I can't say enough great things about Felicia at Geoffrey's in San Carlos! From the very beginning,…read moreshe has gone above and beyond to make sure my fiancé and I had the absolute best experience while choosing our rings. Her attention to detail, patience, and genuine care truly set her apart. We each now have two rings from Geoffrey's, and we couldn't be happier - not only with the incredible quality, but also with how thoughtfully everything was presented to us. Every visit feels special. The showroom is always spotless and beautifully displayed, and what I appreciate most is that I've never once felt pressured or rushed. Felicia creates such a comfortable, welcoming environment, which is rare and so important, especially when making meaningful purchases like these! We'll absolutely continue coming back to Felicia for all of our future jewelry. She's simply the best!

This place is so amazing. Brought my wedding ring to be resized and a jade ring to be repaired. So…read morekind and knowledgeable. My go-to now for any repair.

Big shoutout to Emma and Olga for helping me out today! I've been meaning to get my wedding band…read moreresized for eons since having a baby over 6 years ago, my ring just doesn't fit the same as it used to. I've been putting it off forever but when I also happened to get a pearl bracelet from my husband for Christmas that got damaged and warped, I knew I needed to get it fixed. Since the original jeweler who made my wedding band and engagement ring went out of business many years ago, I needed to find a new local jeweler to help with my jewelry. After many very prompt back and forth messaging via Yelp, I finally found time in my busy mom life schedule to swing by and get my jewelry looked at! Olga and Emma were so kind and patient while discussing with me what we could potentially do with the bracelet. The ring resizing discussion was easy and we were able to settle on how much bigger I'll need the band. They send their jewelry offsite for repairs and were very clear and communicative about the process and cost. Loved my interactions with the staff and think I've found our new local jeweler for all our jewelry needs!

This review is not about a specific sale but rather the customer service experience we encountered…read more We had to check the condition of our wedding ring. Found out the prongs were still in good condition (after we were told from an another jeweler that they needed to be repaired-their estimated was around $2,500). Then, Atif, cleaned the ring and another one, free of charge. Thank you!

Read yelp comments and chose to walk in midday for watch service. The store brightly lit, which…read moreadds much sparkle to gold, diamonds etc. A kind sales man took care of request for battery change and told me it'd be ready in 25 minutes. A high end shopper was trying necklaces at the time but my watch was fixed as promised. He even gave me warranty on battery should it fail within year - woah!

I went to Maaz to have my grandmother's ring resized, and they were incredibly kind, knowledgeable,…read moreand helpful. This wasn't a ring I purchased there. They provided an estimate of cost for the resizing (and complimentary cleaning) prior to me agreeing to moving forward with the service. Yubi was the employee who helped me, and he was just the sweetest and most professional. They gave me a rather quick timeline - only four days or so, and it was done in two. Which is much quicker than I've experienced in the past at other stores. The quality of the resizing was very well done, and the ring is sparkling clean. I also thought the price was within my expected estimated range given that the ring was very wide and gold. While there I also purchased a pair of earrings. They were also wonderfully helpful and kind with that experience as well. If I ever need jewelry again, I'll be going back there and would 100% recommend their services.

Ligit!!…read more Professional and honest. We took a watch to get service... Wing Yu was helping us and after testing it, he said you don't need it. We were surprised with that because we thought for sure we will spend some money He showed us around and gave good recommendation. At the same time not too pushy. There is a policeman outside and doors are always locked so for sure these protocol help ensuring the safety while being there FYI... appointment needed

I always find it helpful when reviewers update their reviews, so I'd like to update mine…read more Prior to my review earlier this year, there was no proactive outreach from Kerns to keep me updated on pieces matching my interests. I don't blame them, though--I'm sure they deal with a lot of window shoppers--but I did my best to engage with them seriously. After my review, Chris sent me an email to say that I haven't been forgotten and that my timepiece requests remain important to them, but that they do not currently have any pieces to offer me. I would be remiss if I didn't say that I wasn't disappointed, especially after waiting a few years now. Their customer service remains very professional and friendly, but it's probably on me to do a better job of managing my expectations.

I had a very concerning experience with Galati Jewelers. I brought my wedding ring in to have it…read morestretched. The owner seemed nice enough and explained the process, telling me to come back the next day around 4:00 pm to pick it up. When I returned the next day at the time he gave me, the store was closed. I called multiple times, but there was no answer and the voicemail box was full. I went back again the following day -- still closed, even though the hours posted online and on the door indicated the store should be open. By chance, another person stopped by while I was there and told me that the owner frequently does not follow his posted hours. At that point I became extremely worried that I had been scammed out of my wedding ring. The stress of thinking I might have lost something so meaningful was awful. Businesses handling valuable and sentimental items like jewelry must operate professionally and reliably. Not being open during posted hours, not answering calls, and having a full voicemail is completely unacceptable. Based on my experience, I cannot recommend this business. If you value your jewelry and peace of mind, I would strongly advise going somewhere else.

Stunning work!!!! Worth every penny. Going back absolutely. My 30 year old beautiful diamonds…read moreare back, sized to his recommendation at a glance he knew what size I was and yep he's right!

Had a really great, smooth transaction with Konstantin. Very nice to work with. Excellent…read morecommunication and went out of his way to make everything perfect. Highly recommend.

I stopped by recently to see if they could repair an Anna Beck Ring. Though they were unable to…read morerepair, they gave me some guidance and treated me like royalty while there. They offered me a cold water on that hot day, and even cleaned a diamond necklace I was wearing! It was stunning after they cleaned. I had no idea how dirty it was. The woman that helped me was kind enough to show me a gold shrimp ring that I would love someday. Was a great experience. I'd love to go back and SHOP someday!

My husband and I visited the Jewelry Exchange in Redwood City, with the idea of getting me a…read moresolitaire diamond ring. First - I LOVE their security measures in place, having the control to unlock the door for their customers. It made us feel safe, especially with all the recent jewelry store robberies that have been going on in the Bay Area. Upon entry, we were greeted with warm personalities and smiles from the three ladies behind the counter. They never pressured us and allowed us time to look around. When we were ready, one of the sale clerks came over to help us. We explained that we wanted a simple, single, white gold band, and then selected a diamond. She laid out everything for us to look at and when she dropped the diamond on the setting, my heart knew it was the one I wanted. The diamond is 2.10 karats, and it's simply breathtaking! We did not trade in my wedding ring, it was a purchase for my right hand and a "I'll love you more than forever" ring from my husband. We opened a credit account and it was so easy, with six months interest free! We highly recommend the Jewelry Exchange in Redwood City for all your jewelry needs! Especially if you are purchasing an engagement ring, or wedding set! We also got my wedding rings from this same store, 18 years ago and they are still holding strong. The customer service and attention we received in this store was nothing short of AMAZING!

I had an absolute wonderful experience working with Liliana at Jewelry Exchange. My husband had…read morepreviously purchased a ring for me in 2019 from here and we went back for our anniversary milestone to shop for more. Shopping for a special gift can feel very stressful and confusing, but Liliana made the entire process fun and easy. She took the time to educate me on the different diamond options without ever making me feel rushed or pressured to spend more. Her deep knowledge and genuine kindness turned a difficult choice into a memorable milestone. I could not be happier with the piece I chose, and I will definitely be back to see Liliana for all my future jewelry needs!

I found this shop completely by accident. It is on the east side of El Camino, north of 25th, next…read moredoor to House of Mayhem? Dance Studio. Art and People Glass is essentially a water pipe store that also sells jewelry, BUT it is NOT your typical head shop. The store was light, bright and clean. The sales people were clear-eyed, smart and knowledgeable. A guy named Sam patiently walked me through their inventory and explained everything. I am embarrassed to say even though I am in my 70's there is a definite gap in my education. Even if you don't 'smoke' this place is definitely worth a visit just to look at the beautiful glass art.

i was stuck in traffic on the el camino in san mateo the other day i looked over and saw this shop…read morethat looked pretty new it had lights in the windows and i could see some bongs in the front. As i was looking in the guy behind the counter waved at me which seemed a little strange(i wasn't used to smoke shop employees being friendly) i didn't have anywhere to be so i hung a u turn and parked in front of the shop as i was getting out i saw a sign that said BUY ONE GET ONE FREE which i was used to seeing at burger king not a smoke shop!!. walking in to the shop was a completely different experience to what i was used to (like most people from san mateo I've grown up going to the cave which meant customer service was kind of wishful thinking and since they were pretty much the only game in town the prices were hella high) the guy behind the counter introduced himself as Sam and asked if it was my first time in there. I said it was and he proceeded to give me a tour of the shop from a variety of scientific bongs to colorful pipes and even some beautiful animal pipes(i couldn't tell they were pipes until he showed me) they have a great selection of concentrate pieces including a few things only they make. It blew me away that not only did they make everything in the shop but that it was all made locally!!! To make the shop even cooler they have hand carved wooden pipes hanging from the walls. The prices were....idk how to say this but ive never seen such low prices for such high quality I even asked if the tags were a misprint. Sam just laughed and said his boss was a little crazzy but that they believed if the customer was happy then so would they. Sam was really chill and talked me through the whole selection including some pretty complicated perculator systems. He even let me test out a bong i liked using a vapor pen to give me the full feeling, I've never had that happen in a smoke shop before and it was sick!!!! He helped me sign up for their mailing list which also entered me in a monthly contest for a free piece from the shop. I found a cool little turtle pipe and with the buy one get one free i also got a really cool glass sherlock holmes pipe!! the whole transaction only cost me $45!!! Even after i was done buying things i stayed in the shop for another half an hour just talking to sam about tattoos and art he was more interested in being friends than just taking my money. its safe to say this is my shop from now on thank you ART&PEOPLE you guys rock!!!!!

A great experience at Topper! Took in two Omega watches for service, my wife was eyeing a new…read moreConstellation, and we traded in her watch for the new one. Rob made our buying experience first class. Attentive, knowledgeable, and professional. And a glass of champagne while he sized the bracelet. A true top-notch jewelry store. And a beergarden in the back!

Went in and had a really great experience. The associates were friendly and checked in a few times…read morewhile I browsed. Then Jay ended up helping me with my purchase. She was very friendly, personable and knowledgeable! She even made sure to have me stand in a sunny area to see how the watch looks under natural light. The shop was beautifully organized, clean and stocked well. Highly recommend!