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    Lacy's Home Center

    5.0 (2 reviews)
    Closed Closed
    Updated 1 month ago

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    1 month ago

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    6 years ago

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    Louisa True Value Hardware

    Louisa True Value Hardware

    3.7
    (3 reviews)
    24.1 mi
    $$

    Louisa location is now an ACE Hardware store. Don't bother, especially if you're driving from…read moreanother town. The Ace brand push broom I purchased was defective -- the handle could not be threaded into the broom head. The pitch and size of the threads on the handle did not match the threads in the head. When I returned it, the manager treated me as though I were too stupid to know how to attach the handle. She tried it on another example of the same item, just jamming the handle in a bit when it wouldn't turn in and declaring it fit for service. I patiently explained the problem again and showed her why the handle was not, in fact, properly seated. She denied the problem. Further, she refused to make it right by trading the defective item for a better-quality broom in compensation for the extra time and trip I had to make. She grudgingly issued a refund on the defective item and suggested that I was being difficult. I suggest that this is not the way for a hometown business to treat its customers if it wants to lure them away from the big-box store in the next town over.

    This is my favorite place to stop in for whatever I need: tools, lightbulbs, pitting soil, and…read morepaint. You name it they have it and it's not Lowe's or Home Depot where getting a few things has you walking miles. Employees are friendly and helpful. I love this store!!

    Photos
    After you enter the store. :-)
    After you enter the store. :-)
    Store front.
    Store front.
    A smattering of the aisles.

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    A smattering of the aisles.
    Pleasants Hardware

    Pleasants Hardware

    3.8
    (11 reviews)
    15.6 mi
    $

    Pleasant hardware has very helpful Courteous staff. I've…read morebeen going to this hardware store for years.

    This was my first visit to any Pleasant's Hardware branded store. I've been to Ace before. My…read morefirst time to this location. I live about a 1 hour round trip. Came there specifically to have a key duplicated. No one at the desk. No problem, I'll wait. Employee walks by and sees me standing there and was going to keep walking so I decided to ask her if she can help me. Immediately, not a great attitude. Did not catch her name but pretty sure her name tag had "manager" on it. She had that way of talking that just signals they are irritated to be helping you. So she doesn't have the needed blank (which I understand) and decides to try to make a "custom" key for me, which I appreciate. She hands it to me and says she thinks it will work but it's custom made. Ok, I get it. This is where my annoyance increases. I said I'd like a total of three duplicate keys. She refused to make the other two. She said there's no point in making them if I'm not sure if they are going to work. Sure there is....I live an hour away, I tell her, so I'd like to get the keys now. Nope, she refused again. So if the keys work, I'm all set. If they don't work, I'm out $6 to $8. Under her way, if the keys work, I am supposed to make another 1 hour round trip to have 2 more made? Why not just make them? She apologized for how far I lived away and said....there's no point in making them if I'm not sure they are going to work. I'm a bit stunned at this outright refusal to sell the customer what they are asking for. I guess the customer is not always right at this store. It was clear she just didn't want to spend 5 more minutes making two more keys. It was quite annoying. I do not plan to return to this store.

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    Pleasants Hardware
    Snow shovels
    Snow shovels
    Ice melt

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    Ice melt

    Lacy's Home Center - appliances - Updated June 2026

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