We had the best server, her name was Tiffany. She made us feel so welcome and like we had known her forever. She answered all the questions we had about our meal and checked back with us, making sure we had everthing we needed. Food was great, I order their rib basket everytime I go, it's really good! read more

Let me start by saying, my family and I absolutely love Texas Roadhouse and have never had a bad experience until now. This Texas Roadhouse, specifically the Glenn Allen Roadhouse is filled with the most disrespectful staff I have ever met. It was my daughter's 6th birthday and to cap off her fun filled day she chose Texas Roadhouse to eat because of the unique birthday celebration they do. We were in the Glenn Allen area, so we chose this location. We arrived around 6:20 with a party of 10 expecting a long wait. We waited slightly over an hour which is totally fine and expected on a Thursday evening. This is not the issue, Not once did the host mention that we may be split up between two booths. We were seated after about an hour and 10-minute wait in two booths back-to-back and this was not expected especially when there was a large table/booth in the rear that was empty. This was supposedly "reserved" for a party of 13 that was seated 35-45 minutes after we sat down. Texas Roadhouse does not do reservations but rather call head seating which doesn't make sense because we were all there ready to be seated and their party was not. Each booth can hold 8 people per the manager so that is 16 seats which would fit the party of 13. So there is no excuse. We were there first and first by a long shot. I went and spoke with the host who did nothing but roll her eyes and was completely rude. I requested to speak with the manager who said the big table was reserved and I stated had we known 1 hour and 20 minutes ago that we would be seated in separate booths we would've left. She said there is nothing she can do about it and walked away. I told her about my experience with the host and nothing. I then watched her talk to another employee and glance over at me and roll her eyes. Fast forward to our meal. We all ordered and the waitress was fine. She was accommodating and the service was decent until my order was not placed. I ordered a 8 oz sirloin with fries and mashed potatoes and she failed to place the order. The other members of the party ate their meals and we paid before my food ever came out. Once it did, there was no offer of reimbursement or anything. I had to seek out the manager for a resolution. She refunded the meal and I boxed up my steak and other food and we left. Food is good, but the service, my goodness the service is HORENDOUS. This is the worst Texas Roadhouse I have ever been to and we are avid Texas Roadhouse people. I am appalled by their hospitality and just human decency. They were rude and not accommodating whatsoever. read more

Service wise our experience was 5-stars particularly considering those waitresses and waiters are HARD working. It is an incredibly chaotic environment and they were dodging and moving like crazy. They all were also kind. The food quality is just okay. It's a pass for me on the food. read more

Can't taste the alcohol in the mixed drinks. Too much cheese on the chili. Bathrooms are a disaster. Men's: No paper towels. Sink fixtures are very loose and flail around when you try to turn them on. Floor is soaking wet. One of the toilets leaks badly. Service is good. Waitress was very friendly and attentive. Graded originally a one star. But then the steaks came. Slightly undercooked (better than overcooked) but delicious. Tender & juicy. The cook did a fantastic job with the meals. read more

Party of 2. Arrived and got on the waitlist. We were seated quickly. Ordered cocktails and an appetizer. They arrived less than 3 minutes. Great. Except my wine glass smelled like I was drinking bleach. Ordered our dinner. Salad with a baked potato for me and 16oz prime rib for my husband. Salads came in less than 2 minutes. Steak and baked potato came immediately after. The server literally passed our waitress on the steps. So much for date night. We had all the food we ordered, on the table, come at the same time in less than 10minutes From sit down to finish we were sitting less than 32 minutes. Everything was cold. The waitress brought boxes and the check before we were half finished. No after dinner drinks or desert offered. Sorry, speed eating isn't my thing. Took longer to drive to TRH than it did to eat. I've spent more time in McD's drive through than I did sitting at Texas Road House. read more

A Late-Night Craving Satisfied! Exhausted from the day and in no mood to cook, I was craving a good, hearty meal--specifically some well-seasoned meat. Unfortunately, most kebab spots were either too far or already closed by 10 PM on a Friday night. But not TXRH! I placed a to-go order and was thoroughly impressed. For just $14.99++, I got a tender, juicy, and perfectly seasoned kebob that hit the spot. It came with flavorful yellow rice, a fresh side salad topped with real shredded cheddar cheese and crunchy croutons, plus four large, buttery rolls with their famous cinnamon butter--an absolute treat! Honestly, I couldn't have picked up the same ingredients unprepared at Publix for the price. I've spent more than this on a drive-thru order at Taco Bell and wasn't nearly as satisfied. The only minor slip-up was that they forgot silverware, but since I was heading home, it wasn't a big deal. In today's economy, this was an incredible value. I'll definitely be back! P.S. Mr. Hicks, please replace the fluorescent bulbs on your sign! read more

Texas Roadhouse - Meal for 1: Steak kebob, peppers, mushrooms, onions, bed of rice and a side salad with rolls. - Steakhouses Near Me - Glen Allen, Virginia

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I had a good experience here! The workers were accommodating to our large party of 10 and were very sweet about seating us and letting us wait to order due to my friend having car issues and needing a jump during dinner time. They were very patient and had excellent service! The rolls were very good, some more puffy than others but I suppose you just gotta be lucky like me . Pulled pork was nice but could have used a bit more sauce ! read more

Texas Roadhouse - Steakhouses Near Me - Glen Allen, Virginia

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Great Service and Help from Tyler with our steaks and from Alyy our Server.! Food was good,Barely any wait

I'm not sure why they get such harsh reviews. I've only said issue with their steaks once. I generally pick up my food but the time I did eat in the server was really good. The place is absolutely packed on the weekend and Fridays so obvious people don't take issue with the place that much. The rolls are fantastic. You honestly don't need butter but the soft butter they include with cinnamon is amazing. I'm always surprised how good the salad is that comes as a side which it's a full salad no less. I've only had one time where they overcooked it which was annoying but they made up for it by doing a voucher for another steak. The play is absolutely hopping though inside. I wouldn't be shocked if they do live music. It's actually quite nice. Again I'm not sure why they have such low average reviews. read more

I can understand having a very busy night but come on. We had to send the silverware and bread plates back 3 times because they were dirty and greasy. You could actually see the grease and food particles left on them. The waiter took the items and tried to take a napkin and wipe off the food and dirt and return them to us. So yeah, we will not be back to this location again. I can't imagine the food preparation area being as clean as it should if the dishes coming out are filthy. We just got up and left, who can eat after this experience. read more

My husband and I , we ordered on line , to the " Texas Roadhouse " in Glenn Allen, Va, not too far from where we live. We did a pickup order this evening around 4:29 pm at the restaurant. We ordered " Grilled BBQ Chicken& Ribs Combo Dinner, withGreen Beans, Sweet Potato, with condiments of honey cinnamon butter, brown sugar, SUPPOSELY, fresh BAKED BREAD! We were so disappointed at what we saw of the bread rolls! They were not fully cooked or baked all way through! They were white and not browned at all! They way they looked, it was as if some one had mashed and tore them up When we took them out of the bag. This was very poor, poor customer service, and we would like a refund or some compensation on our meal . Whoever put those mashed undone rolls in our bag should be ashamed and reprimanded for this act! We were so hurt! The order # was: 4070058128843905 Web order Id : 59 Highly Upset, Linda Comfort. (804) 252-3135 (804)-307-6512 At least apologize for poor service..........that was given us. read more

Had another pleasant meal, steak was tasty and friend had ribs both were delicious, house salad are always good. Server was very nice and polite. Never abad meal and the staff is very nice and friendly read more

Just got off the phone with the manager,told us that he was not honoring the Veterans Day promotion.i served this great country and it was an honor to do so,I've never asked anyone for anything connected to my service,however if you advertise a promotion you should honor it.extremely disappointed in Texas Roadhouse read more

A man died in the restaurant the other night, he cooked. Management would not let am emt get near him when he said that cpr was being done wrong. A poor girl who worked there had to call 911 and very shaken. Business continued as usual! The girl was yelled out when she didn't say anything to customers she was seating. She was so upset. The manager should be fired immediately!!!! Don't go to this restaurant ever. They done care about human beings! It's sickening! read more

I ordered literally the most simple meal... a fried chicken salad and 75% of the lettuce was BROWNING! The lady delivering the rest of the parties steaks could not understand the different oz steaks and sat there looking at us like we were idiots read more

Food was good. Service was better. Slight mix up with the waitlist, but shortly resolved.

I love this place the food's always everything you'd expect and the service is always tremendous. It's a pleasure to experience the food, the atmosphere the people. read more

I have ordered here once before the same exact meal and it was flawless, I understand it cant be perfect every time however this mac and cheese is highly unacceptable. It literally looks and feels rubberized and when i called to complain to the host who ironically hassled me for a tip she had the audacity to tell me the cheese may have sunk to the bottom. lady there isnt any cheese in this container at all! read more

Texas Roadhouse - Macaroni and Cheese the dried out edition - Steakhouses Near Me - Glen Allen, Virginia

The parking lot was full but didn't have to wait very long. The food was good and prices were reasonable. Our server, Bracey, was pleasant, professional and delivered service in a timely manner. He followed up with us every few minutes to see if we needed anything else. My recommendation was not only for the food but the great service from Bracey. read more

Every 6 months we come back to Richmond area for doc appointments, we stay near Atlee areain Hanover we always eat at Texas Roadhouse. Always solid, always happy servers, steaks not fancy yet consistently as we like cooked, hot, fresh and plentiful. Never disappointed. Thank you for standing behind your product . We will see you in July. read more

People are so dumb, giving a place a low rating because of the way the bathroom looks or the old lookin style. I like the ambiance of the place and its " ole steakhouse style." I rate a restaurant 99.9 o/o on the food and service. I rather have a place a lil old lookin and great real food than gold plated sinks in the bathroom with shity tiny food, please. The beer, drinks, rolls and steaks are always good here from my experience. The food is real food not like many places out there that look immaculate with fancy decor and charge you 50$ for a 10 oz. steak. Happy hour here is very cool here also. read more

Ate at the Texas Roadhouse on JEB Stewart parkway on 6/28/25. Food was pretty good as we have been eating there a few times a month over the past 5 years. While eating our meal, a man and two young boys and their DOG were seated a few booths down from ours. the Manager came by our table to ask how our meal was. I asked him if he knew the man and two boys brought their dog into the establishment and the dog was not wearing a service dog vest nor did it have a collar. The manager said it's really hard to tell someone they can't bring their dog into the restaurant. Clearly that particular manager doesn't know the Virginia LAW or, chooses to ignore the laws regarding dogs in food service establishments. read more

On a Friday evening I ventured to texas roadhouse for a delicious meal. Instead I received nasty attitudes and servers with faces annoyed at the fact that they're working. If I am asking for a cajun sauce to go I shouldn't look over and see the waiter expressing attitude and ignorance for grabbing a sauce. Especially after I paid and tipped good. The employer needs to hire workers with better etiquett. read more

I'm bummed to give them three stars but it was a very mixed experience. The restaurant is a bit dated and needs some maintenance to the booths and floors. It has an ambiance similar with that of Ruby Tuesday, Applebees etc. We were seated quickly and our server came early to get our order. Lots of choices there on the menu. I asked for suggestions and the server helped me pick out a platter that would give us some options to share. We got the potato skins to share and ribeye/rib platter and a Caesar Salad with chicken. The food took a very long time as the restaurant got progressively busier and we were only able to get one drink refill and one extra round of rolls, those things are insanely good. The potato skins came with two inches of mostly raw cheese and grease, those are a 1/5. The salad was massive and seemed by all accounts to be very good. The steak was delicious and cooked absolutely perfectly, it was by far the star of the show 5/5. The ribs still had the capsule but overall were moist and flavorful. 4/5. The restrooms were absolutely filthy, covered in water and food and were a fall hazard. That honestly needs to be remedied. Our server did the best they could under the busy circumstances. I would be back, but only for the rolls and a steak. Potential for improvement. read more

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This roadhouse was by far one of the best I have been to on the east coast. It isn't as loud as ones that I have been to. The food and service is on point. I would recommend this location if you're looking for a nice meal. read more

The service was excellent our waiter was very polite and she made sure everything was to our perfection. The food was great I had the Grilled Shrimp with seasoned rice and I had the sides of Steak fries and Mac & Cheese. The Mac & Cheese was a little under cooked and there wasn't much cheese sauce in it. I loved the theme of the whole restaurant and the decoration was really nice, it was also a bit packed but the wait wasn't long. Overall very nice restaurant and great service. read more

Texas Roadhouse - Mac & Cheese - Steakhouses Near Me - Glen Allen, Virginia

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A friend took me here for some after work drinks and surprise birthday meal. We walked in and were handed a ticket and they pointed towards a case of raw meat for us to stand and wait for a server. We waited, watched several go by until finally someone came to get us, and seated us. When we were seated, the server was really nice, but must have been busy since we didnt see her a lot. I ordered a margarita that was big and delicious, and salmon, mashed potatoes and vegetables. My food was really good, and was just the perfect proportions. I ate every crumb and enjoyed every bit of it. I would go back here and try something else. read more

Texas Roadhouse - salmon, mashed potatoes and veggies - Steakhouses Near Me - Glen Allen, Virginia

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I went here around 6:00 on a Tuesday night as a party of 4. I reserved the table early and it said the table would be ready at 6:00, we get there at six on the dot and they say our tables not ready. What do you mean it's not ready? You said it would be ready at 6 and it's now 6:06 and a whole section of the restaurant is open and no one is there! About 20 minutes later the waiter comes and says it's ready then it takes us an hour to get our food. Food was cold. Don't come here! read more

Customer service is always on point at this location and my recommendation is to do call ahead seating. You can do it by phone or online and it's very user-friendly. Love their rolls and the butter. I ordered the steak on the kebabs, and it turned out delicious and cooked perfectly. My husband ordered the sirloin with a salad and green beans. The restaurant always stays busy, but they do an amazing job getting your appetizers, drinks, and food out in a quickly manner. The food is always hot and delicious. I cannot wait to go again for my birthday in April. read more

We were a party of 7, two children - one a two year old. First issue- wait till all in party arrived, we did""15 minutes wait after arrival. then our party arrived then they said they have to get a table ready the place wasn't half full? they didn't have staff come in till 5, well we arrived at 5, when questioned they were deer in the headlights dumb. I asked for the manager, as the manager came to speak it was blah blah blah, we have to get a table ready. THE PLACE WAS HALF EMPTY AS I IN FRONT OF HER PANNED TO POINT THE SEATING IS LESS THAN HALF, SHE SAID THE TABLES WERENT CLEAN. Well thats BS, the were all clean and had preped napkins etc. on each table to include peanuts buckets etc. The food wasn't prepared correctly, my steak was rare instead of medium as well as all others in parties food all jacked up. Then the happy birthday entertain petrified our two year old Just not an experience I will have again. read more

I had wings and fries and they were good The waitress was good at her job And the ambiance of the place is good read more

Dawn was amazing.. Get that woman a raise asap. Food was great and she made sure we had everything we needed.

I placed an online order for the sirloin family meal. I also ordered a side of ribs. When I opened the container of ribs, it looked like it had been on someone else's plate. 3 of the 4 ribs had meat on them but they were cold. The 4th rib had no meat and something on it that looked like potatoes. See pic. I tried calling the restaurant but sat on hold for 10 mins. A person never picked up. The rest of the meal was mediocre at best. Everything was cold. I've been to other Texas Roadhouse restaurants and it's always been a good experience. This one... not so much. read more

Texas Roadhouse - My side order of ribs with a mystery substance on one rib. - Steakhouses Near Me - Glen Allen, Virginia

The food and service is great. If you go during peak hours you may wait an hour for a table. The bathrooms are atrocious. Filthy and smell. Even when they are clean they look dirty and smell. The orientalist and Mexican restaurants do a great job in bathrooms. I gag when I go in there. I hope it's gutted and redone soon. The Food is up and down. Sometimes the steak is awesome, other times it's ok and then I've had it no better than Waffle House. The service is always spot on. But when they are busy there needs to be some way to make things flow better. The ambiance needs to be better. This roadhouse has never been updated. I'd be afraid of what I would see if the lights were turned up. The speakers are old. The bathrooms need to be torn out and redone. It stinks, either the toilet or sink is running. I come out of there feeling like I need a shower. It's pathetic. With all of the new things coming in the area I'm ashamed for anyone to come here and I won't be recommending this restaurant. It's out of the twilight zone read more

Texas Roadhouse - Eating area - Steakhouses Near Me - Glen Allen, Virginia

The food was ok but not great. After waiting over an hour to be seated, I chose my steak cut and was then seated. The service was not great , our server kept apologizing with excuses everytime she finally came to the table. My steak cut was good but it was under cooked so I brought it home to finish. The green beans had way too much smoke flavor, it was like licking an ashtray. read more

Steak was tough and inedible, service was slow and server never came back after our food was brought out.

First time @ this TR location and it was ok. I always sit @ the bar because there's no wait. Kyle @ the bar was awesome and very attentive to my questions and needs. I always get a salad and it's always awesome. I eat @ these probably 15 times a month with my travels and I was burned out on steaks and chicken so I decided to try the road kill. It looked awesome when it showed up and those thick cut mushrooms were amazing but the burger was horribly dry and was cold within minutes. I had to use A1 sauce to eat it ( sad but true ) I probably won't be ordering that again. Outside of that it was a good dinner visit. read more

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OMG I love this place. I definitely recommend this place over outback steakhouse. Even the cactus onion bloom is better than the outback one. Unfortunately, this place does not take reservations. You will have to add yourself to the waitlist and on a Saturday night for dinner, The wait can be as long as two hours but I will say that the wait is worth it. The restaurant is busy but every time I go my food is always delicious. The prices are priced right. the food isn't that expensive I even had a jumbo margarita and it was only seven dollars. I recommend getting the country fried chicken or the herb crusted chicken. read more

Texas Roadhouse - Herb crusted, chicken, loaded mashed potatoes and green beans - Steakhouses Near Me - Glen Allen, Virginia

Make sure to call and get on the wait list!!! My family and I did this on a busy Friday and was seated as soon as we arrived. The steak was cooked to perfection, the loaded mashed potatoes were truly loaded and of course the rolls never disappoint. I must say the salad was not as great as I expected. Mostly lettuce and only two croutons. Our server Desire was amazing!!! She really was on top of her game! Orders were taken, food came fast and she kept our drinks topped off. We really enjoyed our experience and will return in the future. read more

Poor management. Couldn't get seated in a timely manner and once seated, nobody would wait on us. Restaurant wasn't clean. Won't be returning. read more