Took my dog in for a FULL grooming, and somehow they thought that meant skipping her entire stomach and vaginal area. Seriously? That's basic hygiene -- not optional. When I picked her up, her coat looked okay at first, but once I got her home, I realized she was still dirty in the most sensitive areas. What exactly did I just pay for? Dylan at the front desk confirmed Sally did great and nothing was missed. I have never felt the need to double check their work. I have been taking Sally here for 3 years and quality has clearly gone down. I will never bring my dog back here, and if you actually care about your pet, you shouldn't either. Total waste of time and money. Do better. read more

That Crazy Dog Lady - Pet Groomers Near Me - Glendale, Arizona

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She does an awesome job and is very friendly with my Lala and CHACHA when we pick them up there not all scared like at other places that means a lot to my wife and me read more

A few days ago I asked for a dog grooming appointment for today and ended up at That Crazy Dog Lady at 16th St and Bell. It was Buttercups first time so I didn't know what to expect and 100% it went amazing! Meghan the groomer immediately picked her up despite Buttercup trying to get away, she held her and we talked and Buttercup just settled in. We got a text update as well and picked her up when finished. Absolutely amazing job! She looks beautiful, great cut, smells good and she's soft!! So glad we ended up there! Thanks Meghan! read more

That Crazy Dog Lady - She's so clean!! - Pet Groomers Near Me - Glendale, Arizona

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Megan was so professional and very helpful. So made Lady fell right at home and got her looking all svelt and smelling good. Thank you so much Megan!! Lady will definitely be back for future groomings. Don't take your dog anywhere else!!! read more

first & last time taking my dog here. overall the service wasn't fully preformed. my dogs ears were still very dirty, paws still cheesy and on top of that my dog got an ulcer. when i arrived the guy said the blueberry facial got on my his eye causing it to be red, when i arrived home and noticed that a lot of lint was inside his eyes, kinda makes me think they don't wash their towels after every use. I had to take my dog to the emergency room that night, paying an additional $600 out of pocket due to this ulcer he got because of the bacteria in the towel. i tipped the guy before even seeing my dog which i'll also never do again! read more

That Crazy Dog Lady - his eye was shut, and very red when i tried to open it - Pet Groomers Near Me - Glendale, Arizona

There's a lot of reviews stating that the owner is rude, while it is true the owner has a stronger personality (I wouldn't label her as rude), she and her workers do an AMAZING job with dog grooming. You are not spending time with the owner, your dog is and she creates a space where dogs aren't disrespected and gets that best cut. I have three dogs: a yorkie poo, medium poodle, and bernedoodle. And each time they come home with the most perfect grooming. 20/10 recommend Again, the owner does have a strong personality but there was a time where I walked in a few minutes early and she was still finishing up my poodle. She tends to get matted in the bum area and my dog would try to nip her but the owner was so patient with her and talked to her like a person. The owner didn't force her to stay still and waited until til my dog was ready to resume. The owner could have told me she couldn't finish and asked me not to come back, but she didn't. She was determined to finish her work and worked with the dog to make she was comfortable. read more

Operative word here is CRAZY. Rude, sarcastic, no sense of customer service. Can't imagine being an employee here. Apparently she is great with dogs, would probably we a workable business if she stayed behind the lines. Even getting on the schedule was problematic as she rarely answers the phone and opts to return text messages when she "feels" like it and gets snarky if you follow up after waiting 3 days. She recently went so far as posting on Facebook stating that if anyone had issues with how she does business they could have a say if they bought in with $500,000‍ I'd not said anything at this point, but frankly, she truly is crazy. I will say, the grooming was top notch and my dogs liked playing in the open concept. No one needs to PAY for this kind of nastiness though. read more

I used to take my dog to one of the big name placed to get groomed and it was always a so-so experience. The last time I took her was horrible. They were understaffed, kept her there for 5 hours and she was still wet when she was given back to me, leading me to believe that she had been waiting in a kennel for the majority of that time. Today we tried the Crazy Dog Lady Pet Grooming and it was the complete opposite experience. They don't kennel your pet, unless they have to. My dogs appt was at 8 and she was finished by 10. I was happy to see her playing in the dog area when I arrived with a cute bow around her neck, feeling very cute!! My dog was relaxed and happy after she was finished! And the pricing is so reasonable! Would recommend, my dog gives them 4 paws up, we will absolutely be going back. read more

That Crazy Dog Lady - Pet Groomers Near Me - Glendale, Arizona

I would not recommend this place for employment ever! My daughter who is an amazing groomer was hired and never returned after the first day. My daughter called me crying while at work. I calmed her down and told her to finish if it was that bad do not return. My daughter is the sweetest kindest person you will ever meet. Meghan Bertchie is the worst. I spoke with her and tried to be as professional as I could about my daughters pay check. Why did I contact her? Meghan was rude, condescending, and abusive with my daughter. So I stepped in. I first sent an email that included my name and number so she could reach out to me before I ever called her. We could not be civil for more than 2-3 mins before the owner Meghan was name calling my daughter and even throwing around disgusting slurs and I quote "you're a load your mother should have swallowed" and I "was a broke bum bitch"! Huh? I own 2 businesses work at a major hospital and hold 2 degrees! This woman is disgusting! Meghan poked fun of my daughter crying and said and I quote "I'm sorry you failed as a parent". Meghan was completely unhinged. We exchanged harsh words. Meghan then informed me I was being recorded on IG live because I was losing it!! Please make me go viral. Meghan please post the recording of our conversation so the world and your customers can hear how you really speak and feel about others. I am only here on yelp because of course Meghan blocked me on Facebook. After reading the reviews about how she becomes unhinged and is rude and disrespectful I fully believe every single review that speaks this of Meghan! I am not upset that my daughter is no longer employed with That Crazy Dog Lady, the way my daughter was treated and belittled by Miss passive aggressive Meghan is what upsets me. I know it's a stretch to think she would have a care in the world about my review but it's the least I could do to warn any potential future employees to RUN!! I have never ever experienced anyone so unpleasant and I feel sorry for anyone that comes across Meghan. I hope she has the day she deserves. ONLY 1 star because I can't give -10 read more

Meghan is just rude over all, to her customers, viewers on lives and employees. If you want to support that, go for it. She needs to work on her customer service and maybe just be nicer to people. read more

I have been taking my dogs here for years and they have always consistently delivered exceptional results. My dogs are not thrilled about being groomed and one dog has some challenging behaviors surrounding it, but they are absolutely amazing with them. They transformed my dogs on this last visit- we can't get over how cute they look with their new haircuts. Before and after photos attached! read more

That Crazy Dog Lady - After (top) for first dog... - Pet Groomers Near Me - Glendale, Arizona

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I have not used this person's service. I work at an apartment community where a resident started offering in home services to residents. I told our she couldn't operate a business, and she said it would be occasional, which is what it has been. The residents were thrilled, and no one has complained. Imagine my surprise when we got a code violation. That Crazy Dog Lady, who does not live here, filed a complaint with the city. Citing noise and smells, and operating a business. We have not had one complaint from our residents. Not sure what her issue with our resident is but, be a better person Crazy Dog Lady. read more

Love Megan and her crew. I've been going to her for over a year now, and they are the greatest. No BS, she shoots from the hip, and gets right to the point. It's obvious that she loves her job and the pups, and my doggo's are always happy and so fluffy when I pick them up! read more

They've taken great care of our dogs many times. They're understanding, flexible and easy to work with.

My low review is not for the grooming job they did bc it was a good job. A year into a pandemic, you have 4-5 groomers maskless & the customers coming in and out must know and be ok with it bc none of them had masks. I should've left but I didn't. I was quoted a price and when I picked him up it was $5 more with no explanation. Not very clean either. You can bet I had wipes to sanitize my dog in the parking lot. Won't be returning. read more

We officially moved here from Colorado and have taken our dog to this location for a hair cut a couple times during the process of our move. The owner seems overwhelmed but is extremely rude. I don't support small business that treat there customers poorly. read more

I reached out to her previously ONE time and she was able to get me in that day. I have a 50lbs husky. When I went to her establishment previously, she was quite rude to me. I understand that same-day appointments are not always available, but asking never hurt anyone. Me asking was met with "you're joking right? I only have openings today because I was supposed to be in Cancun." and "you need to get this through your head..." before I could even say that I was willing to wait until her next appointment. My money will goes else where and Meghan's lack of professionalism will be heard about. It is clear from her own responses on here that these sorts of comments are comical and mocked among herself and her "team." My original review was simply a single one star. I did not write any sort of comment. Due to the owner Meghan Bertchie sending me a text directly after I had ended our conversation HOURS EARLIER, I feel that a reason should be given. She can claim that it was to follow up with my feedback, but it is clearly to just go that extra mile and inform me that she can do whatever she wants. Word of mouth goes a long way. I could care less where she "files" my one star. "Karma bides it's time. Karma is unforgiving and always gets payback."- Benjamin Bayani read more

That Crazy Dog Lady - Professional enough for anyone? - Pet Groomers Near Me - Glendale, Arizona

My precious fur baby always looks great after a trip to see the groomers here! The prices are much more affordable than the big chain groomers and the quality of the cuts are way better on top of that!! read more

That Crazy Dog Lady - Pet Groomers Near Me - Glendale, Arizona

Worst first impression walking in, with the rudest two ladies. Not only in their manner of speaking to customers, but still talking about people within earshot. Then having your friend come over and lie to my face about was being said. No thank you for the unnecessary attitude, and none of them were wearing masks when coming up to the front to speak me. Maybe hire a front desk person that has better people skills? My dog has better manners greeting guests than those two employees. read more

Most of the grooming was good however there were a couple of significant events that forced us to change groomers. 1. I feel they drugged my dog. After every visit he would seem somnolent and sleep all day. After going to PetSmart and others for grooming this resolved. This is serious and against the law. Use this review to stop before you get in trouble. 2. They cut my dogs tongue and it got infected, requiring a vet visit and bill. This could have been avoided. The attitude you display here show the disregard for humans and I can imagine this attitude spills over to your animals. read more

This place has really gone downhill recently. It appears that they may have more business and don't really care how they treat their cusomers. They used to be friendly, priced reasonably, and did a nice job grooming (we even commented as much in a previous Yelp review). Now, at least in our case (and based on other Yelp reviews, not only us), the owner has a bad attitude and the grooming has gone downhill. Don't ask to have them be sure the nails are clipped or ask for a specific cut (e.g., trim the ears shorter)... the owner believes this is TOO PICKY! read more

We have been bringing our English bulldog Chance here for about 3 years! He is a very stubborn bully and does not like meeting new people, but he hasn't had any issues with Megan + her staff! (Thank God lol) We love this place! Highly recommend. read more

That Crazy Dog Lady - Pet Groomers Near Me - Glendale, Arizona

This place is amazing! My puppies get groomed and get to play with the other pups. The groomers do so well with my dogs and really take the time to make sure the dogs are comfortable and have a nice clean cut. That Crazy Dog Lady is the best! read more

That Crazy Dog Lady - Pet Groomers Near Me - Glendale, Arizona

This is the 3rd time that I take my dog there and the last one. The customer service is horrible, the lady in the front does not have a sense of customer service. She should probably be in the back. We liked the grooming and that's why we would take him there. As per today, the lady in the front said that our dog is not welcome there because he barks and cries a lot. We got there and other dogs were barking, I wonder if they are not welcome there either. My dog is a schnauzer, they are in the dog industry they should know they bark, plus they are DOGS and they BARK. It is weird too because I was outside waiting for him and I didn't hear him bark or cry like she said. If they can't handle barks, maybe they are in the wrong industry. read more

Very cute place to take your dog! The staff seemed nice! They did a walk in appointment for a nail trim for my dog. She is very difficult to do paw related things at home. They were able to get it done! Very appreciative, will be going here a lot more in the future! read more

Took my miniature schnauzer Benjamin here for a full service groom and bath! They did not disappoint! My sweet Benji has never looked more handsome and truly enjoyed the freedom running around with his new buddies! Will be going here from here on out! read more

That Crazy Dog Lady - Benjamin - Pet Groomers Near Me - Glendale, Arizona

Megan is the best! She is the only one I trust my Corgi with and my Peaches loves going to the groomers! read more

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They do a wonderful job on the grooming, just make sure to get a fixed price. I have been going there for 2 years....The last 2 visits have gotten cost prohibitive. I will be going somewhere new. I have a 48 pound golden doodle (docile and gentle) and pricing originally started off at $90 then in June it went up to $120... because they said she was bad (?) and last week it was $150. I said "150? What did you guys do, perform a cesarean and deliver puppies?" That is whacked and is literally CRAZY! That will be a last for me. read more

I usually always like their service and take my Mini Schnauzer up there to get groomed. I am usually charged 60-65 dollars but now because I haven't been there in a while and "his behavior" they want to charge me 85 dollars after his cut was finished. After I expressed I don't usually get charged for those things and I don't have 85 dollars. The lady states "oh she doesn't have 85 dollars" and when I am leaving she says "see you next year". Rude service. I even warn them he tends to be snappy when getting a cut, this isn't the first time. You are a dog groomer that is your job to cut the dogs hair and be prepared that they might snip. Will not be seeing you next year because i'll just go somewhere else. Believe the name of this place. You have a child around random dogs and have the nerve to be rude! read more

I brought in my babies today for their appointment. I even mentioned are you alone today? I got back a snapped remark "NO, someone's in the back"! I said bye to my babies and she rushed them back! I figured I have 2 babies...2 appointments so 2 hours should be good! Normally she rushes through and gets them done within an hour! I had mentioned I had just moved to Tucson and couldn't find a groomer that I liked out that way! So I drove from Tucson to Glendale to bring my babies in! Normally like I said within the hour she would be done but knowing she puts my girl in a cage that has anxiety when caged in. I figured it's been 2 hours she should be done.... Umm no wishful thinking! Only one baby was done and the other one was separated from each other! I'm like WTH! So I walked in and she says that's $100 for both what she would charge roughly for both $55 for each. So I'm thinking ok I'll pay she will do my other dog! Nope I got snapped on and scolded like a child telling me if I was going to come in at 12 I should had told her and now my dog is excited to see me and she didn't want to hurt him!! Again I was like WTF?! It's been 2 hours with appointments and your not done?! Then u have the nerve to tell me off!! If it was free and I lived around the corner I wouldn't be this upset! But lady yea Krazy Ass Lady you booked too many dogs and now u want to rush me out!! My babies services used to be fantastic not half assed like u did today!! Word for the wise don't over book to make extra money and make our babies look like shit!! I spent the next 20 min parked outside looking for another groomer that will see my other baby last minute and I found a great place with a better service and less cheaper!! That doesn't matter though I'd pay a million for the customer service and respect for a good company than the service! The Krazy dog lady has become rude and obnoxious! She doesn't even smile always looks mad and upset! Yes it's her establishment but without loyal customers your crap LADY!!The groomers I went to was Wags & Wings just a short 5 mile up the street!! I was welcomed with a huge smile and they welcomed my baby!! Sorry Psycotic dog lady you have lost a doggy mother of 2!! Find a place that you feel welcomed and love for your fur baby!! read more

If by the tone of the response we got on a text message is how they do dog grooming, then there is no part of me that wants to do business with this owner. after driving by, and seeing a sign that it was by appointment only and that it was closed (10:30am ish on a Tuesday) we texted a very friendly request to find out if they would be available since it seems they are by appointment only... Here is literally the response.... "Shop is closed until Saturday" "Meghan is out til tuesday" Not even a thank-you for us saying that they did a great job last time even though they were in a different location. what is mind-blowing to me, that in any service-related industry the first part of that you have to remember is SERVICE! There is no way that I'm going to trust my two amazing dogs to someone whoever is on the other end of that phone with the response that I got. I can't even imagine that the first available appointment is over a week out simply because the shop is closed for the entire week, that does not sound professional to me at all and if you're going to make this your full-time gig I would imagine that somewhere it would be full-time and not a hobby. So disappointed, and at the end of the day can't imagine why people are okay responding this way, thinking they're going to have a thriving business... read more

We were dog sitting for a Friend and we were asked to take his dog to the Groomers while they were away. Upon arrival we had asked to speak with the Owner/Groomer since the receptionist said she had only worked there 2 Days and we wanted to discuss a health concern we had with our friend's dog. After watching us wait to to speak to her for about ten minutes, the Owner just yelled from the back that she was too busy to speak with us and she was going to keep doing what she was doing. Had it been our dogs, I would of cancelled the appointment on the spot and walked out. After receiving a text and a voicemail, 15 minutes later, we headed over to pick up our friend's dog. On the drive to the shop we got another call where the Owner who then lectured us for not immediately responding to her communications. Wow, coming from the Owner who 90 minutes earlier, refused to speak to us, that was Bold. 5 minutes later (@ 2:43 PM) we were at her establishment and she wouldn't come to the front to speak to us or look in the eye. I guess by using the word "Crazy" in the title of her business she believes that gives her permission to treat her customers like crap, but in our case she made a mistake. Would not go back if it was our dogs and highly would not recommend taking a chance on this Groomer. read more

Worst experience ever. Since the second I walked in, the owner was mistreating her own employee in front of us. I called to check if my dog was done being groomed 30 minutes before they closed because no one called me and it wasn't until then that she started saying that she was having trouble grooming my dog. She had a nasty attitude and I couldn't even finish my sentence without her accusing me of not letting her know that he had "grooming problems" WHICH HE DOESNT. On top of that, she charge me extra for "behavioral problems" even after she told me that it was most likely my dog that didn't like her.. Never coming back to this place. read more

The groomer is pretty good, but she overbooks and changes appointment's without notice. I am looking for a new groomer that can do standard poodles and actually knows how to run appointment's and an office. I have three big dogs that i like to groom every six weeks read more

If I could give her a 0 star I would. She's rude, unprofessional and careless. I've had my dogs going to for the last year and each time I drop them off or pick them up, I'm not sure which Meghan I'll get. Sometimes I'll get cussed at and other times I'll be greeted. I should have followed my dogs instincts when they would refuse to be under her watch. I showed her grace and compassion given her prices, but I'm over being treated this way when I'm the customer. ITS NOT WORTH YOUR TIME. read more

New to the area and picked a groomer close to me to get my dogs nails trimmed. Started out nice enough. Said they did walk in trimmings so I brought my dog in with my husband. The initial employee asked if we wanted to come back with the dog and we said "no she should be fine" not even 30 seconds later my husband hears her crying and goes to WHERE THE EMPLOYEE said we could go and employee number 2 started shouting about "Safety concerns and not to go back there" there's no signage saying not to be there and the first employee offered for us to come back there. Sadly Bc of this sour interaction I will not be returning. read more

Always on point with our dogs! Friendly staff and the dogs like going. Would highly recommend!! Thanks for always doing a great job!! read more

That Crazy Dog Lady - Widdles/Elektra - Pet Groomers Near Me - Glendale, Arizona

Loved the feel of this place, how quick they finished and that they did exactly what I asked for. My previous groomer would not follow through on what I wanted and would leave my doodle longer or wouldn't trim his face properly. The price was exactly what I expected and my dog acted like he just had a fun time, no trauma, no nervousness. We will def use them from now on read more

I have been with Meghan since the beginning and won't ever go anywhere else! The care and attention her and her staff provide is exceptional!! My 3 dogs love going there! Meghan is honest and trustworthy and won't nickel and dime you. She tells it like it is which I absolutely love about her! Prior to coming here I brought my dogs to a well known dog grooming place. Not only were they overpriced, but didn't do half as well as Meghan and her crew! If you love your animals and want the best, this is the place to take them!! You will not be disappointed!!! read more

This was my first time having my dog professionally groomed. I had not done much research but I struggled with the idea of anyone being comfortable with grooming a Beethoven I have a St. Bernard. My brother took her in and my dog returned a whole new dog. I could tell the workers paid so much attention to detail. She was fully bathed brushed, her nails were trimmed. Seriously so impressed with the work they did here. I will not take my dog anywhere else! read more

That Crazy Dog Lady - Sadie's transformation - Pet Groomers Near Me - Glendale, Arizona