The TRUTH exposed! Here is my story:
My family and I have been regular customers to Thai Flavor restaurant since 2006. The first time, an owner of Thai Flavor restaurant delivered to my home. I thought it was nice. Then, my family and I attended the restaurant for Thai food sometimes. We are Asian-American. We do not know how to cook Thai and we crave for authentic Thai food so we attend the restaurant.
Sometimes, the restaurant made the dish medium as hot or mild as medium. Hot as very spicy and it can be burnt or out of flavor. Sometimes, their beef isn't fresh as if it's been expired. The menu tells us what is in the bowl and sometimes, they add things what is not said in the menu. For example, bell peppers isn't mentioned in the menu so the cooker add bell peppers in the bowl. You have to be specific to the waiter/waitress of what kind of ingredients you do not want in your entree. Thai Flavor restaurant increases their price twice for an entree. Poor service, expensive meal.
The owner and employees did not seem to appreciate the fact that I paid with my hard earned money and tips for their business and our appreciation with authentic Thai food.
One time, my children accidentally dropped the tin can of toothpicks. I made my children to clean it up. The owner was mad and yelled at my children to pick it up. That wasn't nice of him and I was fully aware of my children's behavior so I knew it was my children's responsibility to clean up the mess. He did not have to yell at them because they are not his children.
Finally, the night of April 24, 2011, my family and I arrived at the restaurant. The waitress seemed to be in a bad mood. There were Thai people singing Karaoke and dancing to Thai music. There were Thai people sitting at the table laughing, chatting, and eating. The owner enjoyed his time with them.
My family member ordered his meal. He had always ordered spicy beef Pad Thai. His noodles was overcooked and his beef was rotten. He had request to get the new plate of Pad Thai. The second time, he had his new plate and it was fine. He didn't have his peanuts as his side as usual so he requested his peanuts. The owner looked at me straight in the eyes and I wondered what was wrong. I had my stir fry basil and I ate some of it. I put leftover in the container and I found hair on the plate. I called the waiter and informed him the hair issue. He took the plate back to the kitchen and came out with no solution. He did not say anything until I called him and asked genuinely, "What is the solution to the issue?" He was afraid to talk to the owner and he told me "We can't do anything" repeatedly. The owner came to me and said "We do not have anyone in the kitchen with blonde hair. Don't come back. Go to another restaurant." I responded, "We do not have blonde hair either." Then, the waitress came to take my check and deducted the entree (with the hair in it). I went to the counter and paid full price. When I was about to leave the restaurant, the owner told the waitress and they both yelled at me in my face saying, "Not to come back again!" After my payment, I was upset because they insulted me and took me for granted. I shared them my feedback on how they should treat their customers with courtesy and respect and how they run their business. They should consider customers' concerns seriously instead of being dramatic and became angry with the complaint. The waitress and the owner ignored my feedback and they immediately called the police on me. They were very rude, disrespectful, and selfish. They did not even apologize at all. The policeman showed up and asked me what was going on. I explained to him about the hair issue and how they refused to do anything about it. He asked me if I had paid my food and I said yes and proved to him with my receipt. He also asked if I did anything criminal and I said no.
The bottom line is, the employees and the owner at Thai Flavor restaurant do not really care about customers, their concerns, and how they are being very rude, disrespectful, and uncooperative is unacceptable. They won't do anything about your complaint even if there is hair in the food. The night of Easter was the final straw of their behavior, attitude, and action had made myself nauseous when I went home. Please, do not have anyone go to Thai Flavor restaurant at all as I promised the owner and employees that I will spread the word to everyone, the customers. read more