We have had so many things so wrong with my husband's sleep treatment. His doctor went MIA being…read morethe most inexplicable and frustrating. But Joshua and his team at Heartstrong really stepped up and saved the day. My husband and I will finally be able to sleep again. Words cannot express how excited and grateful I am!!!! They really went above and beyond. AND they put up with me and all of my up-all-night frustration. Thanks, guys!!!

Alicia in the office is fantastic! She is so kind and willing to help in any way. Office is clean…read moreand brand new. Fantastic place!

Laura at the north office is very detailed, knowledgeable, and extremely helpful. Which for a…read morenewbie to CPAPs like me was very welcomed.

The other reviews mentioning extremely poor communication is spot on. Getting an initial…read moreappointment took a lot of persistent effort on my end. I've never been able to reach someone on the phone - the only way to communicate appears to be their online portal. The responses are slow (if they respond at all), incomplete and often don't even address my questions. After my initial consultation I was told that the office would be reaching out to schedule a sleep lab. This did not happen, I needed to call repeatedly, leave multiple messages, reach out via the portal, etc. When I did get a response I was told that there was no openings available and that they would reach out once their June bookings became available. A week into June I reached out again and again, only to be told that all bookings in June were filled. After the sleep study, I had my review with Dr. Sabina. I had some additional questions after the meeting so I reached out via the portal - the person who responded suggested I get a sleep study done (clearly unaware of my history with the office and the fact that I already had my sleep lab done and review). I reminded them that I already had one conducted and reminded them what the findings were. They apologized, but never answered my questions. I followed up asking my same original question. No response. I just followed up again and am now looking for treatment elsewhere. During my search I found all of these reviews and decided to add mine. Communicating with the office requires a herculean effort on the patient's part and immense amount of patience. I do not recommend.

The office is disorganized and honestly, a little dirty. I accompanied my mom on two visits. Both…read moretimes we had to wait 45 minutes to be seen by the doctor. The purpose of the most recent visit was to get Dr. Das' review of a series of tests she ordered for my mom to take over the course of 6 weeks. When I asked about the results of the psycho-social test (which was 2 virtual appointments and 1 fairly lengthy in-person appointment), the doctor said the results weren't in yet. When I asked (politely I swear) what the purpose of having this appointment was if we weren't going to be going over the results of all the tests, she said we weren't a good fit to work together and had her staff make a copy of the file and made us leave. It seemed like she hadn't taken the time to review the file in advance and that she was embarrassed the results weren't all there. Cannot recommend.

Dr Rani Das was very caring. She recommended all the needed labs, tests, therapy. Office staff is…read morevery responsive and timely

My child who is 8 years old now was diagnosed with Brown syndrome in his eyes when he was 3 years…read moreold. Over the years it didn't have any effect on his vision until he started first grade and began reading. A week after he started school (he loves every second of it and didn't miss a day) he started having ticks in his eyes. In the beginning we thought it started because he began first grade in a new school and maybe he was nervous. After couple months that we tried different treatments we went to an eye specialist that determined he needed surgery. A month after our son had the surgery he still had the ticks so my sister recommended Neta. Neta was amazing on the phone, very calming and knowledgeable. We had a few telemedicine sessions and after we followed her treatment the ticks were gone. We are so pleased with Neta's guidance, knowledge and support though out the whole process.

I came to Neta to treat ongoing migraines that I had for a very long time. I had 3 sessions of…read moreacupuncture with her and now the migraines are completely gone! Neta is super talented, nice, and welcoming. Don't hesitate! set an appointment now! Thank you, Neta!!!

I was seen by Sabina Lin on April 23rd after being referred by my doctor for a sleep study. We had…read morea quick talk and she said she would be requesting a 3 night at-home sleep study from my insurance. After not hearing from the office for over 2 weeks, I called and was told that they had not received my coverage info from my insurance. I called back a few days later and was told the same thing, so I decided to call my insurance. My insurance said they had zero contact from Texas Sleep Medicine and immediately offered to call their office while I was on the line with them. The office staff said their benefits coordinator Mary Ann was out of the office, so my insurance rep left her a very detailed message explaining how they can call to verify my coverages and verify if prior authorization is needed. I called Texas Sleep Medicine back a few days later, which was now over 3 weeks since I had originally been seen by them, and found that they still had not done anything on their end to verify my coverages with my insurance. Today, I received an email from Ashley Hernandez that said they would be willing to schedule my sleep study without insurance for $700 if I would like to go that route. After they had not contacted my insurance for over three weeks, they were suggesting I go the cash-pay route for $700 rather than use the insurance I was begging them to contact for weeks. Waiting over three weeks simply to verify insurance is completely unacceptable, especially when my insurance has reached out to Texas Sleep Medicine directly to assist. Do not waste your time trying to work with Texas Sleep Medicine. Their office staff is completely inept and their office managers have no clue what is going on with their patients.

Easy scheduling experience, pleasant staff, option for the convenience of telemedicine. Great…read moreappointment availability within 24 hours (impressive). I was given the opportunity to see a physician for my initial consultation, and able to do sleep testing from home (as simple as putting on an Apple watch!) CPAP set up was informative, and they checked in on me regularly to make sure everything was going well. I would definitely trust this group with my medical care.

Dr Eskew is a jewel, an old Austinite with style and grace. Employees were also kind and attentive.read more

Absolutely awful! Waited over and hour and never saw the doctor was told I was going to have to…read morewait longer. Total BS.

They don't answer their phone ever…read more In Jan 2022 I was referred to Dr. Raymond for a nerve issue in my arm. It took a few phone calls before they answered but I was finally able to schedule an appointment. While scheduling the receptionist said something like I would be seeing the nurse practitioner and I had to stop and ask them what that meant. Turns out I was not actually going to see the Dr. Raymond and I would then have to come back in to see her. When I protested they gave me another date where I could actually see Dr. Raymond. Dr. Raymond was nice and thorough taking time to evaluate and explain things to me. The admitting nurse seemed slightly rude and did not have the warm kind feeling that I typically associate with people in the healthcare profession. It could have just been the vibe I got so that alone isn't a reason for a poor review. When they took my vitals they have an old style scale with the sliding weights, nothing wrong with that in general, but the scale is in the corner of a small room which means the nurse must stand inches from you to move the weights and take a reading. With COVID it seems like a little more distance would be nice. After she finishes taking vitals they then spray the room down with Lysol. Seems like a pretty big gap between the lack of social distance and then disinfecting the room. I was in again in early July for a follow up visit and they referred me to get another MRI. Once I got home I realized that they had sent the referral to a different imaging lab than the MRI I had earlier in the year. I tried calling them to see if they could get the MRI moved to where I had my first one just so I could avoid filling out as much paper work. I called several times and left messages before I was finally able to speak to someone in their office. The woman was nice and said she would check and call me back later that day. I got no call back. I have now been calling them several times a day for the past 2 weeks, left messages and nobody has ever answered the phone. I can't recommend NeuroAustin simply because they don't answer the phone. Even if I did recommend them it seems unlikely anyone would be able to book an appointment since they never answer their phone.

I went to NeuroAustin for well over a year for treatment of my migraines. The professionals who…read moretreated me were very good. However, the office staff, particularly an admin named Josie, are simply incompetent. Two different times, Josie forgot to order the botox in time for the treatment, and I had to reschedule. She simply does not understand that people have to work and cannot get off whenever the scheduler feels like it! I left the practice and am very happy with my new neurologist. Two thumbs down for these folks!

I was experiencing some anxiety around starting a new job, and I also get nervous when…read morepresenting/public speaking. I had never tried hypnotherapy before, but I had a great experience with Corrine! After three sessions, I noticed a significant difference in my confidence levels when presenting and interacting in high-pressure work situations. She also gave me a lot of tools and tricks to help going forward. I'd highly recommend seeking her out if you're experiencing something similar.

Corrine has helped me so much! I worked with Corrine for anxiety and confidence issues and I saw…read moreimmediate differences. Between the hypnosis sessions and the conscious techniques she gives you to use on an ongoing basis, the positive effects have gotten stronger over time. Her calm voice and peaceful presence made the hypnosis such an enjoyable experience! I highly recommend Corrine and Happy Space Hypnosis for any issues you might be dealing with!