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    The Animal Law

    5.0 (4 reviews)
    Open Open 24 hours

    Services - The Animal Law

    Dog walking

    Pet boarding

    Private dog training

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    Thurman Veterinary Center

    Thurman Veterinary Center

    4.4
    (147 reviews)

    Extremely disappointed with the lack of professionalism and consistency from the front office staff…read moreat Thurman Veterinary Clinic. I called around 8:30 a.m. this morning to establish care for my two French Bulldogs and was told that they were accepting new patients but it would be a month out. The receptionist began collecting my information to create patient charts, discussed scheduling appointments for June, and was in the process of preparing the required $40 per pet appointment hold fee when the call was disconnected. When I called back later, a different receptionist informed me that the clinic was not accepting new patients and that I would not be able to establish care there. When I explained that another staff member had literally begun the intake process and was preparing to collect payment for appointments, I was simply told, "I don't know, but we're not taking new patients." The complete lack of communication and consistency was incredibly frustrating. Based on the glowing reviews, I expected a much more professional and organized experience. While I cannot speak to the quality of the veterinary care itself, the customer service and handling of front-office communication left a very poor first impression.

    My husband and I have been coming here for our dogs' needs and care for over 2 years now and I…read morehighly recommend them. They can get extremely busy and it has gotten a little more challenging to get an appointment but I always commend the level of care and customer service we get from this place. Everyone is so friendly, welcoming and knowledgeable. They are also really good at following up on upcoming appointments or vaccinations due to make sure your pets are up-to-date. If you are looking for a vet center, as much as I'd like to gatekeep them, this is the place to be. Highly recommend them!

    VCA Bakersfield Animal Hospital

    VCA Bakersfield Animal Hospital

    3.1
    (438 reviews)

    I can't say enough about the entire team at the VCA Bakersfield Harris rd. location. From start to…read morefinish, the customer service was exemplary. We were dealing with an emergency situation with our 18-year-old fur baby, and they went above and beyond to help make sure we could get in when we needed it most. Everyone we encountered was kind, professional, and compassionate during such a difficult time. A special thank you to Dr. Blair (I hope I'm spelling the name correctly), who delivered the inevitable bad news with such care and understanding. As heartbreaking as the situation was, Dr. Blair gave us the facts we needed in a way that was honest, gentle, and not overwhelming. That compassion made an incredibly painful moment a little easier to process. I hope you get to see her when you have to visit the hospital...Otherwise I hope you never have to take your pet to any hospital. We are so grateful for the support, empathy, and dignity they showed both our pet and our family. Thank you Dr. Blair for helping us move forward with love and clarity during one of the harder moments we will face. Last note : Arrive early for any walk ins. We arrived at 730 and were the last to be seen.Luckily we arrived as the last walk in this day..

    Over the weekend my dogs behavior was indicating that he was in pain. He wouldn't eat or drink. He…read morecried out when lifted up. Was majorly tender in the abdomen. His vets office was not open on the weekends so we loaded him in my truck and took him to VCA on Saturday night. He was assesed and deemed "stable" and we were dismissed. I was shocked that they were not interested in trying to determine the cause of the tender abdomen or lack of appetite. The next morning (Sunday) he seemed worse.. Not really responding to any of his JOY triggers or favorite people. He was just hiding under the bed. So, we loaded him back up and went back VCA. Once again, after a 2 minute "assessment" we were refused treatment because they determined he was stable enough to go home and make an appointment with our own vet. I thought for sure that they at least run some blood work or obtain some imagery of his tender abdomen, but nope, nothing. By Monday morning he was lethargic and my vet was able to squeeze him in for treatment. They did labwork and an xray/ultrasound. Determined he had a huge stone in his bladder, and we were sent to the emergency vet on Easton. By this time, the numbers coming up in his labwork were pretty soul crushing.. He was in critical condition. The stone had blocked the bladder from emptying and that caused the bladder to rupture. We made the choice to end his suffering. I truly believe that if VCA would have performed an xray then they would have seen the blockage and would have helped him empty his bladder, preventing it from rupturing. PLEASE update your policy and use more thorough assessment. My dog would still be alive if he hadn't been turned away, twice, without a proper assessment.

    The Animal Law - pet_training - Updated July 2026

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