Place looks very dingy. Service was slow . The food was very salty and rice was over cooked . I will not go back

I ate there today for the first time . It's owned and operated by an older couple . I got a family feel the moment I walked in the door .They are so nice and genuine . Seem like nice people. Oh yea and the food was excellent it was out in about 10 min and delicious .. read more

They are wonderful people with amazing food but they raised the prices and 3 items is almost $40. Have come here for a few years and sad to say this is my last order. read more

I had Thai Lotus for dinner tonight. I ordered the chicken panang curry with brown rice and the crab rangoon. I wish i could give them a better rating, especially since the panang curry was amazing, but the rangoon was very oily, as if the friers weren't hot enough like they had just been turned on. Plus they lacked flavor. It seemed more like cottage cheese inside in both flavor and consistency, plus the crab flavor did really come though either. I will be back, but will probably wait til a busier night. read more

This is the second Thai restaurant in my area that I have tried, and I have to say the food here was much better, the pumpkin curry was great as was the garlic chicken. I will definitely be ordering from here again. And they deliver!! read more

I had a very large catering order delivered for my clients and everything was perfect. I had many special requests so I was worried they might forget something, but they didn't! They were on time for the delivery which was impressive since it was quite a drive for them. Food was outstanding. I have been to many Thai places in Phoenix and this one is my favorite.. The PANANG CURRY is a MUST. My clients thanked me and told me this was the best lunch they have eaten in a while ( yay for me!) The only suggestion I have is that they need to supply serving spoons and tongs( they don't have any). Any restaurant who offers catering must have serving spoons. Fortunately for me, this office had some old ones in the kitchen that they saved from previous lunches. Other than that, great experience. I will definitely be ordering again soon. read more

The food was so so. What I didn't like was being served lunch special fried rolls that were called spring rolls on the appetizer menu for $2.95. Not at all the cold wrapped spring rolls I have had everywhere else. Seemed like a trap to buy more expensive "fresh rolls" for $5.95. When I tried to send them back. She said you have to exchange them for fresh rolls. I begrudgingly left a tip I didn't want to. read more

Stopped for lunch in the rain. The pumpkin curry with shrimp was delish. The pad thai a little on the sweet side for our taste. You can sub brown rice for $1, at least it is available! Fast friendly service. Large place. We will go back when we are in the area. read more

Overall it was okay. I've had better though. The delivery time was pretty accurate, came about 10 minutes earlier. The portions were small. And I didn't know we were suppose to ask for soy sauce or hot mustard, so our rice was very dry. read more

Customer service and food was great! Would recommend this to people that don't complain about every single thing. Food portions were great! Tom Yum was flavorful. Only thing they didn't have at the time was Sprite. Still doesn't change the stars I'm giving. Thank you for the great food and service! :) read more

Solid 4 star resturant. The food and service were great, but just feel it could have been better. Have no complaints about the food, it's just that. There's room for improvement, but I will definitely not hesitate to return. Keep up the good work guys! :) read more

I went here with a couple friends about 3 months ago and we found a long hair in our pad Thai. Didn't go for a while and decided to go again yesterday, this time finding a sharp piece of metal in our food. They didn't even give us a discount. Never going there again. read more

The food is delicious and the surves was great to definitely the best Thai restaurant a bit pricey but worth it

Food was good but smaller than normal portions. Still enough but don't assume you can feed two people off one dish. Peanut sauce had a lot of spicy oil but was actually really good, just looked a little weird. Veggies were fresh. Overall a good experience. read more

Delicious food, huge helping, fast service. Took at least half of my lunch home and have enough for dinner. I had the seeet and sour chicken - generous amount of chicken, lots of carrots, peppers, onions and tomatoes! read more

Probably the worst pad Thai I have ever eaten. Asked for shrimp and chicken and only got 2 shrimp. The chicken was tasteless and bland. Also, I asked for no peanuts and got peanuts... won't be eating here again. read more

What a surprise! We were welcome as we entered the front door and positive continued through the meal. Food was fresh and nicely spiced. Let's make sure they make it past the light rail construction in this lousy location. A yummy and positive experience! read more

We were hungry and that's about the only reason we ate our food. Tasteless. Smushy vegetables. They thought the only problem was lack of stars. No, it is tasteless. Love thai food, but this doesn't qualify. Basil duck wss tough, bony, and grizzly. Pumpkin curry had disgusting veges (frozen peas and carrots), pad see ew we sent back. Pad thai was sent as a replacement it was maybe 2 stars. read more

Food took forever and when it came the only thing that was good was the mango rice.

Favorite delivery.....could look at the special instructions i.e extra sauce, extra crispy. Also delivery charge is shenanigans......then you expect a tip when you forget? Great food, just focus!!!! Especially after an hour delivery. read more

This place is awesome. I took my husband here and he's super picky and he ended up loving it. We got the yellow curry and the amazing basil noodles and they were so fresh and tasted ridiculously good. Couldn't get enough. And big portions! read more

I ordered the Pad Thai and the Ginger chicken. The pad thai was moist and tasty, while the ginger chicken was full of chicken and veggies and seasoned to perfection. My friend had the Thai Basil rice; the presentation was beautiful and she said that it was good. Our server and the rest of the staff were warm, friendly, and made sure that we were satisfied and had everything we needed. I would highly recommend Thai Lotus! read more

Great addition to the neighborhood! Thoroughly enjoyed the Pumpkin Curry (as others have recommended). Staff was extremely friendly. Just wish the atmosphere was a bit livelier. Don't let the light-rail construction keep you away. This place, and Tacos Atoyac in the same plaza, are definitely worth the trip. read more

Best Thai in Phoenix! I have tried a lot of places in this area. I love food and for me this is the best. Love, love, love the pumpkin curry! I have always had a red or green curry in the past. I thought I would step out of my box and I am so glad I did! The service was as great as the food. I can't say how much I enjoyed both. This place is a drive from my house but so good It's definitely worth it! Looks like some road work is taking place don't let this stop you. It would be a shame to lose such a great restaurant! read more

I ordered the red curry hot. It was very hot!! Be sure to check your mouth before. The staff is super nice very south east Asia very inclusive. Get ready for family talk read more

Despite the light-rail works disrupting 19th Ave., the Thai Lotus felt like a quiet sanctuary away from all the hubbub. Like most Thai restaurants ... charming, gracious Thai service. We were happy to take suggestions and each was exceptional. My guest commented that Thai Lotus was the best Thai food he had, had in Phoenix. We will be back. They need your support during all the construction. Go help and enjoy. This is a place we would like to see thrive in Phoenix. read more

Best Thai Food in town! The orange chicken is delicious and the friendly service is simply amazing!

Save your money!!!!! All the meat in our meals was OLD ( orange chicken burnt and chicken beef and pork very very dry & stringy).Reheated food I'm sure !!! The short hours they are open , the food should be fresh & jump off your plate !!!! Spring rolls were mushy & tasteless. What a waste of hard earned money!!!!!!!!!! Not deserving of even 1 star! read more

We've been here a couple of times. Clean and personable restaurant, with very helpful and attentive service. Extra kudos for friendly help in making (and delivering) choices for our vegan and gluten-free companion. We loved the food and service, and will be back some more. They managed to survive opening during the light rail construction, so that should tell you something. I would add that IMHO, this is an undiscovered jewel!! read more

Our family has an unusual combination of allergies. The staff was very patient and double checked each ingredient for us. When we were there, one of the people on staff was also a former or current school cafeteria worker so she completely understood allergy issues. The food was great too. I don't usually "yelp" but I would hate to see the light rail crush an allergy friendly restaurant so I am "yelping." read more

This is a great restaurant with delicious Thai food! The pot stickers are perfect and the Won Ton Soup is one of the best I've ever had! The staff is friendly and happy to see you. It is worth fighting the light rail construction for this place! read more

Wow...we here on a whim and were so glad we did. The service was fantastic and the food was fresh. Be sure to try the dessert with the Thai crepe! I will be back! Such a great local business. read more

Thai Lotus serves the worst food that I've ever eaten at any restaurant. The cashew chicken was watery and filled with nothing but dark water chestnuts and tiny little carrots. Can't understand the positive ratings unless they hired a new cook today. read more

Just moved to Arizona and tried this place out! Very Yummy! I tried Chicken Panang curry and spring roll. Very nice flavors!

What a pleasant surprise! I grew up in Los Angeles near Thai town and ate at some of the best restaurants and I have to say that Thai lotus is definitely authentic affordable and a golden experience. My friend and I had pad see ew and panaang which were phenomenal! Desert mango with sticky rice which was like a little plate of heaven. Staff was warm and friendly and I will definitely be back! Do yourself a favor skip the negative reviews and try it for yourself. This is the real deal! Thai-hop!! read more

I was so excited to have a Thai place opening up in the neighborhood that I made sure the BF and I hit it up ASAP. After a few sit-down dinners and maaaaaany take out dinners, I can honestly say this is my favorite Thai restaurant. We usually can't help but start out with some spring rolls and thai iced tea which are both always delicious. I tend to go for the yellow curry with tofu, and theirs is superb. I've also tried the pumpkin curry tofu and the orange tofu, both of which were very good. BF usually orders the spicy sweet basil and has never had anything bad to say about it. Also, the coconut ice cream and the fried banana with ice cream are ridiculously good. I can not say enough about how good the service is. EVERY time we've gone in the servers have been very friendly and welcoming and ready to answer any questions we may have. Love this place! read more

Ordered from this restaurant through GrubHub. Pad Thai, Coconut Shrimp, Beef Satay, Fried App Sampler. Terrible terrible food. Once again Yelp failed to inform. If you are from a larger city or are used to actual Thai cuisine steer clear. If you are looking to start a lackluster restaurant and gain unwarranted Yelp praise apparently Phoenix is your city. read more

Ok. Not great but not horrible. Very nice staff, PAd Thai was decent, spring roll are not very flavorful. I would stay away from anything with sweet and sour sauces. Price was pretty good as well. read more

Thai Lotus restaurant is a very quiet place. Every time I eat here, it is only my brother, my mother and I, in the whole restaurant. Sometimes there is a couple sitting across the restaurant and 1 other person sitting alone on the opposite side of the door, I have never seen the restaurant full. So, if you like eating at a quiet place, this is it, because there isn't a lot of noise or kids yelling and running around. There are big windows where you can see the outside on a rainy or cloudy day afternoon having lunch with family. This location used to be an I-Hop and the buyer, now owner kept all of the tables, chairs, carpet and curtains only adding a little of decorations from Thailand at the entrance not having much presence of a Thai restaurant compared to others. There is so much that can be done to make it more authentic. Despite the poorly decorated setting, customer service is great. Every time my family and go, the same lady is always there with a smile. She is attentive and checks on us often, making sure we are doing fine or if we need something else. One thing that I appreciate while in a restaurant is when the waitress makes sure my drink is full and this staff always makes sure there is water in my cup. We never have to call her to ask for something, she is always present. During one of our visits, the Red Curry dish my mother had ordered was very spicy and since my mother suffers from gastritis, she asked if they could make another one. The waitress without hesitating apologized and took the plate back to the cook making it a priority. Less than 10 minutes later, they brought back another plate and this time they made it the right way. The staff always makes my family and I feel confortable as if we are at home. Now, the food, the food is delicious, not only it taste good but they prices are convenient and adequate for each dish. I often eat here because the Panang Curry they make is just exquisite. It is served in a fish shaped green bowl with white rice on the side for only $10.95. I always ask for vegies included, it is only a $1 more to add steam vegies. The cook always put enough vegies unlike other restaurants that only put in a very small portion. The cook adds a good combination of spices, coconut milk and peanuts that the ingredients are not strong on the taste buds at all. I like that they ask you how spicy from 1 to 10 I want it and 4 out of 5 times they are always accurate on the amount. They also serve 8 pieces of Crab Rangoons in a squared plate with sweet and sour sauce and sliced carrots and lettuce on the side for $6.95. They taste creamy, cheesy with a good amount of crab in a crunchy wonton skin wrapped. To top it off, the Thai Tea they serve is delightful; they serve it in a long curvy cup with cream that gives it a silky coconut flavor. Over all, I give them 4 stars out of 5 just because the setting is not that great but I love the food. The food is what matters to me the most. I definitely recommend this Thai food restaurant to everyone. [579 wds.] read more

Tried this place based on Yelp reviews. Staff was nice but food was very disappointing. I ordered spicy basil noodles which had no flavor and was swimming in oil. Potstickers we're crunch but tasted slightly burned. I will keep looking for a Thai place to rival my old one in California. read more