Extremely disappointed with the lack of professionalism and consistency from the front office staff…read moreat Thurman Veterinary Clinic. I called around 8:30 a.m. this morning to establish care for my two French Bulldogs and was told that they were accepting new patients but it would be a month out. The receptionist began collecting my information to create patient charts, discussed scheduling appointments for June, and was in the process of preparing the required $40 per pet appointment hold fee when the call was disconnected. When I called back later, a different receptionist informed me that the clinic was not accepting new patients and that I would not be able to establish care there. When I explained that another staff member had literally begun the intake process and was preparing to collect payment for appointments, I was simply told, "I don't know, but we're not taking new patients." The complete lack of communication and consistency was incredibly frustrating. Based on the glowing reviews, I expected a much more professional and organized experience. While I cannot speak to the quality of the veterinary care itself, the customer service and handling of front-office communication left a very poor first impression.

My husband and I have been coming here for our dogs' needs and care for over 2 years now and I…read morehighly recommend them. They can get extremely busy and it has gotten a little more challenging to get an appointment but I always commend the level of care and customer service we get from this place. Everyone is so friendly, welcoming and knowledgeable. They are also really good at following up on upcoming appointments or vaccinations due to make sure your pets are up-to-date. If you are looking for a vet center, as much as I'd like to gatekeep them, this is the place to be. Highly recommend them!

Felt confident leaving our Dachshund there. Received pictures of him playing other dogs…read more The facility has a play yard. We are so happy that we found Paws and Claws for those times we can't take him with us.

We boarded our puppy Domino while we were on a cruise. The facilities were clean and the staff…read moreasked lots of questions regarding what his needs were. Drop off and pick up was easy and fast. Domino was happy to see us and after a good inspection, everything was just fine.

Called to get my cat in for a lion shave and they had an opening the same week. They were very…read moreflexible with the time when I called back a day later to adjust a half hour. They were very friendly and understanding about my grumpy old cat. We give him anti anxiety/ sedation meds before his appointment but he can still scratch and bite which she told us is what happened a bit. But Leslie did a great job, gave him a very nice cut you can tell she was very careful and caring. $100 for a lion cut. We will be back!

Socks, Bluey and Muffin loves their stays! And we feel comfortable and confident that they are well…read moretaken care of! Wally at grooming is always so so nice to them and gets them clean and spiffy

I can't say enough about the entire team at the VCA Bakersfield Harris rd. location. From start to…read morefinish, the customer service was exemplary. We were dealing with an emergency situation with our 18-year-old fur baby, and they went above and beyond to help make sure we could get in when we needed it most. Everyone we encountered was kind, professional, and compassionate during such a difficult time. A special thank you to Dr. Blair (I hope I'm spelling the name correctly), who delivered the inevitable bad news with such care and understanding. As heartbreaking as the situation was, Dr. Blair gave us the facts we needed in a way that was honest, gentle, and not overwhelming. That compassion made an incredibly painful moment a little easier to process. I hope you get to see her when you have to visit the hospital...Otherwise I hope you never have to take your pet to any hospital. We are so grateful for the support, empathy, and dignity they showed both our pet and our family. Thank you Dr. Blair for helping us move forward with love and clarity during one of the harder moments we will face. Last note : Arrive early for any walk ins. We arrived at 730 and were the last to be seen.Luckily we arrived as the last walk in this day..

Over the weekend my dogs behavior was indicating that he was in pain. He wouldn't eat or drink. He…read morecried out when lifted up. Was majorly tender in the abdomen. His vets office was not open on the weekends so we loaded him in my truck and took him to VCA on Saturday night. He was assesed and deemed "stable" and we were dismissed. I was shocked that they were not interested in trying to determine the cause of the tender abdomen or lack of appetite. The next morning (Sunday) he seemed worse.. Not really responding to any of his JOY triggers or favorite people. He was just hiding under the bed. So, we loaded him back up and went back VCA. Once again, after a 2 minute "assessment" we were refused treatment because they determined he was stable enough to go home and make an appointment with our own vet. I thought for sure that they at least run some blood work or obtain some imagery of his tender abdomen, but nope, nothing. By Monday morning he was lethargic and my vet was able to squeeze him in for treatment. They did labwork and an xray/ultrasound. Determined he had a huge stone in his bladder, and we were sent to the emergency vet on Easton. By this time, the numbers coming up in his labwork were pretty soul crushing.. He was in critical condition. The stone had blocked the bladder from emptying and that caused the bladder to rupture. We made the choice to end his suffering. I truly believe that if VCA would have performed an xray then they would have seen the blockage and would have helped him empty his bladder, preventing it from rupturing. PLEASE update your policy and use more thorough assessment. My dog would still be alive if he hadn't been turned away, twice, without a proper assessment.

The best in the business!!! She taught me so much and helped my cats. She went above and beyond…read more Forever grateful.

Kat Nelson is caring, compassionate and a total cat whisperer. She goes above and beyond the call…read moreof duty on a regular basis, and she does so with a smile and a can-do attitude. She cared for our senior cats regularly for many years, taking them to the vet when we were traveling and giving them lots of love at home so we didn't have to board them. If you live in Hollywood, West Hollywood, Hancock Park or surrounding areas, Kat is your pet-sitting dream come true!

So excited for my fur babies to get to groomer tomorrow!! Thank you so much for such quick service…read more Called today girls to be picked up in morning. Will let you know how appointment goes tomorrow. As of now, great customer service! I'm doing my follow up! My girls were so happy! I didn't want to be the "bad guy" PAWS came and got my girls (on time) and handled everything. Thank you for this experience, and this will be the new regular 6 week thing!!

wont ever use these guys again!!! very uncaring and unprofessional people. My kitten was killed…read morewhile I was on vacation and he called me and was cold hearted and rude with me on the phone. Even argued with his teammate while I was on the phone instead of helping me

This place can be pricey but they do take care of your pet. The staff is very polite and helpful, I…read morefelt comfortable leaving my dog there for treatment. I highly recommend this place.

This review is based off my experience and not influenced by any previous reviews…read more The vibe I got from my visit felt like they're just out to make quick cash off customers. My cat was sick and I obviously answered any questions to give the veterinarian an idea of what was wrong with him. When I tell you she wasn't in that room for more than a minute, I wish I were exaggerating. She looked into my cat's mouth for maybe 10 seconds and decided $675 worth of medications and treatments was needed. I would have probably been ok with paying that amount if I genuinely felt like she cared about my cat's health and wanted to help him. I then tried to see if I could get any of the medications without the $235 bloodwork. At least the fever reducer. The vet veterinarian said no. The bloodwork was then dropped down to $165 to send the test out to a 3rd party instead of in-house. I left this place unsatisfied with their service and luckily I already had another appointment lined up for my boy and he is doing much better.

A short review for coffee rd animal hospital in Bakersfield, Friendly Vet techs, knowledgeable…read moreveterinary staff ,fair pricing for labs and short wait times keep me coming back. 3 exceptional visits for 3 different pets in less than 30 days. Yes its ony 2 photos my other is a handful and I didn't bother taking a pic. YOUR LOSS..

This is such a mediocre vet. Always takes weeks or months to get in. Is your dog sick? Tough. Go to…read morethe emergency vet to get it killed. When our dog got sick we were lucky we already had an appointment. We were never allowed to see the vet in person. They just called us and told us it was time to put her down. Really insensitive. I'd go anywhere else.