Don't move here! Management doesn't care or do anything about issues. They string you along and act like they are but never follow through! Then they argue with you when you confront them or want to leave. If you like weed smoke smell 24/7, broken security gates, broken security entry doors , dog poop everywhere, furniture dumped outside your patio for weeks ,trash piling up so high you can't open the door to the trash shoot then this is the place for you! Oh, and don't even try and call corporate. They never answer and don't respond to emails or messages. read more

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This place has been an absolute NIGHTMARE. Upon move-in, the apartment was not cleaned properly, nor was it sprayed for bugs. The unit I moved into was INFESTED with BEDBUGS. The hallways constantly smell of feces as the tenants let their dogs go to the bathroom inside. The police showed up to my door at 11pm one night asking about a man trying people's locks. Thank goodness my door was locked because this review could've been much worse! Maintenance has gone into my apartment without giving me any notice more than once. But of course, when I actually put a maintenance request in, they simply don't show up. There needs to be cameras in the parking garage as I have almost been hit by cars and I have watched someone almost spin out with how fast they turn the corners. During the hottest months of the year, the pool has been green and unkept. This is not a luxury apartment to say the very least. This place is horrible and unprofessional and I would not recommend it to anyone. read more

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Great property! Office staff are very friendly and helpful. Maintenance staff is the best - always timely and gets it done the first time.

Love the location and the amenities were top-tier! Staff was super helpful loved the apartment on the first floor with the turf yard

My particular unit had knocking pipes so any time my upstairs neighbor used his water (ex showering at 4am on a Sunday) we had a chorus of loud knocking in our walls. The maintenance team tried 3 times over 6 months to fix it and still wasn't able to remedy the problem, if anything made it worse. They told us "the building will settle" and that we should buy a white noise machine. They would not move us to another unit. I hadn't gotten a full nights sleep since I moved in so I paid the exorbitant amount to break my lease. There was no sympathy or helpfulness from the leasing office staff and I was not the only unit having this issue. I am hoping this is a unique case so I have some overall pro/cons for the property listed below: Pros: -Convenient location in Cedar Park -Edison bulbs in the appliances look nice Cons: -There is zero insulation in the walls to dampen the sound of your neighbors. This is not an exaggeration, the maintenance team told us. You can hear every step the people above you take and the conversations of the people in the apartments next to you. You can hear dogs barking in their apartments all the time. -The office staff says each time they will call before someone enters your apartment. They never call and maintenance people just open your doors and barge in unannounced. Even worse the office denies knowing that these people have access or are on site. -Hallway doors slam loudly -People don't clean up after their dogs so there is always dog poop everywhere inside and outside -There isn't enough parking, essentially forcing you to pay for a reserved spot or park uncovered on the top -The key fobs are unresponsive so you can get locked out and have to wait for someone to let you in. This also leads to people propping open doors (security issue) -Maintenance requests take weeks, even with polite prompting -Hallways smell like marajuana and trash all the time -Things were broken (blinds) and dirty when we moved in (cabinets, backsplash, bathroom) -Tiny dog park that has ton of dog poop and always smells. There is no where else to let your dog off leash so people let their dogs loose in the field next to the property even if they aren't trained so dogs run up to you. -No trash pickup friday or Saturday so people just leave their trash in the hallways. Sometimes it doesn't get picked up on Sunday either randomly -Constant heavy police presence -Clubhouse hours are leasing office hours which if you work a regular 9-5 you can access the clubhouse only on Saturday from 10-5 -Have to use Fetch package delivery service which is unreliable and frequently loses or damages your deliveries -Grills run on Propane tanks which frequently are missing or are out of gas making the grills unusable. The last 3 months I lived there we could not use the grills because they never replaced the propane tanks -When they evict people (and there are a lot of evictions) they dump their stuff on the side of the property Overall this is a cheaply made, profit property and I recommend you avoid it. read more

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PLEASE READ BEFORE SIGNING Disclaimer summary: if you are looking for a clean, peaceful residence, this is not the place for you. The complex itself is very poorly built. No exaggeration, you can hear every little footstep your neighbors make. The walls and flooring are too thin, and with no carpeting except for the bedrooms and closet, every footstep reverberates through the room and floor. Please see attached video for proof. The parking garage gate hasn't closed for months, and other residents have reported break ins (However, I have no personal proof of this). The management cannot and will not do anything to remedy the situation. We cannot break the lease or move apartments without paying a substantial amount out of pocket. Background: My partner and I moved into The Alden early December of 2021. On the surface, The Alden was appealing: spacious layouts, laminate flooring, generous amenities, and a signing discount for a 15 month lease. It seemed like an oasis within the hellscape that the greater Austin housing market has become. That's about where the pros stop. The day we moved in, I noticed the inordinate amount of noise coming from upstairs neighbors, so much so that my grandmother even commented to me about it- and she's deaf in one ear! Of course, living in an apartment setting, you should expect to hear neighbors from time to time. But this was no ordinary amount of noise. Footsteps that sounded like boots stomping above us day and night, keeping us awake even over the sound of our fan, noise machine and air purifier going full blast. Because of their odd schedule, the stomping could often be heard late into the night and early before sunrise, sometimes waking us up between 1-2 am. Nothing but earplugs tightly jammed in our ears could remedy the situation. So we reached out to management, multiple times. We also wrote a cordial note to the upstairs neighbors explaining the situation, giving them the benefit of the doubt that they don't know how thin the floors are given that they live on the top floor. No matter. We even tried speaking to the neighbors about it in person and were met with hostility. Nothing we did helped the situation in any permanent way, and management met us with cold indifference. They simply said because the neighbors weren't partying or being vindictive, they had no authority to handle the situation. We get it. People need to be able to walk freely in their apartment. But we also deserve to sleep. Finally, after a couple nights of interrupted sleep, we went to the office again, requesting any other options- to either move us to a 4th floor apartment or let us break our lease without incurring the penalty. The options they presented to us simply weren't viable, given that we would need to cough up at least $1,100 in fees to terminate or sign a brand new lease at an increase of 7% of what we originally signed for. Given some unexpected expenses that came up recently, both options simply weren't viable. Furthermore, under the new management in recent months, the cleanliness of the property has been in steep decline. The communal areas and offices are kept tidy, but the hallways and floors are often disgusting. They are not cleaned on a regular basis, and dog piss and dark stains can regularly be found on the floor. Management will bombard your inbox with emails nearly every day, but will rarely respond to your email complaints unless you follow up in person. If you like taking a bath, you are SOL here. The bathrooms only have showers, and you must have a squeegee on hand lest you develop shower mold. All this to say, I am deeply disappointed with The Alden and management. I would not sign here again even if they gave us a discount. Please understand that every response from management under the poor reviews in the last few months have been poor attempts to save face publicly. No real change has occurred here. Let it be known, The Alden and Avenue5 Management do not care about customer service, only their bottom line. read more

The Alden at Cedar Park - Email - Apartments Near Me - Cedar Park, Texas

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Saturday May 20, 2022. Avoid this place at all costs. I won't even mention the office screw up and hostility when moving in. Let's just say I forced into a more expensive apt. Building is poor quality. I have a good relationship with my upstairs neighbor because you cannot avoid the noise. Seriously have to kind of schedule things when you work from home. I can hear every step, chairs being pulled out, neighbors having sex, vacuuming.... These aren't loud neighbors, it's bad quality in construction. Snarky, rude office staff who couldn't care less about issues or the thousands of dollars you give them every month. Obviously they're a business and care about collecting money but I've never seen a business so blatantly honest about it. They're so unprofessional.. you can see in one of my attached photos that they will frequently close down for the day leaving unlocked computers full of private resident information in front of an OPEN WINDOW for every person walking their dog, going to the gym, parking to see The issues you'll facing moving in here are the landscaping issues with sand and mud everywhere, poor office communication, poor problem solving resolution, poor policies such as parking/trash. Broken/unusable key fobs. Expensive and not worth the money. The grounds and landscapes areas are only in front of the office, everywhere else is muddy, Sandy, dead plants, trash, and so so so so much dog feces. My patio is constantly flooded from the exposed irrigation hoses. After about a week of moving in my bottom floor apartment flooded. I was still in the process of unpacking so all of my stuff was ruined. The master closet flooded, the kitchen/entryway/laundry room flooded. Like an inch of water. I had baseboards removed and holes cut into my ceilings and dehumidifiers and dryers for weeks. When I contacted the front office to inquire about an insurance claim, I was told to basically kick rocks and it wasn't their problem or responsibility to help in any way. That was the week after thanksgiving 2022, here it is almost June and I still don't have baseboards or an answer to what even happened (needed for insurance). Not to mention very visible damage and patchwork jobs that I know they are going to try and charge me for. I pay close to $50 a month for valet trash that I HAVE to pay. Trash that picks up sun-thur at 7pm sharp. You must collect your trash cans by 9am the next morning. This is the only way to throw your trash away. We used to have 1 trash chute but it's now locked and you have to show photo ID and request a key to utilize it. My issue is, I work nights. 4pm - 2am. Therefore I am not able to throw my trash away. Definitely not conveniently. Additionally, I was provided a key fob to park in our garage, but the fob doesn't work to open the garage so I have limited parking choices. Recently the office employed a third party wrecked service to tow cars not registered. I complied and on 5/19 parked in one of the spaces I was told many times for weeks that was allowed (future resident spot -after hours) at 9:30 pm. Come to find out these money hungry sorry excuses for management, decided to change the rules the day before on 5/18 to only those who pay for reserved parking spots can park after hours. So at about 9:40pm my car was towed. Are you serious? I get notices on my door regarding patio furniture and valet trash but they couldn't slip something in to notify of the parking change? No grace period? They've sent 20 emails regarding parking for an entire month and the day after they change the policy I'm towed and have to fork out $200 and miss work. I haven't even reached out to the office yet regarding this because I know they're gonna say it's not their problem and they don't care. I would bet my life any recent positive review you see is fake. No one jumps on Yelp to review how happy they are with the appliances or cabinet finish in the apt they selected based on exactly that. Just stay away from this place. People are constantly moving out for a reason. The only saving grace about this place is Ken the maintenance man but he can only do so much. At least do yourself a favor and really investigate. 15 month leases when you're paying thousands a month and you aren't happy is literal hell. It's a shame too because this place has the potential to be better. Office staff needs to go. read more

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Moved in and love it! The whole leasing office was very polite and answered all of my questions. Thank you to Monica and her awesome team!

I'm not sure how this place gets off calling itself a "Luxury" building. I lived there when it opened and it was pretty great. But it acquired new management and the place went downhill. Tried to negotiate with "Dan" at the management company and he was rude, arrogant, and simply terrible at his job. It's wild how companies can charge $3000 a month when they don't care at all about their clientele. read more

I moved to Cedar Park to be closer to my granddaughter and I love the Alden. It's close to everything! The office was so helpful in getting me moved in and situated read more

TLDR: We are, sadly, currently residing at the Alden. For you, my advice is STAY AWAY until managment is replaced. While facilities are nice, the management at the complex expects tenants to solve management's problems, and not the other way around. Details: - Trash and cleanliness - overflowing trash is a constant health hazard with no accountability by management. After a year of sending emails+raising trash fees, I'd expect solutions. There were several months with animal feces in the elevators. The solution - emails. - Apartment receipt - We couldn't even stay at the apartment for 2 nights after receiving it because the shower was resurfaced causing a foul smell that lasted for months. That bad. Moreover, we received a filthy apartment, no cleaning service was there to rectify the situation. We had to pay $150 to have it deep cleaned and were then offered $45 from the complex. By email... - Parking - The Alden is located in a location that is only of interest to those who live here. Management recently put in place a policy in which ALL cars must be registered or towed. The policy was not circulated to all residents via email. Selling a desk on FB marketplace? Have a Walmart delivery coming - try asking the person for their vehicle details and see how that goes. We had our nanny towed because incosistent signage was utterly confusing. A sign per parking space in one section vs a single sign for 12 spots, across 100 or so feet where she parked. To prove this is the case - after we confronted the complex they decided to send a clarification. Of course - no apology or financial restitution. Complex issue - your problem. Let's email about it... To add pain to suffering, permits are single day use and can only be issues the same day. At this point I'm afraid to have anyone over so they don't get towed. To add to the irony - management failed to repair the main gate to the parking lot for 6 or so months. But hey - they sent email updates often indicating it's broken, so there's that. - Illegal substances - Smoking is not allowed, but marijuana smell is a common aroma. Regardless of one's view - it is a fire hazard. Not even an email... Hopefully this helps you steer well away. read more

In the attached screen shot I posted, you can clearly see that the landlord charged late payment fee and NSF fee after double billing the same amount even though I paid the rent normally on September 1st. Since 10 months ago, I have notified the error of the payment system and requested correction, but they have not responded to the Resident's inconvenience. And finally, when it was the last month of the lease, they did ridiculously double-billing and charged and irresponsible, and now she is consistent unresponsive with the request of the resident. I am also considering legal action, but why should I have such a hard time and burden though I have faithfully fulfilled my duty? You can be an unfair victim like me. I want to say be careful not to waste precious money, time, and emotions. They don't seem to have reason and common sense. read more

The Alden at Cedar Park - Apartments Near Me - Cedar Park, Texas

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This is the worst place to move in . I've been living here and by far is the WORST PLACE to rent for the following reasons: 1. Managements and front office staff are absolutely the rudest people. They forgot that your rent pays their salary and they work for you. TRAIN YOUR STAFF PLEASE. 2. No Patrol officer on property and the gate has been open and broken over 1 month. 3. Too many break ins into the cars , your car isn't safe in a gated building. ( don't call it gated) 4. If something breaks down , they don't fix it and they come up with excuses, I called them for a lick in kitchen like 4 times and it didn't get fixed. I called the front office and Becca spoke to me in rudest manner. 5. Place may look nice outside but things breakdown like all the time and management doesn't bother to fix them. 6. Heavy police presence due to high domestic violence. PROPERTY OWNERS look into MANAGEMNT YOU HIRE AND TRAIN THEM ON how to speak to your residents and fix the issues. read more

Great Location! This property is beautiful and close to so much! Love all of the amenities!

Overall, we have really liked living here! James in the front office was incredibly helpful, made our move-in seamless! The apartment itself is cozy, but modern and clean! The common area is fun, the pool is beautiful, the workout facility great! The maintenance team has always repaired things in a quick and timely manner. The office also has responded to me quickly and efficiently! A few complaints: sometimes the hall does smell like marijuana, some of the residents don't pick up after their pets, and the stairwells can get pretty dirty. I would recommend The Alden and probably return if I ever needed to move back into an apartment. read more

Becky or Becca one the staff speaks in such a rude manner to customer, it seems like the staff need 101 training on how to speak to customers. The place is over priced , small and noisy and good luck if something breaks, they never fix it. There are plenty of places with better customer service at fraction of price. Horrible new management and customer service. read more

If I could give them a zero, I would. This is a nightmare experience I hope nobody has to ever experience. Looks of a place can be deceiving. The manager Mark Blackburn is without a doubt one of the rudest people who truly does not give a shit about the people who pay good money to reside in a complex he manages. How he has a job is beyond comprehension. I guess he doesn't realize that he wouldn't have a job if there were not tenants living there. Our vehicle was towed one morning even though it's a gated garage attached to the building. It's funny it happened exactly one week after we left a bad review. There reasoning was because we didn't have a parking sticker. Funny thing was stickers were not handed out and our vehicles were parked there every night for over FOUR months with zero issues. Not even a warning was given. I woke up thinking my car was stolen! We had a neighbor below us with a German Sheppard (seventy five pound dog in a 1000 square foot apartment). The dog would bark all day, all hours of the night. The partying from the pool; again during all hours of the night to the early morning. Complaints fell on deaf ears! It was so bad we had no choice to break our lease early. We were told to give sixty days notice, and were responsible for a lease break fee equal to 85% percent of our monthly rent. For us not live this nightmare anymore we agreed to pay the money(was worth our happiness). After moving out prior to our lease termination, we went back to our unit to retrieve our belongings We had items STOLEN from our apartment!!Only a few things were taken but again the Management team that runs this facility stated it could of been the maintenance team , but was not done on purpose. Last but not least, after being emailed what our responsibility was to break the lease, I was informed we have to pay a months rent in addition to what we were told we're responsible for. This was a month that was given to us for free upon us signing our lease. Please be aware, read lease thoroughly, and be careful before signing your Lease. Look at the Management companies reviews(Roscoe Property Management 1.8) for I wouldn't wish this nightmare on anyone. Good riddance and I'm thankful to have this nightmare over. read more

I wish you can give ZERO stars! If you would like to over-pay for a supposed "luxury apartment", have a 2 bedroom unit where you can't fit a normal queen size bed frame, night stands and dresser, enjoy neighbors having their smelly trash out on days when the trash valet service doesn't pick up causing the hallway to smell around your unit and management team does nothing, enjoy the smell of marijuana in the hallways walking to the parking garage and parking lot, walk around the exterior of the complex with your four legged friend and see feces everywhere, and again, nothing being done about it, then this is the place for you. This place is a joke. The upper management team at Alden does nothing to try to help you out. Initial move in process was terrible. Communication with the property manager was also terrible. Get told one thing from the staff and then told another from the manager/assistant manager. Mark is absolutely horrible. I moved from out of state and when I arrived he seemed unwilling to even give me a tour and rushed though it. Seems he really dislikes his job or even being there. I will go out of my way to tell everyone about the experience at the Alden. It's no wonder they are having a hard time filling the community up in Austin. My advice, look elsewhere. Tons of apartments with the same amenities that are far cheaper! Over $2k for an apartment in this dump! read more

I love living at The Alden! Great location, incredible community, and amazing staff. Shout out to Regina for getting me in ASAP when I was getting divorced. I chose the Alden due to the amazing floorplans, great amenities, and well-maintained grounds. I also love that they have Fetch package, which means my packages get delivered on MY schedule, and I never have to go to the post office or Fed Ex to pick up something that couldn't be delivered. Fetch even has refrigerated storage to keep my Hello Fresh orders nice and cold until I'm home and ready to have them delivered. read more