaggeration, one of the worst companies I have ever had the displeasure of giving money to -- and I say "giving" loosely, because at this point they're just helping themselves to it. We hired them expecting basic, competent pool service. What we got was missed appointments, zero communication, and a bait-and-switch on pricing. We were quoted $150 a month. The actual charge? $195.12. Not even close. They just slapped whatever number they felt like on our bill and hoped we wouldn't notice. So we canceled. And that's when the real circus began. After cancellation, they charged us $195.12 anyway. Getting that refund back was like pulling teeth from a rabid alligator -- over a month of repeated phone calls, being passed around, and hearing the same hollow promises that "it's been taken care of." We got confirmation our service was canceled. We got assurances, plural, that we would never be billed again. Fast forward two months -- and there it is. Another $195.12 ripped straight out of our account. No service rendered. No authorization. No shame whatsoever. Let me be blunt: this is not incompetence. Incompetence happens once. This is a pattern. Cancel, confirm, promise, then charge anyway -- rinse and repeat. That's not a billing error. That's fraud. Plain and simple. I have wasted hours of my life on phone calls, follow-ups, and disputes that exist solely because this company either cannot or will not stop taking money that does not belong to them. I have the phone records. I have the bank statements. I have the cancellation confirmation. Every single receipt of their dishonesty is documented and ready to go. We are now in the process of reporting our card as compromised and replacing it entirely -- because apparently the only way to stop Texas Pool Care from charging you is to burn the card to the ground and salt the earth. That should tell you everything you need to know about this company. This isn't about $390.24 anymore, though they can choke on that too. This is about a company that looks you in the eye, tells you it's handled, and then picks your pocket the second you turn around. They have earned every ounce of scrutiny and then some. If negative stars existed, I'd bury them so deep underground they'd need a pool pump to dig themselves out. Do yourself a favor and stay far, far away from Texas Pool Care -- unless you enjoy being lied to, overcharged, and robbed after you walk away. read more

I have had a great experience with Texas Pool Care, they have been attentive and consistent. I get an email check in time and an emailed check out, along with the readings for each week. My tech has been the same since I began with them, so that may be why I have had a good experience compared to others. I would feel comfortable recommending them to anyone. read more

Texas Pool Care - Crystal clear water! - Pool & Hot Tub Service Near Me

Unfortunately, we can't recommend Texas Pool Care. We used this company for 3 years for weekly pool service and repairs for our previous home in Farmers Branch. While we were generally happy with service, their billing/invoicing is not to be trusted. When they missed 2 weeks of service due to staffing issue, Preston promised to credit us for the missed weeks... never happened. When we sold the house, we gave 2 weeks notice of cancellation but the monthly credit card charges continued. My husband and I have both spoken to them and received promises that my card would be credited back and future charges stopped.... also didn't happen. We had to dispute the charges and block future charges with the credit card company. If you choose to work with them, suggest you pay by check. read more

Had to change pool companies. Lack of follow up and did not keep my pool clean. Still owe me a month back in service I didn't receive.

Pool has algae growing in it . Being charged on my account for work not being done. Someone should have them held accountable Voicemail is full. Will not return phone calls read more

Texas Pool Care - This is what they told me a clean pool looks like - Pool & Hot Tub Service Near Me

Poor communicators, slow or no return calls and emails. poor service if they show up, kept reducing their level of service' Call yesterday to cancel, left a message and no return call. read more

We started with this company about three years ago. They did really well UNTIL the beginning of this year. Our usual pool guy left and was supposed to have been replaced the following week. It took us five weeks of constant calling, unable to leave a message due to "voicemail box is full", cannot visit the website has it is no longer in existence, nowhere to visit as there is no physical office address we could find, etc. We finally got a new pool guy and he introduced himself to me as the "owner of the company" - he seemed very nice, professional and like things would be smooth sailing going forward - WRONG! The service was even worse, halfway cleaned the pool, never put salt in as he should weekly/bi-weekly (we have a saltwater pool) and the other chemicals needed, never once put those in either. After another five weeks of no shows and cancellations, we had no choice but to hire another pool care company and call our bank to cancel our auto payment and refund us the last months payment as he never even showed up, not once during the entire month. DO NOT use this pool care company, unless you want your pool to not be cared for. read more

Definitely stay away from this company. The technician left our back wash valve open and drained our pool for 2 hours before I came home from to find it. (Luckily we were not out of town or our pool would have drained completely and damaged our equipment.) 8,000 gallons of water were lost and took 19 hours to fill it back up. When I contacted the company by phone and email, no one will call me back or respond. They messed up our filters, we had chemicals left on our tanning ledge and were willing to continue with them if they would just remedy the mistake. Three phone calls and an email asking to speak to someone, and the "manager" Preston will not call you back. I don't know if he actually exists. Very sad there is no concern for customer service. read more

Texas Pool Care - Pool & Hot Tub Service Near Me

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Unbelievable!! After texting my technician that I no longer want to continue service, Calling and speaking to Sara on 6/1 at length about not wanting to continue service, which she insists she will have Preston the owner call me and try to salvage.....surprise, he never calls. ....My tech comes to my property and without my consent, cleans my pool again today!!!!. After the new company has now cleaned it on Saturday and Thursday. Trying to charge me. We have now moved from poor quality, poor customer service to borderline fraudulent. There is NO communication, no concern. I called and spoke to Sara again today to let her know and her only comment was, "I cannot control if the owner does what he should do or not." I have saved emails and text communication. read more

I would not recommend this company; my experience with them was quite unsatisfactory. I used their pool cleaning services for a couple of years, but they were unreliable, often failing to appear for scheduled cleanings. Furthermore, they billed me for unapproved services and charged me monthly regardless of service provision. Contacting the office proved difficult; they rarely answered the phone and were slow to return calls. I canceled the service four months ago, but despite repeated attempts to reach them by phone, email, and even contacting the owner, I received no response until the next payment was due, at which point they called requesting updated credit card information. I explained that I had previously attempted cancellation, but they failed to respond. To my surprise, a technician from the company arrived today, May 5th, 2025, to clean my pool. I informed him that I had canceled the service months prior. read more

Too bad ZERO stars is not an option. When making a repair, they left the pump running with no water in the pool. Wouldn't take care of the damage. Tech throws leaves from pool in the flower bed and denies it. No chemicals added and pool looks terrible. When I tried to talk to the tech about it, he left and never came back. They did still keep charging me however. Tried numerous times to call them -- no answer, no return calls after leaving several messages. Please do not waste your time and money with this company. I recommend Pool Love which is run by a former employee of theirs. When he worked for them is the only time my pool looked good. So glad to have him back! read more

We pay for full service that included cleaning the filter and backwashing. Not only was that not being done on schedule but they were putting the chlorine tabs in the skimmer baskets. Needless to say this turned my kids hair green!!! Asked multiple times for the big filter to be cleaned and no response or cleaning. So we decided to cancel service via email since we can't get anyone on the phone. Now they are trying to say we owe them money for the last two months even though no one has cleaned the pool. They need better customer service. I'm embarrassed that a recommended to so many friends and Facebook groups. read more

Horrible, Horrible, Horrible. After 4 weeks of service - they turned the pool green. They did not sweep or empty baskets, did not use chemicals. After they turned the pool green, sent me an invoice to drain and wash the pool for $1000. No customer service and they continued to invoice and I had to replace my credit card. Stay away from this horrible company!!! read more

Texas Pool Care - After 4 weeks of Service - Pool & Hot Tub Service Near Me

I had a terrible experience with this company. It was always hard to get someone on the phone to speak with much less get a return phone call. In the end we had a dispute about pool leak service detection that I paid for. I had to dispute the charges with my credit card company for TXPoolCare to provide me with the results and repair estimates. I got the results one month after the leak detection was done. I will never recommend this company to anyone. This kind of issue seems to be a pattern with TXPoolCare. There are several BBB complaints on this organization. read more

They don't respond when you're having a problem after they have cleaned your filter. Very hard to reach once you start service with them! They don't do what they say they will in beginning. read more

I'm not happy with the service preston doesn't respond to emails and he told me if I cancel there is a $200 fee. My pump isn't running 2 weeks now and the service tech came and fixed it but the weekly maintenance guy is leaving with pump not working read more

I have now used Texas Pool Care for over 2years. GREAT customer service! Owner is 100% invested in the quality of service Texas Pool Care provides! Technician is there every week and you receive an electronic message when completed. Repairs are not done without our approval first, so no "surprise charges." Pricing is VERY competitive to other companies and MUCH better!!! I strongly recommend contacting for a quote! A.Slay read more

We have had issues on and off with this company. They have a very high turnover on technicians and it's a crap shoot what you get. These pictures are of my pool, on their weekly plan. read more

Texas Pool Care - Pool & Hot Tub Service Near Me

Terrible customer service. They been cleaning our pool for the past year in Mckinney and it is almost impossible to get someone to answer emails or answer the phone. I never receive their invoices after asking for them multiple times. You would just get an automated email with a picture, but not really a recap of the work performed or anything at all. I tried to call, but you are left with music for 30+ minutes and no one ever answer. As a small business owner myself I 100% support other small business, but this company really need to work on customer service if want to keep in business. I am terminating my service and wont use again. I do not recommend. read more

Had to fire this company because the Tech didn't seem to care about my pool. He stayed on the phone the entire time he was here, and didn't speak English. On his last visit, he didn't want to clean the pool filters. When he did, he left one of the filters loose and water went everywhere! I haven't heard anything from the company at all. If you want hassles, call them. Would not suggest! read more

The team at Texas Pool Care were always a phone call away when I needed them. I had their service for about 2 years and during that time upgraded to the full chem and clean package. There were a few hiccups as pool techs changed but what really prompted me to write this review is the service I received any time I needed it. One time before my next service I called them up because my pool was starting to change colors due to the amount of rain we were getting at the time. They said that they would make sure it was fixed and by the next time they came, my pool was back to being in great shape! In fact, the first time I had them come over they changed my pool from green to blue. I thought it was lost! I think the key to any good pool service is to keep the line of communication open. It's easy to get frustrated when a pool starts to turn colors or maybe the job wasn't up to your standards. With Texas Pool Care what I've found is that if you give them a call and speak to them about the issues you are seeing with your pool or service, they will do their best to take care of you. Build the relationship, be proactive, and give feedback when your expectations aren't being met. The team at Texas Pool Care will take care of you. read more

Absolute garbage. My pool has algae growing in it and I was charged for work not performed. Tried to cancel it and this scam company charge me early termination fee?! This POS has a D- rating on BBB website. My mistake should have done my homework of research before even gave it a try. Do not make the same mistake as I did. Stay far far away. read more

Preston is a courteous professional and took time to educate me on my system and help my wife and I in a time of crisis when we couldn't afford the service. We parted ways recently and my only advice is realize this isnt an at will service and unless they screw something up you are expected to have your service year around or pay a cancellation fee that is more than your monthly service costs. I would recommend Preston to work with. I dont have as much confidence in the Tech that was assigned to my home. read more

Having the need for a complete pool service, we could not be any more satisfied than we are with Texas Pool Care. Their service is there every week without fail. We are sent a text with the pool water test results & any additives used. A before & after photo of the filter cleaning . Any issue that needs attention, we are notified of for approval to repair. Estimate given . Repairs done. The communication is so wonderful with our weekly pool tech and any ?'s I have are promptly replied to! I find their pricing to be fine with the quality of their work!. read more

Unprofessional and unreliable. The pool guy came and left the water running in the pool and it was left on overnight. Thankfully I was home the next day and saw that my pool was overflowing. Now I've called every number listed but no answer and this isn't the 1st time read more

I dont even know where to start. Service was ok at first. Then my pool turned green, so green in fact that the city wanted to write me up. Called the company and they came and treated it before the city tested it. Readings were low but the water was just blue enough to not get written up, but when they tested it the pool was very cloudy and I couldn't see the drain in my deep end. Swapped filters 6 weeks ago and very little issues. Well pool is green again. Call to cancel service,told I wont get refunded for the rest of the month, then the "service manager" has the audacity to laugh and ask if $60 is worth it. Well as a disabled veteran living alone on a very tight fixed budget, honestly yeah it can be make or break when it comes to gas to get to my appointments or groceries. I appreciate it bud...... read more

I received a mailer for Texas Pool Care and thought that I would give them a try. I had always done my own pool care but don't have enough time now. Prior to Texas Pool Care taking over the service, the pool was sparkling clear with no algae issue. I am now three weeks into their service, the pool has algae growing everywhere. I even saw algae hours after the pool had been cleaned and supposedly brushed. In addition, they said that I would receive a free week of service- didn't happen, and emails stating what had been done after each service date. I have yet to receive a service email response. I would not recommend Texas Pool Care read more

Service tech was brushing the pool with algea growing in it, and not trying to solve the problem. Was charged for incomplete service. Was told you have leaky valves that need repair, but the valves are perfectly fine. read more

Same experience as previous reviewer. Called in with a flyer. Rate shown $29/week. Was quoted $160/month without even looking at the size of the pool! read more

Great service and my pool is more clear than it has been in years. They even offer free filter cleaning throughout the year. I highly recommend Texas Pool Care!! read more

I should've read the existing reviews before going with Texas Pool Care. I have had them for almost 2 years now and in the beginning most seemed well. I had a tech for two weeks who did an OK job. Then, no tech for weeks, but I was still getting charged. Then, I got a tech who began to harass me about services outside of Texas Pool Care. He continued to share personal information with me that I did not request nor did I care to have. When I shared this with Preston, he seemed concerned, but did nothing to address it. I continued with the same tech for a couple of weeks until I requested I new tech. I was then without a tech for several weeks and my pool began to turn green. I finally got a tech, but he was not a permanent one. He didn't speak English and was always in a hurry to leave my house. In fact, most of my techs did not speak English, making interactions difficult. This tech stated that he was being overworked and that he had too many pools to do so he could only do the chemical treatment and I had to do the rest. I shared all of this with Preston, but unfortunately nothing was done. He conceded and granted a credit. Then, most went OK, until my filter panel broke. A temp tech informed me of the damage and the cost associated with repairs. At this point, we agreed to ONLY replace ONE panel for $40 and continue service as usual. Then, several weeks later I got an invoice for $250. I reached out to Preston with no luck. I finally got a hold of his wife who said she would correct it. Nothing was done. The invoices began to pile up and the $250 was still outstanding. I finally got commitment from Preston's wife on a call back. When he reached out he said that they had to contact the tech who completed the work. I didn't hear from them until now. I told both Preston and his wife that I would not continue services until that invoice was corrected. They continued to charge despite the tech not even showing up on multiple occasions. Preston showed up at my house banging the door and demanding payment. When my husband spoke with him he seemed upset and belittled my husband right in our own home. My husband felt that Preston wanted to kick him out of our house. I then received a few texts from him in which he demanded payment. He was rude and unprofessional. I stated that I would grant payment once the invoice was corrected. He said I had one of two choices, pay 50% of the invoice or have the replaced panels removed. I had no choice but to agree to pay 50% of the invoice. Since then, he has become belligerent and continues to harass us. He even stated he would take legal action to collect his payment. I welcomed this action as I am clear on what I owe and what I don't. He still continues to charge me for the entire amount and the invoice has yet to be corrected. I tried to make payments online and he said he would only take my payment over the phone at which point I stated that due to his behavior I now longer felt comfortable giving him my cc number as I would have no control of what he could charge me. Please, PLEASE, save yourself the money and the hassle. Unless you are physically unable to, pool maintenance for the most part is pretty simple over the winter. DO NOT USE Texas Pool Care. Preston has proven to be a bully who just so happens to own a business. read more

Customer service does not appear to be very important to them. When you call, you never get a hold of a person. You have to leave a message and hope they call you back. They called and told me a bunch of stuff they were going to do...and did none of them. In my opinion, proceed with caution if you do hire them and I would never recommend paying anything in advance. You get what you pay for here and there are plenty of pool services out there. No need to settle. Pretty sure the company is managed by younger adults who turned a summer job into a few flyers and then into a small business. If I was wrong on any of this I would have hired their services. Hopefully they will learn from their mistakes. read more

I got a flyer in the mail from them and since I'm not 100 percent happy with my current pool company I thought I would give them a call. They asked 3 questions and gave me a price. I told him I thought they were high but thanked him and ask if they would remove me from their mailing list. Mid question he hung up the phone on me. I know for sure they are rude but it also seems like to me that before you give me price shouldn't they look at my pool or at least pull it up on google? read more

This has been the most horrible experience of my life. They were charging me for 8 months knowing my pomp was out. The pool looks like a nasty dirty lake. I called them to get things take care of, the owner yelled at me, was sarcastic and when I asked for a refund the owner was laughing sarcastically. I cried all day. Never been humiliated this way. My advise, get someone who cares of you as a customer and do a good job because at the end of the day we work so much to pay someone to take care of our pool so we don't have to be stress. This experience definitely is not only stressful but very traumatic. read more

Zach with Texas Pool Care is fantastic! Knowledgeable, reliable and with great customer service. He's always available to answer questions and makes an extra effort to get any issues resolved. read more

We switched to this company two years ago due to issues with our prior pool service techs not showing up. It was a HUGE mistake. Never in our 12 years of pool ownership has our pool been in such bad condition. The techs we had do not speak English (which can be a problem when you need to communicate with them), they were not testing the water and checking the chemical levels and this resulted in a huge algae problem for us last summer. We worked through it with them last year but we had to drain our pool this spring because of our prior issues. Guess what- the algae is back- worse than before. They tried to sell me a product for $165.00 to control algae in the pool that you can purchase for $65.00 on-line or at a pool supply store. The last straw was when they came to clean our admittedly older filter system, they broke the band which cannot be replaced and now we have to replaced the entire filter system. They quoted us $1450.00 plus tax for this system and did not want to work out any kind of deal even considering their tech broke our old system and our home warranty company denied the claim because of this. That was the last straw. We have cancelled our service and we have a new professional that is replacing our filter system for several hundred dollars less. Also, Preston- the owner- initially he seemed concerned about all of the issues and even waived a month of maintenance charges last year because of their mistakes but when the problems resurfaced and he promised to take care of them, he pushed my call off to one of his employees. If you are a pool owner that wants a reliable company to clean and maintain your pool- keep looking. This is NOT the one! read more

This company left my mothers pool a mess! Turned the water green. Tried to blame the algae problem on my mother not having enough water in the pool. By this companies own pictures, they show no water level problem. Then trying to fix their mess, they spilled chemicals on the deck and stained it and left stained blotches on the plaster. My mother hired another pool service to fix the damage. $6500. She has taken them to small claims court and won a judgement by default because they never had the guts to show up. Never seen a dime. Texas attorney general's office says good luck collecting because they are delinquent on their Texas state taxes and my mother will have to wait until the state gets paid. NEVER USE THIS COMPANY! read more

Texas Pool Care exceeded my expectations. They did an amazing job with their service and provided us with a detailed consultation prior to the work beginning. Their advice saved me money and headache in the future and I will trust them with any projects moving forward. Highly recommend their service! read more

I contacted Texas Pool Care just before I left to attend my mothers funeral in South Carolina. I enlisted them for both an initial cleaning and a weekly maintenance contract. Before I had left I knew the pool had started to turn green. My call to Texas Pool Care was professional and they sent someone out a day or two later. The pool was noticeably green at this point, and the technician indicated there would be a "green pool" charge, which I agreed to pay. The technician proceeded to throw shock in the spa area only and did nothing else - no scrubbing or skimming. He turned on the filter and left it on apparently without backwashing it. Upon my return 8 days later, the pool had taken a noticeable turn for the worse. I called the company and left a message. At the end of the day, Aimee from Texas Pool Care returned my call and I politely explained the situation. Aimee was very pleasant as she told me that green pools generally take FIVE (one per week) applications to clear. I know for a fact it does not take FIVE shock treatments to clear a pool. Sensing that this company may default to draining and refilling as a way to increase margin and decrease effort, I politely told Aimee I thought it best I cancel my service contract. I also informed her I would not be paying for the initial shock treatment, as I felt that throwing shock in a non-working spa did not seem a legitimate process. She politely insisted that I would indeed have to pay, and I countered with an assertive "No I will not". Eventually Aimee told me that it's probably best we not do business together anymore, Twenty minutes later, I had a missed call and a text message from Preston, the owner, and Aimee's husband, asking me to return his call. I called him right back, and the first words out of his mouth were that I will absolutely be paying for the initial treatment ($37). I insisted I would not, and he launched into a profanity based tirade, which included calling my pool a motherf'ing swamp and my house a dump. I hung up. Preston and I traded barbs via text messaging for the next two days, in which Preston continued using vulgar language and insults. He told me he had contacted his crack legal team and would be placing a $37 lien on my property. That Thursday, (a week later) the technician returned to my house to inspect the pool - clearly he had not received the message that I had cancelled my contract. Surprise surprise, the technician recommended a drain and refill for about $700. I then decided to call a friend who has a pool for help, and by some miracle two days later my pool is clear (without having to drain it.) Please use this story as a cautionary tale: If you complain about the services rendered by Dallas Pool Service or question their methods, be prepared to be cussed at, insulted and have a lien placed on your property. read more

The owner of the company Preston Baehr has harassed me after canceling the service for cleaning my pool. In less than a year they changed my pool service days more than three times. Additionally, when my lease was up and I canceled the service. The owner sent multiple emails telling me that he didn't believe my lease was up and that he was going to charge a 100.00 termination fee that I verbally agreed to. See email below. Your lease is up? Or is it the fact Justin no longer works for us and he is going to take care of your pool given that he lives with you? (the kid stayed with my family for less than a week to get on his feet) There will be a $100 cancellation fee for terminating our verbal contract upon sign up. We will put that on your last invoice and email that over. Regards, Preston Baehr Owner read more