NOT DISABILITY FRIENDLY. I am a regular visitor at The…read moreVine, unfortunately. I have had regular issues with Vine maintenance golf carts taking up disabled parking stalls and loading zones. They have even parked in ways that have blocked me from entering my vehicle multiple times. When I bring this up to office staff it is dismissed. When it finally got to Candy's attention she called me entitled and told me to shut up. I am luck enough that despite being disabled and needing handicap parking, I can still wiggle into my driver's seat through my passenger door. Imagine if I was wheelchair dependent. These are life disrupting issues being dismissed as entitlement from staff. That is unacceptable.

I cannot recommend to never live in this apartment complex enough, STAY FAR AWAY. Candy…read morespecifically is horrible, rude, inconsiderate, and racist. She picks and chooses who she is kind to and 9/10 times she's horrific to be around. Interesting considering her job is quite literally to work with people on the daily, especially those that need help. She has racially profiled tenants and has called the police on them, absolutely disgusting behavior. She's not helpful, I cannot believe she still has a job. The parking situation is terrible, everything costs money even visitor parking and they charge about $500 to get your vehicle back if towed. They even charge you for a DIRT lot that's 2 blocks from the apartment complex itself. They are greedy and you would have a much better experience and living situation living literally anywhere else that has a management team with dignity.

Place is nice.. they need to clean up the walls. They do it seasonal I believe . The girls in the…read moreoffice are nice but one of the females.. She def has attitude.. but only down fall .. The fees.. your rent can be 1695 but by the time you pay for trash water and if you want a garage it's about 65 bucks extra You're paying a little over 2,000 dollars.. it's def not worth it .. You can find something cheaper bigger and nicer

Lived here since they've built the property and the place slowly deteriorated over time, with some…read morethings that maintenance couldn't even fix. (Rolling drawers that can't stay shut, doors that won't stay put and would slowly open on its own, faucets that start falling off.) One time the maintenance guy installed the tub faucet upside down and told us to just remember that it's backwards when turning the water hot/cold. I told him to just fix it and put it back the way it is. WHAT? How could you do a shoddy job and expect us to live with it? Leasing office staff are rarely available. I get that they're always putting around the complex in their golf carts, taking up the good uncovered parking spots for some time, but at least keep one person there manning the phones. There's the occasional pizza party or event where they try to get tenants to leave reviews. But I'd rather have leasing answer emails and phone calls than to actually see them when they're throwing a small soirée.

Based on the reviews, it appears this apartment complex hasn't always had the best people working…read morefor them. However my personal experience with the existing staff has been great! They've answered all my questions and got me and my wife approved quickly. The amenities make me feel like I am apart of some country club. Classy place.

I've lived here 2 months and the apartment and amenities are great ! Front desk is very helpful and…read moremaintenance is great too !

I decided to sell my condo in North Orem recently and diligently researched active 55 and up…read moreapartment complexes in Utah Valley and Heber. I only found four that were NOT assisted living and did NOT feed you any meals (things I don't need yet and quite frankly, couldn't afford) but welcomed my little Pom/Chi dog with open arms. I only found one that gave me my very own covered parking spot not too far from my room at no extra charge and had a luxurious lawn with a lovely dog park and pool and a hot tub. I was also thrilled that the entryway and large inside community rooms were kept so beautifully and there was a baby grand piano I can play. When I moved in, I found out that complex I now call home is what residents lovingly dubbed "The Villas". I also love, love, love the Humanitarian projects our community helps with, the pot luck dinners each month, the beautiful library, the movies, exercise classes and games we share. It is like having our own little Senior Center right here at our house with no extra charge. But the very best part of all was the thing that none of the other three have or will ever have and that is two sweet ladies in management who love and care about each and every one of us (you can feel it) and help us as much as they possibly can to have a great experience here and make our lives a lot easier. You should look into it. We would love to have you at the Villas too.

I am so glad my husband heard about Grovecrest Villas back when we were looking for a place to…read morelive. We love living here. Everyone is so kind and friendly...and so helpful and caring! Our 2 bedroom 2 bath apartment on the fourth floor is wonderful and we have a terrific view. I wish we could box up the place and move it to Colorado with us. I am sure we won't find another place like this. Check it out!!

The Aston struggles to get the bare minimum done and I think it's because ICO doesn't properly…read moreincentivize its employees at the ground-level. Move-in wasn't the issue, but throughout my time living there, maintenance and front office response times were bad. For even simple service requests, the turnaround time was horrible. Average 4-day turnaround time. Of all the properties I've lived at (e.g. Kielo at Grass Valley in WA, Vector in OR, Aura Uptown in AZ, Camber & Cinq in SLC UT, list is not-exhaustive) I can see that service requests were turned around in less than 24 hours, at most 48 hours. Then there was the issue of front office just dragging their feet on things like emails. I don't understand how a staff of 3+ can take more than 2 weeks to reply to one email. The properties I just mentioned, I'd get same-day replies, sometimes even same-HOUR replies. With LESS STAFF and MORE TOTAL UNITS than The Aston. I'm convinced that Utah County just has a bunch of lazy people, because a similar thing happened at a NXT-managed property I had lived at (VALO in Payson). That resulted in residents reaching out to the NXT corporate office, which then resulted in everyone in the VALO front office and VALO maintenance teams getting fired because of negligence. Aston is ALMOST that bad but is ICO managed. Then there was the move-out issue. All those other properties I just mentioned use Parcel Pending. I KNOW from past experience that the property management team is supposed to do something in ParcelPending after the moveout of a resident. And I have the emails to prove it (Kielo/Vector/Aura/etc). The Aston will not. So my Parcel Pending account at the Aston stayed LIVE for almost a year after I had moved out, and after sending them an email to address this because a package was erroneously delivered there A YEAR LATER, the Aston's front office team didn't reply to me for (1st) 3 days, to which I replied SAME day, then they ghosted me. It's been over 2 weeks since.. So, I had to call Parcel Pending (a company based out of California where people actually want to work) to get things addressed. Parcel Pending themselves told me The Aston has a horrible habit of not addressing former resident accounts. All of this to say, I don't think ICO incentivizes their employees and it shows at The Aston. For example, if you work at a Greystar (e.g. CINQ/Camber in UT), or Avenue5 (Aura in AZ), or Holland Partner Group (Vector in OR) you get comp'd for contacts in addition to comp'd for resolving service requests quickly -- e.g. at Greystar the maintenance teams get paid a monthly bonus for resolving service requests quickly. I doubt the Aston's maintenance team has it set up like that cuz good god it was a nightmare waiting for maintenance to show up for the simplest of asks. and Holland withholds bonuses from employees for failing move-out checklists -- if only such checks and balances existed at The Aston because (according to Parcel Pending) they get this complaint a lot from former residents at the Aston because the Aston workers WONT DO THE BARE MINIMUM. Forget going above and beyond. Now, why 2-star and not 1-star? Because at least the space was livable, and rent didn't go up between my year 1 living there and year 2. But again, the bare minimums just weren't done, like regular recurring maintenance on HVAC filters every 2-3 months. But hey, maybe that's the ICO management standard. Maybe they keep the money at the top, and refuse to properly incentivize employees at the ground level like the front office and maintenance teams at The Aston. After all I do remember seeing maintenance rushing back and forth between Exton (some other property) and The Aston so maybe ICO's just too cheap of a company or the owners of the Aston (perhaps separate from ICO) are too cheap. Whatever the reasons are, I think a 2-star review is justified for The Aston.

This plaice is horrible, te entire building smells like dog poop, the elevators never works and…read moreeither you have to find another elevator or carry your groceries upstairs . You pay for the electricity, water, gas and trash for the entire building when you should only have to pay your share since you don't rent the entire building that should be the owners responsibility. Everything about this building it's a lie every single thing The package they talk about it's so expensive end you don't even need it The internet is so slow and is always getting messed up Do not move here everything is a lie everything...

Place sucks guys. I've been there for 9 months and my lease was for a year and they went through 5…read moreproperty managers through that time . I moved out in May and my lease wasn't up till August and I still haven't received my deposit. I called to ask about it and I was told that the new property manager hasn't got to our building but yet they decided to "repaint" aka manager special and put in new carpet already? Crazy how they expect rent on time but I can't expect my deposit back on time? The apartment itself was okay the repaint is crazy and the carpet installment was booty.

They have a ride front desk lady and they don't do their services good and make you pay a big bill…read moreif u pay your rent a little bit late but the maintenance is helpful especially the one who speak Spanish

I think their communication skills suck. Don't let the nice pool fool you. It's falling apart on…read morethe inside. It's gross ! People are rude. Residents are mean. Everything is gross. Having to break my contract a month early! They are disgusting human beings who will gouge you any way they can ! Gross. Don't live here unless you have to!

This place is a nightmare. I'm extremely frustrated by the deceptive costs and deteriorating living…read moreconditions. Financial Deception: Massive hidden fees weren't disclosed, and they even charge residents for standard repairs. Safety & Noise: It's chaotic here--too many people walk dogs without leashes, and there are loud parties after 10 PM with zero enforcement of quiet hours. Ridiculous Trash Policy: You can only take out trash between 5-6 PM, which is impossible. To make matters worse, the trash room downstairs is often locked; getting rid of garbage feels like a game of luck. Poor Maintenance: The elevator breaks down constantly (3 times in one month), and the hallways smell strongly of formaldehyde.

I am here to update the review I gave on 8/18/24…read more I am happy to report that things have changed. After my review, the manager called me to let me know she had seen my review. She hadn't been the manager of this property long but she was looking to make improvements. I was glad for this as I felt like someone was listening. They hired a new maintenance supervisor by the name of JV. He's gold. And he really seems to care about the place. Pet waste receptacles always have bags and are emptied regularly. He keeps the trash off the ground and the place is looking amazing. In a nutshell - he CARES about the place. When I call in a maintenance request, there is now a follow-up call from management to ask if the work was satisfactory and if I was happy. Everything that was broken has been fixed. They had someone come out and spray my place so that was addressed as well. The Dwelo had stopped working and the manager pushed the vendor until a replacement was sent and everything was up and running. With all the changes, I absolutely love my apartment and will be her for a while. Giving them 5 stars now!

WE LOVE RIVULET. Mason the manager has done an amazing job and continues to do so. Their team is so…read morefriendly and willing to help. We love the location too!

Oh boy. To be fair, the actual apartments are very nice. They are spacious and have great storage…read moreroom. The community area is pretty and feels like you can walk around with ease. Now to the stuff they wont show or tell you in the leasing office. The rules here are strict, the amenities are constantly being turned off and back on (might as well flip a coin on whether the hot tub will work at any given time), and the staff express very little care. They will make it seem like they do- think President Snow from the Hunger Games smelling like roses but only to really cover the extent of his sickness. Pretty much any concern I brought in was met with the basic premise of, in the words of Gigi Goode, "I understand your concern but I do not share the same concern." For example they gave notice of road work and because I did not move my car in time it got towed to another part of the lot. Fine, I get it. They stated in the email a specific price for it (happy to pay). Later, they changed the price in a different email with no explanation. I had to fight to understand why it was changed. When I went to the office and pointed out the contradiction and email exchanges about differing statements of cost they said, and im not exaggerating, "You wouldnt be having this problem if you didnt get towed." Okay?? I didnt mind paying the initial COST (not estimate) given but why cant the change in cost be acknowledged as misleading? I recently moved out and after leaving we were given the final estimate costs. Oof. We are being charged $410 dollars for repairs/ cleaning. I had to call twice and my roommate once before they finally sent an email with pictures. Listen, I dont mind paying for some damages- you put something up here and there and chip paint. Normal. We were charged $175 for paint alone and told, "As for the paint charge we had to paint nearly every wall in the apartment." I was literally squinting at the pictures they sent to understand what damages they were talking about. I will attach photos they sent to me so dust off your reading glasses to see for yourselves. Again, I dont mind paying for damages- there really are some things that were put up that require a little painting. But $175 is ridiculous and I was greeted with this lovely retort when asking about the paint costs: "If we were to have hired a professional to come paint your apartment it would have been nearly $600." Anyway, nice rooms and spacious living but clutch your purses and dont touch the walls if you decide to live here.

Living in ICO Mayfield apartment homes is a great experience…read more The amenities are amazing, and the staff is friendly. Repairs are addressed and completed quickly. I highly recommend living in the ICO Mayfield apartment homes in Pleasant Grove!