Trying to get an appointment for an MRI at multiple locations very disappointing as out 2 to 3 weeks and then once you get the MRI done getting the report as a whole Nother mom had her MRI done last week and the report is still not read. Her appointment is tomorrow and calling the imaging department and trying to get it read as a joke because they say that nothing can be done unless the calls to request the radiologist to read it faster!!! very disappointing! read more

Who in the sam hell is running this location. Not once but twice within a months time I've had my appointment canceled. Shut this damn location down obviously, the staff don't want to work. What the f**k is going on there? Who is managing this place for christ sake? Tampa General needs to revamp this location because this makes no damn sense. Here I made my appointments well in advance only to be canceled and not even given a more convenient rescheduled date. You have to wait another month or more.Then they want to send you 40 miles to another location that can possibly fit you into their schedule but of course there are no guarantees. SHUT THIS DAMN PLACE DOWN!!! NOBODY WANTS TO WORK ANYWAY!! If I can give this location ZERO stars I would because they aren't worthy of any stars at all period! read more

Wow what a disappointing situation. First off my bff had her ultrasound cancelled could not get a new appointment for a week New appointment we are 15 min early only to be informed they are running at least 1/2 hour behind Finally get called Rude tech says no your friend can't come in with you real nice make an already stressful situation worse This was for an ultrasound Yeah ok let's make your clients even less comfortable Waiting room filled with at least 10 people the entire time we were there If your looking for kind compassionate imagining look elsewhere read more

TGH Imaging - Diagnostic Imaging Near Me - Riverview, Florida

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What was supposed to be my annual mammogram turned into a $500 bill at this facility. They blamed my doctor's office for writing a code that was not "reimbursable" and took it upon themselves to change the diagnosis code to an "abnormal mammogram" code even though there was NOTHING abnormal on my mammogram. Their billing department does not CARE, i even brought concern up to a patient advocate. This place has turned into trash since being bought by TGH. Unethical fraudulent billing practices, which I will be reporting to the state for investigation. read more

The worst from scheduling multiple times, to losing authorizations, to the tech not showing up. Lame situation honestly go elsewhere

I have been coming to this facility since I moved to Riverview 13 years ago. At the time it was Tower Radiology and in a much smaller part of this strip mall. I have never had an issue here. Everyone has been very kind and reassuring if the nerves kick in. My only complaint is that now the wait is long! Usually 1/2 hr or more past your appointment time. Minus a star for that! I would however recommend them them for your radiologic needs! read more

No one answering phones for appointments and website does not load. What kind of S-show are they running? This is sad. How are you supposed to get appointments? This is COMPLETELY UNACCEPTABLE FOR HEALTHCARE !!!!!!! read more

I have used Tower for x-rays in the past without any problems. My Dr. had them call me to set up an MRI. It took a few days but they did call me. I set up the appointment and showed up plenty early. Once I was prepped and ready to go into the machine, we found out it was too small. my shoulders would not fit into the machine. This MRI machine was extremely small and somehow they could not tell I was a full size adult! I was without my work calendar so they scheduled me for a time when I had company meetings at what I was assured, was a larger machine. Of course I did not realise it until I got back to my work computer and needed to reschedule. Trying to schedule an MRI with TGH was a nightmare. They do not answer the phone in scheduling. I tried on numerous occasions to get a date scheduled and was often on hold for over 20 minutes before hanging up. i finally just took the "speak to someone at the desk" option and told them I needed to get scheduled. I will look for other options if I need an MRI or x-ray in the future. read more

Horrible place to go to get any imaging done. The ladies in the front desk are very rude to the patients. I called today to schedule my yearly mammogram and the lady who answered the phone was extremely rude and had no patience at all. read more

The staff was very polite. The MRI technician was fabulous. Very patient and informative of everything that was happening. He was very caring as well! Tatum I appreciated all you did for me! Trish B. read more

TGH Imaging - Diagnostic Imaging Near Me - Riverview, Florida

If this is run Tampa General Hospital I will not go there! No one answers the phone anywhere especially appointments and website problems. This is the sorriest place I have seen in a long time. Took two months get MRI scheduled they shoved me into a little hole. I have had them before this was the smallest one I have been shoved into. My MD got only one report sent to her there were two? I figure the only way to get a human is to drive over there and stand at the desk until I get a person with a brain and heartbeat that can speak English. Go elsewhere! read more

I was in and out quickly for an Ultrasound. The tech was nice and friendly. Overall a terrific experience.

I have tried REPEATEDLY to get through to Tower/TGH Imaging to schedule appointments. You can no longer schedule online, so I tried the two different numbers for scheduling. NO ONE ANSWERS THE PHONE! There is no option to have them call you back, so I sat on hold for 45 minutes three times before I hang up. Ridiculous - hope when i FINALLY get through, that the service isn't as unprofessional as the scheduling. read more

Everything was smooth, professional, and fast. I did not have to wait long at all. I will definitely use them again.

I have called this place 3 times and no one answers the phone!!! Not even a answering machine. Not getting my business. read more

Place has not changed. Not sure if staff is overworked or just does not care. Most of them seem to always have an attitude. It's just a job to them, take it or go elsewhere. We usually go the the Tower in New Tampa and they seem to truly care about people. We came to this one as it was the only tower in the area which does the tests needed to be done. As we waited I observed three other patients having issues from lost paperwork where they had the patient call her doc to have forms faxed over again to replace lost ones. Another had her schedule in error. Always seems to be something wrong but never the office personnel's fault. If possible go to the tower in New Tampa. Night and day read more

I visited them as a "walk in" because they don't make X-Ray appointments. At 8:10 am I electronically signed in, took my paperwork, and the receptionist said there were 2 people ahead of me, but it would probably be 35 minutes. No problem. At 9:00 I asked how much longer it would be. Her response was "you're next to be registered." You mean that my information wasn't even in the system yet?!?! At 9:25 it had been 1 hour, 15 minutes, I was going to walk out the door. The lady called me back at 9:30. No smile, no "sorry to keep you waiting". I was changed, X-rayed and out the door in 10 minutes. Something has got to change. If I'm the 3rd person to be seen, then see me in a appropriate time frame. I will not be coming back and will not refer friends or family, including my doctor. read more

I went there for a bone density scan. I'm new to the area and my doctor referred me to them. The service was excellent. I was in and out in less than 15 minutes. I highly recommend them and will definitely select them for any radiology needs. read more

I was on the phone for over one hour attempting to schedule a mammogram. No one answered, and I had to go to work. I work in the healthcare industry, and this service is unacceptable and negligent healthcare. I never had issues with Tower Radiology; however, since TGH took over Tower, the service has been horrible. There is no excuse for patients being unable to schedule a routine exam easily. I will be escalating this complaint. read more

I would have rated it Zero stars, but that wasn't an option. I have attempted to call TGH Imaging several times to schedule a routine mammogram. NO ONE answers the phone. I was on hold for over 20 minutes. No option to leave a message for a call-back. I tried 4 days in a row to no avail. I even attempted to go to their online scheduling option as suggested on their reminder letter. However, following here is I found (and I quote) "Thank you for your patience as we are facing higher than normal call volume. Online Scheduling is no longer available as of April 18th. We are transitioning to a new Electronic Medical Record (EMR) system and Patient Portal with an improved online scheduling experience for patients coming fall 2023." After using Tower Radiology for over 30 years, sadly, I am left with no other option than to seek these services elsewhere. read more

I have been using Tower for more than ten years for my mammograms. I have been trying to schedule and you can not schedule online anymore. NO ONE ANSWERS THE PHONE. I was on hold for more than 20 minutes three different times no one answered. I have other things to do than be on hold all day. Since they have become TGH they have gone down hill. read more

The Imaging place powered by Tower in Wesley Chapel the girl who answers the phone named Tilnilance , I don't know how to spell her name, was so rude and dishonest. Today Friday is the 23rd 2023. My appointment is monday! She calls me up saying she has to reschedule me. I told her no, you can't reschedule me because I have cancer, have a radiation app and a doctor app. And you call me 2 days before? I made an appointment a week ago!! At first she said she will look for someone else on Monday. Well guess what, she didn't. I had called back and she kept saying she has to reschedule me in instead again! She also said it was my fault because I hung up on her!! I got proof! I had my attorney and had her on speaker so everyone heard her! I told her I wanted to talk to the manager. She pretended to transfer me, and gets on the phone and says she's not picking up. Well she was there I found out. She hung up on me 3 times saying I hung up, what a joke she is! . I called back, got a guy named Julio. He found someone right away at another place for Monday!!! I spoke to the Manager Martha and told her they need to get rid of that girl. The manager said she will not tolerate employees like her. Julio was great! Respectful, nice, and did his job well! Watch out for this female employee named Telniance, she will do the same to you! read more

I visited the Bruce B Downs location in Tampa for CT. The first impression{negative) was at the entrance. Parking lot full of debris, discarded face masks and gloves just outside entry. The landscaping is mostly dead or overgrown. At check in the front desk clerk had very long press on nails each a different color and was decked out with tattoos. The bathrooms need some attention and new paint. This is a very unprofessional atmosphere. TGH should be embarrassed to have their name associated with this facility! read more

The only reason for 4 stars was the professional care I got at Tower. Great technician. But GOOD LUCK at getting in on the phone to make an appointment. Almost 3 hours on the phone and 2 requests online over 3 days. Excuse was (when I finally got to talk to a live person) that since TGH took over Tower they don't have enough workers in "central reservations" which is stupid. If they can't handle the load, let each location make their own reservations. read more

I would put a negative star review if I could. My mother had an appointment yesterday for a bone density and a mammogram and she was treated with completer disrespect from start to finish. She spoke to the supervisor who made excuses about her rude staff and incompetence of scheduling. Extremely poor customer service and she won't be back and we will not recommend this facility to neighbors or friends. The one star can go to the women performing the bone density, my mother said she was pleasant and may want to find another employer so her reputation won't get tarnished by the others staff members incompetence. read more

I went there for a mammogram. My doctor referred me to them. The service was excellent. I highly recommend them and will definitely select them for all of my radiology needs. read more

Took my wife for an ultrasound at their Oldsmar location. Being a new location wasn't available in google maps. OK understandable. While scheduling the appointment, I clearly mentioned that we wanted a ultrasound for 2 sections of the body, as requested by our doctor. We turn up, downing 2 bottles of water, the reception accepts to doctors form with the same information. After the scan was complete, the radiologist mentions that oh there an another body part as well and that we would have to wait until the next patient was done. I am like what the patient is here right now and you are here right now. whats the hold up? she goes on to give me some crap about inputs to the machine and that we can schedule appointment for another day. Now my wife bladder is full and she'd been holding it for 2 hours now. Zero consideration when asked how long it would take with the next patient and if we could be squeezed it as it was their fault for not recognizing the procedures to be done. I was quite stunned when the radiologist continued to chit chat with the receptionist while my wife tried to hold it in, waiting for her to get done with the next patient. Baffled honestly. After 5 mins of waiting, my wife was in pain and we decided to leave. New location or not work on your customer service and request you to empathize a little with a patient in pain. Fail experience. read more

The parking & location were convenient, facility was clean, service was quick and everyone I encountered was wonderful! Make the appointment! read more

Unable to schedule an appointment because Tower Imaging can not answer their phone in a timely manner. Have called on four occasions and have been placed on hold for over a half hour without response. Have tried online appointments but can NOT get an appointment without signing up for medical studies or selecting types of imaging I am not familiar with. Imaging services are necessary for my medical conditions. Although I was a long time patient I can not proceed with Tower for the sake of my wellbeing and have scheduled with another provider. read more

Today I called to schedule appointment . They don't take appointments . But , I was told on the phone they have no one waiting at this time . Perfect I have time in my day to do it . I walked in and was told the technician went on lunch break . You will have to wait over hour !!!! I thought this was so inconsiderate and not even a apology . I have worked in costumer service and would never do that to my clients . Very unprofessional and should be handled better . read more

I would not recommend coming to tower radiology. Scheduling here is a nightmare and if you need any urgent imaging you will not get it here. When I showed up for my appointment they were very rude, dismissive, and acted like I was late when in reality I was on time but had to wait so long for them to even call me up, even though I signed in on time. They also allowed people to be blaring their phones in the lobby watching videos. One of the worst doctors office experiences I've had. read more

The billing department was extremely rude! They hung up on my Mother in Law! Tower on Myrtle Oak in Wesley Chapel, made a mistake and sent my child's bill to my Husband's Father. I called to have the mistake corrected and was REPEATEDLY LIED to and told that the address was the information that was filled out at the time of service. I know that is not true. I want to know how they got the wrong address?? I asked three times if the person had either the form or a copy of the form that was actually filled out at Tower. Three times she implied that she was indeed looking at that form. When pressed further, she admitted that she did not have access to the form and I would have to speak to the Tower location directly. Of course I cannot get through to Tower after multiple tries. I wanted to find out why my bill was going to the wrong address and then have it corrected. I am not confident that I will receive the bill at the correct address. We shall see. The sad thing is that if I had never received a bill, I would go to collections. I would not recommend Tower to my friends or Family! read more

Efficient, professional and very friendly group. Quick results and very thorough with follow up, as well. Highly recommend this group!!!

My doctor's order was complete Abdomen Ultrasound . My Dr. Got a very poor report only for the liver . I called the office complaining and the strange thing is that they have no order for the ultrasound . On which ground they did the ultrasound of the liver ? This is the worst x- Ray facility I had ever been in from the technique to the interpretation . Will never use it again read more

There are so unorganized. They canceled my appointment without notifying me due to not getting insurance authorization. Really, this was scheduled almost three weeks prior. They claimed they called to let me know at 4:55 pm on a Friday when the appointment is on Monday. You think they would let you know before you take off work. Some people have a job. The administration sucks! read more

This is the worse experience I've ever had trying to schedule an appointment. Then once scheduled I was canceled 3 times due to lack of technicians. STAY AWAY! read more

Service is so so bad!!! Lack of professionalism! I was there waiting for 2 hours. I spoke with the supervisor...and his answer was: "you were 10 min late"....I guess they were punishing me with 2 hours waiting because I was 10 minutes late???? Worst service at all!! Never use it again!! Go somewhere else with better staff and even better equipment and facilities such Bay care!!! Don't waste you money and time with this people!!! Rude and unrespectful. read more

Possibly the worst of all Tower locations. I have visited several of their offices and they range from average to great. This one, however, it's quite bad. The front desk is unpleasant and rude. They barely even look at the patient while speaking to them and speak with a negative and short tone. If you can help it, go to a different location. This place will make you feel unwelcome and like an inconvenience. read more

Healthcare is already difficult to deal with, especially with Covid running rampant. My father has a rare and severe neurological disease. He will eventually lose the ability to speak, walk, and even feed himself. For years we have gone from diagnosis to diagnosis and finally settled on two possible diseases. Both are horrifying, but at least he can start treatment to improve his quality of life. Unfortunately, we can't get him the diagnosis he requires for treatment because this office will not cooperate with me. I've been juggling with insurances, doctors, and this radiology office. This office won't return my calls, they won't let me speak to someone who can help, and they even hung up on me in frustration when I asked to speak to a manager. Now we have to start all over again with a new place. I understand everyone is exhausted in this current healthcare climate. I get it, but people still need help. It all starts with a diagnosis and without one, people like my dad are doomed. Thanks for worse than nothing.... thank you for wasting precious time....if you can avoid this place...avoid the time waste and try somewhere that might get you the help you need. read more

Without a doubt the worst front office anywhere. I've been hung up on four times on the phone waiting to talk to someone for over a half hour. read more