Highly professional these guys are good at what they do This company has been around for a long time read more

we called at 8:30am to come pick up my truck that got towed yesterday around 2:30pm I was aware they needed 1 hour notice before arriving to have vehicle released, so we called at 8:30 arrived at 9:30 on the dot called them like instructed and they told us it was going to be another 45 minutes. we waited those 45 minutes it has not been 2 1/2 hours we've been sitting here waiting for them!! THEY ARE SCAMMERS, THEY PURPOSELY TAKE SO LONG TO MAKE THE PRICE GO UP!!!! read more

These people are Thieves! They're going to steal personal belongings from your vehicle and provide inaccurate information to you over the phone. Then when you seek reimbursement for the things they stole they don't give a damn and will just blame you and or the towing company you take with you to pick up your car. Don't trust this company. They lack training and professionalism but expect customers to remain calm when they've just had things stolen from their car. BAD BUSINESS! Don't trust these people. read more

Terrible place, we came looking for our car and the lady in the door was really rude and disrespectful, do yourself a favor and dont do business with this people !! read more

Mason is the man! Had us taken care of from the start. My son lost a wheel and gave me a call. Police recommend LW's Towing. Mason showed up shortly afterwards and had up hooked up and ready to go in no time at all. Mason was friendly and professional the entire time. read more

L W's Towing - Lugs sheared off - Towing Near Me - Frisco, Texas

these people do not care how long you wait after you pay to get it out. they have to wait for a driver because the front person is too lazy to do it even though the car is literally the first car in the yard. the bald man. he's "too busy answering the phone" it's rang twice. so he has to call a driver to do it. people like this; get off on power. these jerks have a contract with frisco pd and city. good luck with these jerks. bottom feeders grifter. read more

pieces of filth stole 600 dollars worth of cologne out of my truck after I flipped and totaled my vehicle, was never given a chance to retrieve my items they cleaned the inside of my truck took my belongings then insurance took the truck. After talking to them they said "its part of the industry" and my insurance says personal property is not covered. Disgusting. read more

Called for a flatbed tow for my Mercedes GLC 300 4Matic (AWD) from Prosper to the Mercedes Plano dealership for service. Prompt, courteous, careful, and ensured my vehicle was being checked in before taking it off the truck. Best price as well. Would use them again. Recommended! read more

Well... Let's just start off with if you're not open 24 hours then dont have it say it's open 24 hours. After getting into a wreck and having a car towed there. Then going later around 8pm and the doors are locked. So we call. Asking if we can get some things out of our vehicle including prescribed medication we are told no "there's not enough staff to escort you and we are closed". You can clearly see 3 people standing in the office that you can see through the window and having employees on their phones. Clearly you do have enough staff to "escort" people to get a few things including prescribed medication. After the fact they tell us they can release vehicles but you can't have someone escort you to get a few things out of your car. read more

Figured if I called And told them I was otw at 2am that they would tell me that they were closed. "We can't allow to get any property out of your vehicle , and we are closed and nobody is at the office is 2 different things. Let's not even talk about the rude ass lady who was answering. read more

This company doesn't care about following TDLR regulations. Unethical business practices and rude ownership. If you get towed by them and receive a notification letter examine it very closely. They tried to charge me for fees not allowed by the TDLR. Look at all the fees they charged and see if they are on the TDLR list of regulated fees. Step #1 search for 85.703. Responsibilities of Licensee--Notice to Vehicle Owner or Lienholder (1) All mailed notifications shall state: Step #2 Compare the requirements to your notice. Mine had 9 violations including: Expired TDLR #0561887VSF - they were too cheap to print out new ones with their current TDLR #'s 0655227VSF (Frisco) & 0655228VSF (Celina), failed to state the name of the tow truck driver as required by 85.703(E) , did not use the proper wording required by Texas Statute 85.703(B) (search it to see if yours is properly worded), the full licensed company name (LCLTJ INC) was not on the notice (LW's Towing was used instead (violation of 85703(A)), Time of arrival at VSF / time of tow are the same, No first date storage fees were assessed, No date for a scheduled transfer to their Celina Yard and no address for the Celina Yard. Step #3 request information from the police department with jurisdiction from where the vehicle was towed. They are required to report all non consent tows within 2 hours of towing the vehicle. This information can be requested on the city website under the Freedom of Information Act. LW's never reported the vehicle as towed as required by law and they are currently under investigation for this and other violations. If they were to report the vehicle they would not get to keep all of the money from the auction. Step #4 look closely at the towing sign from the location your vehicle was towed. If the sign says Operators instead of Operator's as it did where my vehicle was towed then it does not comply with the requirements set forth by the TDLR. Step #5 If you find any irregularities / violations of Texas statutes call LW's via speaker phone and record the conversation (This is legal in Texas if you are calling from Texas). Confront them about the violations and request them to release your vehicle without stipulation or charge immediately. Step #6 follow the instructions for SEC. 32.49 REFUSAL TO EXECUTE RELEASE OF FRAUDULENT LIEN OR CLAIM and request LW's to release your vehicle under the premise the lien they are claiming is fraudulent. While this process alone may not get a judge to enforce the statute and find them guilty of a felony what will happen is this. The minute they try to sell the vehicle at auction they will be committing a third degree felony when they fill out the required for VTR-265-VSF that clearly states at the bottom of page 1 that, under penalty of law 3rd degree felony, the VSF MUST HAVE: - Informed you as required by statute - Complied with all provisions of §2303 Texas Occupations Code If you can prove you informed them that they did not adhere to EVERY requirement listed by the statutes and TDLR codes ONE MISTAKE IS ALL IT TAKES and they fill out this form and sell your vehicle then it is time to get an attorney. Not only will they be in violation of the Texas Penal Code and facing a prison term but you will be entitled to sue them for asserting a fraudulent lien, one which you filed a request to release and can prove you informed them of why the lien is fraudulent via your recorded phone call, and get SUBSTANTIAL damages. (see CIVIL PRACTICE AND REMEDIES CODE TITLE 2. TRIAL, JUDGMENT, AND APPEAL SUBTITLE A. GENERAL PROVISIONS CHAPTER 12. LIABILITY RELATED TO A FRAUDULENT COURT RECORD OR A FRAUDULENT LIEN OR CLAIM FILED AGAINST REAL OR PERSONAL PROPERTY) Junior Texas Hammer connect the dots packet: §2303 Texas Occupations Code / §85.721 / §2308.205 / Article 18.23, Code of Criminal Procedure / §2308 / §32.49 / Property code Chapter 59 (if self storage related) / Freedom Of Information Act / https://www.tdlr.texas.gov/tools_search / www.tdlr.texas.gov/Complaints I AM NOT AN ATTORNEY. CONSULT AN ATTORNEY BEFORE TAKING LEGAL ADDVICE FROM SOMEONE WHO IS NOT ONE. I.E. ME. If you think these are good honest people then please look at the reports made by LW's to the TDLR when faced with only a small portion of their actual violations. They falsely claimed I was manufacturing methamphetamines and that they feared for their personal safety as well as the safety of their business. I am a Grandfather, Business Owner and have no violent criminal record whatsoever. Not even a disorderly conduct and they fear for their safety? Why? My one and only arrest came in 1997 for failure to display a valid drivers license. I was released after booking / never sat in a cell. Look at the light in which these people attempted to paint me (see photos) This is disgusting behavior and I informed the prosecutor. Very easy to verify. I will be shocked if they retain their license! DISGUSTING! read more

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Very classy and professional tow truck company. Beautiful, colorful, clean tow trucks is a breath of fresh air to see in comparison to dumpy looking trucks. Seeing one of these top of the line trucks come to handle my vehicle I know I'm in good hands. They're here to help get your vehicle out of an accident, move unwanted cars off your lot and offer a helping hand to those in need. read more

L W's Towing - Pink tow truck. $1 from every tow is given to the Susan G. Komen foundation in support of women battling breast cancer. - Towing Near Me - Frisco, Texas

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Just went there to ask for a copy of the inventory done of my car. The lady was extremely rude and thinks she is in title to keep all paperwork. Worst place to have your car towed by. Use other companies. Where people will treat you like you deserve. Don't give Karen your money. read more

No one likes to call a towing service... it's usually not a good sign. LW Towing was quick to respond and showed up less than 20 minutes. Tow truck had a huge flatbed, capable of towing an elephant. The driver was dressed in a jumpsuit with fluorescent striping for safety. He was friendly, professional, and offered to try to jump start the car first in an attempt to keep from towing and paying the towing fee. Needless to say I was impressed with the professionalism of the driver and the quick response. Cost was $95 plus $3/mile and a 3% credit card fee. Recommend LW Towing if you are in the North Dallas suburbs. read more

L W's Towing - Towing Near Me - Frisco, Texas

Needed a quick tow for my mother who called stranded. Was the only truck that could get there quickly. Very fast and responsive. Not too expensive. Recommended. read more

I live in Ireland, but I'm giving LW's Towing a 5-star rating for the excellent service they provided for my grandson, who was stranded with a flat in Frisco. He called me for help, I got on the computer and phone (yes, international calls, ouch!) to find a tow service, and discovered every service was booked out and it was going to be a 5-6 hour wait. :( One of them recommended I call LW's, and within 20 minutes they had a truck out there, got our grandson and his car to a tire place in the nick of time before closing, and all was well. Brian at LW's was professional and patient over the phone on a super busy day for them, and my follow-up call with owner Cindy (to say thanks!) was equally professional and courteous. Thank you, LW's, for the excellent customer service! Highly recommended! read more

LW is first class all the way. Respectful staff and a blessing to work with. If you are in need of a tow I recommend 1000%!!

Fantastic Service! Definitely recommend! Got in a hurry and locked my keys in my car. Driver arrived in about 15 minutes. Although the temp outside was about 35, he was still friendly, professional and took great care while using his tools to open my door. read more

Wow, the city of Frisco must have a reason to use these guys but for the life of me I am not sure why they choose a location so far it is almost Little Elm. read more

Best tow experience I have had. Arrived spot on @ 30 mins quoted, guy was super nice and truck was immaculate with a special paint job supporting austism research and guy said all thier trucks support some kind of benefit program like vets, etc.. great experience! read more

L W's Towing - Austism support truck! - Towing Near Me - Frisco, Texas

I called my insurance company for emergency roadside assistance after a large object got stuck in one of my tires. Unfortunately, my insurance company dispatched this towing company to help me. After waiting 45 minutes, I concluded that nobody was coming to help me so I used my phone to watch a youtube video on how to change a flat tire in my car. It took around 15 minutes to do it. I've never changed a flat tire before and would have appreciated some help while I was stranded on the way to pick up my son from school so that I wasn't late getting him. No tow truck ever came to help me and nobody called wondering why I wasn't there anymore, so I'm pretty sure they never sent anyone to help me. read more

Daughter had a wreck and these guys towed it from the scene. We settle up with the tow yard and insurance company, sign over the title, etc. About a month later I get a bill from the tolltag agency with photos of my daughter's plates on a different car going through a few tollbooths. Obviously, someone at LWs stole the plates and put them on another car since they don't allow just anyone into the lot. If you get towed from an accident by these guys, be sure to remove any valuables including your plates especially if you have a tolltag account linked to the license plates. read more

Staff are not friendly--actually they are rude. They did not disclose fees to us when they towed a car from the scene of an accident. Can you at least have a piece of paper with your fees on there? Make sure you ask lots of questions. Start with asking if there is ANY OTHER company you can use. The insurance company covers towing but they want us to pay the fees even though they have an arrangement with the insurance company. #doubledipmuch read more

Had the unfortunate event of our car breaking down in McDonalds parking lot in Little Elm, TX after being in surgery for 5 hours. We have Geico with Roadside Assistance and they dispatched this company to tow our car to a local shop for repairs. A very nice young man named Doyal arrived and took total control of a bad situation and went as far as deliver the car keys and all to the shop so as we did not have to do any follow though. Thanks Doyal for all you help. Job well done. read more

My car was towed here and the woman working the counter had a serious case of rbf. They were rude about my need to assess my carsdriving conditio before driving it safely off the property. I was dealing with a blown front tire and driving off the property on my tires rim. They were also unclear as to the exact location of my car in their tow yard. And the worst thing of all about these guys is the insane amount they charge u on 1 day only! And they like to bash their nextdoor businesses stating how they all will tow your car if u happen to pull into their parking lot to assess your car . Well I did pull into the neighboring business lot and they were way cool. Even helped me out and gave my dog and I a cool place to hang out while my bf got the car in driving condition. read more

Called after returning late from Houston and after giving them some info they asked for the zip code where I was. I told them I was stranded and didn't know, which they continued to ask for. I told them I would get someone else. In retrospect I could have gotten an address from a business and found the zip, but when you are stranded late you could use some patience and help. I called another company and they was there in a flash, and as any wrecking company should, be able to navigate the area easily. Didn't have to give them a zip to find me. They understood my location perfectly without me giving them a zip code. read more

Blood sucking company! They charged me $831 to tow my trailer to Irving! From Frisco to Irving is less than an hour away. They rushed to my location just to ripped me off. Told me it would only cost $350 since it's an hour away. But somehow they ended up charging me $831. Avoid this company! read more

I was on my way to the shop with my car but I completely died. I called LW Towing-they were there within 30 minutes-and so nice!!! They are in my phone now-would definitely use again! read more

Worse place I ever been too & racist. Worker made rude comments about my English & disrespected me multiple of times. I don't recommend at all read more

I used this company today and had a great experience. Showed up on time, very courteous, and made it easy for me!

They took a little while to get to us at 10p on a week night, but the guy who picked us up was very knowledgeable and super friendly. He was able to get my husbands sports car lifted and home within an hour and half. Again, the guy that picked up who is a driver supervisor was over the top friendly and courteous. Marty is a bit rude on the phone. I will agree with a previous yelper on that. It wouldn't hurt him to be a little nicer considering people are generally already upset when they get a tow truck. read more

L W's Towing driver Chris H. gave me excellent customer service Tuesday night when my vehicle needed towing. Chris is very attentive to the details of his work and is so personable and helpful the pain and misery of needing a tow actually turned into a pleasant experience. Chris went above and beyond just being a professional. His outstanding service of getting me and my non-road-worthy vehicle immediate help and guidance up the road to restoration has made a lasting, positive impression. Thank you, Chris and L W's Towing! read more

the kindness and understanding from LWs towing family was something I've not experienced before in a situation like this. they could have easily made more money off my car being there but instead of leaving me to figure out how I was going to get my car out they went above and beyond to help me do what needed to be done to get my car out as fast as possible. myself and my gf are both cancer patients and because LWs towing was so understanding and helpful to us both we were able to get my car out and get back to what we needed to do.. they were so kind and even had the cutest dogs! offered us cold bottles of water and were very respectful and patient with us both the entire time. altho I hope i never need my car towed again I def will always come back to them if I do. my car was kept safe and all my valuables were still there when I returned. God bless you Larry Cindy and Jennifer read more

This has been the worst experience I have ever had with a towing company. The police called them and to tow my car after an accident instead of letting me use my insurance because they said they needed to clear the road. The next morning I saw a charge on my credit card that was pending for $56 and it's from after my car had already been towed. I immediately called my credit card company to reverse the charge and report fraud. Later that day I went to go retrieve my car or at least my wallet. I was told that I needed to come back during normal business hours however Marty the person I was speaking with on the phone was extremely rude and unprofessional. I asked for the owners information so I could get this situation handled immediately. The next day I called in requesting to speak to the owner again and was told he would call me back. However Jennifer called me and told me the Marty has had multiple issues in the past and that they were planning on dealing with him accordingly, I than asked if the day fee could be waived sense she informed me I could have picked up my car the night before when I had spoken with Marty. She let me know that LW the owner was the only one with that authority and that he would give me a call back the next day. I went in later that day to pick up my car and found out that not only had my personal items been moved from my glove box, to the middle console, but also $80 dollars in cash was missing. I waited around all day today to get a call from LW until at 5:30, 30 minutes before closing, I called them back and asked to speak with him. I informed him of the missing cash and the credit card fraud and he immediately went on the defensive saying that he knows none of his employees would steal and that they have never had this type of reputation or any other complaints of this nature. He knows all of the employees and they are "good people". He is only willing to work with me if I can send him my credit card statements so they can figure out who did it and as far as the cash goes that's a lost cause. I let him know I had already filed a case with the police and that I would be working with them. Me and him literally had a YELLING match because he continued to over speak me and take back what he said. He said that who he chooses to let work for him is none of my concern and maybe if I had the type of work day Marty has than I would understand why he treated me the way he did. LW treats and talks to customers however he wants to with little sympathy or professionalism and he allows his employees to do the same. I have already filed a police report, a complaint with the bbb, and a complaint with the Attorney General. He doesn't care or want to resolve this issue even after being informed of that. read more

Great service Henry helped as out on a late night told some good jokes and gave us a night to remember highly recommend.

Have used them several times to tow my disabled truck (until I sold it) as well as my Harley Davidson Ultra Classic when the battery went belly up! Larry is friendly, and does give back to the community often allowing the use of his COLORFUL fleet of trucks in high school parades. They are on the rotation list for many of the local law enforcement agencies who entrust them to not only safely, but securely tow, impound and store vehicles for a variety of situations. No problems at all with this company for me. read more

Everything you think of towing, LW towing will change your opinion. Family business, Owner, Larry is an honest, compassionate person who goes by the book. Call him for your personal or business needs. read more

I met Larry the owner 25 years ago in Fort Worth. He was a class act then & is even better today. Anytime I need a tow or any service in Frisco, Little Elm The Colony and Collin County I just pick up the phone & give em a call. Clean drivers, beautiful trucks & prompt professional service! read more

No customer service at all. Marty was unfriendly and a complete asshole the whole time. It cost me 300 bucks to get my car. Absolutely ridiculous. read more

I waited for another tow company for five hours before I gave up. Called LW and they were here in less than an hour! They were helpful and fast! Thank you, LW! read more