Unbelievable, the worst, Mr. & Mrs. McCabe should be in a different line of work! I was burying my…read more24 year old son, not an older person with a long illness, I was still in shock about his death. I telephoned Mrs. McCabe to find out the status of bringing his body back to Michigan from St. Louis because the Medical Examiner had told me that my son's body had been released to McCabe's affiliate. None of the service dates could be set until we had airline information. Instead of explaining to me that the body was released, but ME paperwork wasn't complete so they couldn't make an airline reservation, she simply said that they didn't have airline information yet. When I said that perhaps I should've used a different funeral home, she said maybe you should've! Later, I telephoned Mr. McCabe and asked him if he would give me just a $100.00 discount on my $10,864.89 bill. He told me that he could not give me a discount, otherwise, he would have to change his entire billing structure because everyone gets billed exactly the same. I told him that he could simply give those people that are smart enough to ask for a discount, a hundred dollars off, and anyone stupid enough not to ask for a discount, shouldn't receive a discount. He then accused me of calling him stupid, which I didn't and re-explained to him what I had said. Regardless, later on I heard that he was telling people that I had called him stupid. Remember, I'm mourning and burying my 24 year old child. Even if I had been as rude a possible, they are in the funeral home business and should've been gentle and compassionate with me. Not rude and argumentative. Think twice about using people who act this way towards a person in mourning and shock over their child's death.

Our family has been served by the McCabes for 3 generations. The last two funerals (our father and…read moreour aunt) we chose their Honored Life option. It, by far, is the most healing service we have ever had. We provided some information and pictures, and our funeral director, Mr. Wilk (and his staff), handled everything else. We talked about my Dad's life which made us all feel better. I'm sure we will be using them for a 4th generation.

Our family had a very upsetting experience with this company during one of the most difficult…read moremoments of our lives. My mother-in-law passed away in the middle of the night while under hospice care. we were told we needed to choose a facility immediately for transport. Our plan was a simple cremation, but we also wanted the opportunity to see her one last time to ensure she was treated with dignity. When we contacted the company, we " no one allows that" which is completely untrue. Other funeral homes later confirmed that viewing prior to cremation is absolutely allowed. we were also told we would be charged $500 just for the pickup. While we were willing to pay, the situation became far more distressing when they refused to release her without her estranged husband's signature-even though they have been separated for over 25 years. The funeral home we ultimately chose even reached out to them several times including at 3:30 Pm because they had not followed through as expected. It felt like our loved one was being held hostage until payment was made, which we paid immediately without hesitation. We were also questioned about whether we were having her cremated still,and why we were choosing another cremation provider, which felt inappropriate and unprofessional given the circumstances. The funeral home we ended up working with has been in business for over 60 years and told us they had never encountered behavior like this. During a time when compassion, professionalism, and respect are critical, this experience was the exact opposite. i would strongly urge others to carefully consider their options.

Don't use them if you don't have to. They are rude and completely uncompassionate. I did not end up…read moreusing them for my aunt's cremation and called a place that was kinder and did not speak to me as if I was a burden to them. They might be less money, but the phrase you get what you pay for is exactly correct here. Go to an actual funeral home, and you will pay a bit more, but they will show compassion for your loved one and you as well.

Mark and the whole staff were so kind and made this process so much less stressful. We have used…read moreHeeney Sunquest for 3 of our family members, couldn't be all more satisfied with their service. Highly recommend.

Mark and the entire staff at Heeney‑Sundquist are truly extraordinary. The compassion and care they…read morehave shown my family over the years is unmatched. From the moment you walk through their doors, you can feel the respect and dignity they give to your loved one, as well as the genuine kindness they extend to the family. Thank you, Mark and team -- your support during life's most difficult moments means more than words can express. Your dedication and compassion are deeply appreciated.

Fantastic quality products, professional shipping, excellent customer service. This company has…read morebeen a joy to deal with. I would highly recommend them to anyone and everyone including friends and family.

From the owner: Choosing a memorial product for a loved one, or even pre-planning for yourself, is never easy…read more Eternal Image is here to help by offering an unparalleled selection of official, Brand-name products that respectfully celebrate the passion that you or your loved one had in life. Whether you're looking for a casket, urn, headstone engraving, vault cover, memorial gift product, or a product for a pet, we offer choices for your every need. Other funeral product companies have tried to compete, but fall short of matching our portfolio of premium brands: Major League Baseball™, STAR TREK™, and Precious Moments® to name just a few. Do NOT settle for substitutions -- only Eternal Image provides the memorial product choices that are on our website. If your funeral home is new to our line of products and unsure of how to get one, please ask them to contact us immediately. You are the customer, and should always get what you demand.

Jim was great to work with. He was very personable and and had a great sense of humor it was…read morestrange that everyone who worked. There was a senior citizen, and they did things very old school with using a calculator to add up the fees that were due and Just everything looks like it had been frozen in time. As far as the ambiance and the décor\n I compared them to national cremation services, which was about $600 more. I Trusted this business, and I would recommend them, I found out later that it is free donate a body to science Which is what I would have done. Had I known about that earlier

Service was outstanding, very caring and thoughtful staff. They made sure every detail was covered.read more

I have family members buried here and it's a beautiful cemetery. It's very green, lush, many trees,…read moreand even a few ponds. It's very well maintained and they offer a variety of services. For example, I can call and order a wreath to be put out at holiday time. Very nice people in the office and they run a smooth operation. They also have security guards. The only challenge is that during some seasons, it can be really mushy, soggy, and wet due to a high water table. But that's not something they can control. I always bring my rain boots here. It's organized very well, by gardens with names. There are paved paths around the cemetery so it's easy to drive around, and they keep the roads plowed during winter. I enjoy walking around too. It's very peaceful and serene here.

A nice clean place but very unhappy they don,t adhere to their hours specifically christmas day. It…read moresays hours my vary on that day which is hard enough for us but waiting in a line of cars for over an hour to get we had to leave over an hour beyond their opening time. Very sad enough and that doesn,t help at all.

Always excellent and compassionate and caring staff and clean and well run facility. Best place to…read morebe in a difficult time.

Thankfully I won't need them again. If you respect the dignity of your deceased one go somewhere…read moreelse. Rude and judgmental staff. Can't get official death paperwork for our loved one. Also wanted a copy of the contract we supposedly signed. Final rest should bring peace. Not shadowed by negative energy.

Our family funeral handled by this funeral home could not have gone better. All aspects of my…read moreMother's care with the O'Brien team were met professionally and her services went seamlessly. My Mom was 97, had Alzheimer's for over 13 yrs and bed ridden the past 10 mos. Needless to say, she was not in great looking condition upon her passing and we were very anxious about how Mom would look. We were pleasantly surprised and overwhelmed with the consideration they gave In beautifying Mom to the liking of her 20 yr old photo. I would highly recommend you trust O'Brien-Sullivan to care for your loved one.

Every single person at O'Brien Sullivan couldn't have been more compassionate, caring, patient,…read morerespectful and kind to me and my family - before, during, and after the service for my dad. They were extremely timely & responsive, and everything they did was flawless, exactly as we had arranged, exceeded our expectations, not missing a beat - even great referrals to an exceptional florist and reverend. You helped us make the send off so personal and heart felt - making a difficult day actually wonderful - so much so that the attendees couldn't say enough about how beautifully everything went. The facility is beautiful and welcoming, and they don't try to 'sell' you anything. Overwhelming thanks to John O'Brien & John Copley - no offense, but as great as you are, I really hope to not have to work with you all again any day soon :)