Huge shoutout to AAA for saving the day today I called, and they showed up in under 10 minute, honestly faster than I expected. The technician Zackary Mackenzie,was extremely professional, courteous, and made the whole situation stress free from start to finish. It's rare to see that level of speed AND service at the same time. Truly topnotch experience. If you're ever in a bind, AAA is the real deal. Highly recommend read more

Texas Roadside Assistance - Roadside Assistance Near Me

Mackenzie, Zachary did an excellent job replacing my battery. He was very thorough, professional, and knowledgeable. He cleaned the terminals thoroughly and placed some protectant to prevent future corrosion. I am extremely satisfied with his workmanship and professionalism. read more

Battery died, Mackenzie Zackary was my technician. He arrived well within the window of time promised, tested the battery, then replaced the battery, and tested the alternator and the starter-both were fine. The quality of service was truly impressive read more

Mckenzie Zachary did a fantastic job he explained everything very well, he replaced my battery he made sure before he left that the car was ready to go. read more

Friendly and very fast service! [[HIGHLIGHT]]Mackenzie Zachary answered and explained every question I had about the care of my automobile.[[ENDHIGHLIGHT]] The car battery was replaced and all other needed processes were done within 25 minute. 10/10 experience. read more

Battery died on our Honda Odyssey and I reached out to AAA Roadside Assistance. Mackenzie Zachary arrived in 15 mins, was quick to diagnose that battery died and replaced it in less than 10 mins. Great and quick service from the roadside assistance read more

Horrible service. They were not helpful. Kept pushing time of arrival even though they claimed they were being dispatched from the same town I was stuck in. Had to call another service that came 20 minutes after I called. [[HIGHLIGHT]]Impossible to get in touch with anyone[[ENDHIGHLIGHT]] read more

Mackenzie Zackary arrived ahead of time, checked my battery to confirm it was bad, and got me back on the road to get the battery replaced (under warranty) within 5 minutes. Exceptional service! read more

[[HIGHLIGHT]]They are always so helpful.[[ENDHIGHLIGHT]] Sometimes you have to wait for them to arrive but once they get to your location, there service is so fast. [[HIGHLIGHT]]The technicians are always very kind.[[ENDHIGHLIGHT]] read more

Texas Roadside assistance driver just ride to run me off the road on 114 W. [[HIGHLIGHT]]He smiled.[[ENDHIGHLIGHT]]

Mackenzie Zackary provided excellent service today. He showed up quickly and unlocked and jump-started the car with no problems at all. Outstanding service! Thank you! read more

[[HIGHLIGHT]]James is the absolute best towing guy around![[ENDHIGHLIGHT]] He has taken care of multiple vehicles for me and always does things fast and efficiently. Highly recommend read more

[[HIGHLIGHT]]McKenzie was so professional, prompt and courteous.[[ENDHIGHLIGHT]] The service is Top Shelf and he's one of the best of the best! Replaced dead battery like a true professional read more

Their driver hit my car, and both their insurance and the company themselves won't respond to the damages. The driver also would not provide his insurance so I had to call law enforcement. The company is extremely unprofessional and unresponsive, do not give them your business. The incident took place on 6/29 and I still haven't heard back nearly a month later. read more

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First let me say that I have had multiple great transactions with AAA representatives over the years. However when I requested service this time my experience was Amazing. [[HIGHLIGHT]]First, after making my request for a "Lock-Out" and "Jump Start" was made through the chat. I got a quick response within minutes.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Got a call and was informed that Mr. Stealthy was on his way.[[ENDHIGHLIGHT]] When this gentleman arrived. A few things stuck out immediately that let me know that he was operating on another level. First, his AAA van was clean. Great representation. Mr. Stealthy was even cleaner than his clean van. His overalls with reflectors on them were immaculate. On top of that, his professional attitude and knowledge on how to handle my situation was very impressive. He jumped right on the case. Got my car unlocked. Then gave me a jump start. While Jump starting my car, he said that his reader showed that my battery charge was very low. Then he says, "Let's check your alternator and starter" to make sure they are operating correctly. I was amazed at his added efforts to go over and beyond to make sure my car was operating correctly. The more amazing part of that suggestion was my mechanical had told me that after I get the car started. Take it to Autozone and have them check the Starter and alternator. My mechanic is a very good one which let me know that Stealthy knew what he was doing. After completing the job he went a step further and told me to drive the car for about 1 Hour. That will charge your battery up. I took his advice and for the next days. I had no problems with starting my vehicle. We chatted for a few more minutes and he had to get going. I am sure he had other calls to attend to. [[HIGHLIGHT]]I told Mr. Stealthy it was worth my care breaking down just to be privileged to met him.[[ENDHIGHLIGHT]] AAA. As long as you have representation like Mr. Stealthy representing your company, you will be a great distance from your competitors. Thank you AAA and Mr. Stealthy for an amazing experience during a tough time. E.Wilson read more

I had a dead battery, stuck in my garage, so I called AAA Battery and Roadside Assistance. Within 5 minutes they assigned my service to Mackenzie, telling me that he would be here within the hour, he was here 10 minutes later! He was prompt, very courteous and professional. He explained the whole process, made sure I understood. He was completely done 15 minutes later! I didn't have to spend my whole morning waiting! I recommend this particular service company, and especially MacKenzie Zockary for any type of roadside assistance! One word....Impressive! Thank you read more

These guys canceled on my tow AFTER they were supposed to be here.. causing me to wait for another tow truck. [[HIGHLIGHT]]Rude and obviously horrible service to make people wait to not show up.[[ENDHIGHLIGHT]] read more

Mitchell and team was so helpful and able to fix battery and proactively check tires.

I needed a tow and 10 minutes after they were supposed to tow me they canceled. Now I've been waiting for 3 hours for another tow truck because they canceled. Terrible business practices. Would not recommend. read more

This service was dispatched twice in two hours for flat tire assistance and both times told AAA that they had completed the work and even in one instance had towed my vehicle to a tire repair center. These clowns never showed up a single time and lied to AAA about responding to the calls. It is a poorly run business. They are extremely dishonest, and I would not trust them to help me or my family move a rock, much less assist with a complex object like a vehicle. You would be wise to avoid them at all costs. They are unprofessional and lack integrity. read more

Lisa was incredibly disgusting today to a AAA member. I can't help but imagine why she had so much hate for someone that she had never met... In an already extremely stressful situation no one wants to go through, Lisa had a bad attitude and treated AAA members like a repo company would treat someone and forced the member to miss out on the tow and continue to wait even longer. Honestly, a repo company may be more respectful than Lisa. Lisa will continue to drive customers away from Texas Roadside Assistance and post nasty things on Facebook about your customers if someone at Texas Roadside Assistance doesn't step in and take control. read more

Car was so dead I had to manually unlock it. Like, with a key. So I submitted a request for battery service via AAA. Texas Roadside Assistance was next up at bat. They dispatched Sean, ETA 1.5 hours. Sean arrived in 1.5 hours, diagnosed battery as culprit, and installed a new battery with a 3-year guarantee. I mentioned a problem with the inside lighting. Without hesitation he began to investigate. He held up a tiny piece from the pile of parts in my console and said my brake lights would stay on if that part was missing. He snapped it back in place, but the assembly is broken. He did not have the part needed to fix it and urged me to contact the dealership, and soon because that part would likely fall out again. Sean was prompt, polite, and helpful. We very much appreciate his rescue on this very hot day. read more

Texas Roadside Assistance provided me with exceptional service when my car's power steering suddenly stopped working in a parking lot. They came out and walked me through the problem and provided me with what was wrong with my car. They did not try to up sale me or charge me a ridiculous amount of money to fix something that did not exist. They towed my car and it was fixed the next day! [[HIGHLIGHT]]I did not have a ride to get my car and they towed it back to where I was.[[ENDHIGHLIGHT]] This was exceptional service. I will use them again. read more

Texas Roadside West, LLC was great. [[HIGHLIGHT]]From speaking with agent on the phone Casey to the actually technician Matthew.[[ENDHIGHLIGHT]] Matthew was very respectful, knowledgeable, and helpful as soon as he got to my location. He used his knowledge to assist me when the other people were trying to underhand and backdoor me. He values what he does and his customers. [[HIGHLIGHT]]Both Matthew and have exceptional customer service.[[ENDHIGHLIGHT]] I'm thankful that they were who I received when dealing with this horrific incident. Thank you so very much, and I would recommend that location specifically! read more

I inadvertently locked my keys in my car on a visit to Texas. Called AAA and within 30 minutes James was there. James was personable, caring and quick to resolve the issue. James was outstanding in all aspects. read more

Currently waiting on them to tow my car. I was told they'd arrive at 11:22, it's now 2:30 and still nothing. [[HIGHLIGHT]]Got the run around from AAA (DO NOT RECOMMEND THEM AT ALL EITHER), finally got the tow company's number and was told the tow truck was pulling up any second.[[ENDHIGHLIGHT]] Waited 20 more minutes, called back and was told someone else is coming now??? Maybe by the time this is posted someone will actually show up. Would give a negative rating if possible. [[HIGHLIGHT]]The dispatcher I talked to was apologetic and nice but didn't offer any solutions or compensation and at the end of the day wasn't helpful.[[ENDHIGHLIGHT]] Avoid AAA and this tow company at all costs. read more

Texas Roadside Assistance/Courtney! This shady company should NEVER be trusted, I will be filing a formal complaint with AAA. Contacted AAA, was given this facility and they are not trustworthy. Given, 3 different times for towing service, and then driver stated address was incorrect even after I repeated it to Courtney, 3 times. She and her driver bold faced lied, so effortlessly. He ssid 1st he was on tge other side of town, than he said he was 2 minutes away. Never arrived at my home. [[HIGHLIGHT]]Them she called and was trying to check me, about being there on site, I was like he wasnt even there and that my son was there to release car, which I had told driver, she wanted to cause issue with the fact I was on site BUT she had given wrong address to driver, at that point I actually cancelled, them from even coming to get my car, she hung up the phone on me.[[ENDHIGHLIGHT]] NEVER use this company!!! read more

I was connected to this company for a tow through AAA's automated system, which told me a tow truck would arrive within 90 minutes. About 20 minutes later I got a call from Ali, the driver, to confirm my location. A few minutes later he arrived, seemed very attentive to securing my car for the tow. He made sure I didn't have suspension issues, which he explained that he would need to take an extra measure to secure the car. I told him I appreciated how quick he arrived and how long AAA told me I would have to wait out in the cold, and he explained that it had been a slow night and he was available when he was told I needed the tow. I had the car towed to my home and Ali dropped the car off where I asked him to. Over all he was very kind, polite and professional. read more

I was stranded at 830am, called AAA and was assigned to this company. The dispatcher was extremely rude and after giving me an ETA of 1.5 hrs, just before that time I get a message saying its going to be another 2 hours. I called AAA to reschedule and the dispatcher called me again with an attitude as to why I called AAA. Extremely terrible service. They should be ashamed of themselves to say they provide assistance. read more

Had requested AAA and they sent this company to open the door. First off he didn't have a wedge. Then he concerned himself with the sticker being out of date and made a comment he's surprised it hadnt been towed. Now they left a note on the car. I'd like to tell you where they could go but terms don't allow. Don't use this place read more

Great Service! Drivers are Friendly! Glad to be towed with such high service from these guys! Thanks!!!

DO NOT use this company for any towing needs what so ever and if you have AAA make sure they don't dispatch this company to come out . I placed an order through AAA and they dispatched this company to come out. Before they came out I specially told the dispatcher lady to tell the driver to call couple minutes before he gets here so I can tell him exactly where my building is. The driver didn't call until he was here and driving around my neighborhood. He lied and said he was on the other side and then I told him where I am and to my shock he never made an attempt to do his job. After three minutes he left and when I called he had an attitude with me, the customer that PAYS for this service . AAA confirmed that the driver should call before they arrive, when they arrive and wait 15 minutes and if they don't hear anything to call the customer one last time. If you want to take a risk of being stuck and treated like crap call this company . This is just a small portion of my complaint. I haven't gone into how unprofessional the dispatcher lady was and lied to AAA that I said I didn't want to use them the next day. I have proof of everything and will be posting it on social media so no one has to deal with this company. Side note- Yelps makes me give them at least a one star but if it was up to me they would get none. if you have to use this company I highly recommend that you get names of who you spoke with and document everything because the dispatch lady will lie and their driver will leave you stranded. read more

Left stranded for 3 hours. The driver called and said he'd be an hour. When I tried to call back after 2.5 hours, the phone number went straight to voicemail. Ended up calling ABDOZ RSA TOWING and they were there in 15 minutes and got me to the repair shop quickly. read more

Dispatcher came to fix my flat tire broke the wheel bolt very badly that it became impossible to take the wheel out for repair. I called the manager to discuss about this issue, he was very unprofessional, rude and did nothing about this situation. I definitely do not recommend this company. read more

Do not use this company! Texas Roadside Assistance 128 W DICKSON LN BLDG 200, LITTLE ELM, TX, 75068-3227. I live in the DFW area (not San Francisco Ca) and this company is unprofessional and rude. They had no regard for my situation and could have cared less about helping me in my time of need. The dispatcher called and made many excuses and disclaimers before agreeing to send a driver. The driver was very unprofessional and very rude. I just wrecked my vehicle and the tow truck driver was being rude because he did not want to take the assignment. The tow truck driver got off the phone with me, drove out of my subdivision and never came back. The reason why I would never use this company again is because the office did nothing about the situation. The dispatcher apologized and never informed that they were going to correct of fix the problem. I had to find out on my own that they were not coming back. Totally unprofessional! Do not trust your life or safety with this company, because if it can happen to me, it can definitely happen to you! The only reason I gave them 1 star is because I think you have to at least provide that on the post. read more