I had a pair of glasses to be fixed and they did that in 5 minutes! Amazing customer service.read more

I was visiting Houston for a few days. When I opened my glasses case. I noticed one of the lens…read morefrom my Dior glasses was completely popped out because the small screw was missing. I was in Pearland at the time and I called around to a few places to see about a quick fix and finally LensCrafters said they could do it. I walked in and Rashawn greeted us. I explained my situation and he said it was no problem and to give him a few mins. About 2 mins later he came back and handed me my glasses fixed and wearable again. Rashawn and the LensCrafters team were really great, knowledgeable and friendly. I really appreciate it much and very grateful.

Ever since my go to eye doctor moved out of Pearland, I've been on a search for a new optometrist…read more My search has been going on for years. CustomEyes Pearland was highly rated so I decided to give them a try. Scheduling was pretty easy. I went online and requested an appointment and was called back in a fair amount of time to finish. Their office is located right off 288 and Broadway, easy to get to and has plenty of parking. I arrived early as requested and there was still a bit of a wait even after my appointment. We started off with all the usual tests prior to seeing the doctor. Times have changed when it comes to yearly exams. There is alot of new tests they recommend which also comes with more out of pocket expenses. I found the front desk and others to be straight business without the service with a smile. It's not a must, but it does make you feel a little more welcome. I saw Dr. May on my visit and she was a pleasure to see. Super friendly and very knowledgeable. She ordered a few trials for my contacts and sent my on my way. After that is where I felt service went downhill. I have high astigmatism and I knew there would be a wait, but it was almost 3 weeks without a call from the office. I called once and they said they would get back to me and they didn't. The next time I called about a week later, they said one of the two trials were there and waiting to be picked up. How was I supposed to know that without a call. The same thing happened with my second trial. I just found it odd that I had to reach out every time. Needless to say, though I liked the doctor I saw, the overall customer service left alot to be desired. I didn't even end up using my yearly benefits here. I'm glad many people have liked the service here, but I will keep searching.

Updating my experience. A few weeks ago, I had an appointment for an eye exam which went very well…read more The front staff took time to walk me through the entire process and helped me pick out my glasses. However, I went back a few days ago since my vision did not seem quite right with my new progressive glasses, my very first pair of glasses ever. After explaining several times that something wasn't right, I kept getting push back and was told that I simply need to get used to wearing my glasses. Finally, they told me I could take new measurements, after going back and forth. We took the new measurements and it turns out, adjustments to the measurements and the prescription needed to be made. I should not have had to press the staff like that to make sure my measurements and prescriptions were correct.

Doctor Nguyen and her staff are all very friendly and welcoming. I was greeted by Jennifer who took…read moremy information and asked how I've been since my last appointment. Since I was early for my appointment, she began helping me find some new frames. When Dr Nguyen performed my eye exam, she was very thorough and she explained things in a way that I could understand. She answered my questions. I felt comfortable and never felt rushed. I have been a patient of Dr Nguyen's for several years and have always had the best experience with her and her staff.

I had my vision control in Vision Source. At the end, the…read morereceptionist gave my balance higher than I expected. The reason was the new machine to check the eyes, has additional cost for the customers. I disagree, because the equipment is to get the best eyes exam.

Professional care and customer orientated staff. Their patience and experience exceed expectations…read more I have been going to Eye Care Leaders for over 10 years and have never had a negative experience.

Shame on this place, I came in there to do a frame adjustment, and later I came out with a broken…read moreglasses. While the workers fixing my glasses, she suddenly rushed me to sign the papers that said that they will not be responsible if there is any damage. At first I don't know so I signed it, and second later she said that my glasses is broken because it's old. From the beginning to the end, she didn't say a single sorry, just blaming me and the glasses that got too old. They avoided responsibility and tell me to go to other places to fix or buy new glasses from them. That day I came in and got out with broken glasses and they tryna made me to spend more money buying from them. Unbelievable experience, rude staff and the owner just cluelessness!

Sadly i must revise my review downward. For the 6th time since i wrote my initial review, I drove…read moreby a couple days ago to find this establishment once again... Closed for inexplicable reason in the middle of the day. Makes it difficult to support them. Original review... What a charming, nice place to swing by and get glasses repaired. I took one pair by and they replaced the pads, tightened them up, straightened and cleaned them all for $5. I took another pair today and they did it all (with exception of the new pads) for not a penny. And as a bonus I got this sweet little note from the lady's daughter, Kay and a big hug, both of which made my day. I'll be back the next time I'm due for a brand new pair. Thanks so much for your years of service in this location.

I paid $300 for glasses that are tight!!!!! The inexperienced sales person did not know once your…read moreactually lenses are placed in the frame the fit may or may not be the same. The owner AJ who claims to be a dr will do nothing about it but blame me the customer....BEWARE!

Went to go pick up my glasses. They came in 3 days before the promise date. However, when I…read moretried them on, I could tell they were not right. The sales associate was very pleasant in informing me that I had 60 days to get a new prescription and get them corrected for free. Although, I hate that I have to return to the eye doctor, I am happy I was informed of the policy and able to get the issue resolved.

I found the staff Mika and Fran very helpful and professional. Not a long wait.clean and welcoming…read moreenvironment. Patient and informative about products and procedures. A wide variety of selections to fit the tastes of many.

I'm giving it a 2 because Dr.Pham was very nice and patient. However, the worker (a Hispanic curvy…read morelady) was very impatient, sassy and had a very bad attitude. I was asking if we can see what my insurance would cover the contact lenses and my frames. She was VERY bothered and didn't want to work with me. When I tried to try on one frame, without even trying it on, she's like: "don't put them back, we need to sanitize them. This one, too." and grabbed them immediately. She needed to wear her gloves while giving me eye drops for the sanitizing purpose. Worst medical worker experience I have had so far.I wanted to like this place but I won't unless she's gone.

I had an amazing experience here! The covid protocols feel very safe. You call the office when…read moreyou've arrived and they screen you outside to be sure you're not sick, and then take you straight back to the room. I waited less than 10 minutes to see both the technician and the optometrist. The technician was very friendly and explained each procedure as she was doing it. She was also super upfront about pricing options and didn't pressure me into getting tests done that weren't necessary. The optometrist was just as great. And they helped me set up contact delivery to my apartment. I will definitely be returning for my next exams!