This is my second time in dealing with Topper Fine Jewelers, and I'm pleased to say that my expectations were exceeded on both occasions! First, some general tips and observations:
1. Call ahead and book an appointment! I did so both times, and was glad I did, as there were several other customers present; I hear it gets especially crowded on weekends and during midday. To avoid waiting (though that wouldn't be so bad either, as there is plenty of inventory to peruse while doing so) I would definitely call and try to line up a dedicated time with a person.
2. Topper is located on a busy street, so if you can't find parking out front, there are some some shopping plazas with parking lots a block or two away that may help in that regard.
3. Topper is pet-friendly! Many of the staff have dogs and cats themselves, so I would call ahead and see if you can bring your furry friend of choice on a little field trip into the Topper showroom. As if one needed another excuse to visit a watch and jewelry store... :)
Now, onto the review itself.
The first time I went in I was looking for an extra link for a watch bracelet, and Topper had several in stock. I was able to come in on a Saturday, and they were able to install it for me while I waited. I was impressed by the atmosphered, and--while Topper is an Authorized Dealer for many prestigious brands, and there were clearly other Customers making larger purchases at that time--I didn't feel that there was any lack of attention or level of service towards me.
During my second visit, I had been in the market for a watch for some time to celebrate a professional milestone, when I saw some great deals on their pre-owned watch page. I called ahead to order yet another bracelet link, as well as to arrange to try on a few watches in person. I was able to have a link installed while looking over a few watch options in a friendly, no-pressure environment. I had a specific piece in mind, but after trying a few options, left with another one. As many have said, you shouldn't judge a watch until you've worn it, and this was definitely the case here.
As before, there were quite a number of people in the store, including those who seemed to be purchasing jewelry for engagements and weddings, but I never felt rushed or pressed for time, and all of my questions were fully answered. Unlike other dealers, Topper has a 1-year warranty on their pre-owned pieces, so I feel a lot more confident in purchasing from them. I also learned Topper has an in-house watchmaker, and am excited to have a local source for watch servicing and repairs.
I have mixed feelings in writing this review. I'm extremely happy with my experience with Topper, and highly recommend them. Simultaneously, I will need to be disciplined and not partake in all of the awesome deals, and am a little worried that Topper will only become more and more well-known. Regardless, I'm very optimistic that Topper will maintain its level of service and integrity (I doubt it would have stayed in business since 1940 if that wasn't the case), and look forward to additional visits there in the future. read more