I made an appointment here several weeks in advance over the phone, excited to have found a place that offered a special for color, haircut, and style for $99! During my phone call to book the appointment, I spoke to the receptionist to confirm that I wanted a trim and highlights. I also verified *three* times that the price was $99, as I am currently in law school and would not be able to afford a more expensive salon experience. The receptionist reassured me I was all set and my appointment was booked. When I arrived for my appointment, everything went super well. I met Tori, the stylist who was listed on my email confirmation for the $99 special. We went over what I wanted and she did an incredible job, I was super impressed. She honestly did a 5 star job and this review is not a reflection of her skill, it's a reflection on the salon scamming customers by evading transparency in pricing. When I was finished I went to check out, expecting to see a bill of $99, as discussed ad nauseam. The receptionist gave me a bill of $220 pre-tip. I was astounded and asked about the $99 special. She looked annoyed and went to speak to my stylist. She then informed me that the stylist who did my hair was not one of the stylists who was listed for the $99 special, and furthermore the $99 special was for all over color. I showed her the email I had received which actually specified that there was a special for a cut, highlights and styling for $139, and I told her that I may have been mistaken but had told the receptionist I spoke to when I booked my appointment that I wanted highlights and was told the price would be $99. I asked if it was possible to adjust the price to that $139 highlight special, as it was advertised. The receptionist told me no because the stylist had used a toner on my hair that couldn't be refunded. Excuse me?? I called to make this appointment specifically for this low cost special, and they listed the low price on my appointment confirmation alongside this stylist. It seemed like an internal mistake to have booked a stylist who wasn't participating in the special and I was punished for their mistake by paying the bill. It was upsetting and seemed nonsensical; wouldn't they have used a toner regardless? So even if they had charged me the special would they have tacked on an additional fee for toner which is necessary when highlighting or coloring hair? They did not inform me at all of the breakdown of costs and they were not apologetic when I informed them of their deceptive pricing. Their misleading prices forced me into a difficult spot financially which was incredibly frustrating, especially as this took place around the holidays. The hairstylist's work was fantastic, but the pricing and customer service was so poor I would rather cut my own hair than return here again. Would not recommend unless you have cash to burn and you don't care about business transparency. read more