The fax service is a nightmare! And the cost is astronomical…read more Probably not the first choice for business services. It was once the best business supply merchant. Now, not so much.

This is not only about this store but it did play a part in the fiasco with my office depot…read moreorders. Not only did they send me the wrong item in my package but they didn't do ANY of the 3 things their customer service people told me they would do. I was told I could have the incorrect order picked up at my home or drop it off for return at an office depot store. So, I chose to return it to the store because I am in a newer community with a lot of construction people coming in and out in vans all day long and many times packages delivered or left out side for pick up get stolen. So, after work on Friday I drove to this store. Once inside I was told that I could not return the package to this store because they don't have the sku plus they have a new computerr system at thatstore...so they can not accept the retrurn. I came home and spoke to the customer. service dept and all I got was we are sorry for the mix up. No, it wasn't a mix up on anyone's part but office depot who's customer service gave me totally incorrect info. So I reordered the correct item (which I had to pay for again)! I was told that on May 20th (2 day delivery) both the new order and the pickup order would both go to the driver who brings me the correct order. I literally stayed home all day on the 20th and NOTHING either was delivered or picked up! I contact their customer. service people again and they said the don't know why either thing didn't happen. They gave me a new # to call so it gets esculated. So, I called the new number and basically I was told that EVERYTHING I had been told was incorrect!! What is wrong with office depot? I have never had any order as messed up as this. But I did learn something new, they did say that 2 day delivery doesn't mean 2 day delivery, it really means up to 5 days. WTF are you kidding me? They also said that I am not to give the return to the person who delivers the new corrected order. They changed that as well and said 2 different companies would be handling the delivery and return. So now, after calling 4 times and speaking to 4 people who each gave me different info. Something is very wrong with this company! Oh yes, I also told the last person (at the esculated number) that I received an email from Staples who is selling the exact same item I ordered for $10.00 less than what I paid. He said he'd have to check with his supervisor but he could possibly credit me the $10 once it is delivered. He said I'd need to call them back and request a price adjustment then. BUT...no one could tell me when the new order was coming or the pick up...all I got was a number that shows I esculated the entire mess. Again I ask you, what has happened to office depot? Obviously their ordering/ shipping dept. can't fill a order properly and nor can they deliver or pick up an incorrect order. They SUCK! Plus the last person said to hold on the line to give an evaluation of what he did ( basically nothing) to help solve the problem. And tell me why I wasn't surprised that once I held on, to be connected to the survey, it just rang and rang and no one picked up before they hung up on the call. I guess they really do not want to hear how badly they messed up at every turn! I'd think twice from ordering from them again. It sure looks like the Office Depot of today is nothing like they used to be. Best look for another supplier for your orders...unless you like drama, aggravation, or dealing with a total "Cluster Ducking" customer service dept.

Last minute shopping minutes before they closed. Self copied fifteen pages for a test run and the…read moreemployee was very helpful. Two commercial copy machines to use. Bought a paper cutter to use in my home office. Big parking lot and clean store.

This has been my go-to bricks and mortar Offixe Depot for close to 20 years. It hasn't changed…read moremuch. Cavernous. Usually empty. And often a challenge to find someone to help you. But when you find someone they are helpful. On tongue visit I was picking up some markers ordered online. And bringing cartridges to recycle. The store was warm. Must smelling. The lighting was dank. I spent less than 4 minutes there. Bianca helped me. She was very kind. And I felt badly for her. Having to work in this dump. When it's 95 degrees outside and warm and humid inside. And that's about it. Fix your AC Office Depot corporate.

Our company had an account with Office Depot for many years but continuous terrible service (a…read morewhole other issue I'd be happy to write out) with them and we finally stopped. Not a well run store or company. They also kept sending junk mail to our office. I called and called and called to have them take our address off their list. Every time I'd be told "okay you're removed" (long after deleting our account with them) and nothing was ever done. Yet again, for the 20th time, we received their junk mail sent to our office yet again. I called, yet again and the person said to me "I'm going to be honest, we never delete your account info." So despite the fact I've told them we will never, ever use their company for anything ever again, they think by bombarding us with their junk mail, something we've asked the to stop doing, we'll come back and use them again. Note: numerous times I called the person on the phone would say "yes, you are removed now" and they literally did nothing. The person I just talked to was at least honest with me and transferred me to another department that supposedly can help where you just sit there on hold for an hour hearing "this is how we do it' over and over and over (man, if you don't like that song you're in trouble). I am still on hold as I write this. We previously spent thousands of dollars with this company but with "service" like this, you can see why we do not use them anymore. Thousands and thousands of future dollars down the drain. I guess it's no big deal to them. Staples, folks. That's the way to go - and yeah, they have issues, but nothing as bad as this company. If Office Depot offered us free paper forever, I'd say no. That would mean I'd have to deal with them again. Absolutely worst company ever.

They cancelled my order after 2 weeks with no explanation and I got it on sale now they want me to…read morepay full price when it was $50 off. Worst customer service couldn't get a hold of anyone. Better off going somewhere else.

I learned of this shop through reading up the discounts that having an AAA membership offered…read more However, I was informed at the shop that Cartridge World no longer has any affiliation with AAA, so there's no AAA discounts with your purchases. But they are so so cheap!! I brought in an empty printer cartridge for black ink to ensure I got the right one. Surprisingly enough, their brand, CW, is very cheap but claims to be of equal quality as name brands. Think of store brands at Target- Up & Up, Walmart- Equate, etc..... so I have yet to give them 5 stars because if the claim remains true as I reach the end of the cartridge's life at the same rate as the name brand then I will return to CW and then give them 5 stars on Yelp. So back to the discounts.... I also learned that if you bring in an empty cartridge of any kind that you want to replace- they take off $1 from your purchase (but also give you a $1 surcharge for NOT). They keep the junk out of landfills in an appropriate manner. Mmmm environmentalist companies are so sexy. So since my cartridge was only $10, I got $1 off, so my total with tax came out to be less than $10. I believe that this is $5 cheaper than most in-store purchases at stores like Office Depot. They said their colored cartridge (for my printer) is $15... also cheaper than the typical $22 at other stores. I'll be returning as soon as I run out of the colored ink! Need ink? Go to Cartridge World and don't forget to bring your empty cartridges to get $1 off each purchase! :D

I would like to thank Adam for the speedy, Same Day delivery of my printer cartridges. They were…read morereasonably priced, and came with free delivery in Palm Beach county. It's your personal touch that raises the anti for your competitors. Thank you Adam.

The service was horrible! I stood waiting to be served at the print center while the service person…read morewent on and on with a customer never even saying I'll be right with you. Another service person stood by ignoring me. When I was finally served after close to an hour the person said the one picture I was trying to print had to be emailed never explaining how or why. She moved the picture to email I had no idea what to do with it. When I tried to print it it was cut off. When I tried to get help I was told the orientation could not be changed and would have to go through the whole process again while the de service person completely ignored me. My recommendation would be to stay clear of this business.

Poor Customer Service with Ashley the Assistant Store Manager at Store #597, Print Department on…read more3/12/26. During my visit, I experienced what I felt was unprofessional and dismissive customer service from Ashley, the manager on duty. While I understand the process of printing orders when I attempted to address my concern about the printing process, Ashley responded in a way that I found to be unhelpful and discourteous. Rather than attempting to resolve the situation, the interaction felt dismissive and lacked the level of professionalism I would expect from someone in a management position. As a customer, I value respectful communication and a willingness to assist when issues arise. Unfortunately, this experience left me feeling frustrated and dismissed as a customer. I am bringing this matter to your attention in hopes that it can be reviewed and addressed appropriately. I would appreciate it if you could look into this situation and consider providing additional customer service training or guidance to ensure future customers and myself have a more positive experience.

Terrible customer experience. Staff was beyond offensive. The store felt cramped to begin with as…read moreif you're in Diagonal Alley. Go somewhere else if possible believe me.

The customer service at this location is great. Ennio helped me with a project that had a very…read moretight deadline. He was so patient and wanted to make sure my print job was perfection. Highly recommend this location because of the customer service.

Great service, very knowledgeable owner, great inventory for desk chairs and desks. Wouldn't waste…read moremy time at Office Depot or staples. The workers don't know nearly as much about their inventory as they do at crazy Roger's. Price for used and new are perfect, imo.

Everyone was nice and very helpful. Great selection. Reasonably priced. I would definitely go back…read moreagain if I ever needed any type of furniture

I needed some information about an HP, Printer and I was. I got the information that I needed.read more

I was looking for a place that could print some blueprints and I am happy to tell you that Office…read moreDepot in Delray Beach at Military and Atlantic (NE corner) is the place to go. I submitted my files electronically via the Office Depot website, made my print options selections and picked them up 20 minutes later...easy peasy! The staff was courteous, attentive and professional which made the entire experience wonderful!